Health Connector Careers

Join our team

Who We Are

Be Part of Massachusetts’s Health Care Legacy

The Massachusetts Health Connector is the Commonwealth’s official health insurance marketplace and is the first and longest-running state-based health insurance Marketplace in the nation. We are proud to say that we have served over 1 million members since 2006.

Our strong, talented, and committed team plays a crucial role in covering Massachusetts residents and making the Commonwealth a national leader in health care access. We are an independent state agency that delivers health and dental benefits to approximately 400,000 residents of the Commonwealth.

We work as a team to provide health care access and financial security to people who need the benefits created by having quality, affordable health insurance. Our open positions offer the potential for professional growth while serving the public interest.

17+

Years Serving the People of Massachusetts

400K

Current
Members

1M+

People Served Since 2006

Be a part of a team that values…

Person-centeredness

The real lives of residents of the Commonwealth who rely on Health Connector coverage or are touched by its policies, and how their needs differ based on lived experience, will remain at the center of all program design, policy-making, and operational decisions.

Equity

Health Connector practices and policies will advance equitable access to comprehensive health coverage and health coverage that promotes equitable health outcomes.

Value

Health Connector coverage will provide members with meaningful access to health services with minimal barriers due to cost while centering the importance of an economically sustainable health care system and being good stewards of public (state and federal) resources.

Reliability

The Health Connector will serve as a reliable and trustworthy source of coverage to the residents it serves, and as a dependable and steady business and policy partner to its stakeholders.

About the Team

0
Communities employees come from

23–71

Age range of employees

0
Average years of service

Employee Testimonials

At the heart of the Health Connector are the people who bring our mission and values to life. Our employee testimonials offer a glimpse into the diverse experiences and perspectives that shape our workplace culture.

“Working at the Health Connector for nearly 8 years has been a life-changing experience to grow, learn, and advance in my career! The day-to-day work is exciting, ever-evolving and offers many opportunities for employees.”

Kate Segel
Senior Director of Contact Center and Member Experience

“I have worked at the Health Connector for almost 18 years. Why have I been here so long you ask? It’s very simple – the mission and the people!”

Kari Miller
Chief Financial Officer

“I have only been at the Health Connector for a short time, but I can say that joining this team was the best decision I have made.”

Dawn Ortiz
Human Resources Specialist

“Working at the Health Connector has been an incredibly rewarding experience. I’ve had the opportunity to contribute to meaningful projects that positively impact our community while growing professionally in a supportive and collaborative environment. It’s a place where your work feels valued and makes a real difference.”

Charles Boateng
Contact Center Operations Coordinator

“Since joining the Health Connector in 2013, I’ve witnessed firsthand the unwavering commitment of all leadership and staff to providing affordable health coverage to Massachusetts residents and small businesses. My personal experience with coverage gaps before Health Care Reform fuels my passion for our mission, and I am proud to be a part of this organization.”

Kirsten Athena Blocker
Director of Content Strategy and Marketing

“After seven years at the Health Connector, I am still so fortunate to get to work alongside some of the most intelligent people I’ve encountered in my career and end each workday knowing that our mission is focused on improving the lives of residents of the Commonwealth. It is invaluable to feel like you are part of something greater than yourself.”

Erin Ryan
Chief of Staff

Benefits

Medical, Vision, and Dental Coverage

Medical, Vision, and Dental Coverage

Life
Insurance

Life
Insurance

Short-Term and Long-Term Disability

Short-Term and Long-Term Disability

Commuter
Benefits

Commuter
Benefits

Flexible Spending Accounts

Flexible Spending Accounts

Employee Assistance Program

Employee Assistance Program

Retirement
Benefits

Retirement
Benefits

Hybrid Work Environment

Hybrid Work Environment

Training and Education Benefits

Training and Education Benefits

Open Roles

The Health Connector is dedicated to serving the residents of the Commonwealth.
We offer you the opportunity to grow as a professional and work in a diverse, energized, and collaborative environment. Join us in our mission to advance access to high-quality health care coverage for Massachusetts residents and small businesses.

Check out our open roles below and apply.

TitleCreate DateExcerptRead More
Director of Plan Management and Carrier Relations11/27/2024The Director of Plan Management and Carrier Relations leads the Health Connector’s work collaborating with health insurance carriers. The Director is responsible for the oversight, management, and strategic direction of the insurance products that comprise the Health Connector’s health and dental coverage programs for individuals and small businesses./director-of-plan-management-and-carrier-relations
Manager of Carrier Relations11/15/2024The a Manager of Carrier Relations to nurture and maintain carrier partnerships at the Health Connector. This role will strategically develop and grow dynamic relationships with Health Connector partners while working closely with internal resources to advise on programs and initiatives that address external and internal customer needs. /manager-of-carrier-relations
Senior Staff Accountant11/12/2024The Manager of Finance is responsible for assisting with budgeting, financial analysis, reporting, and stakeholder communication for Health Connector programs. The Manager of Finance also supports the executive team by offering insights and financial guidance that will allow them to make the best business decisions for the organization./senior-staff-accountant
Enrollment and Billing Coordinator8/5/2024The Enrollment and Billing Coordinator will support the Premium Billing and Notices area by becoming a subject matter expert in operational policies and processes and participating in day-to-day team activities, and leading relevant projects./enrollment-and-billing-coordinator