Careers

About the Massachusetts Health Connector

The Commonwealth Health Insurance Connector Authority (Health Connector) is an independent public authority serving as the Affordable Care Act (ACA)-compliant marketplace for the Commonwealth.  The organization is charged with providing subsidized and unsubsidized health insurance to individuals and small employers.  The Health Connector also oversees policy development related to health care reform under both state and federal laws, as well as conducting public education and outreach about health care reform and coverage opportunities.

The Health Connector is an equal opportunity employer that values diversity as a vital characteristic of its work force.  We consider qualified applicants without regard to race, color, religion, gender, sexual identity, gender identity, national origin, or disability.

Reporting Analyst

The Health Connector is seeking a Reporting Analyst to ensure accurate reporting deliverables are provided to the business. The Reporting Analyst is a member of the Finance department and will report to the Manager of Reporting, while working closely and collaboratively with a variety of teams in support of Health Connector programs.

The Reporting Analyst is responsible for interpretation and analysis of internal data sources, verification and validation of data across all data sources and developing accurate reports and providing deliverables in a timely manner.

Key Responsibilities Include:

  • Ensure all reporting deliverables are accurate and on time
  • Interpret data, analyze and validate results, and develop ad hoc and recurring reports to support strategic, operational and financial decision-making in a timely manner
  • Collaborate with subject matter experts, data architects and other stakeholders to understand report requirements
  • In consultation with IT, deploy best practices to ensure the accurate collection, analysis and distribution of reports
  • Identify opportunities to standardize, automate and provide self-service reports in response to and in anticipation of business needs

Basic Requirements:

  • BS in Mathematics, Economics, Computer Science, Information Management or Statistics
  • 3-5 years of progressive experience with data analysis, reporting and analytical packages (Microsoft SQL server, SSRS and Power BI) and advanced Excel skills (preferably in a healthcare setting)
  • Adept at report development and communication of findings
  • Strong customer focus with the demonstrated ability to build strong working relationships
  • Experience working with large amounts of complex relational data from different databases and data sources
  • Excellent technical writing skills to prepare outward facing publicly available analytical documents and reports and ability to accurately and concisely explain results to both technical/non-technical colleagues and stakeholders
  • Excellent presentation and data visualization skills
  • Excellent project and time management skills and ability to manage competing priorities

Work Setting:

  • This position requires the employee to work on-site in an open office setting
  • Employee may be requested to work an extended day and weekends to meet deadlines

Salary: Salary range is competitive; salary will be commensurate with experience.

Interested: Send cover letter and resume to Connector-jobs@state.ma.us.

Please note: Due to the requirement of 268A, please complete the disclosure form and return with your application.

About the Health Connector: The Commonwealth Health Insurance Connector Authority (Health Connector) is an independent public authority serving as the Affordable Care Act (ACA)-compliant marketplace for the Commonwealth. The organization is charged with providing subsidized and unsubsidized health insurance to individuals and small employers. The Health Connector also oversees policy development related to health care reform under both state and federal laws, as well as conducting public education and outreach about health care reform and coverage opportunities.

 

The Health Connector is an equal opportunity employer that values diversity as a vital characteristic of its work force.  We consider qualified applicants without regard to race, color, religion, gender, sexual identity, national origin or disability.

Business Validation Specialist – Enrollment and Premium Billing

Length of Assignment9 months (October 2019-June 2020)

Position Summary:

Reporting to the Manager of Operations, the Business Validation Specialist will perform premium billing and enrollment validation functions and participate in day-to-day team activities and meetings. It is expected that the Business Validation Specialist will develop subject matter expertise in Health Connector policies and procedures and a deep understanding of the scope of functions being implemented in order to perform job responsibilities and contribute to the success of the implementation in the most effective manner.

Key Responsibilities include:

  • Understand the Health Connector website functionality being tested through user guides and other written materials available, such as requirements documents
  • Conduct business validations, policy and procedure testing, operational readiness activities,
  • Create use cases, test cases, perform testing, log and describe defects, and report out on defects
  • Conduct business validation testing of eligibility, enrollment, and premium billing notices
  • Conduct business validation testing of the Member Portal
  • Attend ongoing operations and status meetings, participate in working sessions as needed
  • Work collaboratively with the Health Connector internal teams (business, policy, legal and IT) and vendors to coordinate business validation activities
  • Providing feedback and recommended changes to system and business functions based on experience from business validations

Experience and Qualifications:

  • A Bachelor’s degree is required
  • A minimum of one-year business validation, testing or operations experience required, preferably in a health insurance or healthcare environment
  • Knowledge of MS Office Suite, including Word, Excel, PowerPoint and Visio.
  • Knowledge of CRM application preferred
  • Commitment to understanding the policies and procedures of related programs and state agencies.
  • Excellent organizational skills
  • Ability to work independently and on a team

Salary: Salary range is competitive; salary will be commensurate with experience.

