COVID-19 Resources & Information
In response to the coronavirus (COVID-19) public health emergency, the Health Connector is dedicated to sharing important updates and resources with our members and Massachusetts residents who need health coverage.
Have you recently lost your coverage through your job or other source? Know your options through the Health Connector.
Open Enrollment for individuals and families is happening ended January 23, 2023. If you need heath insurance after Open Enrollment, there’s great news! You may still be eligible to enroll in 2023 coverage during the Special Enrollment period if you experience a qualifying event or are newly eligible for help paying for health coverage. Programs include MassHealth, Children’s Medical Security Plan (CMSP), Health Safety Net, and ConnectorCare. Find out more about the Special Enrollment Period →
If you need help with your application, you can get free assistance with a Navigator organization near you.
Latest Updates
Upcoming Coverage Start Dates | Enrollment Deadline |
---|---|
January 1, 2023 | December 23 |
February 1, 2023 | January 23 (Open Enrollment ends) |
March 1, 2023 | February 23 |
April 1, 2023 | March 23 |
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Special Note for current MassHealth Members
As of March 18, 2020, MassHealth will protect coverage for all individuals who have Medicaid coverage and for all individuals approved for coverage during the COVID-19 outbreak national emergency and for one month after the emergency period ends. Coverage will only end if an individual requests termination of eligibility or if they are no longer resident of the state. Members will not lose coverage or have a decrease in benefits for any other reason.
For individuals who sees on the screen and/or have received notices that their coverage is ending after March 18, 2020, no change in coverage will occur. These individuals do not have to send in any paperwork to keep their coverage, we will take steps to ensure their coverage does not terminate.
Customer Service is Here to Help
The Health Connector Customer Service team is dedicated to serving our members during this time. If you need help with apply for coverage, our call center remains open during normal business hours. We ask for your patience if you experience longer call wait times than usual.
Call 1-877-623-6765 (TTY: 1-877-623-7773 for people who are deaf, hard of hearing, or speech disabled)
Business Hours
- Monday–Friday: 8:00 a.m. to 6:00 p.m.
- Saturday–Sunday: Closed
Contact a Navigator
Frequently Asked Questions
Please check back for updated FAQs.
Are you a current member and need help accessing health services?
Please contact your health insurance plan directly. Member service numbers and websites are listed below.
If you have recently enrolled and your coverage has started, but you have not yet received your insurance ID cards, find out how to access health services here →
COVID-19 Information & Resources
Find information about COVID-19 including public health information and how to protect yourself and others to #StopTheSpread:
- Massachusetts Department of Public Health (DPH)
- Centers for Disease Control (CDC)
- World Health Organization (WHO)
- For general emergency preparedness tips and information, go to Know Plan Prepare – From the Mass. Office of Preparedness and Emergency Management
Be sure to check your local city or town’s website and social media to stay updated about your local community. You can find a list here →
Additional Resources
If you need additional help, such as food, domestic violence, or housing assistance, find a list of resources below: