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How to update your application information
You can update your application information online at anytime by logging into your account. Here’s a list of the application information you can update:
- Add family members
Update if anyone in your household recently got married, had a baby, adopted a child, took custody of a child from foster care or was ordered by a court to provide care for someone.
- Remove family members
Update if you need to remove family members from your application due to death, divorce/annulment/legal separation, or for other reasons.
- Update income
Change this information if you now make more or less money than when you applied, or if you have a new income source.
- Change a status
The types of status that can be changed include your tax filing status, immigration status, citizenship/immigration status, disability status, pregnancy status, American Indian/Alaska Native Tribal status, incarceration status, and foster care status.
- Change home address, name, sex, or add SSN
Update your home address, name, sex, or add a Social Security Number for someone on your application.
- Change additional questions
Update if you need to make a change to the information about the insurance offered by your employer, other insurance coverage (such as, Medicare, TRICARE, Peace Corps, or VA Healthcare Program), or MassHealth-specific questions.
- Change application type
Update questions on whether you want to see if you can get help paying for insurance for you or your family.
How to update your information:
Step 1: Sign into your account and visit the “My Eligibility” page
Step 2: On the “My Eligibility” page, click “Edit Application” under the Actions column. If you don’t see this link, skip to Step 3.
Step 3: On the next page, you will need to click the “Report a Change” link under the Actions column.
Step 4: On the next page, you will be able to choose the change (or changes) you need to report. Then, click the “Report Changes” button to make your updates.
Note: If you report a change, you will be asked if the change will continue into 2017.
For example, if you are reporting a move to a new address that you will be living at into 2017, you will be able to choose to have this information automatically updated for next year as well.
- If you have any changes that happened in 2016, make those to your Year 2016 application.
For example: You moved on September 1, 2016 and now have a new home address. You should make this change to your Year 2016 application.
- If you have changes that happened in 2016 and will continue in 2017, make those changes on your 2016 application and then choose YES when you are asked if you want to apply those 2016 changes to your 2017 application.
For example: If you expect to still live in the new addresses you moved to on September 1, 2016 into 2017, click “Yes” to update this information in both Year 2016 and Year 2017 applications.
- If you have changes that will happen in 2017, make those to your Year 2017 application.
For example: If you are planning to move to a new address on January 1, 2017, you should make this change to your Year 2017 application only.
If you need help making changes, you can contact an Enrollment Assister in your area who can help for free.