Help Center

Getting Started Guide

Resources

Visit our download center to find information and resources to learn more about subsidies, how to shop for plans, renewal information, and much more!

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Frequently Asked Questions and Information

  1.  Your coverage end date and renewing your coverage
  2.  Can I get help paying for health insurance through the Health Connector?
  3.  Why don’t I qualify for subsidies?
  4.  How to Pay Your Premiums Online
  5.  Guidance for Business Owners

General Information

  1. Who can qualify for help paying for health insurance?
  2. Where can I get more information?
  3. What are ConnectorCare plans?
  4. How can I get help in my language?
  5. What is an Advance Premium Tax Credit (APTC)?

Individuals & Families

  1. Where do I find out if I qualify for help to pay for my health insurance?
  2. Do I have to buy health insurance?
  3. How long does it take to process a paper application?
  4. Important information about identity (ID) proofing
  5. How can an Enrollment Assister help me?

Small Businesses

  1. What if my company or organization currently participates in a small business group health plan purchased through the Health Connector but didn’t register for Wellness Track during enrollment?
  2. How will the employer-related policies in Massachusetts’ health reform law be reconciled with the implementation of national health reform?
  3. Who can shop as a business, and who needs to shop as an individual or family through the Health Connector?
  4. What is Wellness Track?
  5. Where can I learn more about plans and coverage?

Students

  1. Can students shop on the Health Connector?
  2. When can I apply for coverage?
  3. Can international students purchase a plan through the Health Connector?
  4. What kind of health insurance are Massachusetts students required to have?
  5. What if I’m a student and already have MassHealth coverage?

Find an Enrollment Assister

Enrollment Assisters can help you understand new coverage options available as a result of national health care reform and find the most affordable coverage that meets your needs.

These trained and certified individuals can help you from application through enrollment into new health insurance plans and answer your questions about your eligibility, application, payments, plan details, and health care reform rules and requirements.