Careers

Careers 2017-06-16T14:13:19+00:00

About the Massachusetts Health Connector

The Commonwealth Health Insurance Connector Authority (Health Connector) is an independent public authority serving as the Affordable Care Act (ACA)-compliant marketplace for the Commonwealth.  The organization is charged with providing subsidized and unsubsidized health insurance to individuals and small employers.  The Health Connector also oversees policy development related to health care reform under both state and federal laws, as well as conducting public education and outreach about health care reform and coverage opportunities.

The Health Connector is an equal opportunity employer that values diversity as a vital characteristic of its work force.  We consider qualified applicants without regard to race, color, religion, gender, sexual identity, gender identity, national origin, or disability.

Employer Coverage Analyst and Outreach Manager

The Employer Coverage Analyst and Outreach Manager will serve as a policy and outreach lead for the Commonwealth Health Insurance Connector Authority (Health Connector) as it launches new health insurance coverage options for small businesses. The individual in this position will function as a subject matter expert and external stakeholder contact for small group coverage. The position will report to the Deputy Chief of Policy and Strategy and will be full-time.

Responsibilities include:

  • Build and support relationships with stakeholders, employers, and brokers throughout the Commonwealth related to the Health Connector’s policy responsibilities and coverage programs for Massachusetts employers
  • Serve as outreach manager, designing and conducting comprehensive community engagement efforts designed to build awareness among Massachusetts employer community and brokers who serve them of coverage options available at the Health Connector
  • Serve as lead subject matter expert on commercial small group insurance for the Health Connector, in support of its small group market platform (“Health Connector for Business”) and supporting state-based employer-related health policy efforts
  • Alongside others on the policy and legal teams, responsible for reviewing federal regulations and proposals and analyzing their implications for the Health Connector’s policies, particularly those related to the commercial merged market
  • Assist in the development of policy proposals and analysis for Health Connector leadership, Board of Directors, and others
  • Track state and national efforts to understand consumer and employer needs relevant to health insurance selection and access
  • Participate in a range of analytic and research efforts undertaken by the Connector’s policy team
  • Assist in translating policy information into implementation and operational strategies
  • Travel within the state of Massachusetts for possibly up to 25% of the work time

Requirements:

  • Graduate degree in a relevant field preferred (MPH, MPP, MPA, MBA, JD, etc.), or at least three years of experience in public administration, health policy, or public policy
  • Must have working knowledge of state and federal health reform laws and policies, as well as health care markets—preferably a strong understanding of both commercial and subsidized health insurance markets in MA
  • Must have experience working with small businesses and/or business-focused stakeholders, and/or with group health insurance coverage
  • Must be in full command of qualitative skills, able to digest complex information, including regulatory and statutory language, and effectively interpret and communicate key findings and implications for agency and Commonwealth
  • Must have strong oral and written communication skills, and be comfortable with public speaking and outreach

About the Health Connector:

The Commonwealth Health Insurance Connector Authority (Health Connector) is an independent public authority serving as the Affordable Care Act (ACA)-compliant marketplace for the Commonwealth.  The organization is charged with providing subsidized and unsubsidized health insurance to individuals and small employers.  The Health Connector also oversees policy development related to health care reform under both state and federal laws, as well as conducting public education and outreach about health care reform and coverage opportunities.

The Health Connector is an equal opportunity employer that values diversity as a vital characteristic of its work force.  We consider qualified applicants without regard to race, color, religion, gender, sexual identity, gender identity, national origin or disability.

If Interested: Send cover letter and résumé to Connector-jobs@state.ma.us.

Please note: Due to the requirement of 268A, please complete the Applicant Disclosure Form and return with your application.

Senior Advisor for State Innovation Waivers

PART-TIME TEMPORARY POSITION – June 2017–September 1, 2017

The Senior Advisor for State Innovation Waivers will support the Policy team of the Commonwealth Health Insurance Connector Authority (Health Connector) as it leads the Commonwealth’s consideration of state flexibility afforded by the Affordable Care Act (ACA) and other related federal laws. The individual in this position will report to the Deputy Chief of Policy and Strategy and will function as a subject matter expert in flexibility available under Section 1332 of the ACA, particularly with regard to federal tax and budget policy. This position will collaborate with internal staff and other state or federal agencies as needed to provide analysis on the Commonwealth’s Section 1332 waiver considerations.

This position is a part-time, temporary position with an end date of September 1, 2017.

Specific Responsibilities Include:

  • Analyze options for the Commonwealth under an ACA Section 1332 Waiver or other federal health reform policy options
  • Serve as a subject matter expert on state flexibility waivers and tax and budget-related provisions of the ACA, particularly with respect to federal “guardrails” governing such waivers
  • Develop recommendations to the Administration on state flexibility waivers
  • Assist in the development of application to the U.S. Department of Health and Human Services on agreed-upon areas of desired flexibility

Required Qualifications:

  • Policy analysis and implementation experience with the Affordable Care Act, ideally in a state or federal government setting
  • Substantive knowledge of national health reform and health insurance, including both public and private market coverage rules
  • Substantive knowledge of national budget and tax policy
  • Strong quantitative and qualitative skills applicable to health policy analysis and programmatic evaluation
  • Law Degree or Master’s Degree in relevant degree

Other desired skills include:

  • Ability to work independently and on a team
  • Commitment to developing expertise on a range of policy and programmatic topics that fall within the domain of Section 1332 waivers, and the policies and programmatic details that would be affected by flexibility being pursued
  • Excellent verbal and written communication skills

Salary: Salary range is competitive; salary will be commensurate with experience.