Work Site: This position requires the employee to work on-site in an open office setting.

Interested: Send cover letter and resume to Connector-jobs@state.ma.us.

Please note: Due to the requirement of 268A, please complete the disclosure form and return with your application.

About the Health Connector: The Commonwealth Health Insurance Connector Authority (Health Connector) is an independent public authority serving as the Affordable Care Act (ACA)-compliant marketplace for the Commonwealth. The organization is charged with providing subsidized and unsubsidized health insurance to individuals and small employers. The Health Connector also oversees policy development related to health care reform under both state and federal laws, as well as conducting public education and outreach about health care reform and coverage opportunities.

 

The Health Connector is an equal opportunity employer that values diversity as a vital characteristic of its work force.  We consider qualified applicants without regard to race, color, religion, gender, sexual identity, national origin or disability.

Enterprise Systems Manager

 

The Enterprise System Manager is a technically oriented project manager, responsible for overseeing the Health Connector’s strategic implementation project(s) and existing system. This role requires extensive experience in project delivery/management, designing business applications, monitoring, prioritizing, and guiding technical implementations. Candidates must possess hands on experience in project delivery, system design, requirement gathering, technical design, and overall project management. In addition, t0his role will be responsible for managing and implementing components of larger strategic implementation project(s), or smaller end-to-end IT projects.

Key Responsibilities:

Technical Leadership

  • Responsible for defining the architectural standards to which applications supporting the Health Connector will conform and enforcing those standards with vendor partners.
  • Lead initiatives towards the continuous improvement of culture, technology, and processes to ensure alignment between business strategies and technology roadmaps.
  • Provide governance toward ensuring the creation of project and application architecture deliverables that are consistent with architecture principles, standards, methodologies, and best practices.
  • Review and approve application architecture documents, which define and outline the design constraints, UML models, quality attributes and detailed design specifications, toward ensuring that architecture standards and best practices are followed and that the design aligns with business and strategic objectives.
  • Work with business clients and product owners to review business drivers, needs and strategies to anticipate future business/technology needs.
  • Provide expert knowledge of solution/application architecture and consult with business and other technology teams including vendor partners.
  • Review and provide feedback on 3rd party and integration solution architecture based on established enterprise application strategy.
  • Participate in architectural and technical design sessions, including representation from vendor partners to ensure technical standards are followed and enterprise goals are achieved.
  • Track and submit requests for fixing defects/issues/enhancements with multiple vendors.
  • Prepare and produce project status, Issue/Risk and RAG reports appropriate for senior level management with keen attention to detail.
  • Coordinate project meetings and working sessions with project stakeholders, as required.
  • Conduct project related status/performance analysis.
  • Track project progress against time and quality expectations
  • Prioritize and monitor status of IT tasks for reporting, system health checks, data ware house management and miscellaneous requests from business and policy teams.
  • Maintain and provide updates of the overall status of outstanding tasks/projects, risks, issues to supervisor and other stake holders.
  • Act as liaison with vendors/consultants, project stakeholders, business, policy and IT teams.
  • Maintain business and operational relationship between IT and other project stakeholders
  • Participate in requirements for Data extracts and reports as needed by various stakeholders (Operations/Policy/Reporting) and provide guidance to IT for smooth implementation.

Project Implementation and Coordination

  • Lead the implementation of key services and components of large strategic implementation project(s), or smaller end-to- end IT projects.
  • Manage a team of technical specialists in support of strategic implementation projects.
  • Advice and consult supervisor on technology costs, benefits, and implementation requirements.

Operational Technical Support

  • Lead as needed production support troubleshooting and “War Room” Activities.

Qualifications:

  • 5-7 years of Project Management, Systems Delivery Management and/or Program Management experience and associated IT leadership.
  • Bachelor’s degree in computer science, Business Administration, or related discipline. While an advanced degree is preferred, the value is placed on the extent of the relevant experience and accomplishment.
  • Knowledge of United Modeling Language (UML) and Object- Oriented Design (OOD).
  • Knowledge of physical and logical data schemas including data flow diagrams.
  • Comfortable working in multiple SDLC methodologies as needed.
  • Experience in data modeling techniques with knowledge of performance optimization strategies.
  • Demonstrated experience and knowledge of multi-tier and cross- platform architecture.
  • Excellent communication, presentation, influencing and reasoning skills to earn support of business leaders, colleagues and vendor representatives.
  • Desire to take the initiative, moving projects/ideas forward with clarity.
  • Leadership skills to lead cross-functional teams towards common solutions.
  • A solid working knowledge of the ACA specifically related to implementation of health insurance marketplaces.
  • Ability to coordinate and work with distributed teams.

