Careers

Careers 2017-08-15T12:54:11+00:00

About the Massachusetts Health Connector

The Commonwealth Health Insurance Connector Authority (Health Connector) is an independent public authority serving as the Affordable Care Act (ACA)-compliant marketplace for the Commonwealth.  The organization is charged with providing subsidized and unsubsidized health insurance to individuals and small employers.  The Health Connector also oversees policy development related to health care reform under both state and federal laws, as well as conducting public education and outreach about health care reform and coverage opportunities.

The Health Connector is an equal opportunity employer that values diversity as a vital characteristic of its work force.  We consider qualified applicants without regard to race, color, religion, gender, sexual identity, gender identity, national origin, or disability.

Government Affairs Manager

The Government Affairs Manager is responsible for managing the Health Connector’s interaction with the Massachusetts Legislature and the Massachusetts Congressional Delegation, and supporting interactions with other government entities.  The Government Affairs Manager will work closely with senior leadership and will report to the Deputy Chief for Policy and Strategy.

Key Responsibilities:

  • Provide timely and accurate responses about the Health Connector and state and federal health reform in response to inquiries from the Massachusetts General Court, the Massachusetts Congressional Delegation, state agencies, municipalities, and other government stakeholders
  • Develop working relationships with legislative and executive offices, including proactive collaboration with officials and their aides on Health Connector strategic initiatives
  • Manage constituent services, overseeing timely and accurate response to legislative and executive offices and their constituents on escalated cases requiring action by the Health Connector or its carrier or vendor partners
  • Draft talking points and testimony for hearings before the Massachusetts Legislature or other governmental bodies as needed
  • Provide periodic briefings to legislative offices on topics related to the Health Connector and their constituents
  • Provide periodic legislative briefings to Health Connector senior staff
  • Monitor and report on legislative, budgetary or agency program initiatives of interest to the Health Connector
  • Potential to manage other staff as applicable

Qualifications:

  • Prior legislative experience, preferably with the Massachusetts General Court and/or Congress
  • Graduate degree in relevant field (e.g., MPH, JD, MBA, MPA) or at least 3 to 5 years of equivalent work experience
  • Outstanding oral and written communication skills, including the ability to prepare and present information to diverse constituencies in a clear and concise fashion
  • Outstanding interpersonal skills, including the ability to initiate, establish and maintain effective relationships with legislative offices, executive agencies, and municipalities
  • Strong knowledge of the legislative and budget process
  • Working knowledge of the state and federal health insurance landscape
  • Ability to proactively develop strategic initiatives to involve government officials in matters of the Health Connector

Salary: Salary range is competitive; salary will be commensurate with experience.

If interested: Send cover letter and résumé to Connector-jobs@state.ma.us.

Please note: Due to the requirement of 268A, please complete the Applicant Disclosure Form and return with your application.

About the Health Connector:

The Commonwealth Health Insurance Connector Authority (Health Connector) is an independent public authority serving as the Affordable Care Act (ACA)-compliant marketplace for the Commonwealth.  The organization is charged with providing subsidized and unsubsidized health insurance to individuals and small employers.  The Health Connector also oversees policy development related to health care reform under both state and federal laws, as well as conducting public education and outreach about health care reform and coverage opportunities.

The Health Connector is an equal opportunity employer that values diversity as a vital characteristic of its work force.  We consider qualified applicants without regard to race, color, religion, gender, sexual identity, gender identity, national origin or disability.

 

Health Care Actuary

The Health Care Actuary will provide health care actuarial services to support a wide range of programs at the Commonwealth Health Insurance Connector Authority (“Health Connector”), including the annual health plan certification process and calculation of state subsidies. The Actuary will report to the Chief Financial Officer and will provide advice and support to managers and program staff in several substantive areas. This is a full-time exempt position.

The Health Care Actuary will have responsibility for:

