About the Massachusetts Health Connector
The Commonwealth Health Insurance Connector Authority (Health Connector) is an independent public authority serving as the Affordable Care Act (ACA)-compliant marketplace for the Commonwealth. The organization is charged with providing subsidized and unsubsidized health insurance to individuals and small employers. The Health Connector also oversees policy development related to health care reform under both state and federal laws, as well as conducting public education and outreach about health care reform and coverage opportunities.
The Health Connector is an equal opportunity employer that values diversity as a vital characteristic of its work force. We consider qualified applicants without regard to race, color, religion, gender, sexual identity, gender identity, national origin, or disability.
- Director of Data, Analytics, and Reporting
- Human Resources Specialist
- Manager of Shared Services, Operations
- Learning and Development Instructional Designer
- Systems Engineer
- Senior Financial Analyst
- Director Health Connector for Business
- Financial Analyst
- Program and Product Specialist
Director of Data, Analytics, and Reporting
The Health Connector has established a Data, Analytics, and Reporting Team, residing in the Finance Department. This new team is responsible for providing data, analytics, and business intelligence capabilities to the organization, in support of the mission, vision, strategies, and goals of the Health Connector. The Director of Data, Analytics, and Reporting is a new, full-time, exempt position, reporting to the Chief Architect, who will play a key role in driving data-driven decision-making and delivery within the organization. The position will be responsible for the delivery of analytics and reporting services throughout the organization, including leading a team collecting, analyzing, and interpreting data from various sources to provide valuable insights and recommendations. This position will direct the management, development, and delivery of data analytics and business intelligence throughout the organization.
Key responsibilities include:
- Strong leadership and management skills, with the ability to motivate and inspire a team.
- Leading a team of three, including a Data Scientist and operational reporting team.
- Proven experience in data analysis and visualization tools, such as SQL, Excel, Tableau, Power BI, or similar tools.
- Excellent analytical and problem-solving skills, with a strong attention to detail.
- In-depth knowledge of statistical analysis techniques and methodologies.
- Proficiency in data modeling and data manipulation.
- Strong business acumen and the ability to connect data insights to business objectives.
- Excellent communication and presentation skills, with the ability to translate complex data into clear and actionable insights.
- Ability to work with teams across the organization to solve large, complex problems to achieve objectives.
- Development and maintenance of predictive models to address business questions.
- Ability to work effectively in a fast-paced, dynamic environment, managing multiple priorities and meeting deadlines.
- Performs other duties as needed and assigned.
Qualifications:
- Bachelor’s degree in data Analytics, Data Science, Statistics, Mathematics, Computer Science, or a related field; Master’s degree preferred.
- Minimum seven years overall work experience with proven experience in data analytics/reporting, with at least two years in a leadership or managerial role.
- Proven track record of delivering impactful insights and recommendations based on data analysis.
- Strong understanding of data governance principles and practices.
- Significant data mining, analytical, and modeling experience.
- Proficiency with handling data imperfections.
- Advanced Excel skills and familiarity with SQL and business intelligent tools for data analysis.
- Detail-oriented with a focus on data accuracy and integrity.
- Strong analytic and communication skills, both written and verbal
Competencies:
- Must possess a strong work ethic and ability to meet multiple deadlines.
- Teamwork: solid and reliable team contributor, excellent listening skills, open-minded, and ability to foster collaborative working relationships with colleagues while performing job duties
- Independence: the ability to complete assignments on time with minimal supervision and adapt to changing work priorities to meet the dynamic needs of the Health Connector
- Initiative and accountability: ability to identify and solve problems and accountability for ownership of individual performance.
- Integrity: honesty and a positive professional attitude
- Quick learner, ability to follow instructions, willingness to share and to seek advice and feedback from various stakeholders; self-motivated with ability to stretch and take on new challenges.
- Understands the working of an integrated eligibility system, and a State Based Exchange under the Affordable Care Act.
- Experience working with the security requirements of personally identifiable information.
If interested: Send a cover letter and résumé to Connector-jobs@mass.gov.
Salary: $130,000–135,000 per year
Please note:
- Due to the requirement of 268A, please complete the Applicant Disclosure Form and return it with your application.
- All Health Connector employees are required to provide satisfactory proof of eligibility to work in the United States.
- All Health Connector employees are required to provide satisfactory proof of full COVID-19 vaccination.
- The Health Connector is operating on a hybrid work arrangement with 2 days in the downtown Boston office and 3 days working from home.
- Employee may be requested to work an extended day and weekends to meet deadlines
About the Health Connector:
The Commonwealth Health Insurance Connector Authority (Massachusetts Health Connector) is an independent public authority serving as the Affordable Care Act (ACA)-compliant marketplace for the Commonwealth. The organization is charged with providing subsidized and unsubsidized health insurance to individuals and small employers. The Health Connector also oversees policy development related to health care reform under both state and federal laws, as well as conducting public education and outreach about health care reform and coverage opportunities.
