Massachusetts Health Connector Language Rights and Access Policy

Last modified December 1, 2016

The Massachusetts Health Connector is dedicated to ensuring access to the agency’s services for all people across the Commonwealth of Massachusetts, including those with Limited English Proficiency (“LEP”). The Health Connector considers an LEP person to be someone who may not be able to speak, read, write or understand the English language at a level allowing them to interact effectively with agency staff. It may also include people with impaired physical capabilities who need visual and audial assistance in communication.

If you believe that the Health Connector or another party operating on the exchange has failed to provide adequate Language Access for you, you can file a grievance by mail or email:

Mail:

Attn: Compliance Manager
Massachusetts Health Connector Compliance Unit
P.O. Box 960189
Boston, MA 02196

Email: LanguageRights@state.ma.us

If you need help filing a grievance, please email the Compliance Manager at LanguageRights@state.ma.us or call 617-936-1036.

Portrait of a mother and father smiling in their kitchen with their two children playing at the table in the backgroundLanguage Access Plan
The Health Connector’s Language Access Plan documents resources and tools for all people across the Commonwealth of Massachusetts, including those with Limited English Proficiency (“LEP”), to access Health Connector services, in light of the various needs of LEP populations.

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