  • ConnectorCare Budget Model. ConnectorCare is a program administered by Massachusetts that provides state premium and cost sharing subsidies to eligible residents.
    • Assist the Finance Team with development and maintenance of the ConnectorCare financial model for forecasting and analytical reporting, in line with the annual Seal of Approval (SoA)  process
    • Analysis of enrollment and financial data to track spending and help improve forecasting
    • Assist with regular program updates to stakeholders
    • Identification of opportunities to improve Health Connector program cost structures and the development of analyses and documentation to advance strategic initiatives
  • Annual Seal of Approval (SoA) Process Development and Analysis. The SoA is the process through which the Health Connector certifies health plans for sale on its insurance exchange. Specific responsibilities in this area include:
    • Creation and modification of standardized health and dental plan designs
    • Review of market trends in plan design
    • Analysis of Health Connector product shelf
    • Review of non-standard plans, including but not limited to actuarial value, benefit design, “uniqueness” and market popularity
    • Development and review of other plan parameters, including essential health benefits and cost sharing reductions
    • Informal rate review
  • Student Health Insurance Program
    • Assist in the development of new plan designs
    • Review and assess validity of financial proposals/renewals from carriers
  • Financial analysis and modeling of any federal and state health care reform initiatives or proposals
  • Administer annual cost sharing reduction (CSR) reconciliation process
  • Support the determination and reconciliation of state-mandated benefits
  • Review and analysis of health plans to ensure they meet minimum coverage standards
  • Other
  • Peer review of other financial and analytical models
  • Assist other Finance team members with development of enrollment models and ongoing analysis for Advanced Premium Tax Credit (APTC) only members, unsubsidized members and small group members
  • Assistance with procurements
  • Coordination of analytical efforts across multiple teams within the Health Connector to improve data infrastructure and enhance analytical capabilities of the organization
  • Frequently interact with senior leadership, inside and outside the organization
  • Manage and thoroughly monitor strategic projects that have an impact inside and outside of finance
  • Performs other duties as needed and assigned
  • Manage and mentor one senior financial analyst

 Qualifications:

  • Must have a minimum of 7-8 years of healthcare actuarial experience
  • Master’s degree preferred
  • Associate or Fellow of Society of Actuaries
  • Demonstrated knowledge in the following areas: healthcare reform, plan design, pricing, benchmarking, financial forecasting/analysis, reimbursement models, healthcare cost structure, and healthcare organizational functions
  • Ability to perform large complex data modeling and analysis
  • Advanced skills in Excel, Word and PowerPoint required; programming skills in SQL, SPSS or SAS preferred
  • Exceptional written and verbal communication skills
  • Comfortable presenting financial and programmatic information in a public setting
  • Familiarity with general accounting principles and financial statements is preferred
  • Ability to multi-task, assess priorities, operate in a flexible manner and demonstrate high productivity in a fast-paced and dynamic environment
  • Excellent leadership skills and commitment to teamwork
  • Ability to anticipate financial reporting, forecasting and budgeting issues, assess their implications, determine their impact and develop and implement an appropriate action plan

About the Health Connector:

The Commonwealth Health Insurance Connector Authority (Health Connector) is an independent public authority serving as the Affordable Care Act (ACA)-compliant marketplace for the Commonwealth.  The organization is charged with providing subsidized and unsubsidized health insurance to individuals and small employers.  The Health Connector also oversees policy development related to health care reform under both state and federal laws, as well as conducting public education and outreach about health care reform and coverage opportunities.

The Health Connector is an equal opportunity employer that values diversity as a vital characteristic of its work force.  We consider qualified applicants without regard to race, color, religion, gender, sexual identity, gender identity, national origin or disability.

Salary: Salary range is competitive; salary will be commensurate with experience.

If interested: Send cover letter and résumé to Connector-jobs@state.ma.us.

Please note: Due to the requirement of 268A, please complete the Applicant Disclosure Form and return with your application.

Policy Analyst

The Policy Analyst will be responsible for coordinating and conducting a wide array of research and analytic initiatives in support of Health Connector programs. In addition to being a subject matter expert on Connector plans, the Analyst will specialize in researching complex issues, crafting solution options and recommending policy actions. The position will report to the Director of Policy and Applied Research.

Responsibilities include:

  • Conduct analyses and research on Health Connector enrollee populations and various segments of the Massachusetts health care market to identify opportunities to better serve Massachusetts residents
  • Serve as lead data analyst for one-time and ongoing research efforts – both for the Health Connector, the Commonwealth, and along with outside researchers and research entities
  • Coordinate agreements with external researchers working with Health Connector data
  • Serve as subject matter expert on ConnectorCare, Qualified Health Plans (QHPs), and the Massachusetts merged commercial market, as well as the interplay between Exchange coverage and MassHealth (Medicaid)
  • Alongside others on the policy and legal teams, responsible for reviewing federal regulations and proposals, and analyzing their implications for the Health Connector’s policies
  • Assist in the development of policy proposals and analysis for Health Connector leadership, Board of Directors, and others
  • Track state and national efforts to understand consumer needs relevant to health insurance selection and access
  • Participate in a range of analytic and research efforts undertaken by the Connector’s policy team
  • Assist in translating policy information into outreach and engagement plans
  • Assist in translating policy information into implementation and operational strategies

Requirements:

  • Graduate degree in relevant field preferred (e.g., MPH, MPP, MPA, MSW, MBA, JD, etc.), or at least three years of equivalent experience in health care research or public policy
  • Must have working knowledge of state and federal health reform laws and policies, as well as health care markets—preferably a strong understanding of both commercial and subsidized health insurance markets in MA
  • Must possess solid quantitative analytic skills with comfort and experience with SQL, SAS, SPSS, or other statistical programming software
  • Must be in full command of qualitative skills, able to digest complex information, including regulatory and statutory language, and effectively interpret and communicate key findings and implications for agency and Commonwealth.