The Health Connector is an equal-opportunity employer that values diversity as a vital characteristic of its workforce. We consider qualified applicants without regard to race, color, religion, gender, sexual identity, gender identity, national origin, or disability.
Human Resources Specialist
Working collaboratively with the Director of Human Resources, the Human Resources Specialist at the Health Connector is responsible for the operations of the Human Resources functions: staffing, employee benefits, employee relations, policy and procedure interpretation, and performance management. The Human Resources Specialist will also assist with short- and long-term Human Resources and enterprise-wide projects.
Primary Responsibilities/Essential Functions
- Responsible for all sourcing and recruiting for exempt and non-exempt positions: partner with hiring supervisor to review job posting, determine sourcing method and posting locations, work with interview coordinator to screen and schedule applicants, conduct and document reference checks, extend employment offer, and participate in the onboarding process.
- Team with the in-house Group Insurance Commission (GIC) administrator to oversee all employee benefits both GIC and Health Connector sponsored. Responsible for the notification to employees of the open enrollment windows, meeting specified deadlines, and ensuring that all employee changes are accurately processed within the required time frame. Assist employees with questions, changes and eligibility interpretations. Make recommendations for additional benefit opportunities.
- Interpret Human Resources policies and procedures and answer questions from managers and staff. Triage potential employee relations issues and work closely with the Director of HR to facilitate appropriate resolution.
- Maintain Human Resources policies and procedures; assist with the annual review of the Employee Handbook to determine updates and changes. Collaborate with the Director of HR and the General Counsel on handbook revisions. Ensure that changes in employment law are reflected in Health Connector policies and staff members notified as necessary.
- Monitor the yearly employee performance review process using the ADP Performance Module. Have a working knowledge of the module and assist staff and supervisors in using the tool. Prepare reports as needed.
- Develop official internal documents such as offer letters, appointment letters, salary adjustments, updates to the employee handbook, leave of absences, and warning/termination letters as necessary.
- Produce Human Resources communications including but not limited to open enrollment and changes to policies/procedures.
Additional Responsibilities
- Maintain all employee files and other Human Resources files as needed
- Complete various tasks to support the daily operations of the HR
- Serve as project leader and participant for programs and activities such as service awards and employee appreciation events
- Assist HR with the development of a diversity, equity, and inclusion lens on staff recruitment and retention
- Provide general operations or administrative support as needed
Requirements
- Associate’s/Bachelor’s degree in Human Resources preferred or; four or more years related experience and/or training preferred; or equivalent combination of education and experience.
- Strong to advanced computer skills, particularly with Microsoft Office Suite Products required. Prior experience with ADP is preferred, but not required.
- Must possess careful attention to detail.
- Must have ability to handle sensitive and confidential information and situations.
- Excellent interpersonal, written, and oral communication skills.
- Able to perform well under pressure, balance multiple projects, and competing priorities.
- Demonstrated practical, hands-on, “can-do” approach, and the ability to work efficiently and creatively.
- Highest professional standards and customer-service orientation.
- In-depth knowledge of HR-related laws, regulations, and best practices.
- Ability to interact successfully with many different personality types and to effectively develop and maintain strong working relationships across all levels internally and outside the organization.
If interested: Send a cover letter and résumé to Connector-jobs@mass.gov.
Salary: $70,000–75,000 per year
Please note:
- Due to the requirement of 268A, please complete the Applicant Disclosure Form and return it with your application.
- All Health Connector employees are required to provide satisfactory proof of eligibility to work in the United States.
- All Health Connector employees are required to provide satisfactory proof of full COVID-19 vaccination.
- The Health Connector is operating on a hybrid work arrangement with 2 days in the downtown Boston office and 3 days working from home.
- Employee may be requested to work an extended day and weekends to meet deadlines
About the Health Connector:
The Commonwealth Health Insurance Connector Authority (Massachusetts Health Connector) is an independent public authority serving as the Affordable Care Act (ACA)-compliant marketplace for the Commonwealth. The organization is charged with providing subsidized and unsubsidized health insurance to individuals and small employers. The Health Connector also oversees policy development related to health care reform under both state and federal laws, as well as conducting public education and outreach about health care reform and coverage opportunities.
The Health Connector is an equal-opportunity employer that values diversity as a vital characteristic of its workforce. We consider qualified applicants without regard to race, color, religion, gender, sexual identity, gender identity, national origin, or disability.
Manager of Shared Services, Operations
The Manager of Shared Services, Operations will support reporting, analytics, shared documents and QA activities for the Health Connector’s Operations Department. In addition, manage the Health Connector’s Ombudsperson team that is responsible for resolving urgent member issues. The Manager will work to identify business reports, process improvements, and implementation strategies to ensure business operations are successful meeting its needs.
Duties and Responsibilities:
- Oversee and develop internal systems, tools, and processes to observe the quality of Health Connector performance efficiently and continuously.
- Direct and use analytical techniques and information-gathering processes for relevant reports.
- Conduct research, analyze data, identify trends, and prepare reports.
