Careers

About the Massachusetts Health Connector

The Commonwealth Health Insurance Connector Authority (Health Connector) is an independent public authority serving as the Affordable Care Act (ACA)-compliant marketplace for the Commonwealth.  The organization is charged with providing subsidized and unsubsidized health insurance to individuals and small employers.  The Health Connector also oversees policy development related to health care reform under both state and federal laws, as well as conducting public education and outreach about health care reform and coverage opportunities.

The Health Connector is an equal opportunity employer that values diversity as a vital characteristic of its work force.  We consider qualified applicants without regard to race, color, religion, gender, sexual identity, gender identity, national origin, or disability.

Member Services Analyst, Escalations

The Member Services Analyst for Escalations will be responsible for supporting services provided to members by the Health Connector. Primary duties will be in the areas of member escalations; health coverage eligibility and enrollment processes; and other support functions. This is a full-time exempt position.

The Member Services Analyst will have responsibility for:

Member Escalations

  • Research, outreach and resolve unique and urgent member issues in a timely and professional manner in collaboration with vendor and other external stakeholders
  • Monitor caseload to ensure adherence to policies and procedures, timely communications to members and stakeholders, and appropriate resolution of member issues
  • Identify member experience trends, conduct and present root cause analyses in order to improve the overall customer experience
  • Assist members with their applications for, and enrollment in, Health Connector health coverage
  • Determine eligibility, enrollment discrepancies, premium billing, and customer service discrepancies, and work with vendor and other external stakeholders to resolve
  • Assist with preparation of documents and reports for internal and external stakeholders

Other

  • Identify and develop opportunities for proactive member engagement
  • Participate in call listening, auditing, and other contact center improvement activities
  • Assist with other service recovery and member-focused duties as needed and assigned

 Qualifications:

  • Bachelor’s degree preferred
  • Minimum 2 years health care experience and minimum 2 years of customer service experience
  • Ability to work independently, exercise sound judgement and represent the Connector with external stakeholders
  • Excellent verbal and written communication skills; bilingual skills preferred
  • Ability to navigate and thrive in a fast- paced environment
  • Proficiency with Microsoft Office, Salesforce, and experience navigating health coverage procedures and applications preferred
  • Strong analytic and communication skills, both written and verbal
  • Attention to detail with strong organizational skills
  • Excellent interpersonal skills

Work Setting: This position requires the employee to work on-site in an open office setting.

Salary: Salary range is competitive; salary will be commensurate with experience.

If interested: Send cover letter and résumé to Connector-jobs@state.ma.us.

Please note: Due to the requirement of 268A, please complete the Applicant Disclosure Form and return with your application.

About the Health Connector:

The Commonwealth Health Insurance Connector Authority (Health Connector) is an independent public authority serving as the Affordable Care Act (ACA)-compliant marketplace for the Commonwealth.  The organization is charged with providing subsidized and unsubsidized health insurance to individuals and small employers.  The Health Connector also oversees policy development related to health care reform under both state and federal laws, as well as conducting public education and outreach about health care reform and coverage opportunities.

The Health Connector is an equal opportunity employer that values diversity as a vital characteristic of its work force.  We consider qualified applicants without regard to race, color, religion, gender, sexual identity, gender identity, national origin or disability.

Senior Business Analyst

The Senior Business Analyst will act as a liaison between the Health Connector operations, policy and technology partners to help develop, test and implement technology solutions that meet business needs. This includes participating in Joint Application Design (JAD) sessions, documenting business and functional requirements and developing and executing test cases. Areas covered include product development, back office operations, readiness for annual open enrollment and ongoing operational/IT processes.

Key Responsibilities:

  • Function as integrator between business and technology departments to help create technology solutions to meet the business needs
  • Develop and maintain functional and non-functional requirements and Software Development Lifecycle (SDLC) documentation including Use Cases, project plans, test cases, and business process models
  • Participate in Joint Application Design (JAD) sessions involving cross functional teams, key business stakeholders and development managers
  • Design and execute test cases, document results and coordinate test activities with subject matter experts.
  • Actively manage application defects from inception through resolution, working with business SMEs, application designers, developers and testers to effectively prioritize and drive to resolution
  • Collaborate with internal Health Connector and external vendor project managers and initiative leads
  • Work with Health Connector senior leaders to understand organizational goals, vision, and needs
  • Manage small teams of external vendors and consultants to support systems implementation activities
  • Lead small teams, participate in larger teams as a team member, and/or work independently