Skills Required/Tools:

  • MS Project, intermediate to advanced level, MS Office Suite: Word, PowerPoint, Excel (with macros) at intermediate level.
  • Excellent written and oral communication skills.
  • Able to adapt quickly to changing environment; flexible.
  • PMP certified preferred, Agile Certified preferred.

Salary: Salary range is competitive; salary will be commensurate with experience.

Work Setting: This position requires the employee to work on-site in an open office setting.

Interested: Send cover letter and resume to Connector-jobs@state.ma.us.

Please note: Due to the requirement of 268A, please complete the disclosure form and return with your application.

About the Health Connector: The Commonwealth Health Insurance Connector Authority (Health Connector) is an independent public authority serving as the Affordable Care Act (ACA)-compliant marketplace for the Commonwealth. The organization is charged with providing subsidized and unsubsidized health insurance to individuals and small employers. The Health Connector also oversees policy development related to health care reform under both state and federal laws, as well as conducting public education and outreach about health care reform and coverage opportunities.

 

The Health Connector is an equal opportunity employer that values diversity as a vital characteristic of its work force.  We consider qualified applicants without regard to race, color, religion, gender, sexual identity, national origin or disability.

Eligibility Operations Analyst

Position Summary:

Reporting directly to the Director of Eligibility Operations, the Eligibility Operations Analyst will serve as a lead Subject Matter Expert (SME) responsible for conducting and signing off on business validation of release test results;  establishing a methodology to conduct regular reviews of eligibility scenarios and data sets and, as needed, working with third party vendors and  other SMEs to determine next best steps to resolve any findings.  This position requires the ability to work collaboratively and cross-functionally internally and across multiple agencies, IT partners, and vendors to drive business objectives and fulfill responsibilities.

Responsible for:

  • Understanding CCA eligibility policy, federal and state regulations and how these should be executed in operations to achieve intended results.
  • Creation, development, and oversight of a methodology to routinely review Eligibility results against expected outcomes.
  • Development and oversight of a dashboard of activities and metrics which measure desired performance against actual results.
  • Lead a cross functional team whose charge is to routinely review this dashboard; analyze any discrepancies against expected outcomes and propose business solutions needed to resolve and continually improve overall performance.
  • Ensure end-to end business processes are documented and updated on a regular basis to reflect current state.
  • Participate in Joint Application Design (JAD) sessions involving cross functional teams, key business stakeholders and development managers.
  • Participate in HIX release business testing and ensure any changes to the HIX program as a result of releases produce the expected eligibility outcomes.
  • Log and monitor changes in functionality needed based on program review and findings.
  • As needed, create additional business scenarios for the UAT team to expand and improve release testing.

Experience and Qualifications:

  • A Bachelor’s degree is required; MPA, MPP, MPH, MBA, or other professional degree preferred
  • Experience in health care, insurance, regulatory interpretation, and/or government operations preferred
  • Vendor Management experience strongly preferred
  • Proven analytical and problem-solving skills
  • Exceptional MS Excel and PowerPoint skills and experience analyzing large datasets using MS Excel
  • Strong organizational, oral and written communication skills
  • Comfort in a fast-paced environment with competing priorities
  • Demonstrated ability to work collaboratively and effectively in a cross-functional environment
  • Self-starter who can work independently

Salary: Salary range is competitive; salary will be commensurate with experience.

Work Setting: This position requires the employee to work on-site in an open office setting.

Interested: Send cover letter and resume to Connector-jobs@state.ma.us.

Please note: Due to the requirement of 268A, please complete the disclosure form and return with your application.

About the Health Connector: The Commonwealth Health Insurance Connector Authority (Health Connector) is an independent public authority serving as the Affordable Care Act (ACA)-compliant marketplace for the Commonwealth. The organization is charged with providing subsidized and unsubsidized health insurance to individuals and small employers. The Health Connector also oversees policy development related to health care reform under both state and federal laws, as well as conducting public education and outreach about health care reform and coverage opportunities.

 

The Health Connector is an equal opportunity employer that values diversity as a vital characteristic of its work force.  We consider qualified applicants without regard to race, color, religion, gender, sexual identity, national origin or disability.

IT Support Specialist

Winter and Spring 2020

The IT Support Specialist will be responsible for providing desktop, network, voice and application support to Connector staff, as well as testing any new software builds and/or new technology that the Connector is using. Areas covered include desktop, network and telephony support, back office operations, readiness for annual open enrollment and ongoing operational/IT processes.

