Help Center

Getting Started Guide

Use our guide to find the information you need to know before you start your application, plus answers to frequently asked questions that will help you all the way through enrollment.

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Get Local Help

Enrollment Assisters are trained and certified individuals who can help you from application through enrollment and answer your questions about your eligibility, application, payments, plan details, sending proof, and more.

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Resources and Guides

Visit our download center for information and resources on subsidies through the Health Connector, how to shop for plans, renewal information, and more.

Frequently Asked Questions and Information

  1. Metallic Tiers
  2. Premium tax credit (Advanced Premium Tax Credit – APTC)
  3. Are there different ways to get help paying for health insurance?
  4. What is the Student Health Insurance Program (SHIP)?
  5. Hardship exemption and how to apply

General Information

  1. Where can I get more information?
  2. How do I find out if my small business could be eligible for the small business tax credits created by national health reform?
  3. What are ConnectorCare plans?
  4. Federal Poverty Level (FPL)
  5. When is Open Enrollment and when do Health Connector plans start?

Individuals & Families

  1. What are ConnectorCare plans?
  2. Hardship exemption and how to apply
  3. Consumer Protections Against Surprise Billing through the No Surprises Act
  4. Important information about identity (ID) proofing
  5. What is an Advance Premium Tax Credit (APTC)?

Small Businesses

  1. Will there be new penalties for employers and how do they apply?
  2. What is Health Connector for Business?
  3. How will the employer-related policies in Massachusetts’ health reform law be reconciled with the implementation of national health reform?
  4. Where can I learn more about plans and coverage?
  5. How does national health reform help Massachusetts small business owners?

Students

  1. What kind of health insurance are Massachusetts students required to have?
  2. When is Open Enrollment and when do Health Connector plans start?
  3. Can students shop on the Health Connector?
  4. What if a student wants to waive the SHIP plan with a plan that isn’t based in the United States, such as a plan in which they’re enrolled in their home country or a plan offered by their home country’s embassy?
  5. Can international students purchase a health plan through the Health Connector?