About the Health Connector:

The Commonwealth Health Insurance Connector Authority (Health Connector) is an independent public authority serving as the Affordable Care Act (ACA)-compliant marketplace for the Commonwealth.  The organization is charged with providing subsidized and unsubsidized health insurance to individuals and small employers.  The Health Connector also oversees policy development related to health care reform under both state and federal laws, as well as conducting public education and outreach about health care reform and coverage opportunities.

The Health Connector is an equal opportunity employer that values diversity as a vital characteristic of its work force.  We consider qualified applicants without regard to race, color, religion, gender, sexual identity, gender identity, national origin or disability.

Salary: Salary range is competitive; salary will be commensurate with experience.

If interested: Send cover letter and résumé to Connector-jobs@state.ma.us.

Please note: Due to the requirement of 268A, please complete the Applicant Disclosure Form and return with your application.

Health Exchange Sales and Broker Manager

Position Summary: 

The Health Exchange Sales and Broker Manager is responsible for selling, servicing, and providing day to day account management support to small employer groups and the broker community.

Additional responsibilities include working with vendors to ensure customer service excellence and promoting the Health Connector’s mission of increasing access to affordable health insurance by promoting products offered to qualifying small businesses. The position reports to the Director of Health Plans and Operations. The Sales and Broker Manager  can expect to spend 40% of time working in the office and 60% of time out of the office.

Responsibilities will include, but will not be limited to:

Key responsibilities:

  • Promote all Health Connector small business products and programs sold through the Group Market Exchange platform. This includes direct selling to small business owners and brokers.
  • Develop and nurture broker relationships within Massachusetts and beyond.
  • Act as the service liaison between employers, brokers and Group Market Exchange platform vendor and ensure employer groups and brokers are receiving the highest levels of customer satisfaction.
  • Assist in the development of sales and client services strategy and create an annual sales and account management business plan consistent with the strategic goals of the Health Connector.
  • Provide employers and brokers accurate and thorough guidance on product and policy related issues
  • Create appropriate metrics to monitor success of sales and client services (retention rate).
  • Support the day-to-day operations of the Group Market Exchange as related to brokers and employer groups
  • Create, organize and facilitate continuing educational seminars for insurance brokers.
  • Act as a resource to the broker community with regulatory updates, and as a liaison between the broker community and Health Connector internal staff.
  • Manage and work collaboratively with Health Connector’s Broker Advisory Council in soliciting ideas on market trends and incentive programs.
  • Review marketing collateral and determine effectiveness for reaching targeted audience.
  • Identify the most productive sales distribution channels.
  • Create and audit broker and client databases.

Experience and Qualifications:

  • A Bachelor’s Degree is required
  • Deep experience with Massachusetts health and dental carriers and knowledge of those carriers health insurance products
  • In-depth understanding of Massachusetts broker and consultant distribution and client account management.
  • Strong operations and project management background, with the ability to work on complex projects and meet deliverables within tight timeframes.
  • Detailed experience in the design and execution of sales and new business development plans.
  • Demonstrated ability to initiate, develop, and successfully execute marketing and sales goals.
  • Experience working with brokers, consultants, and a variety of client types and sizes.
  • Ability to develop and articulate a clear, practical, and actionable new business plan for target markets.
  • Demonstrated success in working in a complex, fast-moving, and cross-functional environment where accountabilities and objectives may be shared.
  • Proven ability to promote new products and services, to expand market penetration in core segment.
  • Ability to assume responsibility and maintain confidentiality consistent with the values and integrity of the Connector.
  • Must have excellent communication skills, both written and verbal, as well as outstanding interpersonal skills and the ability to work with multiple parties and vendors to implement projects
  • Appetite to work in a fast-paced organization.

Preferred requirements:

  • Master’s Degree in business, public health or policy strongly preferred
  • 3 or more years of sales representative, account management or management experience in a health care, health insurance, or managed care organization
  • Bilingual skills preferred

About the Health Connector:

The Commonwealth Health Insurance Connector Authority (Health Connector) is an independent public authority serving as the Affordable Care Act (ACA)-compliant marketplace for the Commonwealth.  The organization is charged with providing subsidized and unsubsidized health insurance to individuals and small employers.  The Health Connector also oversees policy development related to health care reform under both state and federal laws, as well as conducting public education and outreach about health care reform and coverage opportunities.

The Health Connector is an equal opportunity employer that values diversity as a vital characteristic of its work force.  We consider qualified applicants without regard to race, color, religion, gender, sexual identity, gender identity, national origin or disability.