- Create daily, monthly and ad-hoc reports to meet operations and federal reporting needs. Create and maintain Health Connector shared services reports and dashboards.
- Use Tableau, Excel, and Microsoft access/SQL to analyze and create reports. Serves as SME for Excel, Tableau, Database, data interdependencies and process improvement.
- Integrate data from multiple sources to produce requested or required data elements.
- Program and maintain report forms and formats, information dashboards, data generators, canned reports and other end-user information portals or resources.
- Serve as a liaison between the business functions and IT, requiring advanced level understanding of the business processes, data and systems.
- Create effective business requirements documents as well as test plans to support design and build of operational reporting.
- Update, maintain, and review reports; ensures that all data and records are correct and reported accurately.
- In conjunction with Director of Learning and Development, lead and support the development and implementation of centralized documentation of Quality Assurance standards, policies, operational procedures, practices, and services.
- Support the Quality Assurance program by implementing and executing procedures to conduct audits, inspection, documentation, and reporting, to identify quality assurance issues and ensure that Health Connector standards are being met by all Health Connector staff and vendors.
- Leverage data and analytics to identify and implement process improvements to enhance quality, efficiency and achieve budgetary savings.
- Develop metrics and reports to assess performance and inform decision-making.
- Collaborate with the Health Connector leadership and assist in the development and implementation of all Health Connector Quality Assurance activities including the collection, integration, and analysis of data.
- Establishes and maintains open communication with and works collaboratively with the Director of Learning and Development.
- Responsible for creating and maintaining a shared services documents including but not limited to Continuity of Operations Plan (COOP) and Language Access Plan (LAP).
- Responsible for creating database for maintaining and overseeing periodic updating of all Health Connector SOPs.
- Responsible for performance of the Health Connector’s Ombuds team which triages and resolves escalated member issues, conducts root cause analysis to identify reason(s) for escalations and makes recommendations regarding opportunities to improve customer experience and prevent further escalations.
- Completes special projects in accordance with agency directives, including statistical and narrative reports.
Experience and Required Qualifications
- 5+ years working in health insurance or public health field.
- Strong quantitative and qualitative analytical skills and attention to detail.
- Demonstrated ability to work on complex projects and meet deliverables within tight timeframes.
- Experience conducting data analysis to identify customer experience improvement initiatives.
- Strong technical skills, business intelligence, and a full understanding of the needs of the organization and its long-term strategy.
- The ability to prioritize and work independently and flexibly within a very fast-paced environment to meet unanticipated demands.
- The ability to manage and sustain multiple and complex relationships with vendors, customers, as well as internal and external stakeholders to ensure that lines of communication are open.
- The ability to develop effective teams, which share information and work collaboratively to solve problems and make decisions.
- Ability to effectively communicate with internal teams and external stakeholders.
- Possess excellent organizational skills with the ability to pay attention to detail.
- Strong written and verbal communication skills to interact effectively with cross-functional teams and vendor staff.
- Strong computer skills and familiarity with common software applications, including Salesforce and Microsoft Office products.
Preferred Qualifications:
- Bachelor’s or higher degree with a major in business administration, management, public administration, or hospital administration.
- Knowledge of State Based Marketplace and/or Medicaid policies, programs, and procedures.
- Project management planning, integration, coordination, and monitoring.
- Experience with Salesforce CRM functionality, process flows and reporting capabilities.
- Experience with complex Information Technology systems.
If interested: Send a cover letter and résumé to Connector-jobs@mass.gov.
Salary: $90,000 per year
Please note:
- Due to the requirement of 268A, please complete the Applicant Disclosure Form and return it with your application.
- All Health Connector employees are required to provide satisfactory proof of eligibility to work in the United States.
- All Health Connector employees are required to provide satisfactory proof of full COVID-19 vaccination.
- The Health Connector is operating on a hybrid work arrangement with 2 days in the office and 3 days working from home.
About the Health Connector:
The Commonwealth Health Insurance Connector Authority (Massachusetts Health Connector) is an independent public authority serving as the Affordable Care Act (ACA)-compliant marketplace for the Commonwealth. The organization is charged with providing subsidized and unsubsidized health insurance to individuals and small employers. The Health Connector also oversees policy development related to health care reform under both state and federal laws, as well as conducting public education and outreach about health care reform and coverage opportunities.
The Health Connector is an equal-opportunity employer that values diversity as a vital characteristic of its workforce. We consider qualified applicants without regard to race, color, religion, gender, sexual identity, gender identity, national origin, or disability.
Learning and Development Instructional Designer
The Learning and Development Instructional Designer will develop communications, training guides, PowerPoint presentations, and all collaborative materials for new Health Connector initiatives. The designer will develop training programs to align with policy, eligibility, system, and procedural changes and create new and updated existing internal learning programs and modules. The role also includes working to format all materials using department-approved/branded designs and support for all Health Connector internal and external training.
Duties and Responsibilities:
- Partner with Subject Matter Experts to understand and translate complex policies, procedures, and systems–expressed in training materials, etc.– into simple, understandable training and communications materials using plain language for stakeholders. Collaborate with SMEs to validate materials and incorporate feedback.
