Help Center

Getting Started Guide

Resources

Visit our download center to find information and resources to learn more about subsidies, how to shop for plans, renewal information, and much more!

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Frequently Asked Questions and Information

  1.  Your coverage end date and renewing your coverage
  2.  Can I get help paying for health insurance through the Health Connector?
  3.  Why don’t I qualify for subsidies?
  4.  How to Pay Your Premiums Online
  5.  Guidance for Business Owners

General Information

  1. What is the best way to apply for coverage?
  2. Who can shop as a business, and who needs to shop as an individual or family through the Health Connector?
  3. How can an Enrollment Assister help me?
  4. How can I get help in my language?
  5. When can I apply for coverage?

Individuals & Families

  1. After I finish my online application, can I log back into my account?
  2. How is income now measured for determining who can get help paying for insurance?
  3. Where can I find in-person help near my home?
  4. Important information about identity (ID) proofing
  5. Where can I learn more about plans and coverage?

Small Businesses

  1. Will there be new penalties for employers and how do they apply?
  2. How will the Shared Responsibility for Employers policy in the ACA mesh with the Fair Share Contribution policy in Massachusetts’ health reform law?
  3. How will the employer-related policies in Massachusetts’ health reform law be reconciled with the implementation of national health reform?
  4. Who can shop as a business, and who needs to shop as an individual or family through the Health Connector?
  5. Where can I learn more about plans and coverage?

Students

  1. What is the Student Health Insurance Program (SHIP)?
  2. Do students have to purchase a SHIP plan?
  3. Can students shop on the Health Connector?
  4. When is Open Enrollment and when do Health Connector plans start?
  5. When can I apply for coverage?

Find an Enrollment Assister

Enrollment Assisters can help you understand new coverage options available as a result of national health care reform and find the most affordable coverage that meets your needs.

These trained and certified individuals can help you from application through enrollment into new health insurance plans and answer your questions about your eligibility, application, payments, plan details, and health care reform rules and requirements.