Careers

Careers 2017-12-15T19:01:43+00:00

About the Massachusetts Health Connector

The Commonwealth Health Insurance Connector Authority (Health Connector) is an independent public authority serving as the Affordable Care Act (ACA)-compliant marketplace for the Commonwealth.  The organization is charged with providing subsidized and unsubsidized health insurance to individuals and small employers.  The Health Connector also oversees policy development related to health care reform under both state and federal laws, as well as conducting public education and outreach about health care reform and coverage opportunities.

The Health Connector is an equal opportunity employer that values diversity as a vital characteristic of its work force.  We consider qualified applicants without regard to race, color, religion, gender, sexual identity, gender identity, national origin, or disability.

 

Senior Financial/Actuarial Analyst

The Senior Financial Analyst will assist with all aspects of financial analysis for Connector programs including financial modeling, analysis of enrollment and financial data, leading financial management processes and reporting, and coordination of analytic efforts across the organization.

Key Responsibilities:

  • Working primarily with the Chief Actuary and in close coordination with the Finance team, assist with the management of all aspects of financial analyses for Connector programs. Key activities include:
  • Development and maintenance of multiple financial models for forecasting and analytical reporting
  • Analysis of enrollment and financial data to track spending against budget
  • Identification of opportunities to improve Connector programs cost structures and the development and communication of analyses and documentation to help advance strategic initiatives
  • Assist with CSR reconciliation
  • Claims analyses for various projects
  • As a core member of the Finance and Accounting department and working with other Connector staff, develop strategies to promote continual innovation of the Exchange model, produce business cases, perform financial analyses and lead key elements of internal and external communications
  • Assists the team with ACA activities, specifically financial management processes, including financial analyses, state and federal reporting and other tasks as required
  • Act as a primary point of contact representing Finance for other constituents (e.g., other state agencies, federal partners, health plans, advocates, etc.),manage day-to-day interactions, respond to requests and participate in or lead meetings and other communications
  • Assume analytical leadership and coordinate analytical efforts across multiple teams within the Connector. Over time, help to improve data/analytical infrastructure and enhance overall analytical capabilities of the organization
  • Assists the Finance and Accounting team in preparation of materials for state and federal audits
  • Performs other duties as needed and assigned

Minimum Qualifications:

  • Master’s degree, plus at least five years of experience in an analytical capacity with a focus on health care preferred
  • Ability to perform complex data modeling and analysis
  • Advanced skills in Excel, Access, Word and PowerPoint and programming skills in SQL required
  • Knowledge of the health care industry, including health care reimbursement models, health care cost structure and health care organizational functions required
  • Experience working with health care data (claims, actuarial analyses) preferred
  • Exceptional written and verbal communication skills
  • Ability to multi-task, assess priorities, operate in a flexible manner and demonstrate high productivity in a fast-paced and dynamic environment in order to meet the needs of the Connector
  • Excellent leadership skills and commitment to teamwork
  • Comfortable presenting financial and programmatic information in a public setting
  • Familiarity with general accounting principles and Financial Statements is preferred
  • Familiarity, knowledge of and experience working in settings focused on technology integration programs is a plus

Salary: Salary range is competitive; salary will be commensurate with experience.

About the Health Connector:

The Commonwealth Health Insurance Connector Authority (Health Connector) is an independent public authority serving as the Affordable Care Act (ACA)-compliant marketplace for the Commonwealth.  The organization is charged with providing subsidized and unsubsidized health insurance to individuals and small employers.  The Health Connector also oversees policy development related to health care reform under both state and federal laws, as well as conducting public education and outreach about health care reform and coverage opportunities.

The Health Connector is an equal opportunity employer that values diversity as a vital characteristic of its work force.  We consider qualified applicants without regard to race, color, religion, gender, sexual identity, gender identity, national origin or disability.

If interested: Send cover letter and résumé to Connector-jobs@state.ma.us.

Please note: Due to the requirement of 268A, please complete the Applicant Disclosure Form and return with your application.

Entry Level – Testing Analyst

The Testing Analyst will act as a liaison between the Health Connector operations, policy and technology partners to help test and implement technology solutions that meet business needs. This entry-level position includes developing and executing test cases and participating in Joint Application Design (JAD) sessions. Areas covered include product development, back office operations, readiness for annual open enrollment and ongoing operational/IT processes.