Qualifications:

  • Strong understanding of project lifecycle and SDLC
  • Bachelor’s Degree in a related field; advanced degree preferred
  • 3-6 years of project experience, including business/functional and technical analysis
  • Knowledge and interest in technology, public sector and health insurance markets; specifically, strong working knowledge of PPACA and state based health insurance marketplace technology and operations
  • Experience with web development projects using HTML, and designing and developing wire frame prototypes using HTML
  • Experience using SDLC tools and accelerators, e.g., Atlassian JIRA, HP ALM, MS SharePoint, etc.
  • Ability to play a variety of roles, including the ability to lead teams, play a support role, or work independently
  • Outstanding communication, interpersonal and relationship building skills
  • Comfort and ability to thrive in an ambiguous, shifting, and fast paced work environment
  • Exceptional analytical skills, ability to learn quickly

Work Setting:

  • This position requires the employee to work on-site in an open office setting.
  • Employee may be requested to work an extended day and weekends to meet deadlines.

Salary: Salary range is competitive; salary will be commensurate with experience.

If interested: Send cover letter and résumé to Connector-jobs@state.ma.us.

Please note: Due to the requirement of 268A, please complete the Applicant Disclosure Form and return with your application.

About the Health Connector:

The Commonwealth Health Insurance Connector Authority (Health Connector) is an independent public authority serving as the Affordable Care Act (ACA)-compliant marketplace for the Commonwealth.  The organization is charged with providing subsidized and unsubsidized health insurance to individuals and small employers.  The Health Connector also oversees policy development related to health care reform under both state and federal laws, as well as conducting public education and outreach about health care reform and coverage opportunities.

The Health Connector is an equal opportunity employer that values diversity as a vital characteristic of its work force.  We consider qualified applicants without regard to race, color, religion, gender, sexual identity, gender identity, national origin or disability.

Data Analyst

A key member of the Connector’s Technology Team, reporting to the Enterprise Architect, the Data Analyst will support the group’s data management and development activities, utilizing appropriate technologies.  They will interact directly with business owners and stakeholders to understand their information needs, and deliver solutions that effectively meet their needs. Additionally they will provide technical assistance while working directly with technical teams to implement and support data related solutions. This position requires experience with database and reporting technologies, and administration.

Key Responsibilities:

  • Work directly with project stakeholders to identify, understand and document data and information needs and requirements
  • Participate and ensure data and research requests are properly documented, qualified and vetted according to policy and requirements.
  • Determine feasibility and data security issues
  • Maintain data dictionaries for Enterprise Data Warehouse (EDW) data sets
  • Develop and implementing data analyses, data collections, ETL and other data related needs
  • Assess and document both internal and external data requests for need, quality, effort, and delivery requirements, through delivery and implementation
  • Assist data analytics team by performing data collection, data analysis, and reporting
  • Provide technical assistance as needed
  • Participate in hands-on requirements and development of data and reporting solutions to ensure alignment with requirements and business expectations
  • Work with internal analysts and other subject matter experts as necessary
  • Support reporting requests and engage appropriate technical resources as necessary

Qualifications:

  • BS degree in Mathematics, Computer Science, or Information Management
  • Strong analytical skills with the ability to collect, organize, analyze and disseminate significant amounts of information, with a strong attention to detail and accuracy
  • Proven working experience as a data or business analyst
  • Demonstrable technical expertise regarding data models, database designs, data mining, and normalization techniques
  • Experience working with fulfillment of third party/external data requests
  • Experience with common data analysis tools such as Excel, Tableau, MicroStrategy, SSAS, SAS, etc.
  • Knowledge of HIPAA requirements and experience working in regulated environments under requirements such as IRS a plus
  • Outstanding organizational and time management skills – able to manage and prioritize multiple assignments
  • Self-starter with a passion for new technologies
  • Excellent oral and written communication skills
  • Experience with business intelligence, data warehouse, and ETL solutions a plus

Work Setting:

  • This position requires the employee to work on-site in an open office setting.
  • Employee may be requested to work an extended day and weekends to meet deadlines.

Salary: Salary range is competitive; salary will be commensurate with experience.

If interested: Send cover letter and résumé to Connector-jobs@state.ma.us.

Please note: Due to the requirement of 268A, please complete the Applicant Disclosure Form and return with your application.

