Massachusetts Health Connector Nondiscrimination Notice
Last modified November 10, 2020
The Massachusetts Health Connector complies with applicable federal and state civil rights laws. We do not exclude or treat people differently due to race, color, national origin or ancestry, sex, age, gender identity, sexual orientation, disability, health status or condition, quality of life, or religious creed.
The Health Connector:
- Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats like large print, audio, accessible electronic formats, and other formats.
- Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, contact the Massachusetts Health Connector at 1-877-MA-ENROLL (1-877-623-6765) or TTY 1-877-623-7773 for people who are deaf, hard of hearing, or speech disabled.
If you believe that the Health Connector or another party operating on the exchange has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance by mail or email:
Attn: Compliance Manager
Massachusetts Health Connector Compliance Unit
P.O. Box 960189
Boston, MA 02196
- View and download the Health Connector’s Non-Discrimination Complaint Form
- View and download the Health Connector’s Non-Discrimination Grievance Policy and Procedure
If you need help filing a grievance, please email the Compliance Manager at Nondiscrimination@state.ma.us or call 617-936-1037.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal. Click here to go to the Portal now →
Or, file a complaint by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
Phone: 1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available for download on the U.S. Department of Health & Human Services Office for Civil Rights website. Click to visit their website see the forms available and how to file a complaint →
The Health Connector requires robust non-discrimination and translation supports on behalf of our applicants and members.
- Neither the Health Connector nor our health plans may discriminate based on gender or gender identity, sexual orientation, or the ability to speak English.
- The Health Connector will also maintain language in notices telling individuals how to file a complaint if they feel they’ve been discriminated against and how to access translation services.
- Our customer service team can provide language support for anyone who calls.
We are committed to continuing to engage with advocates for LGBTQ+ and immigrant communities to ensure that our plans work for everyone. We urge members to continue accessing services as needed without fear of discrimination, as Health Connector policies, health plan contracts, and state-based rules all provide broad protections against discrimination.