Help Center

Getting Started Guide

Use our guide to find the information you need to know before you start your application, plus answers to frequently asked questions that will help you all the way through enrollment.

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Get Local Help

Enrollment Assisters are trained and certified individuals who can help you from application through enrollment and answer your questions about your eligibility, application, payments, plan details, sending proof, and more.

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Resources and Guides

Visit our download center for information and resources on subsidies through the Health Connector, how to shop for plans, renewal information, and more.

Frequently Asked Questions and Information

  1. Metallic Tiers
  2. Premium tax credit (Advanced Premium Tax Credit – APTC)
  3. Are there different ways to get help paying for health insurance?
  4. What is the Student Health Insurance Program (SHIP)?
  5. Hardship exemption and how to apply

General Information

  1. What are Health Connector Plans (also known as Qualified Health Plan – QHP)?
  2. Who can shop as a business, and who needs to shop as an individual or family through the Health Connector?
  3. Are there different ways to get help paying for health insurance?
  4. Where can I get more information?
  5. When can I apply for coverage?

Individuals & Families

  1. What to Know If You Get Help Paying for Health Insurance from Both the Health Connector and Your Employer
  2. Can I get help paying for my health insurance if I buy a plan outside the Health Connector?
  3. What if my income changes during the year? How will that affect my eligibility for a tax credit?
  4. When can I apply for coverage?
  5. Where can I learn more about plans and coverage?

Small Businesses

  1. What does national health reform mean for employers?
  2. Where can I learn more about plans and coverage?
  3. How will the employer-related policies in Massachusetts’ health reform law be reconciled with the implementation of national health reform?
  4. Who can shop as a business, and who needs to shop as an individual or family through the Health Connector?
  5. What is Health Connector for Business?

Students

  1. When can I apply for coverage?
  2. Do students have to purchase a SHIP plan?
  3. Can I get help paying for my health insurance if I buy a plan outside the Health Connector?
  4. Can students shop on the Health Connector?
  5. Some Schools have already opened their SHIP waiver processes for the upcoming academic year. If a School decides to move to remote-only learning, or if a Student decides to access courses remotely, after Students have already enrolled in the SHIP, should Students be allowed a SHIP premium refund?