About the Health Connector:

The Commonwealth Health Insurance Connector Authority (Health Connector) is an independent public authority serving as the Affordable Care Act (ACA)-compliant marketplace for the Commonwealth.  The organization is charged with providing subsidized and unsubsidized health insurance to individuals and small employers.  The Health Connector also oversees policy development related to health care reform under both state and federal laws, as well as conducting public education and outreach about health care reform and coverage opportunities.

The Health Connector is an equal opportunity employer that values diversity as a vital characteristic of its work force.  We consider qualified applicants without regard to race, color, religion, gender, sexual identity, gender identity, national origin or disability.

Production Support Analyst

The Production Support Analyst will act as a liaison between the Health Connector and the vendors that support a variety of health insurance applications. The Analyst will be responsible for representing the Health Connector’s business needs in a complex and rapidly changing environment. Working closely with the release management and operations teams, the Production Support Analyst will provide daily support, including the triage/analysis of issues and tracking resolution within specified timeframes.

The Production Support Analyst will have responsibility for:

  • Serving as liaison to business and technical leads to ensure issues are resolved in timely manner.
  • Providing daily production support, including the triage/analysis of issues and tracking resolution within specified timeframes.
  • Collaborating with internal Health Connector staff and external leads to operationalize and maintain new processes, including working with technical team members to review technical scripts needed for production execution.
  • Monitoring process and software changes, communicating project information to the stakeholders and raising production support issues to the project team.
  • Coordinating with vendors application development, testing and O&M teams to suggest fixes to complex issues by doing a thorough analysis of root cause and impact of the defect.
  • Ensuring proper prioritization of escalated tickets for Health Connector’s critical business functions.
  • Participating in knowledge transfer to ensure seamless understanding of applications and business processes.
  • Prioritizing workload, providing timely and accurate resolutions.
  • Participating in larger teams as a team member, and/or work independently.

Qualifications:

  • Bachelor’s Degree in a related field
  • 1-2 years of experience supporting complex applications, preferably in the health insurance or health care domain
  • Understanding of project lifecycle and SDLC
  • Knowledge and interest in technology, public sector and health insurance markets; specifically, PPACA and state based health insurance marketplace technology and operations
  • Ability to drive work to completion
  • Outstanding communication, interpersonal and relationship building skills
  • Comfort and ability to thrive in a shifting and fast paced work environment
  • Exceptional analytical skills, ability to learn quickly

Work Setting: This position requires the employee to work on-site in an open office setting.

Salary: Salary range is competitive; salary will be commensurate with experience.

If interested: Send cover letter and résumé to Connector-jobs@state.ma.us.

Please note: Due to the requirement of 268A, please complete the Applicant Disclosure Form and return with your application.

About the Health Connector:

The Commonwealth Health Insurance Connector Authority (Health Connector) is an independent public authority serving as the Affordable Care Act (ACA)-compliant marketplace for the Commonwealth.  The organization is charged with providing subsidized and unsubsidized health insurance to individuals and small employers.  The Health Connector also oversees policy development related to health care reform under both state and federal laws, as well as conducting public education and outreach about health care reform and coverage opportunities.

The Health Connector is an equal opportunity employer that values diversity as a vital characteristic of its work force.  We consider qualified applicants without regard to race, color, religion, gender, sexual identity, gender identity, national origin or disability.

Reporting Analyst

The Reporting Analyst will be responsible for analysis and interpretation of data, including report development, for use by leadership at the Health Connector to drive key business decisions. In this capacity, the Reporting Analyst will play a key role in the Health Connector’s offering of health and dental products to more than 250,000 individuals and small business employees throughout Massachusetts. This full-time exempt position will report to the Director of Reporting with opportunities to interact with a variety of teams and senior leadership.