- Participate in development meetings, UAT sessions, demonstrations, etc., to fully comprehend the impacts of initiatives.
- Collaborate with Facilitators, Managers, and other members of the L& D and QA Team, in the development of materials for Internal and External distribution.
- Manage front-end analysis for instructional requirements that support adult learning theories and an overall training situation analysis before developing a plan for instructional design and development.
- Lead and develop courseware for a variety of communication delivery methods, including instructor-led training (ILT) and web-based training (WBT); evaluating already in-place courseware to measure its effectiveness. Analyze courses to ensure they meet or exceed L&D and QA Department standards.
- Lead the design and development of training curriculum and total course materials for participants and facilitators, including student outlines, handouts, facilitator guides, performance exercises, evaluations, activities, job aids, and all other required materials.
- Assist with LMS microlearning courses, run training completion reports, and assign users in the system.
- Create a plan and timeline to create instructional design documentation; products may include but are not limited to instructional systems design and documentation, storyboards, narrative scripts, graphics, textbooks, tests, and scenario props. All designs shall adhere to the standards set by the ADDIE model.
- Ability to handle multiple priorities simultaneously.
- All other related duties as required.
Experience and Qualifications:
- Proficient in Microsoft Office
- Excellent written and verbal communication skills
- Strong relationship-building skills
- Project Management skills
- At least 4 years of experience in training design (create, customize, and find the right solution to engage and improve performance).
- At least 4 years of experience in media development, publishing, and content management. Adobe eLearning Suite (Captivate, Articulate, Rise, Storyline, etc.)
- Experience in LMS (Absorb) administration and management preferred
- Knowledge of Massachusetts Healthcare Policies preferred
Preferred Requirements:
- A Bachelor’s degree with a major in instructional design, business administration, or business management preferred
If interested: Send a cover letter and résumé to Connector-jobs@mass.gov.
Salary: $85,000-95,000/year
Please note:
- Due to the requirement of 268A, please complete the Applicant Disclosure Form and return it with your application.
- All Health Connector employees are required to provide satisfactory proof of eligibility to work in the United States
- All Health Connector employees are required to provide satisfactory proof of full COVID-19 vaccination.
- The Health Connector is operating on a hybrid work arrangement with 2 days in the downtown Boston office and 3 days working from home.
About the Health Connector:
The Commonwealth Health Insurance Connector Authority (Massachusetts Health Connector) is an independent public authority serving as the Affordable Care Act (ACA)-compliant marketplace for the Commonwealth. The organization is charged with providing subsidized and unsubsidized health insurance to individuals and small employers. The Health Connector also oversees policy development related to health care reform under both state and federal laws, as well as conducting public education and outreach about health care reform and coverage opportunities.
The Health Connector is an equal opportunity employer that values diversity as a vital characteristic of its workforce. We consider qualified applicants without regard to race, color, religion, gender, sexual identity, gender identity, national origin, or disability.
Systems Engineer
The Systems Engineer is responsible for ensuring the stability, integrity, and efficient operations of internal IT systems which support core operational functions.
Under the management of the Director of Infrastructure and Security, the Systems Engineer will work to continuously define and improve IT systems infrastructure strategy, direction, standards, and management of all network systems, including disaster recovery, security of systems, monitoring, performance, and storage. This role must ensure reliable operations both on-premises and in the Cloud.
Responsibilities
- Optimize the performance of existing IT systems both on-prem and Cloud environments
- Install and update software applications and ensure they meet quality, security, and business requirements
- Manage and coordinate the implementation of new systems or processes to ensure a smooth transition
- Conduct research to identify new technologies that could improve existing operational and business needs
- Provide technical guidance and expertise to other team members and teams to ensure that requested technologies align with the long-term IT vision and are feasible to support
- Maintain systems policies necessary to achieve compliance goals set by the Security and Compliance personnel
- Configure and implement automation monitoring and management of existing systems and processes
- Work closely with the Security and Compliance Managers to ensure that all necessary steps are taken to achieve the security and compliance goals to ensure systems comply with Federal and State regulations.
- Maintain good working relationships with our third-party vendors, while also holding them accountable for quality service and results.
- Serve as Subject Matter Expert on the evaluation of system and technology solutions presented by third party vendors to ensure they meet the standards set forth by the Health Connector.
- Maintain good working relationships with business associates at all levels of the organization.
- Support and participate in Disaster Recovery framework to ensure business continuity and preservation of IT systems
Requirements
- Experience with managing systems in AWS and Microsoft Azure.
- Experience with hardware and software procurement and outsourcing agreements.
- Hands on experience maintaining internal networks that manage with a hybrid implementation, owning some solutions directly and outsourcing others to third parties and/or maintained through agreements with other agencies in the Commonwealth.
- Experience in building stakeholder relationships to guarantee a smooth enterprise IT presence.
- Proven record of accomplishment of executing through consulting teams and managing remote personnel to deliver on-time and within budget.
