Help Center

Getting Started Guide

Use our guide to find the information you need to know before you start your application, plus answers to frequently asked questions that will help you all the way through enrollment.

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Get Local Help

Enrollment Assisters are trained and certified individuals who can help you from application through enrollment and answer your questions about your eligibility, application, payments, plan details, sending proof, and more.

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Resources and Guides

Visit our download center for information and resources on subsidies through the Health Connector, how to shop for plans, renewal information, and more.

Frequently Asked Questions and Information

  1. Metallic Tiers
  2. Premium tax credit (Advanced Premium Tax Credit – APTC)
  3. Are there different ways to get help paying for health insurance?
  4. What is the Student Health Insurance Program (SHIP)?
  5. Hardship exemption and how to apply

General Information

  1. How do I get started?
  2. Can I get Health Connector coverage if I do not want my employer-sponsored insurance (ESI)?
  3. Who can shop as a business, and who needs to shop as an individual or family through the Health Connector?
  4. How can an Enrollment Assister help me?
  5. How do I find out if my small business could be eligible for the small business tax credits created by national health reform?

Individuals & Families

  1. After I finish my online application, can I log back into my account?
  2. I’m not able to afford to pay my monthly health or dental premium in full each month. Does the Health Connector offer a payment plan or other help?
  3. What’s the difference between the Health Connector and MassHealth?
  4. How much do plans cost?
  5. Consumer Protections Against Surprise Billing through the No Surprises Act

Small Businesses

  1. How will the employer-related policies in Massachusetts’ health reform law be reconciled with the implementation of national health reform?
  2. How does national health reform help Massachusetts small business owners?
  3. Who can shop as a business, and who needs to shop as an individual or family through the Health Connector?
  4. Where can I learn more about plans and coverage?
  5. What is Health Connector for Business?

Students

  1. Some Schools have already opened their SHIP waiver processes for the upcoming academic year. If a School decides to move to remote-only learning, or if a Student decides to access courses remotely, after Students have already enrolled in the SHIP, should Students be allowed a SHIP premium refund?
  2. What if a student wants to waive the SHIP plan with a plan that isn’t based in the United States, such as a plan in which they’re enrolled in their home country or a plan offered by their home country’s embassy?
  3. Some Schools are considering whether SHIP enrollment can be extended beyond the term of its expiration for Students who have just graduated. Are these extensions of SHIP coverage permissible?
  4. Where do I find out if I qualify for help to pay for my health insurance?
  5. What kind of health insurance are Massachusetts students required to have?