Essential Functions:

  • Interpret data, analyze results and generate both recurring and single use reports to support strategic, operational and financial decision making across all Health Connector populations
  • Identify, analyze and interpret trends or patterns in complex data sets
  • Work collaboratively with IT to maintain integrity and validate data
  • Collaborate with subject matter experts, data architects and other stakeholders to understand requirements and to ensure the accurate collection, analysis and distribution of data and reports
  • Support development and implementation of data systems and other strategies that optimize reporting efficiency and data quality
  • Review data and performance indicators to identify system and/or operational issues
  • Locate and define new process and system improvement opportunities
  • Identify opportunities to standardize and automate reports and associated queries

Requirements:

  • Bachelor’s degree in Statistics, Economics, Business Administration or Finance, or a related field
  • Critical thinking and ability to guide the business appropriately when defining requirements to ensure deliverables meet business expectations and answer business questions
  • Strong analytical and statistical skills, including collecting, organizing, analyzing and disseminating information with attention to detail and accuracy
  • Adept at queries, report design and development
  • Experience presenting complex data, analyses and information in easily understood formats
  • Excellent business judgment, strong written and oral communication skills, and a practical, common sense approach to getting things done
  • Ability to work independently and as part of a team, focused on delivery of a variety of projects with tight timelines
  • Strong knowledge and experience with reporting packages (SSRS), and databases (SQL), including strong Excel skills

Salary: Salary range is competitive; salary will be commensurate with experience.

If interested: Send cover letter and résumé to Connector-jobs@state.ma.us.

Please note: Due to the requirement of 268A, please complete the Applicant Disclosure Form and return with your application.

About the Health Connector:

The Commonwealth Health Insurance Connector Authority (Health Connector) is an independent public authority serving as the Affordable Care Act (ACA)-compliant marketplace for the Commonwealth.  The organization is charged with providing subsidized and unsubsidized health insurance to individuals and small employers.  The Health Connector also oversees policy development related to health care reform under both state and federal laws, as well as conducting public education and outreach about health care reform and coverage opportunities.

The Health Connector is an equal opportunity employer that values diversity as a vital characteristic of its work force.  We consider qualified applicants without regard to race, color, religion, gender, sexual identity, gender identity, national origin or disability.

Policy Analyst

The Policy Analyst will be responsible for coordinating and conducting an array of policy analyses and initiatives in support of Health Connector programs. The Policy Analyst will serve as a subject matter expert on Health Connector plans and programs, specializing in researching complex issues, crafting potential solution options, and recommending policy actions. In this capacity, the Policy Analyst will play a key role in the Health Connector’s offering of health and dental products to more than 250,000 individuals and small business employees throughout Massachusetts. This full-time exempt position will report to the Deputy Chief of Policy and Strategy, with opportunities to interact with a variety of teams and senior leadership.

Essential Functions:

  • Conduct analysis to support the Health Connector in its efforts to meet member needs, maintain a competitive health insurance market, and reach coverage-vulnerable populations
  • Manage select policy projects, leading work product development and coordinating other staff or vendors to achieve key deliverables
  • Develop subject matter expertise in Health Connector plans and programs as well as the broader Massachusetts insurance market
  • Assist in reviewing state and national federal policy developments, analyzing their implications for Health Connector members
  • Assist in the development of policy proposals and analysis for Health Connector leadership, Board of Directors, and others
  • Assist in translating policy information into stakeholder outreach and engagement plans
  • Assist in translating policy information into implementation and operational strategies

Requirements:

  • Bachelor’s degree required; prefer a graduate degree in relevant field (e.g., MPH, MPP, MPA, MSW, MBA, JD, etc.)
  • Applied Public policy and/or health policy work experience, preferably three to five years.
  • Working knowledge of state and federal health insurance reform laws and policies, particularly those impacting health insurance exchanges—preferably including an understanding of commercial and subsidized health insurance markets in Massachusetts
  • Proven ability to digest complex information, such as regulatory/statutory language and quantitative data, and effectively interpret and communicate key findings and implications
  • Prior experience managing projects with excellent attention to detail, particularly those with public-facing deliverables
  • Experience presenting complex data, analyses and information in easily understood formats
  • Excellent analytical and writing skills as demonstrated in writing sample and past analytical work.
  • Ability to work independently and as part of a team, focused on delivery of a variety of projects with tight timelines
  • Flexibility to adapt to changing environments and projects, and ability to learn quickly in a complex, technical environment
  • Excellent oral communication skills
  • Demonstrated expertise with Microsoft Office tools, such as MS Word, PowerPoint, and Excel

Work Setting:

  • This position requires the employee to work on-site in an open office setting.
  • Employee may be requested to work an extended day and weekends to meet deadlines.

Salary: Salary range is competitive; salary will be commensurate with experience.

If interested: Send cover letter and résumé to Connector-jobs@state.ma.us.

Please note: Due to the requirement of 268A, please complete the Applicant Disclosure Form and return with your application.