- Experience establishing service level agreements (SLAs) and operating level agreements in alignment with company objectives and customer needs.
- Ability to interact at all levels of the organization and demonstrate effective communication in speech and writing
- Experience working in a data-driven and process-driven organization
- Strong analytical, computer and communication skills
Education and Technical Skills Qualifications
- Bachelor’s degree in Computer Science, related field, or an equivalent combination of education and work experience
- Minimum of 5-10 years of previous computer server experience which should include Windows Server Operating Systems and Storage Management
If interested: Send a cover letter and résumé to Connector-jobs@mass.gov.
Salary: $115,000–120,000 per year
Please note:
- Due to the requirement of 268A, please complete the Applicant Disclosure Form and return it with your application.
- All Health Connector employees are required to provide satisfactory proof of eligibility to work in the United States
- All Health Connector employees are required to provide satisfactory proof of full COVID-19 vaccination.
- The Health Connector is operating on a hybrid work arrangement with 2 days in the downtown Boston office and 3 days working from home.
About the Health Connector:
The Commonwealth Health Insurance Connector Authority (Massachusetts Health Connector) is an independent public authority serving as the Affordable Care Act (ACA)-compliant marketplace for the Commonwealth. The organization is charged with providing subsidized and unsubsidized health insurance to individuals and small employers. The Health Connector also oversees policy development related to health care reform under both state and federal laws, as well as conducting public education and outreach about health care reform and coverage opportunities.
The Health Connector is an equal opportunity employer that values diversity as a vital characteristic of its workforce. We consider qualified applicants without regard to race, color, religion, gender, sexual identity, gender identity, national origin, or disability.
Senior Financial Analyst
The Senior Financial Analyst will be responsible for the analysis of Health Connector’s financial information. Primary duties will be in the areas of Financial Analysis and Reconciliation; budgeting, Auditing, Analytics; and other support functions. The Senior Financial Analyst reports to the Manager of Finance and is a full-time exempt position.
Key responsibilities include:
- Budget, Forecast, and Business Partnering
- Assist with the management and development of the Health Connector’s administrative budget model, providing in-depth and detailed analysis to drive intelligent decision-making.
- Collaborate with budget owners to provide robust and accurate annual plan and forecast inputs while providing monthly variance analysis.
- Assist in managing spend against budget and forecast and present monthly expense and key metrics reports to assigned budget owners.
- Ensure variances are thoroughly investigated, opportunities and risks are identified and communicated to stakeholders.
- Accounting, Audit and Control
- Provide month-end support, including high-risk account reconciliations.
- Ownership of control documentation, self-risk assessment, and the gaps remediation for designated processes
- Perform sample and test of control activities.
- Financial Analysis and Reconciliation
- Work with the Manager of Finance on financial analysis and modeling, business data analysis, and all other financial aspects to support Health Connector programs
- Ability to anticipate financial issues, assess business implications, act proactively, and recommend an appropriate action plan
- Other
- Assist the manager in developing a high-performance team backed by trust and accountability.
- Assume analytical leadership and coordinate analytical efforts across multiple teams within the Health Connector
- Support the financial integrity process in validating internal and external reports to identify data discrepancies
- Assistance with state procurements and federal grant management
- Act as a primary point of contact representing Finance for other constituents (e.g., other state agencies, federal partners, health plans, advocates, etc.), manage day-to-day interactions, respond to requests, and participate in or lead meetings and other communications
- Performs other duties as needed and assigned
Qualifications:
- Master’s degree in Finance or Accounting, relevant professional accreditation preferred.
- Minimum 5 years in Corporate FP&A, public company a plus
- Excellent data analytical and financial modeling experience
- Advanced skills in Microsoft Excel, Word, PowerPoint, SQL, and business intelligence tools
- Strong analytic and communication skills, both written and verbal
- Self-motivated, accurate, and consistent deliverables
Competencies:
- Must possess a strong work ethic and ability to meet various deadlines
- Teamwork: solid and reliable team contributor, excellent listening skills, open-minded, and ability to foster collaborative working relationships with colleagues while performing job duties
- Independence: the ability to complete assignments on time with minimal supervision and adapt to changing work priorities to meet the dynamic needs of the Health Connector
- Initiative and accountability: ability to identify and solve problems and accountability for ownership of individual performance
- Integrity: honesty and a positive professional attitude
- Quick learner, willing to share and seek advice and feedback from various stakeholders; self-motivated with the ability to stretch and take on new challenges
If interested: Send a cover letter and résumé to Connector-jobs@mass.gov.
Salary: $80,000–85,000/year
Please note:
- Due to the requirement of 268A, please complete the Applicant Disclosure Form and return it with your application.
- All Health Connector employees are required to provide satisfactory proof of eligibility to work in the United States
- All Health Connector employees are required to provide satisfactory proof of full COVID-19 vaccination.
- The Health Connector is operating on a hybrid work arrangement with 2 days in the downtown Boston office and 3 days working from home.
