Careers

Careers 2017-10-18T17:35:59+00:00

About the Massachusetts Health Connector

The Commonwealth Health Insurance Connector Authority (Health Connector) is an independent public authority serving as the Affordable Care Act (ACA)-compliant marketplace for the Commonwealth.  The organization is charged with providing subsidized and unsubsidized health insurance to individuals and small employers.  The Health Connector also oversees policy development related to health care reform under both state and federal laws, as well as conducting public education and outreach about health care reform and coverage opportunities.

The Health Connector is an equal opportunity employer that values diversity as a vital characteristic of its work force.  We consider qualified applicants without regard to race, color, religion, gender, sexual identity, gender identity, national origin, or disability.

Financial Integrity Program Analyst

The Financial Integrity Program Analyst will serve as the liaison between the Health Connector Operations, Finance, Policy, and IT teams and our third party vendors to ensure consistent and accurate financial results are produced for all internal constituencies, our members and carriers. This work will also provide results as required by regulatory agencies. The areas of focus include enrollment, billing, premium collection and bank reconciliation processes.

Key Responsibilities:

  • Serve as the Subject Matter Expert overseeing the implementation and application of finance best practices and accounting principles to operational processes and system outputs.
  • Responsible for the development and oversight of a dashboard of activities and metrics which measure desired performance against actual results.  This work includes understanding and validating the inputs and outputs of the various underlining quality, validation, and control reports.
  • Depending on the results of the dashboard, serve as the Principal Owner responsible for working with CCA staff and the Third party vendor(s) to present appropriate changes or solutions which achieve CCA’s strategic, operational and financial goals.  Responsible for leading cross functional teams in the execution of these agreed upon solutions; this includes the sign off of design documents and testing results.
  • As overall Program Analyst, is responsible to ensure that CCA and third party vendor(s) meet deliverables of all financial integrity solutions and process improvements on time and on budget. Ensure CCA and vendor process documents have owners and are updated in a timely manner as changes are instituted.
  • Conduct research and benchmarking on best practices for Financial Integrity, Premium Billing and Bank reconciliation. Serve as SME in this area as needed.

Qualifications:

  • BA or BS in Finance, Accounting or related field (healthcare knowledge preferred)
  • Demonstrated experience in working with leading financial, or accounting systems preferred
  • Quantitative and Qualitative Analytical experience at a senior level; advanced Excel skills required (work samples may be required); SQL and Microsoft access knowledge a plus
  • 5 years of industry experience preferably in financial services
  • Ability to produce high quality work in a fast paced environment, accurately and on time
  • Proven experience and success in the leading of cross functional teams; experience in working with third party vendors a plus
  • Excellent oral and written communication skills

Salary: Salary range is competitive; salary will be commensurate with experience.

About the Health Connector:

The Commonwealth Health Insurance Connector Authority (Health Connector) is an independent public authority serving as the Affordable Care Act (ACA)-compliant marketplace for the Commonwealth.  The organization is charged with providing subsidized and unsubsidized health insurance to individuals and small employers.  The Health Connector also oversees policy development related to health care reform under both state and federal laws, as well as conducting public education and outreach about health care reform and coverage opportunities.

The Health Connector is an equal opportunity employer that values diversity as a vital characteristic of its work force.  We consider qualified applicants without regard to race, color, religion, gender, sexual identity, gender identity, national origin or disability.

If interested: Send cover letter and résumé to Connector-jobs@state.ma.us.

Please note: Due to the requirement of 268A, please complete the Applicant Disclosure Form and return with your application.

Infrastructure Manager

The Infrastructure Manager is a hands-on technology leader responsible for overseeing the Health Connector’s internal technology infrastructure, and the strategic implementation of outsourced systems. This role requires extensive experience in managing and supporting networks and system environments.  Candidates must possess hands-on experience in deploying, maintaining, and supporting production computing environments with multiple technologies.

In addition, this role will also be responsible for participating in the implementation of sub-components of large strategic implementation project(s) or smaller end-to-end IT projects.

