Help Center

Getting Started Guide

Resources

Visit our download center to find information and resources to learn more about subsidies, how to shop for plans, renewal information, and much more!

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Frequently Asked Questions and Information

  1.  Your coverage end date and renewing your coverage
  2.  Can I get help paying for health insurance through the Health Connector?
  3.  Why don’t I qualify for subsidies?
  4.  How to Pay Your Premiums Online
  5.  Guidance for Business Owners

General Information

  1. How can I get help in my language?
  2. What are Health Connector Plans (also known as Qualified Health Plan – QHP)?
  3. Who can shop as a business, and who needs to shop as an individual or family through the Health Connector?
  4. What is the Massachusetts Health Connector?
  5. What is an Advance Premium Tax Credit (APTC)?

Individuals & Families

  1. How can I make a premium payment?
  2. How can an Enrollment Assister help me?
  3. How long does it take to process a paper application?
  4. Are there different ways to get help paying for health insurance?
  5. When is Open Enrollment and when do Health Connector plans start?

Small Businesses

  1. How do I find out if my small business could be eligible for the small business tax credits created by national health reform?
  2. Will there be new penalties for employers and how do they apply?
  3. How does national health reform help Massachusetts small business owners?
  4. How will the Shared Responsibility for Employers policy in the ACA mesh with the Fair Share Contribution policy in Massachusetts’ health reform law?
  5. Who can shop as a business, and who needs to shop as an individual or family through the Health Connector?

Students

  1. What if I’m a student and already have MassHealth coverage?
  2. What is the Student Health Insurance Program (SHIP)?
  3. Do students have to purchase a SHIP plan?
  4. Can I get help paying for my health insurance if I buy a plan outside the Health Connector?
  5. What kind of health insurance are Massachusetts students required to have?

Find an Enrollment Assister

Enrollment Assisters can help you understand new coverage options available as a result of national health care reform and find the most affordable coverage that meets your needs.

These trained and certified individuals can help you from application through enrollment into new health insurance plans and answer your questions about your eligibility, application, payments, plan details, and health care reform rules and requirements.