About the Health Connector:
The Commonwealth Health Insurance Connector Authority (Massachusetts Health Connector) is an independent public authority serving as the Affordable Care Act (ACA)-compliant marketplace for the Commonwealth. The organization is charged with providing subsidized and unsubsidized health insurance to individuals and small employers. The Health Connector also oversees policy development related to health care reform under both state and federal laws, as well as conducting public education and outreach about health care reform and coverage opportunities.
The Health Connector is an equal-opportunity employer that values diversity as a vital characteristic of its workforce. We consider qualified applicants without regard to race, color, religion, gender, sexual identity, gender identity, national origin, or disability.
Director Health Connector for Business
The Director, Health Connector for Business is responsible for the strategic direction, leadership, and oversight of Health Connector’s Health Connector for Businesses (HCB) department, prioritizing activities and initiatives that improve consumer experience and maximize enrollment. This position reports to the Deputy COO, HCB and Shared Services.
Responsibilities
Direct, administer, and manage the operations of HCB; responsible for providing leadership and direction for formulating HCB’s strategic objectives and bringing them to senior leadership for input, discussion and decision.
Collaborate in the formulation of strategic plans and policies, including those that advance equity and reduce coverage disparities.
Make critical decisions that impact HCB’s success. This includes setting business priorities, defining strategies, and allocating resources effectively to achieve objectives.
Responsible for setting the long-term direction and goals of the organization, including inspiring and guiding the entire team to work towards a common vision.
Create goals and oversee execution of daily, weekly and monthly actions of the HCB team to meet and exceed targets for sales of new enrollments and retention of renewing groups.
Develop and maintain effective relationships and communication with key stakeholders to ensure successful implementation of projects.
Provide strategic input and leadership on decision-making issues affecting HCB, specifically evaluating potential partnerships.
Act as a strategic advisor and consultant offering expert advice on contracts, negotiations, or business deals HCB may enter.
Coordinate and manage relationships across small businesses, including the performance of service centers, consolidation opportunities and production goals.
Create and implement client touchpoints for brokers and small business owners designed to strengthen client relationships, new business, and retention. Oversee relationship and performance of vendors and partners involved in providing customer service support to HCB small businesses and brokers.
Plan, develop, implement and direct the organization’s operational and fiscal function and performance.
Oversee financial management, including budgeting, forecasting, and financial reporting.
Work with the finance team to develop a solid cash flow projection and reporting mechanism.
Oversee preparation of HCB budget, monitor HCB Operations financial status in order to ensure sufficient financial resources to meet established goals and objectives and maximize use of available resources.
Develop, implement, evaluate, and administer policies and procedures and make decisions regarding policy administration, oversight, and compliance.
Implement, improve, and enforce policies and procedures that will increase the financial and operational effectiveness of the company.
Evaluate proposed state and federal legislation and initiatives impacting HCB and present recommendations to the Deputy COO of HCB and Shared Services.
Evaluate HCB financial, operational, and sales and marketing structures to plan for continual improvements and a continual increase in operating efficiencies.
Effectively recruit and retain a talented team of staff at varying levels of seniority; mentor and support staff growth and development.
Make critical decisions and establish business priorities.
Lead the team, including setting expectations, fostering collaboration, and promoting a high-performance culture to help drive HCB towards its objectives.
Drive business development initiatives and identify growth opportunities.
Identify and capitalize on growth opportunities, which may involve entering new markets, expanding product lines, or forming new strategic partnerships. Includes some travel to stakeholder events.
Represent HCB in external forums, conferences, and industry events.
Analyze the effect of long-term growth initiatives, planning, new strategies, and regulatory actions.
Perform other duties as assigned.
Experience and Qualifications
- 5+ years working in health insurance or public health field.
- Demonstrated ability to work on complex projects and meet deliverables within tight timeframes.
- Experience leading business growth and customer experience improvement initiatives.
- The ability to prioritize and work independently and flexibly within a very fast-paced environment to meet unanticipated demands.
- The ability to manage and sustain multiple and complex relationships vendors, customers, as well as internal and external stakeholders to ensure that lines of communication are open.
- The ability to develop effective teams, which share information and work collaboratively to solve problems and make decisions.
- Experience leading teams in implementations, process improvements, controls improvements or similar projects.
- Strong technical skills, business intelligence, and a full understanding of the needs of the organization and its long-term strategy.
- Strong quantitative and qualitative analytical skills and attention to detail.
- Ability to effectively communicate with internal teams and external stakeholders.
- Possess excellent organizational skills with the ability to pay attention to detail.
- Strong written and verbal communication skills to interact effectively with cross-functional teams and vendor staff.
- Strong computer skills and familiarity with common software applications, including Salesforce and Microsoft Office products.
- Ability to balance a large volume of work that may vary periodically.
- Ability to work with people from diverse backgrounds.
- Maintain a positive, proactive, cooperative work ethic at all times.
- Planning, convening, directing, supporting, and overseeing cross-agency project management teams.
- Experience managing a budget and working in a limited-resource environment.
