Massachusetts Health Connector Nondiscrimination Notice

Last modified October 28, 2024

The Massachusetts Health Connector complies with applicable federal and state civil rights laws. We do not exclude or treat people differently due to race, color, national origin or ancestry (including limited English proficiency and primary language), sex (consistent with the scope of sex discrimination described at 45 CFR § 92.101(a)(2), including sex characteristics, including intersex traits; pregnancy or related conditions; sexual orientation; gender identity, and sex stereotypes), age, disability, health status or condition, quality of life, or religious creed.

We provide free aids and services to people with disabilities to communicate effectively with us. These aids and services include:

  • Qualified sign language interpreters
  • Written information in other formats like large print, audio, accessible electronic formats, and other formats.

We provide free language services to people whose primary language is not English. These services include qualified interpreters and information written in other languages.

If you need these services, contact us at 1-877-MA-ENROLL (1-877-623-6765) or TTY: 711.

You can file a grievance if you think you have been discriminated against

If you believe that the Health Connector or another party operating on the exchange has failed to provide these services or discriminated in another way on the basis of race, color, national origin or ancestry, sex, age, disability, health status or condition, quality of life, or religious creed, you can file a grievance with the Health Connector or the U.S. Department of Health and Human Service Office for Civil Rights.

If you want to file a grievance with the Health Connector, download our policy and complaint form. You can find these documents below:

If you need help filing a grievance, please email the Health Connector’s Compliance Manager at [email protected] or call 617-936-1037.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint.

Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services 200
Independence Avenue, SW

Room 509F, HHH Building Washington, D.C. 20201

Phone: 1-800-368-1019 (TDD: 800-537-7697)

Complaint forms are available at https://www.hhs.gov/ocr/complaints/index.html. To learn more about filing a complaint go to their website at: https://www.hhs.gov/civil-rights/filing-a-complaint/index.html.

The Health Connector requires robust non-discrimination and translation supports on behalf of our applicants and members.

  • Neither the Health Connector nor our health plans may discriminate based on gender or gender identity, sexual orientation, or the ability to speak English.
  • The Health Connector will also maintain language in notices telling individuals how to file a complaint if they feel they’ve been discriminated against and how to access translation services.
  • Our customer service team can provide language support for anyone who calls.

We are committed to continuing to engage with advocates for LGBTQ+ and immigrant communities to ensure that our plans work for everyone. We urge members to continue accessing services as needed without fear of discrimination, as Health Connector policies, health plan contracts, and state-based rules all provide broad protections against discrimination.