Help Center

Getting Started Guide

Use our guide to find the information you need to know before you start your application, plus answers to frequently asked questions that will help you all the way through enrollment.

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Get Local Help

Enrollment Assisters are trained and certified individuals who can help you from application through enrollment and answer your questions about your eligibility, application, payments, plan details, sending proof, and more.

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Resources and Guides

Visit our download center for information and resources on subsidies through the Health Connector, how to shop for plans, renewal information, and more.

Frequently Asked Questions and Information

  1. Metallic Tiers
  2. Premium tax credit (Advanced Premium Tax Credit – APTC)
  3. Are there different ways to get help paying for health insurance?
  4. What is the Student Health Insurance Program (SHIP)?
  5. Hardship exemption and how to apply

General Information

  1. Can I leave my employer-sponsored insurance (ESI) in the middle of the plan year?
  2. What’s the difference between the Health Connector and MassHealth?
  3. Can I get Health Connector coverage if I do not want my employer-sponsored insurance (ESI)?
  4. How do I get started?
  5. Where can I get more information?

Individuals & Families

  1. How to update your account to apply for subsidies
  2. Upload Documents (Proof)
  3. Who can shop as a business, and who needs to shop as an individual or family through the Health Connector?
  4. Where should I call to find out about the status of a paper application?
  5. How much do plans cost?

Small Businesses

  1. How will the employer-related policies in Massachusetts’ health reform law be reconciled with the implementation of national health reform?
  2. Who can shop as a business, and who needs to shop as an individual or family through the Health Connector?
  3. Will there be new penalties for employers and how do they apply?
  4. Where can I learn more about plans and coverage?
  5. How does national health reform help Massachusetts small business owners?

Students

  1. My family is not from Massachusetts. Can I still get help paying for my health insurance?
  2. When can I apply for coverage?
  3. Do students have to purchase a SHIP plan?
  4. When is Open Enrollment and when do Health Connector plans start?
  5. Can international students purchase a health plan through the Health Connector?