Key Responsibilities:

  • Develop and execute test cases, document results and coordinate user acceptance test activities with subject matter experts.
  • Actively manage application defects from inception through resolution, working with business SMEs, application designers, developers and testers to effectively prioritize and drive to resolution.
  • Develop and maintain functional and non-functional requirements and Software Development Lifecycle (SDLC) documentation including Use Cases, project plans, test cases, and business process models.
  • Manual execution of User Acceptance Testing (UAT) cases, capturing and reporting results to Health Connector and external vendor project managers.
  • Participate in defect meetings by providing information required to triage and resolve issues encountered during testing.
  • Participate in project meetings such as Joint Application Design (JAD) sessions, defect triage and test case and/or requirements documentation reviews involving cross-functional teams, key business stakeholders and development managers.
  • Collaborate with internal Health Connector and external vendor project managers and initiative leads
  • Work with small teams of senior business analysts, implementation managers, external vendors and consultants to support HIX/IES implementation activities.
  • Participate in larger teams as a team member, and/or work independently.

Qualifications:

  • Bachelor’s Degree in a related field
  • 1-3 years of project experience, including user acceptance testing, business or technical analysis
  • Experience using HP ALM & JIRA tools (preferred)
  • Automation development and execution experience is a plus
  • Understanding of project lifecycle and SDLC
  • Knowledge and interest in technology, public sector and health insurance markets; specifically, PPACA and state based health insurance marketplace technology and operations
  • Ability to play a support role within a team and to work independently
  • Outstanding communication, interpersonal and relationship building skills
  • Comfort and ability to thrive in an ambiguous, shifting, and fast paced work environment
  • Exceptional analytical skills, ability to learn quickly

Salary: Salary range is competitive; salary will be commensurate with experience.

About the Health Connector:

The Commonwealth Health Insurance Connector Authority (Health Connector) is an independent public authority serving as the Affordable Care Act (ACA)-compliant marketplace for the Commonwealth.  The organization is charged with providing subsidized and unsubsidized health insurance to individuals and small employers.  The Health Connector also oversees policy development related to health care reform under both state and federal laws, as well as conducting public education and outreach about health care reform and coverage opportunities.

The Health Connector is an equal opportunity employer that values diversity as a vital characteristic of its work force.  We consider qualified applicants without regard to race, color, religion, gender, sexual identity, gender identity, national origin or disability.

If interested: Send cover letter and résumé to Connector-jobs@state.ma.us.

Please note: Due to the requirement of 268A, please complete the Applicant Disclosure Form and return with your application.

Distribution Channel and Account Manager

The Commonwealth Health Insurance Connector Authority (the Health Connector) was created in 2006 to implement Massachusetts’ landmark health reform law that has served as the model for national health reform. The Health Connector is an independent state authority that has been designated as the official Massachusetts health benefits Exchange (or Marketplace) under the federal Affordable Care Act (ACA). In addition to overseeing the implementation of both state and federal health reform, the Health Connector is committed to enhancing the experience, services and health insurance products for individuals and small businesses shopping through the Exchange. The Health Connector is also responsible for overseeing policy and regulations geared toward furthering the goals of health reform combined with implementing ACA regulations. For more information about the Health Connector go to: www.MAhealthconnector.org

Position Summary:

The Distribution Channel and Account Manager provides day-to-day operational and account management support to brokers and small employer groups regarding the Health Connector for Business platform and associated products.  The Distribution Channel and Account Manager is also responsible for tracking and pursuing new business opportunities through all distribution channels, and supporting the development and execution of a sales strategy. The position reports to the Director of Health Plans and Operations. Responsibilities will include, but will not be limited to:

Key Responsibilities include:

  • Act as the primary service and sales liaison for direct small employer groups, brokers, and other distribution channels. Provide accurate and timely responses, assistance and guidance on all Health Connector product, plan and policy-related needs
  • Provide telephonic and in-person education and outreach to brokers and direct employer groups regarding the Health Connector for Business online system and all associated products, including demonstrations of the platform
  • Track and follow-up with potential sales leads generated from collective outreach efforts; including oversight and analysis of broker and client databases
  • Oversee research and resolution of broker issues, including: gathering required information, coordinating vendor resources, ensuring the timely and accurate analysis of issues, identifying steps for issue resolution, and completing the appropriate communications
  • Under the guidance of the Director of Health Plans and Operations, manage and identify the most productive sales distribution channels
  • Attend industry and outreach events on an as needed basis; will require some travel with Massachusetts
  • May supervise outreach activities
  • Maintain positive and productive working relationships between the Health Connector, vendors, brokers, employers, and other distribution channel partners
  • Monitor broker satisfaction regarding service levels, products, and overall responsiveness of Health Connector
  • Create appropriate metrics to monitor success of sales, both new business and retention
  • Support and work collaboratively with Health Connector’s Broker Advisory Council in soliciting ideas on market trends and incentive programs
  • Serve as a subject matter expert on enhancing system functionality as it relates to broker and employers groups

Experience and Qualifications:

  • Bachelor’s Degree is required
  • Strong MS Office Suite skills (including Excel and PowerPoint) are required
  • Stellar analytical and research skills
  • In-depth understanding of and experience working with brokers, prospects and clients in the small group segment
  • Experience with Massachusetts health and dental carriers and knowledge of those carriers health insurance products
  • Strong account management background
  • Experience in the design and execution of a new business development plan
  • Demonstrated success in working in a complex, fast-moving, and cross-functional environment
  • Ability to assume responsibility and maintain confidentiality consistent with the values and integrity of the Connector
  • Must have excellent communication skills, both written and verbal, as well as outstanding interpersonal skills and the ability to work with multiple parties and vendors to implement projects

Preferred requirements:

  • Master’s Degree in business, public health or policy strongly preferred
  • 3 or more years of sales representative, account management in a health care, health insurance, or managed care organization

Salary: Salary range is competitive; salary will be commensurate with experience.

About the Health Connector:

The Commonwealth Health Insurance Connector Authority (Health Connector) is an independent public authority serving as the Affordable Care Act (ACA)-compliant marketplace for the Commonwealth.  The organization is charged with providing subsidized and unsubsidized health insurance to individuals and small employers.  The Health Connector also oversees policy development related to health care reform under both state and federal laws, as well as conducting public education and outreach about health care reform and coverage opportunities.

The Health Connector is an equal opportunity employer that values diversity as a vital characteristic of its work force.  We consider qualified applicants without regard to race, color, religion, gender, sexual identity, gender identity, national origin or disability.

If interested: Send cover letter and résumé to Connector-jobs@state.ma.us.

Please note: Due to the requirement of 268A, please complete the Applicant Disclosure Form and return with your application.

Vendor Management and Outsourcing Strategy Intern

The Health Connector’s Vendor Management and Strategy Organization is seeking an intern to join the team for the Winter/Spring of 2018. This individual will participate in ongoing vendor contract management and outsourcing strategy with particular focus on research and benchmarking activities related to future outsourcer procurement efforts.  The individual will also prepare summary memos and scorecards and present findings to staff comparing vendor capabilities.

Key Responsibilities include:

  • Assist in the creation of outsourcer requirements documentation
  • Conduct research activities to determine field of potential outsourcers
  • Create and support comprehensive scorecard evaluation of potential outsourcers
  • Assist in the creation of comprehensive Request for Information (RFI) documents

Additional Responsibilities include:

  • Assist the Manager of Vendor Relations and Strategy in the management of existing contract compliance
  • Assist in the processing/tracking of Vendor invoices
  • Assist with other business and operations projects, as needed

Experience and Qualifications:

  • Strong MS Office Suite skills, including but not limited to Excel and PowerPoint
  • Strong research and writing skills
  • Ability to work under pressure with tight timelines
  • Ability to work in a team setting
  • Ability to take initiative and work independently on projects

Education: Undergraduate or Graduate Student in Business or Operations Management

Salary: This is a paid internship.

Length of Internship: September-December (minimum of 20 hours a week)

The Health Connector is an independent state authority that has been designated as the official Massachusetts health benefits Exchange under the federal Affordable Care Act. In addition to overseeing the implementation of both state and federal health reform, the Connector is committed to enhancing the experience, services and health insurance products for individuals and small businesses shopping through the Exchange. The Connector is also responsible for overseeing policy and regulations geared toward furthering the goals of health reform. More information about the Connector and its programs is available at www.MAhealthconnector.org.

Interested: Send cover letter and resume to Connector-jobs@state.ma.us.