Preferred requirements:
- Bachelor’s or higher degree with a major in business administration, management, public administration, or hospital administration.
- Knowledge of State-Based Marketplace and/or Medicaid policies, programs, and procedures.
- Demonstrated sound judgment with an ability to take calculated risks.
- Project management planning, integration, coordination, and monitoring.
- Experience with complex Information Technology systems.
If interested: Send a cover letter and résumé to Connector-jobs@mass.gov.
Salary: $120,000–125,000/year
Please note:
- Due to the requirement of 268A, please complete the Applicant Disclosure Form and return it with your application.
- All Health Connector employees are required to provide satisfactory proof of eligibility to work in the United States
- All Health Connector employees are required to provide satisfactory proof of full COVID-19 vaccination.
- The Health Connector is operating on a hybrid work arrangement with 2 days in the downtown Boston office and 3 days working from home.
About the Health Connector:
The Commonwealth Health Insurance Connector Authority (Massachusetts Health Connector) is an independent public authority serving as the Affordable Care Act (ACA)-compliant marketplace for the Commonwealth. The organization is charged with providing subsidized and unsubsidized health insurance to individuals and small employers. The Health Connector also oversees policy development related to health care reform under both state and federal laws, as well as conducting public education and outreach about health care reform and coverage opportunities.
The Health Connector is an equal-opportunity employer that values diversity as a vital characteristic of its workforce. We consider qualified applicants without regard to race, color, religion, gender, sexual identity, gender identity, national origin, or disability.
Financial Analyst
The Financial Analyst will be responsible for the analysis of the Health Connector’s financial information. Primary duties will be in the areas of financial analysis, budgeting, accounting, and auditing, and other support functions. The Financial Analyst reports to the Manager of Finance and is a full-time exempt position.
Key responsibilities include:
- Budget, Forecast, and Business Partnering
-
- Assist with management and development of the Health Connector’s administrative budget model, including analyzing enrollment and financial data
- Collaborate with budget owners to provide robust and accurate annual plan and forecast inputs while providing quarterly variance analysis
- Assist in managing spend against budget and forecast and present monthly expense and operational metric reports to assigned budget owners
- Ensure variances are thoroughly investigated, opportunities and risks are identified and communicated to finance team members
- Accounting, Audit and Control
-
- Assist with updating standard operating procedures, control documentation, self-risk assessment, and the remediation of gaps
- Monitor any risk assessment or audit findings, including performing the tracking and testing of control activities
- Financial Analysis and Reconciliation
-
- Work with the Manager of Finance on financial analysis and modeling, business data analysis, and all other financial aspects to support Health Connector programs
- Utilize business intelligence tools to create interactive dashboards and reports for various stakeholders, enabling data-driven decision-making
- Other
-
- Support the financial integrity process in validating internal and external reports to identify data discrepancies
- Assist with scheduling and taking notes for key finance meetings
- Performs other duties as needed and assigned
Qualifications:
- Bachelor’s degree in finance or accounting
- Master’s degree, MBA, or relevant professional accreditation a plus
- Minimum 1 year overall work experience with proven experience in FP&A, public company a plus
- Significant data, analytical, and financial modeling experience
- Advanced Excel skills and familiarity with SQL and business intelligent tools for data analysis.
- Detail-oriented with a focus on data accuracy and integrity.
- Strong analytic and communication skills, both written and verbal
Competencies:
- Must possess a strong work ethic and ability to meet various deadlines
- Teamwork: solid and reliable team contributor, excellent listening skills, open-minded, and ability to foster collaborative working relationships with colleagues while performing job duties
- Independence: the ability to complete assignments on time with minimal supervision and adapt to changing work priorities to meet the dynamic needs of the Health Connector
- Initiative and accountability: ability to identify and solve problems and accountability for ownership of individual performance
- Integrity: honesty and a positive professional attitude
- Quick learner, ability to follow instructions, willingness to share and to seek advice and feedback from various stakeholders; self-motivated with the ability to stretch and take on new challenges
If interested: Send a cover letter and résumé to Connector-jobs@mass.gov.
Salary: $73,000–77,000/year
Please note:
- Due to the requirement of 268A, please complete the Applicant Disclosure Form and return it with your application.
- All Health Connector employees are required to provide satisfactory proof of eligibility to work in the United States
- All Health Connector employees are required to provide satisfactory proof of full COVID-19 vaccination.
- The Health Connector is operating on a hybrid work arrangement with 2 days in the downtown Boston office and 3 days working from home.
About the Health Connector:
The Commonwealth Health Insurance Connector Authority (Massachusetts Health Connector) is an independent public authority serving as the Affordable Care Act (ACA)-compliant marketplace for the Commonwealth. The organization is charged with providing subsidized and unsubsidized health insurance to individuals and small employers. The Health Connector also oversees policy development related to health care reform under both state and federal laws, as well as conducting public education and outreach about health care reform and coverage opportunities.
The Health Connector is an equal opportunity employer that values diversity as a vital characteristic of its workforce. We consider qualified applicants without regard to race, color, religion, gender, sexual identity, gender identity, national origin, or disability.