Key Responsibilities:                                        

  • Manage enterprise network and systems infrastructure, including defining and implementing appropriate opportunities for efficiency and optimization.
  • Lead initiatives toward the continuous improvement of culture, technology, and processes to ensure alignment between business strategies and technology roadmaps.
  • Provide governance toward ensuring the creation of project and application architecture deliverables that are consistent with architecture principles, standards, methodologies, and best practices.
  • Define application technology strategy and maintain enterprise reference architecture, ensuring alignment with technology industry standards and business needs.
  • Review and approve system/application security and infrastructure documents and detailed design specifications, ensuring that standards and best practices are followed and that designs and implementations align with business and strategic objectives.
  • Responsible for defining technical evaluation criteria for product and technology selection, lead application technology procurement, and determine technical approaches to ensure all architectural solutions result in a coherent systems design.
  • Work with business clients and product owners to review business drivers, needs, and strategies to anticipate future business / technology needs.
  • Provide expert knowledge of system environments/architecture, and consult with business and other technology teams, including vendor partners.
  • Review and approve 3rd party and integration solution plans based on established enterprise application strategy.
  • Communicate implications of network or infrastructure decisions, issues and plans to business and IT Leadership.
  • Manage team of technical specialists in support of internal and strategic infrastructure projects.
  • Advise and consult leadership on technology costs, benefits, and implementation requirements.

Qualifications:

  • Proven track record of 7-10 years in networking and infrastructure management.
  • A Bachelor’s degree in Computer Science or related discipline. While an advanced degree is preferred, value is placed on the extent of relevant experience and demonstrable accomplishments.
  • Knowledge of various technology stacks (LAMP, Microsoft) with a solid understanding of protocols and appropriate implementations.
  • Experience of virtualization technologies (VMWare).
  • Knowledge of physical and logical data schemas including data flow diagrams.
  • Expertise in design/implementation of enterprise systems, distributed and intranet/internet architectures.
  • Experience and knowledge of multi-tier and cross-platform architectures.
  • Excellent communication, presentation, influencing, and reasoning skills to earn support of business leaders, colleagues, and vendor representatives.
  • Desire to take the initiative, moving projects/ideas forward with clarity.
  • Leadership skills to lead cross-functional teams towards common solutions.

Salary: Salary range is competitive; salary will be commensurate with experience.

 

About the Health Connector:

The Commonwealth Health Insurance Connector Authority (Health Connector) is an independent public authority serving as the Affordable Care Act (ACA)-compliant marketplace for the Commonwealth.  The organization is charged with providing subsidized and unsubsidized health insurance to individuals and small employers.  The Health Connector also oversees policy development related to health care reform under both state and federal laws, as well as conducting public education and outreach about health care reform and coverage opportunities.

The Health Connector is an equal opportunity employer that values diversity as a vital characteristic of its work force.  We consider qualified applicants without regard to race, color, religion, gender, sexual identity, gender identity, national origin or disability.

If interested: Send cover letter and résumé to Connector-jobs@state.ma.us.

Please note: Due to the requirement of 268A, please complete the Applicant Disclosure Form and return with your application.

Manager of Contact Center Performance

The Manager of Contact Center Performance will be responsible for oversight of the Health Connector day-to-day activities performed by the vendor responsible for contact center delivery. This position does not entail direct management of call center staff but the monitoring of key contact center performance metrics and call forecasting. Metrics are used to inform training needs and ensure agents are providing best possible service to Health Connector members. This position requires close and collaborative work with the vendor responsible for contact center delivery in order to design, implement and monitor operational improvements to decrease calls, improve first call resolution, and improve call quality. This is a key role in the delivery of exceptional service to Health Connector members.

Responsibilities include:

  • Oversee day-to-day operations for the Health Connector contact center(s) including monitoring and evaluation of performance metrics, evaluating staffing levels and overseeing development and usage of contact center forecast models; create and oversee modification of plans as needed
  • Own development and maintenance of contact center forecast(s) and associated staffing/training plans in order to ensure vendor(s) meets contractual requirements and best practice performance standards
  • Responsible for monitoring contact center service level agreements and assessing incentives or penalties per contractual agreements with vendor
  • Monitor Customer Satisfaction results, oversee vendor’s action plan to address negative responses and identify alternative methods to collect and respond to member feedback
  • Play a hands-on and visible role with vendor(s) call centers related to training and quality; collaborate with internal staff and vendor(s) to assure standardization, communication, calibration, and consistency
  • Lead or participate in cross functional and cross organizational groups which are designing and implementing optimization and efficiency programs including but not limited to new technologies, quality improvement or workflow changes
  • Participate in planned publicity, marketing and customer communications strategy development with goal of improving member education and experience; review materials
  • Identify changes to UI/UX, policy and procedures or other business areas which will improve the member interactions with the contact center and drive down calls
  • Provide oversight to vendor(s) and lead the administration and enhancement of the Quality Monitoring Program to meet the needs of the Health Connector and its customers
  • Enhance the current Quality Monitoring program by evaluating methodology, forms, calibration and training process
  • Oversee cross-functional calibration and call monitoring with vendor(s) and internal staff
  • Direct supervision of the Training and Quality Coordinator
  • Ensure consistency and ongoing maintenance for training documentation, knowledge management, user guides and policies and procedures
  • Prepare and present executive level presentations, as assigned

Qualifications:

  • Candidates must have 3-5 years of successful contact center management experience; outsourced vendor management is strongly preferred.
  • The ideal candidate will have a working knowledge of state and national healthcare reform and health insurance.
  • BA or BS required.
  • Master’s Degree and familiarity with the healthcare industry, public or private, is preferred.

Other desired skills include:

  • Strong multi-channel contact center management experience, including but not limited to, experience developing call forecasts, managing multiple customer channels (web chat, email, walk-in etc.), analyzing performance trends and demonstrated ability to implement customer service improvement plans
  • Excellent analytical skills with ability to translate data into information for Senior Leadership
  • Excellent communication skills, both written and verbal, as well as outstanding interpersonal skills and the ability to work with multiple parties and vendors to implement projects
  • Ability to work independently and on a team
  • Commitment to the goals of the Connector and Health Care Reform; ability to support a wide range of constituents in a constructive and informed manner

Salary: Salary range is competitive; salary will be commensurate with experience.

If interested: Send cover letter and résumé to Connector-jobs@state.ma.us.

Please note: Due to the requirement of 268A, please complete the Applicant Disclosure Form and return with your application.

About the Health Connector:

The Commonwealth Health Insurance Connector Authority (Health Connector) is an independent public authority serving as the Affordable Care Act (ACA)-compliant marketplace for the Commonwealth.  The organization is charged with providing subsidized and unsubsidized health insurance to individuals and small employers.  The Health Connector also oversees policy development related to health care reform under both state and federal laws, as well as conducting public education and outreach about health care reform and coverage opportunities.

The Health Connector is an equal opportunity employer that values diversity as a vital characteristic of its work force.  We consider qualified applicants without regard to race, color, religion, gender, sexual identity, gender identity, national origin or disability.

 

Government Affairs Manager

The Government Affairs Manager is responsible for managing the Health Connector’s interaction with the Massachusetts Legislature and the Massachusetts Congressional Delegation, and supporting interactions with other government entities.  The Government Affairs Manager will work closely with senior leadership and will report to the Deputy Chief for Policy and Strategy.

Key Responsibilities:

  • Provide timely and accurate responses about the Health Connector and state and federal health reform in response to inquiries from the Massachusetts General Court, the Massachusetts Congressional Delegation, state agencies, municipalities, and other government stakeholders
  • Develop working relationships with legislative and executive offices, including proactive collaboration with officials and their aides on Health Connector strategic initiatives
  • Manage constituent services, overseeing timely and accurate response to legislative and executive offices and their constituents on escalated cases requiring action by the Health Connector or its carrier or vendor partners
  • Draft talking points and testimony for hearings before the Massachusetts Legislature or other governmental bodies as needed
  • Provide periodic briefings to legislative offices on topics related to the Health Connector and their constituents
  • Provide periodic legislative briefings to Health Connector senior staff
  • Monitor and report on legislative, budgetary or agency program initiatives of interest to the Health Connector
  • Potential to manage other staff as applicable

Qualifications:

  • Prior legislative experience, preferably with the Massachusetts General Court and/or Congress
  • Graduate degree in relevant field (e.g., MPH, JD, MBA, MPA) or at least 3 to 5 years of equivalent work experience
  • Outstanding oral and written communication skills, including the ability to prepare and present information to diverse constituencies in a clear and concise fashion
  • Outstanding interpersonal skills, including the ability to initiate, establish and maintain effective relationships with legislative offices, executive agencies, and municipalities
  • Strong knowledge of the legislative and budget process
  • Working knowledge of the state and federal health insurance landscape
  • Ability to proactively develop strategic initiatives to involve government officials in matters of the Health Connector

Salary: Salary range is competitive; salary will be commensurate with experience.

