Report Changes

You can update your application information online at anytime by logging into your account. Here’s a list of the application information you can update:

• Add family members
  Update if anyone in your household recently got married, had a baby, adopted a child, took custody of a child from foster care or was ordered by a court to provide care for someone.
• Remove family members
  Update if you need to remove family members from your application due to death, divorce/annulment/legal separation, or for other reasons.

• Update income
  Change this information if you now make more or less money than when you applied, or if you have a new income source. Special Note about income changes

• Change a status
  The types of status that can be changed include your tax filing status, immigration status, citizenship/immigration status, disability status, pregnancy status, American Indian/Alaska Native Tribal status, incarceration status, and foster care status.
• Change home address, name, sex, or add SSN
  Update your home address, name, sex, or add a Social Security Number for someone on your application.
• Change additional questions
  Update if you need to make a change to the information about the insurance offered by your employer, other insurance coverage (such as, Medicare, TRICARE, Peace Corps, or VA Healthcare Program), or MassHealth-specific questions.
• Change application type
  Update questions on whether you want to see if you can get help paying for insurance for you or your family.

• Change information about past tax credits
  If you’ve received an Advanced Premium Tax Credit or Connector care plan in a past year, you can tell us if you’ve filed taxes and reconciled all past tax credit with the IRS. If you already answered this question once this year, you may not be able to change your response at this time.

Updates you can’t make online

Some updates you can’t make yourself online and you will need to call customer service to make. These are:

• Updating an existing Social Security number (SSN)
  If you need to update an SSN, you will not be able to do so online, You will need to call customer service to request this change.

• Updating an existing date of birth
  If you need to update an incorrect date of birth, a customer service representative will need to take this request as updating a date of birth can affect things like your eligibility, your monthly premium amount, and more.

How to update your information, step-by-step:

Step 1: Sign into your account and go to your “My Eligibility” page. You will see “Year 2018” and “Year 2017” applications listed.

Step 2: On the “My Eligibility” page, click “Edit Application” under the Actions column. If you don’t see this link, skip to Step 3.

Step 3: On the next page, you will need to click the “Report a Change” link under the Actions column.

Step 4: On the next page, you will be able to choose the change (or changes) you need to report. Then, click the “Report Changes” button to make your updates.

I see both a Year 2018 and a Year 2017 application. Which application should I make changes to?

• If you have any changes that happened in 2017, make those to your Year 2017 application.
  For example: You moved on November 5, 2017 and now have a new home address. You should make this change to your Year 2017 application.
• If you have changes that happened in 2017 and will continue in 2018, make those changes on your 2017 application and then choose YES when you are asked if you want to apply those 2017 changes to your 2018 application.
  For example: If you expect to still live at your new address you moved to on November 5, 2017 into 2018, click “Yes” to update this information in both Year 2018 and Year 2017 applications.
• If you have changes that will happen in 2018, make those to your Year 2018 application.
  For example: If you are planning to move to a new address on January 1, 2018, you should make this change to your Year 2018 application, only.