Salary: Salary range is competitive; salary will be commensurate with experience.

If interested: Send cover letter and résumé to Connector-jobs@state.ma.us.

Please note: Due to the requirement of 268A, please complete the Applicant Disclosure Form and return with your application.

Employer Coverage Analyst and Outreach Manager

The Employer Coverage Analyst and Outreach Manager will serve as a policy and outreach lead for the Commonwealth Health Insurance Connector Authority (Health Connector) as it launches new health insurance coverage options for small businesses. The individual in this position will function as a subject matter expert and external stakeholder contact for small group coverage. The position will report to the Deputy Chief of Policy and Strategy and will be full-time.

Responsibilities include:

  • Build and support relationships with stakeholders and employers throughout the Commonwealth related to the Health Connector’s policy responsibilities and coverage programs for Massachusetts employers
  • Serve as outreach manager, designing and conducting comprehensive community engagement efforts designed to build awareness among the Massachusetts employer community of coverage options available at the Health Connector
  • Serve as lead subject matter expert on commercial small group insurance for the Health Connector, in support of its small group market platform (“Health Connector for Business”) and supporting state-based employer-related health policy efforts
  • Alongside others on the policy and legal teams, responsible for reviewing federal regulations and proposals and analyzing their implications for the Health Connector’s policies, particularly those related to the commercial merged market
  • Assist in the development of policy proposals and analysis for Health Connector leadership, Board of Directors, and others
  • Track state and national efforts to understand consumer and employer needs relevant to health insurance selection and access
  • Participate in a range of analytic and research efforts undertaken by the Connector’s policy team
  • Assist in translating policy information into implementation and operational strategies
  • Travel within the state of Massachusetts for possibly up to 25% of the work time

Requirements:

  • Graduate degree in a relevant field preferred (MPH, MPP, MPA, MBA, JD, etc.), or at least three years of experience in public administration, health policy, or public policy
  • Must have working knowledge of state and federal health reform laws and policies, as well as health care markets—preferably a strong understanding of both commercial and subsidized health insurance markets in MA
  • Must have experience working with small businesses and/or business-focused stakeholders, and/or with group health insurance coverage
  • Must be in full command of qualitative skills, able to digest complex information, including regulatory and statutory language, and effectively interpret and communicate key findings and implications for agency and Commonwealth
  • Must have strong oral and written communication skills, and be comfortable with public speaking and outreach

About the Health Connector:

The Commonwealth Health Insurance Connector Authority (Health Connector) is an independent public authority serving as the Affordable Care Act (ACA)-compliant marketplace for the Commonwealth.  The organization is charged with providing subsidized and unsubsidized health insurance to individuals and small employers.  The Health Connector also oversees policy development related to health care reform under both state and federal laws, as well as conducting public education and outreach about health care reform and coverage opportunities.

The Health Connector is an equal opportunity employer that values diversity as a vital characteristic of its work force.  We consider qualified applicants without regard to race, color, religion, gender, sexual identity, gender identity, national origin or disability.

If Interested: Send cover letter and résumé to Connector-jobs@state.ma.us.

Please note: Due to the requirement of 268A, please complete the Applicant Disclosure Form and return with your application.

Operations Intern – Fall 2017

The Health Connector’s Operations Team is seeking an intern to join the team in September 2017 for the fall term. This individual will participate in ongoing operational activities with particular focus on the Health Connector’s new small business platform.

Key Responsibilities include:

  • Support the small group business team operations and sales team
  • Research inquires and polices related to the small business platform
  • Work directly with small business platform vendors regarding implementation

Experience and Qualifications:

  • Strong MS Office Suite skills, including but not limited to Excel and PowerPoint
  • Interest in healthcare reform and healthcare operations
  • Strong research skills
  • Ability to work in a team setting
  • Ability to take initiative and work independently on projects

Education: Graduate student in public health preferred

Salary: This is a paid internship.

Length of Internship: September-December 2017 (minimum of 20 hours a week)

Interested: Send cover letter and resume to Connector-jobs@state.ma.us.

About the Connector:

The Health Connector is an independent state authority that has been designated as the official Massachusetts health benefits Exchange under the federal Affordable Care Act. In addition to overseeing the implementation of both state and federal health reform, the Connector is committed to enhancing the experience, services and health insurance products for individuals and small businesses shopping through the Exchange. The Connector is also responsible for overseeing policy and regulations geared toward furthering the goals of health reform. More information about the Connector and its programs is available at www.MAhealthconnector.org.

The Health Connector is an equal opportunity employer that values diversity as a vital characteristic of its workforce.  We consider qualified applicants without regard to race, color, religion, gender, sexual identity, gender identity, national origin or disability.