Help Center

Getting Started Guide

Resources

Visit our download center to find information and resources to learn more about subsidies, how to shop for plans, renewal information, and much more!

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Frequently Asked Questions and Information

  1.  Your coverage end date and renewing your coverage
  2.  Can I get help paying for health insurance through the Health Connector?
  3.  Why don’t I qualify for subsidies?
  4.  How to Pay Your Premiums Online
  5.  Guidance for Business Owners

General Information

  1. Your coverage end date and renewing your coverage
  2. What does national health reform mean for employers?
  3. How does national health reform help Massachusetts small business owners?
  4. Are there different ways to get help paying for health insurance?
  5. What is the best way to apply for coverage?

Individuals & Families

  1. What information do I need to apply?
  2. I would like to apply for health insurance coverage using a paper application, can I download an application?
  3. When can I apply for coverage?
  4. Are there different ways to get help paying for health insurance?
  5. Do I qualify for free or low-cost coverage?

Small Businesses

  1. What if my company or organization currently participates in a small business group health plan purchased through the Health Connector but didn’t register for Wellness Track during enrollment?
  2. How will the Wellness Track rebate be calculated?
  3. How will the employer-related policies in Massachusetts’ health reform law be reconciled with the implementation of national health reform?
  4. Where can I learn more about plans and coverage?
  5. What is Wellness Track?

Students

  1. Can international students purchase a plan through the Health Connector?
  2. Can I get help paying for my health insurance if I buy a plan outside the Health Connector?
  3. Where do I find out if I qualify for help to pay for my health insurance?
  4. When can I apply for coverage?
  5. Do students have to purchase a SHIP plan?

Find an Enrollment Assister

Enrollment Assisters can help you understand new coverage options available as a result of national health care reform and find the most affordable coverage that meets your needs.

These trained and certified individuals can help you from application through enrollment into new health insurance plans and answer your questions about your eligibility, application, payments, plan details, and health care reform rules and requirements.