Health Connector Customer Service Call Center

1-877-MA-ENROLL (1-877-623-6765), or TTY 1-877-623-7773 for people who are deaf, hard of hearing, or speech disabled.

Business Hours:

  • Monday–Friday: 8:00 a.m. to 6:00 p.m.
  • Saturday: Closed
  • Sunday: Closed

Holiday Closures:

  • April 17, 2017, Patriot’s Day
  • May 29, 2017, Memorial Day
  • July 4, 2017, Independence Day
  • September 4, 2017, Labor Day
  • October 9, 2017, Columbus Day
  • November 10, 2017, Veterans Day (observed)
  • November 23, 2017, Thanksgiving Day
  • December 25, 2017, Christmas Day

 

Year-round Walk-In Center Locations

Health Connector members can visit a walk-in center to complete a new application, make changes to your existing Health Connector account, plus

  • Drop off a payment (paper checks or money orders, only)
  • Bring copies of verification documents
  • Get help shopping for a plan

Boston
133 Portland Street
Boston, MA 02114

Business Hours:

  • Monday–Friday: 8:00 a.m. to 6:00 p.m.
  • Saturday: Closed
  • Sunday: Closed

Holiday Closures:

  • April 17, 2017, Patriot’s Day
  • May 29, 2017, Memorial Day
  • July 4, 2017, Independence Day
  • September 4, 2017, Labor Day
  • October 9, 2017, Columbus Day
  • November 10, 2017, Veterans Day (observed)
  • November 23, 2017, Thanksgiving Day
  • December 25, 2017, Christmas Day

Springfield
88 Industry Avenue
Springfield, MA 01104

Business Hours:

  • Monday–Friday: 9:00 a.m. to 5:00 p.m.
  • Saturday: Closed
  • Sunday: Closed

Holiday Closures:

  • April 17, 2017, Patriot’s Day
  • May 29, 2017, Memorial Day
  • July 4, 2017, Independence Day
  • September 4, 2017, Labor Day
  • October 9, 2017, Columbus Day
  • November 10, 2017, Veterans Day (observed)
  • November 23, 2017, Thanksgiving Day
  • December 25, 2017, Christmas Day

Worcester
146 Main Street
Worcester, MA 01608

Business Hours:

  • Monday–Friday: 8:00 a.m. to 6:00 p.m.
  • Saturday: Closed
  • Sunday: Closed

Holiday Closures:

  • April 17, 2017, Patriot’s Day
  • May 29, 2017, Memorial Day
  • July 4, 2017, Independence Day
  • September 4, 2017, Labor Day
  • October 9, 2017, Columbus Day
  • November 10, 2017, Veterans Day (observed)
  • November 23, 2017, Thanksgiving Day
  • December 25, 2017, Christmas Day

 

Contact MassHealth

If you are a current MassHealth member and need to update your account, enroll in or change your health plan, or need to choose your doctor, please call the MassHealth Customer Service Center.

1-800-841-2900, or
TTY 1-800-497-4648
for people who are deaf, hard of hearing, or speech disabled.

Hours:
Monday through Friday,
8:00 a.m. to 5:00 p.m.

MassHealth Enrollment Center Locations:

Chelsea: 47 Spruce Street, Chelsea
Tewksbury: 367 East Street, Tewksbury
Taunton: 21 Spring Street, #4, Taunton
Springfield: 88 Industry Avenue, Springfield

Contact the Health Connector Ombudsman Office

The Health Connector is dedicated to improving our member experience. If you have an issue that has not been resolved by Customer Service or have a complaint regarding your experience with the Health Connector, you can report your experience and a Health Connector Ombudsman will respond to help you. You have the option to send your complaint by mail or online. Please follow the steps below.

In your message, please include important information:

  • Dates of conversations with Health Connector Customer Service.
  • Dates and descriptions of letters you received related to your issue.
  • If the complaint is payment related, include dates, amounts, and payment methods (such as through our online payment portal, through your bank’s bill payment system, by mail, or dropped off in-person at Health Connector walk-in center).
  • DO NOT include any additional personal information such as Social Security numbers, date of birth, addresses, bank account numbers, or personal health information.
Emergency Help: Do not use this form to ask for emergency help. Instead, if you need emergency assistance, you must contact emergency services in your local area by calling 911.
* Required Information

STEP 1:

First, see if your issue is resolved with one of the frequently requested information by clicking the next button below.