About the Health Connector:

The Commonwealth Health Insurance Connector Authority (Health Connector) is an independent public authority serving as the Affordable Care Act (ACA)-compliant marketplace for the Commonwealth.  The organization is charged with providing subsidized and unsubsidized health insurance to individuals and small employers.  The Health Connector also oversees policy development related to health care reform under both state and federal laws, as well as conducting public education and outreach about health care reform and coverage opportunities.

The Health Connector is an equal opportunity employer that values diversity as a vital characteristic of its work force.  We consider qualified applicants without regard to race, color, religion, gender, sexual identity, gender identity, national origin or disability.

Project Management Intern

The Health Connector is seeking a project management intern to join the team for the summer of 2018. This individual will assist with current project management and process management activities.

Key Responsibilities include:

  • Planning, management and completion of all tasks and projects required to support the overall business.
  • Partnering with stakeholders to define and monitor project parameters (timeline, resources and to establish a phased implementation strategy that meets Agency requirements).
  • Creating of project plans, organizing project documentation and tracking of milestones for assigned projects.
  • Preparing meeting agendas, write meeting notes, and monitor project timelines and deliverables on a proactive basis.
  • Maintaining close communications with stakeholders to ensure that projects remain on schedule and appropriately resourced.
  • Developing and publishing communications to project updates to stakeholders and senior management.
  • Preparing and presenting oral and/or written project reports and presentations.

Qualifications:

  • Familiarity with project management methodologies, including product backlogs, prioritization, task management and status reporting
  • Interest in continuous improvement initiatives, including Lean and Six Sigma
  • Ability to cross reference ideas and concepts and document information for a range of audiences (detail vs. summary)
  • Ability to communicate with all levels of the organization
  • Working knowledge of MS Office, Visio and Project

Other skills:

  • Ability to work in a team environment
  • Excellent written and verbal communication skills
  • Detail oriented and possess excellent follow up skills
  • Must be organized and work well with constant priority changes
  • Must be able to work independently with minimal supervision
  • Analytical/strategic thinker
  • Ability to quickly learn new applications

Education:

  • Upcoming junior or senior in undergraduate program of study
  • Master’s degree candidates will also be considered

Salary: This is a paid internship.

Length of Internship: June-August/September 2018  (minimum of 20 hours a week)

About the Health Connector:

The Health Connector is an independent state authority that has been designated as the official Massachusetts health benefits Exchange under the federal Affordable Care Act. In addition to overseeing the implementation of both state and federal health reform, the Connector is committed to enhancing the experience, services and health insurance products for individuals and small businesses shopping through the Exchange. The Connector is also responsible for overseeing policy and regulations geared toward furthering the goals of health reform. More information about the Connector and its programs is available at www.MAhealthconnector.org.

Interested: Send cover letter and resume to Connector-jobs@state.ma.us.

Please note: Due to the requirement of General Law’s chapter 268A, please complete the Applicant Disclosure Form and return with your application.

 

The Health Connector is an equal opportunity employer that values diversity as a vital characteristic of its workforce.  We consider qualified applicants without regard to race, color, religion, gender, sexual identity, gender identity, national origin, or disability.

Data Analytics Intern

The Health Connector’s Information Technology Team is seeking a data analytics intern to join the team for the summer of 2018. This individual will assist with developing deeper analysis and tools for internal solutions to specific business problems.

Key Responsibilities include:

  • Assisting the Data Analytics Team by performing data collection, data analysis, digital analysis and reporting of key measurements
  • Assisting with analyzing and developing innovative new and/or existing process changes
  • Managing Excel spreadsheets for data analysis to support various projects
  • Building PowerPoint presentations and present insights from given analysis to leadership
  • Participating in brainstorm sessions in the development of new solutions

Qualifications:

  • Minimum of 2nd year completed and currently enrolled in 3rd or 4th year of undergraduate Mathematics, Computer Science, Statistics, Business Management, Information Systems or related program of study
  • Master’s degree candidates
  • Strong computer skills; proficient in MS Office Suite, 1-2 years of Excel and PowerPoint experience
  • Experience in SQL Server, SQL, data analytics, knowledge of data management/warehousing and Power BI preferred

Other skills:

  • Ability to work in a team environment
  • Excellent written and verbal communication skills
  • Detail oriented and possess excellent follow up skills
  • Must be organized and work well with constant priority changes
  • Must be able to work independently with minimal supervision
  • Analytical/strategic thinker
  • Ability to quickly learn new applications
  • Ability to deal with ambiguity and the corresponding ability to quickly provide sound decisions and perform tasks with less than complete information

Education:

  • Minimum of 2nd year completed and currently enrolled in 3rd or 4th year of undergraduate Mathematics, Computer Science, Statistics, Business Management, Information Systems or related program of study
  • Master’s degree candidates will also be considered

Salary: This is a paid internship.

