Making Payments to the Health Connector

Premium payments for individual and family health and dental plans are due the 23rd of the month before coverage start date.

There are 4 ways to make payments:

Pay Online

The quickest and easiest way to make a payment to the Health Connector is online.

Please sign-in through your existing account. When you sign in, you can update your application, contact preferences, and make payments.

Make a Guest Payment

Pay your bill without logging in to your account.

Forms of Payment Accepted: Forms of Payment NOT Accepted:
  • Checking Account
  • Savings Account
  • Credit Card
  • Debit Card
  • Other online electronic payment methods, such as PayPal™

Pay by Phone

You can now call customer service to pay your bill. Dial 1-877-623-6765, or TTY 1-877-623-7773 for people who are deaf, hard of hearing, or speech disabled.

What you will need:

  • Your 12-digit Member ID number (found on any bill or notice from the Health Connector) or the phone number associated with your account
  • Your checking or savings account routing and account number

What to do:

  1. Follow the system prompts and press or say “3” if you have existing health or dental coverage with the Massachusetts Health Connector
  2. Then, press or say “1” to use self-service features, including make a payment
  3. Follow the automated system prompts to complete your payment by phone.
Forms of Payment Accepted: Forms of Payment NOT Accepted:
  • Checking Account
  • Savings Account
  • Credit Card
  • Debit Card
  • Other online electronic payment methods, such as PayPal™

Pay In-person at a Walk-in Center

You can make a payment in-person at one of our customer service walk-in centers during normal business hours, Monday through Friday, 9:00 a.m. to 5:00 p.m. Walk-in center hours and holiday hours are listed here →

Walk-in center locations:

BOSTON
133 Portland Street, 1st Floor
Boston, MA 02114
WORCESTER
146 Main Street, Suite 201/202
Worcester, MA 01608
SPRINGFIELD
88 Industry Avenue
Springfield, MA 01104
Forms of Payment Accepted: Forms of Payment NOT Accepted:
  • Check
  • Money Order
  • Cash
  • Credit Card
  • Debit Card
  • Other electronic or app-based payment methods, such as PayPal™, CashApp,

Mail Your Payment

You can log into view your paperless bills after you you choose your plan if you wish to print your payment coupon. If you are not signed up for paperless bills, your invoice will be mailed and you can expect to receive it within 3–5 business days. You can mail a check or money order for the full amount of your premium payment to the Health Connector.

Mail a check or money order made payable to “Health Connector” along with the payment slip from your bill to:

Health Connector
P.O. BOX 412612
Boston, MA 02241-2612

Forms of Payment Accepted: Forms of Payment NOT Accepted:
  • Check
  • Money Order
  • Cash
  • Credit Card
  • Debit Card

If you need to mail a payment and don’t have your payment slip

If you need to mail a payment and do not have your bill payment slip, please make sure to include the following information with your payment. All this information can be found on the top of your Health Connector bill.

You can write this information on your check or money order. Please make sure to write all information clearly.

  • Primary Subscriber Member ID
  • Primary Subscriber first and last name
  • Primary Subscriber mailing address, if different from the address on the check
  • Health or dental insurance company name for the plan you are paying for

Health Connector Preferred and Nonpreferred Payment Methods

Summary:

  • The Health Connector offers four preferred payment methods above: online payments, phone payments, mail payments, and in-person at a Walk-in Center.
  • Examples of nonpreferred, third-party payment methods include Bill Pay through your bank/credit union; Mint bills (acquired by Intuit); DOXO; Prism or other personal banking bill payment sites; and My CheckFree.
  • Third-party payment methods are discouraged as the Health Connector cannot help resolve any issues with these services if they arise.

The best way to pay your Health Connector bill is by using a payment method offered by the Health Connector. Our four preferred payment methods are:​

  1. Online payment through the Health Connector’s member portal and guest payment system.
  2. Payments by phone by calling 1-877-MA-ENROLL
  3. Payment by mail to the address included on your bill.
  4. In-person at a Health Connector Walk-in Center in Boston, Springfield, or Worcester.

When you use a non-preferred payment method, if there is an issue with a payment, you would need to resolve it with the bank or third-party site.

Examples of nonpreferred third-party payment methods may include:

  • Bill Pay through your bank/credit union​
  • Mint bills (acquired by Intuit) ​
  • DOXO​
  • Prism or other personal banking bill payment sites​
  • My CheckFree​

These methods are NOT the best way to pay and are discouraged. This is because if there are any issues with a third-party service, the Health Connector cannot help resolve them, and payment would still be required.

Did you just shop for a plan?
Your enrollment is not complete until you make your first payment

Please note you will not be enrolled in your health or dental plan until you pay the first month’s premium in full by the due date.

Once you make your first payment, it will take about five business days before your insurance carrier will be able to confirm your enrollment. Once your enrollment is confirmed, you will receive a Welcome Letter from the Health Connector. Your insurance carrier will send you an ID card within approximately 2 weeks after the Health Connector receives your full payment.

2024 Plan Year Monthly Plan Selection and Payment Deadlines

Payment Due Date Coverage Start Date
December 23, 2023 January 1, 2024
January 23, 2024 February 1, 2024
February 23, 2024 March 1, 2024
March 23, 2024 April 1, 2024
April 23, 2024 May 1, 2024
May 23, 2024 June 1, 2024
June 23, 2024 July 1, 2024
July 23, 2024 August 1, 2024
August 23, 2024 September 1, 2024
September 23, 2024 October 1, 2024
October 23, 2024 November 1, 2024
November 23, 2024 December 1, 2024
December 23, 2024 January 1, 2025

If you are applying and enrolling in a Health Connector or ConnectorCare plan for the first time, your enrollment isn't finished until you checkout your plan and make your first premium payment for your coverage by the due date. If you miss this deadline, the earliest date your coverage could start is the first day of the following month.