About the Health Connector:

The Commonwealth Health Insurance Connector Authority (Health Connector) is an independent public authority serving as the Affordable Care Act (ACA)-compliant marketplace for the Commonwealth.  The organization is charged with providing subsidized and unsubsidized health insurance to individuals and small employers.  The Health Connector also oversees policy development related to health care reform under both state and federal laws, as well as conducting public education and outreach about health care reform and coverage opportunities.

The Health Connector is an equal opportunity employer that values diversity as a vital characteristic of its work force.  We consider qualified applicants without regard to race, color, religion, gender, sexual identity, gender identity, national origin or disability.

If Interested: Send cover letter and résumé to Connector-jobs@state.ma.us.

Please note: Due to the requirement of 268A, please complete the Applicant Disclosure Form and return with your application.

Manager, Quality and Training

The Manager, Quality and Training is responsible for creating, implementing and maintaining comprehensive quality and training programs for the Health Connector. The Manager, Quality and Training will work collaboratively with internal staff and external vendors and stakeholders to develop a quality and training program that will educate consumers and lead to improved service for Health Connector members.

Responsibilities include:

Work with internal staff, vendors and members of other agencies to implement an umbrella management function that brands, centralizes, and standardizes training, job support, and quality management across all outreach and service channels; provide the direction needed for long-term scalability and consistency.

  • Provide expertise and support related to instructional/informational design and development, appropriate content treatment and media, and effective delivery strategies.
  • Lead the streamlining of current reference material and documentation; identify the need for new job aids, etc.
  • Set and maintain standards for training templates, communications, review cycle and methodology. Coordinate review process and ensure approval of learning and support materials.
  • Oversee design, implementation and maintenance of training program for system releases, program changes as well as small and large scale projects and initiatives. Work with call center, outreach and communications staff to develop streamlined, consistent training materials across all channels.
  • Ensure consistency and ongoing maintenance for training documentation, knowledge management, user guides and policies and procedures.
  • Play a hands-on and visible role with vendor(s) call centers related to training and quality; collaborate with internal staff and vendor(s) to assure standardization, communication, calibration, and consistency.
  • Provide oversight to vendor(s) and lead the administration and enhancement of the Quality Monitoring Program to meet the needs of the Health Connector and its customers. Enhance the current Quality Monitoring program by evaluating methodology, forms, calibration and training process. Oversee cross-functional calibration and call monitoring with vendor(s) and internal staff.
  • Perform project and/or program management duties related to quality and training functions – facilitating meetings, assigning resources, setting timelines and tracking project tasks and schedules.
  • Prepare and present executive level presentations as assigned.

Requirements:

  • Must have at least two years of experience in a Training & Quality or Healthcare management role and an additional two years as a training facilitator, designer or other training support function within a Call Center environment; program management experience is required.  Healthcare industry experience required.
  • Formal education and/or certification in instructional/informational design is highly preferred; must be able to articulate and apply an instructional/informational design methodology.
  • Experience managing a vendor relationship is strongly preferred.
  • Bachelor’s degree required.  Master’s degree preferred.
  • Must demonstrate clear understanding and appreciation of call center concepts and practices including use of systems, call routing, contact channels, quality initiatives, coaching and mentoring and learning styles.
  • Must have superior writing skills related to informational and instructional material.
  • Proficiency in Windows Office Suite (specifically PowerPoint, Word and Excel).

Basic requirements:

At least two years of customer service experience required, preferably in a health insurance environment. The ideal candidate will have a working knowledge of state & national healthcare reform and health insurance. BA or BS required. Other desired skills include:

  • Ability to work independently and on a team.
  • Commitment to understanding the policies and procedures of related programs and state agencies.
  • Excellent verbal and written communication skills.
  • Ability to represent the Connector in a professional manner to external parties.
  • Commitment to the goals of the Connector and Health Care Reform; ability to support a wide range of constituents in a constructive and informed manner.

Additional requirements:  Master’s Degree and familiarity with the healthcare industry, public or private, is preferred.

Salary: Salary range is competitive; salary will be commensurate with experience.

About the Health Connector:

The Commonwealth Health Insurance Connector Authority (Health Connector) is an independent public authority serving as the Affordable Care Act (ACA)-compliant marketplace for the Commonwealth.  The organization is charged with providing subsidized and unsubsidized health insurance to individuals and small employers.  The Health Connector also oversees policy development related to health care reform under both state and federal laws, as well as conducting public education and outreach about health care reform and coverage opportunities.

The Health Connector is an equal opportunity employer that values diversity as a vital characteristic of its work force.  We consider qualified applicants without regard to race, color, religion, gender, sexual identity, gender identity, national origin or disability.

If Interested: Send cover letter and résumé to Connector-jobs@state.ma.us.

Please note: Due to the requirement of 268A, please complete the Applicant Disclosure Form and return with your application.

  • No internship openings at this time. Please check back later for Fall 2017 openings.