Resource Download Center

2018 Shopping & Resource Guides

Not sure which health plan is right for you? Use the new Plan Comparison Tool or click on the guide below to get started with the ConnectorCare or Health Connector Plan Shopping Guide.

ConnectorCare Shopping Guide thumbnail image2018 ConnnectorCare Plan Shopping Guide
Follow the steps in this guide to help you choose a ConnectorCare health insurance plan through the Massachusetts Health Connector.


Health Plan Shopping Guide thumbnail image2018 Health Connector Plan Shopping Guide
Follow the steps in this guide to help you choose a health insurance plan through the Massachusetts Health Connector.


Subsidy overview sheet thumbnail image2018 Consumer Guide to Subsidies
Can you get help paying for health insurance through the Health Connector? Download the guide to find out more.


ConnectorCare overview sheet thumbnail image2018 ConnectorCare Overview
What are ConnectorCare plans? What do they cover? How much to they cost? Who can qualify? Download our Overview to find out about the Health Connector’s the great benefits ConnectorCare offers with low monthly premiums, low co-pays, and NO deductibles.


How to start plan shopping

Shopping for a 2018 plan

If you are currently enrolled in Health Connector coverage for 2017, follow these four simple steps to shop for a 2018 plan.

Remember, you will be enrolled into the same or similar plan if you take no action to shop. By shopping and comparing your options during Open Enrollment, you may be able to find a health plan that costs you less but still covers the benefits you need and the doctors you want. 

Step 1: Sign into your account

Step 2: Go to “My Eligibility” section of your account

Step 3: Under the “Year 2018” section, click on the “Detail” link:

Screenshot detail of the My Eligibility landing page with the detail link highlighted

Step 4: From there, you will be able to browse 2018 plans by clicking the “Find a Plan for 2018” button:

Screenshot detail of the Eligibility results page with the find a 2017 plan button highlighted

Don’t see a “Find a Plan for 2018” button?

  • First, check you eligibility. Only households eligible for Health Connector and ConnectorCare plans can shop online through your account.
  • Next, see if you already have a plan in your shopping cart. If you have a plan already waiting in your cart, go to your cart to view it. If you want to shop for a different plan, you can do so from your shopping cart.
  • Also, check your enrollments. If you already have a future enrollment pending through auto-enrollment or because you already checked out a plan, you can check by clicking on “My Enrollments” in your account’s left-hand navigation. Then, under your 2018 Future Enrollments, you will see a button to cancel or change your plan. This will allow you to shop for a different plan for 2018.

Whether you plan to enroll into the same (or similar) plan as you were in 2017, or shop for a new plan for 2018, you will need to continue to make your premium payments on time to avoid a gap in coverage.

Report Changes

You can update your application information online at anytime by logging into your account. Here’s a list of the application information you can update:

  • Add family members
    Update if anyone in your household recently got married, had a baby, adopted a child, took custody of a child from foster care or was ordered by a court to provide care for someone.
  • Remove family members
    Update if you need to remove family members from your application due to death, divorce/annulment/legal separation, or for other reasons.
  • Update income
    Change this information if you now make more or less money than when you applied, or if you have a new income source. Special Note about income changes

  • Change a status
    The types of status that can be changed include your tax filing status, immigration status, citizenship/immigration status, disability status, pregnancy status, American Indian/Alaska Native Tribal status, incarceration status, and foster care status.
  • Change home address, name, sex, or add SSN
    Update your home address, name, sex, or add a Social Security Number for someone on your application.
  • Change additional questions
    Update if you need to make a change to the information about the insurance offered by your employer, other insurance coverage (such as, Medicare, TRICARE, Peace Corps, or VA Healthcare Program), or MassHealth-specific questions.
  • Change application type
    Update questions on whether you want to see if you can get help paying for insurance for you or your family.
  • Change information about past tax credits
    If you’ve received an Advanced Premium Tax Credit or Connector care plan in a past year, you can tell us if you’ve filed taxes and reconciled all past tax credit with the IRS. If you already answered this question once this year, you may not be able to change your response at this time.

Updates you can’t make online

Some updates you can’t make yourself online and you will need to call customer service to make. These are:

  • Updating an existing Social Security number (SSN)
    If you need to update an SSN, you will not be able to do so online, You will need to call customer service to request this change.

  • Updating an existing date of birth
    If you need to update an incorrect date of birth, a customer service representative will need to take this request as updating a date of birth can affect things like your eligibility, your monthly premium amount, and more.

Sign into your account to report changes now

How to update your information, step-by-step:

Step 1: Sign into your account and go to your “My Eligibility” page. You will see “Year 2018” and “Year 2017” applications listed.

Screenshot of an example My Eligibility page that shows Year 2018 and Year 2017 application links

Step 2: On the “My Eligibility” page, click “Edit Application” under the Actions column. If you don’t see this link, skip to Step 3.

Screenshot of the Edit Application Link

Step 3: On the next page, you will need to click the “Report a Change” link under the Actions column.

Screenshot of the Report a Change Link in the application

Step 4: On the next page, you will be able to choose the change (or changes) you need to report. Then, click the “Report Changes” button to make your updates.

Screenshot of the change your information page in the application

Note: If you report a change to your 2017 application, you will be asked if the change will continue into 2018.

For example, if you are reporting a move to a new address that you will be living at into until at least January 2018, you will be able to choose to have this information automatically updated for next year as well.

I see both a Year 2018 and a Year 2017 application. Which application should I make changes to?

  • If you have any changes that happened in 2017, make those to your Year 2017 application.
    For example:
    You moved on November 5, 2017 and now have a new home address. You should make this change to your Year 2017 application.
  • If you have changes that happened in 2017 and will continue in 2018, make those changes on your 2017 application and then choose YES when you are asked if you want to apply those 2017 changes to your 2018 application.
    For example: If you expect to still live at your new address you moved to on November 5, 2017 into 2018, click “Yes” to update this information in both Year 2018 and Year 2017 applications.
  • If you have changes that will happen in 2018, make those to your Year 2018 application.
    For example:
    If you are planning to move to a new address on January 1, 2018, you should make this change to your Year 2018 application, only.
Sign into your account to report changes now