Length of Internship: June-August/September 2018  (minimum of 20 hours a week)

About the Connector:

The Health Connector is an independent state authority that has been designated as the official Massachusetts health benefits Exchange under the federal Affordable Care Act. In addition to overseeing the implementation of both state and federal health reform, the Connector is committed to enhancing the experience, services and health insurance products for individuals and small businesses shopping through the Exchange. The Connector is also responsible for overseeing policy and regulations geared toward furthering the goals of health reform. More information about the Connector and its programs is available at www.MAhealthconnector.org.

Interested: Send cover letter and resume to Connector-jobs@state.ma.us.

Please note: Due to the requirement of General Law’s chapter 268A, please complete the Applicant Disclosure Form and return with your application.

 

The Health Connector is an equal opportunity employer that values diversity as a vital characteristic of its work force.  We consider qualified applicants without regard to race, color, religion, gender, sexual identity, gender identity, national origin or disability.

Web Marketing Intern – Fall 2018

The Health Connector is seeking an intern to join the team for Summer 2018 to assist its digital marketing and communications activities. This individual will participate in ongoing operational activities as well as implementation for the upcoming open enrollment period with a particular focus on web content development and social media marketing.

Key responsibilities include:

  • Assist the Associate Director of Web Marketing in planning for the 2018/2019 non-group open enrollment period.
  • Assist with website and social media social content creation and campaign planning that includes developing a weekly editorial calendar for social media through developing a content strategy, story sharing, and influencer engagement that fits in to the larger marketing plan.
  • Monitor messages and post replies on Facebook, Twitter, Instagram, Google+, and our website to drive engagement with our consumers.
  • Reviewing social media and web statistics and metrics and report findings to the team.
  • Stay on top of social and web marketing trends in the health care space.
  • Uploading, transcribing, and annotating videos and photos.
  • Proofreading and editing website and social media content.
  • Other marketing activities and projects as needed.

Skills:

  • Experience writing, proofreading, and editing content for the web
  • Graphic design experience and knowledge of digital media software – Photoshop or other graphic design software, etc. is preferred
  • Knowledge of social media – Facebook, Twitter, LinkedIn, YouTube, Instagram, blogs, etc.
  • Familiarity with front-end web design, SEO, and content management (WordPress) is preferred
  • Ability to create and upload Twitter, Facebook, Google+, Instagram, and YouTube digital assets
  • Knowledge of video editing software such as Adobe Captivate, Premier Pro, iMovie, or Windows Live Movie Maker is a plus

Experience and Qualifications:

  • Strong writing skills (writing sample may be required)
  • Strong graphic design skills
  • Familiarity with open-source content management systems, such as WordPress or Drupal
  • Strong Microsoft Office Suite skills, including but not limited to Excel, Word, and PowerPoint
  • Interest in health care reform and health care operations
  • Ability to work in a cross-functional team setting
  • Ability to take initiative and work independently on projects
  • Ability to work in a team setting
  • Ability to work under pressure with tight timelines
  • Bilingual and able to read, write and speak Spanish proficiently preferred

Education: Undergraduate students and Graduate students concentration in business marketing, English, and/or graphic design are encouraged to apply.

Salary: This is a paid internship.

Length of Internship: June – August/September (minimum of 20 hours a week)

Interested: Send cover letter, resume, and optional writing, graphic and/or web design samples to terri.shine@state.ma.us

About the Health Connector

The Commonwealth Health Insurance Connector Authority (Health Connector) is an independent public authority serving as the Affordable Care Act (ACA)-compliant marketplace for the Commonwealth. The organization is charged with providing subsidized and unsubsidized health insurance to individuals and small employers.  The Health Connector also oversees policy development related to health care reform under both state and federal laws, as well as conducting public education and outreach about health care reform and coverage opportunities.  More information about the Connector and its programs is available at www.MAhealthconnector.org.