Key Responsibilities:

  • Provide tier 1 desktop support for Connector staff including (but not limited to)
    • MS Office 365 (Outlook, Word, Excel, etc.)
    • Windows OS management
    • Archiving Email
    • Connectivity Issues
    • Hardware/software troubleshooting
    • Phone/switch Issues
  • Assist in the management of IT hardware and software assets
  • Assist in testing software builds
  • Assist in triaging Health Insurance Exchange application incidents, as needed
  • Serve as primary Security Administrator for Security Systems Access requests
  • Ensure that all Connector software is up to date (patches, anti-virus, etc.)

Qualifications:

  • College coursework and some experience in an IT support role.
  • Advanced MS Office skills with the ability to work on complex projects and meet deliverables with tight timeframes are required.
  • A strong work ethic and the ability to self-motivate and proactively learn about new technologies.
  • Excellent communication skills, both written and verbal, as well as outstanding interpersonal skills are essential for communicating to vendors.
  • The ability to work independently within a very fast-paced organization.
  • Web development, database management, experience with OSX or Linux preferred.
  • Networking knowledge preferred.

Salary: $21.00/hour

Work Setting: This position requires the employee to work on-site.

If interested: Send cover letter and résumé to Connector-jobs@state.ma.us 

Please note: Due to the requirement of 268A, please complete the disclosure form and return with your application.

About the Health Connector: The Commonwealth Health Insurance Connector Authority (Health Connector) is an independent public authority serving as the Affordable Care Act (ACA)-compliant marketplace for the Commonwealth.  The organization is charged with providing subsidized and unsubsidized health insurance to individuals and small employers.  The Health Connector also oversees policy development related to health care reform under both state and federal laws, as well as conducting public education and outreach about health care reform and coverage opportunities.  More information about the Connector and its programs is available at www.MAhealthconnector.org.

 

The Health Connector is an equal opportunity employer that values diversity as a vital characteristic of its work force.  We consider qualified applicants without regard to race, color, religion, gender, sexual identity, gender identity, national origin or disability.

Web Marketing Intern

The Health Connector is seeking an intern to join the team for Fall 2019 to assist its Communications activities. This individual will participate in ongoing operational activities as well as implementation for the upcoming open enrollment period with particular focus on web content development and social media marketing.

Key Responsibilities include:

  • Assist the Associate Director of Web Marketing in planning for the 2019/2020 non-group open enrollment.
  • Assist with website and social media social content creation and campaign planning that includes developing a weekly editorial calendar for social media through developing a content strategy, story sharing, and influencer engagement that fits in to the larger marketing plan.
  • Monitor messages and post replies on Facebook, Twitter, Google+, and our website to drive engagement with our consumers.
  • Reviewing social media and web stats and metrics and report findings to the team.
  • Stay on top of social and web marketing trends in the health care space.
  • Uploading, transcribing, and annotating videos and photos.
  • Proofreading and editing web and social media content.
  • Other marketing activities and projects as needed.

Skills:

  • Knowledge of social media – Facebook, Twitter, LinkedIn, YouTube, Instagram, blogs, etc.
  • Familiarity with front-end web design, SEO, and content management (WordPress) is preferred
  • Ability to create and upload Twitter, Facebook, Google+, Instagram, and YouTube digital assets
  • Knowledge of video editing software such as Adobe Captivate, Premier Pro, or Windows Live Movie Maker is a plus
  • Graphic design experience and knowledge of digital media software – Photoshop or other graphic design software, etc. is preferred
  • Experience writing, proofreading, and editing content for the web

Experience and Qualifications:

  • Strong MS Office Suite skills, including but not limited to Excel, Word, and PowerPoint
  • Familiarity with open source content management systems, such as WordPress or Drupal
  • Strong writing skills (writing sample may be required)
  • Interest in health care reform and health care operations
  • Ability to work in a cross-functional team setting
  • Ability to take initiative and work independently on projects
  • Ability to work in a team setting
  • Ability to work under pressure with tight timelines
  • Bilingual and able to read, write and speak Spanish proficiently preferred

Education: Undergraduate students and Graduate students concentration in Communications, Marketing (with a concentration / classes in Health) are encouraged to apply.

Salary: This is a paid internship.

Length of Internship: October-June (minimum of 20 hours a week)

Interested: Send cover letter, resume, and optional writing samples to terri.shine@state.ma.us

About the Health Connector

The Commonwealth Health Insurance Connector Authority (Health Connector) is an independent public authority serving as the Affordable Care Act (ACA)-compliant marketplace for the Commonwealth.  The organization is charged with providing subsidized and unsubsidized health insurance to individuals and small employers.  The Health Connector also oversees policy development related to health care reform under both state and federal laws, as well as conducting public education and outreach about health care reform and coverage opportunities.  More information about the Connector and its programs is available at www.MAhealthconnector.org.

The Health Connector is an equal opportunity employer that values diversity as a vital characteristic of its work force.  We consider qualified applicants without regard to race, color, religion, gender, sexual identity, gender identity, national origin or disability.