Help Center

Help Center 2017-06-06T15:01:31+00:00

Getting Started Guide

Resources

Visit our download center to find information and resources to learn more about subsidies, how to shop for plans, renewal information, and much more!

Visit the Resource Center

 

Frequently Asked Questions and Information

  1.  Hardship exemption and how to apply
  2.  Set up an account login for your existing application
  3.  How to access plan shopping, step-by-step
  4.  Make a payment in-person
  5.  How to update your income information

General Information

  1. What are ConnectorCare plans?
  2. How can an Enrollment Assister help me?
  3. What is the best way to apply for coverage?
  4. Are there different ways to get help paying for health insurance?
  5. How can I get help in my language?

Individuals & Families

  1. How do I get started?
  2. How can I make a premium payment?
  3. Do I have to buy through the Health Connector if I want to get help paying for insurance?
  4. How long does it take to process a paper application?
  5. I am uninsured and need coverage. Can I apply for insurance today?

Small Businesses

  1. Will there be new penalties for employers and how do they apply?
  2. How will the Wellness Track rebate be calculated?
  3. What is Business Express?
  4. How will the Shared Responsibility for Employers policy in the ACA mesh with the Fair Share Contribution policy in Massachusetts’ health reform law?
  5. How do I register for Wellness Track?

Students

  1. When can I apply for coverage?
  2. Can students shop on the Health Connector?
  3. What if I’m a student and already have MassHealth coverage?
  4. What kind of health insurance are Massachusetts students required to have?
  5. Can international students purchase a plan through the Health Connector?

Find an Enrollment Assister

Enrollment Assisters can help you understand new coverage options available as a result of national health care reform and find the most affordable coverage that meets your needs.

These trained and certified individuals can help you from application through enrollment into new health insurance plans and answer your questions about your eligibility, application, payments, plan details, and health care reform rules and requirements.