If interested: Send cover letter and résumé to Connector-jobs@state.ma.us.

Please note: Due to the requirement of 268A, please complete the Applicant Disclosure Form and return with your application.

About the Health Connector:

The Commonwealth Health Insurance Connector Authority (Health Connector) is an independent public authority serving as the Affordable Care Act (ACA)-compliant marketplace for the Commonwealth.  The organization is charged with providing subsidized and unsubsidized health insurance to individuals and small employers.  The Health Connector also oversees policy development related to health care reform under both state and federal laws, as well as conducting public education and outreach about health care reform and coverage opportunities.

The Health Connector is an equal opportunity employer that values diversity as a vital characteristic of its work force.  We consider qualified applicants without regard to race, color, religion, gender, sexual identity, gender identity, national origin or disability.

 

Web Marketing Intern – Fall 2017

The Health Connector is seeking an intern to join the team for Fall 2017 to assist its Communications activities. This individual will participate in ongoing operational activities as well as implementation for the upcoming open enrollment period with a particular focus on web content development and social media marketing.

Key responsibilities include:

  • Assist the Associate Director of Web Marketing in planning for the 2017/2018 non-group open enrollment.
  • Assist with website and social media social content creation and campaign planning that includes developing a weekly editorial calendar for social media through developing a content strategy, story sharing, and influencer engagement that fits in to the larger marketing plan.
  • Monitor messages and post replies on Facebook, Twitter, Google+, and our website to drive engagement with our consumers.
  • Reviewing social media and web statistics and metrics and report findings to the team.
  • Stay on top of social and web marketing trends in the health care space.
  • Uploading, transcribing, and annotating videos and photos.
  • Proofreading and editing web and social media content.
  • Other marketing activities and projects as needed.

Skills:

  • Knowledge of social media – Facebook, Twitter, LinkedIn, YouTube, Instagram, blogs, etc.
  • Familiarity with front-end web design, SEO, and content management (WordPress) is preferred
  • Ability to create and upload Twitter, Facebook, Google+, Instagram, and YouTube digital assets
  • Knowledge of video editing software such as Adobe Captivate, Premier Pro, iMovie, or Windows Live Movie Maker is a plus
  • Graphic design experience and knowledge of digital media software – Photoshop or other graphic design software, etc. is preferred
  • Experience writing, proofreading, and editing content for the web

Experience and Qualifications:

  • Strong MS Office Suite skills, including but not limited to Excel, Word, and PowerPoint
  • Familiarity with open-source content management systems, such as WordPress or Drupal
  • Strong writing skills (writing sample may be required)
  • Interest in health care reform and health care operations
  • Ability to work in a cross-functional team setting
  • Ability to take initiative and work independently on projects
  • Ability to work in a team setting
  • Ability to work under pressure with tight timelines
  • Bilingual and able to read, write and speak Spanish proficiently preferred

Education: Undergraduate students and Graduate students concentration in Communications, Marketing (with a concentration / classes in Health) are encouraged to apply.

Salary: This is a paid internship.

Length of Internship: September – December (minimum of 16 hours a week)

Interested: Send cover letter and resume to Connector-jobs@state.ma.us.

About the Connector:

The Health Connector is an independent state authority that has been designated as the official Massachusetts health benefits Exchange under the federal Affordable Care Act. In addition to overseeing the implementation of both state and federal health reform, the Connector is committed to enhancing the experience, services and health insurance products for individuals and small businesses shopping through the Exchange. The Connector is also responsible for overseeing policy and regulations geared toward furthering the goals of health reform. More information about the Connector and its programs is available at www.MAhealthconnector.org.

The Health Connector is an equal opportunity employer that values diversity as a vital characteristic of its workforce.  We consider qualified applicants without regard to race, color, religion, gender, sexual identity, gender identity, national origin or disability.