Health Connector Customer Service Call Center

1-877-MA-ENROLL (1-877-623-6765), or TTY: 711 for people who are deaf, hard of hearing, or speech disabled.

Business Hours

  • Monday–Friday: 8:00 a.m. to 6:00 p.m.
  • Saturday: Closed, except where noted below
  • Sunday: Closed

Special Saturday hours during Open Enrollment

  • December 5, 2026, 10:00 a.m.–6:00 p.m.
  • December 12, 2026, 10:00 a.m.–6:00 p.m.
  • December 19, 2026, 10:00 a.m.–6:00 p.m.
  • January 9, 2027, 10:00 a.m.–6:00 p.m.
  • January 16, 2027, 10:00 a.m.–6:00 p.m.
  • January 23, 2027, 10:00 a.m.–6:00 p.m.

2026 Holiday Closures

  • November 11, Veterans Day (OPEN during normal business hours)
  • November 26, Thanksgiving Day
  • December 25, Christmas Day

Contact MassHealth

Need assistance? You can schedule a video or phone appointment online with a MassHealth representative using the MassHealth Appointment Scheduling Tool.

If you are a current MassHealth member and need to update your account, enroll in or change your health plan, need to choose your doctor, or have questions about your coverage, call the MassHealth Customer Service Center at

1-800-841-2900, or TDD/TTY: 711 for people who are deaf, hard of hearing, or speech disabled.

Business Hours

  • Monday–Friday: 8:00 a.m. to 5:00 p.m.
  • Saturday: Closed
  • Sunday: Closed

Self-service available 24 hrs/day in English and Spanish.

Contact the Health Connector Ombuds Office

The Health Connector is dedicated to improving our member experience. If you have an issue that has not been resolved by Customer Service or have a complaint regarding your experience with the Health Connector, you can report your experience and a Health Connector Ombudsperson will respond to help you. You have the option to send your complaint by mail or online. Please follow the steps below.

In your message, please include important information:

  • Dates of conversations with Health Connector Customer Service.
  • Dates and descriptions of letters you received related to your issue.
  • If the complaint is payment related, include dates, amounts, and payment methods (such as through our online payment portal, through your bank’s bill payment system, or by mail).
  • DO NOT include any additional personal information such as Social Security numbers, date of birth, addresses, bank account numbers, or personal health information.
Emergency Help: Do not use this form to ask for emergency help. Instead, if you need emergency assistance, you must contact emergency services in your local area by calling 911.