Help Center

Getting Started Guide

Use our guide to find the information you need to know before you start your application, plus answers to frequently asked questions that will help you all the way through enrollment.

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Get Local Help

Enrollment Assisters are trained and certified individuals who can help you from application through enrollment and answer your questions about your eligibility, application, payments, plan details, sending proof, and more.

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Resources and Guides

Visit our download center for information and resources on subsidies through the Health Connector, how to shop for plans, renewal information, and more.

Frequently Asked Questions and Information

  1. Metallic Tiers
  2. Premium tax credit (Advanced Premium Tax Credit – APTC)
  3. Are there different ways to get help paying for health insurance?
  4. What is the Student Health Insurance Program (SHIP)?
  5. Hardship exemption and how to apply

General Information

  1. What is the Massachusetts Health Connector?
  2. Where can I get more information?
  3. Health Savings Accounts (HSAs)
  4. Can I get Health Connector coverage if I do not want my employer-sponsored insurance (ESI)?
  5. Do I have to buy health insurance?

Individuals & Families

  1. Can I get help paying for my health insurance if I buy a plan outside the Health Connector?
  2. What’s the difference between the Health Connector and MassHealth?
  3. Do I have to buy health insurance?
  4. After I finish my online application, can I log back into my account?
  5. How to check your current and future health and dental plans with the Health Connector

Small Businesses

  1. Will there be new penalties for employers and how do they apply?
  2. How will the employer-related policies in Massachusetts’ health reform law be reconciled with the implementation of national health reform?
  3. How does national health reform help Massachusetts small business owners?
  4. What is Health Connector for Business?
  5. Who can shop as a business, and who needs to shop as an individual or family through the Health Connector?

Students

  1. Some Schools have already opened their SHIP waiver processes for the upcoming academic year. If a School decides to move to remote-only learning, or if a Student decides to access courses remotely, after Students have already enrolled in the SHIP, should Students be allowed a SHIP premium refund?
  2. What is the Student Health Insurance Program (SHIP)?
  3. When is Open Enrollment and when do Health Connector plans start?
  4. Where do I find out if I qualify for help to pay for my health insurance?
  5. Can students shop on the Health Connector?