Accessibility Statement
The Massachusetts Health Connector is committed to achieving meaningful accessibility to this online environment for all users, including users with disabilities. He Health Connector follows specific Enterprise Information Technology Accessibility Policy standards designed to meet the needs of our citizens with disabilities. The Commonwealth enterprise standards are generally based on standards used by the Federal government for technology accessibility for people with disabilities, and web content accessibility guidelines developed by the World Wide Web Consortium (W3C).
For more information about the Federal standards, please visit the Section 508 web site (http://www.section508.gov) or the Federal Access Board web site (http://www.access-board.gov). For more information about the W3C guidelines, please visit their web site (http://www.w3.org/TR/WAI-WEBCONTENT). The Health Connector web portal site is regularly tested using leading web accessibility technologies and we are constantly updating our site in an attempt to make it as accessible as possible.
You can find additional information on the following websites:
About Portable Document Format (PDF)
Some documents on this web site are produced in Portable Document Format (PDF). Efforts are currently underway to ensure that all files are produced using the latest version of Acrobat (file conversion software for PDFs), which is the most accessible technology currently available for these types of files. In order to improve viewing of these files, please download the latest version of Adobe Reader™, which is available for free at the Adobe website (http://get2.adobe.com/reader/).
Contact Information
If any file format prevents you from accessing the information, please contact us for assistance. In order to respond in a manner most helpful to you, please note the nature of your accessibility concern, the format in which you prefer to receive the material, the web page address of the requested material, and the best way to contact you.
We also welcome your questions about this accessibility statement and comments on how to improve the site’s accessibility.
Please contact us
By Mail:
Massachusetts Health Connector
133 Portland Street
Boston, MA 02114
By Phone:
Health Connector for Individuals and Families: 1-877-623-6765 (TTY: 1-877-623-7773)
Hours: Monday–Friday, 8:00 a.m.–6:00 p.m., Saturday–Sunday, Closed
Health Connector for Business: 1-888-813-9220 (TTY: 711)
Hours: Monday–Friday, 8:00 a.m.–6:00 p.m., Saturday–Sunday, Closed