Program and Product Specialist
The Health Connector’s Policy and Plan Management team is seeking a Program and Product Specialist to provide day-to-day management of the Health Connector’s Qualified Health Plan (QHP) and Qualified Dental Plan (QDP) product offerings. The Program and Product Specialist will engage in the full product development and implementation lifecycle, including managing the annual procurement for health and dental plans via the Health Connector’s Seal of Approval process. The Program and Product Specialist will ensure the integrity and success of plan management efforts required for the sale of individual and small group QHPs and QDPs through the Health Connector’s web applications, serving as a key liaison between the Health Connector plan management, policy, and IT teams, as well as our technology, carrier and governmental agency partners. In this capacity, the Program and Product Specialist will play a key role in the Health Connector’s offering of high-value health and dental products to more than 250,000 individuals and small business employees throughout Massachusetts.
The position reports to the Senior Director of Plan Management, with opportunities to engage with a variety of functional teams and leadership at both the Health Connector and various external stakeholders. (e.g., insurance carriers, technology and business vendors, various state and federal agencies)
Key responsibilities:
- Successfully support execution of the annual Seal of Approval process, whereby QHP and QDP product design requirements are issued to potential insurance carriers seeking to sell products on the exchange, including the development of new strategic initiatives, updating procurement documents to reflect these initiatives, and communicating to bidders
- Own the collection and review of carriers’ Seal of Approval submission materials, including the analysis and implementation of plan designs, rates, and provider networks used to populate plan information within the Health Connector’s individual and small group shopping platforms
- Manage day-to-day plan management activities in conjunction with the Health Connector’s IT team, including serving as a subject matter expert for IT system development, plan loading, as well as the requisite review, analysis and testing of data and systems, in collaboration with technology vendors and carriers
- Support policy development and implementation for non-group (individual market) and small group products, including program eligibility, premium rating rules, provider network standards and regulatory guidance, with a focus on affordability and equity initiatives
- Design and lead implementation of a robust provider network and access monitoring system to understand provider access dynamics based on membership geolocations, preferences, and feedback
- Conduct regular provider network adequacy and geographic coverage area reviews for all products and offerings
- Advise and recommend strategic directions and policy approaches to ensuring sound provider/network access across the Health Connector’s lines of business
- Develop subject matter expertise on various programs and systems, notably the System for Electronic Rate and Form Filings (SERFF), and serve as the Health Connector’s internal expert on SERFF materials and processes used to transmit plan data into IT systems
- Maintain and enhance critical working relationships with carrier contacts to: disseminate policy and technical guidance, collaborate on review/modifications of plan data submissions, and collect/raise internal awareness of relevant carrier feedback
Preferred Experience & Qualifications:
- Bachelor’s Degree in a related field; graduate degree in relevant field preferred but not required (e.g., MBA, MS, MPH, MPP, MPA)
- 2-5 years of relevant experience in health or dental insurance product design, health insurance exchange plan management, and/or project management; ideally working at or with health insurance carriers, health care delivery systems, and/or health care focused government entities
- Knowledge and interest in technology, public sector and health insurance markets; ideally, working knowledge of the ACA and health insurance marketplace technology and operations
- Project Management certification, credentials, education and/or experience preferred but not required
- Solid quantitative analytic skills, including advanced knowledge of MS Excel
- Strong oral and written communication skills, including advanced knowledge of MS PowerPoint
- Ability to work independently and as part of a team, focused on delivery of a variety of projects with tight timelines
- Excellent attention to detail
- Flexibility to adapt to changing environments and projects, and ability to learn quickly in a complex, technical environment
- Strong MS Office Suite skills, including but not limited to Word, Excel and PowerPoint
If interested: Send a cover letter and résumé to Connector-jobs@mass.gov.
Salary: $85,000–90,000/year
Benefits: Full benefits package including medical, dental, vision, life insurance, MA Paid Family Leave, tuition assistance, and commuter benefits plan.
Please note:
- Due to the requirement of 268A, please complete the Applicant Disclosure Form and return it with your application.
- All Health Connector employees are required to provide satisfactory proof of eligibility to work in the United States
- All Health Connector employees are required to provide satisfactory proof of full COVID-19 vaccination.
- The Health Connector is operating on a hybrid work arrangement with 2 days in the office and 3 days working from home.
About the Health Connector:
The Commonwealth Health Insurance Connector Authority (Massachusetts Health Connector) is an independent public authority serving as the Affordable Care Act (ACA)-compliant marketplace for the Commonwealth. The organization is charged with providing subsidized and unsubsidized health insurance to individuals and small employers. The Health Connector also oversees policy development related to health care reform under both state and federal laws, as well as conducting public education and outreach about health care reform and coverage opportunities.
The Health Connector is an equal-opportunity employer that values diversity as a vital characteristic of its workforce. We consider qualified applicants without regard to race, color, religion, gender, sexual identity, gender identity, national origin, or disability.
Please check back later for future internship openings.