Health Connector Customer Service Call Center
1-877-MA-ENROLL (1-877-623-6765), or TTY: 711 for people who are deaf, hard of hearing, or speech disabled.
Business Hours
- Monday–Friday: 8:00 a.m. to 6:00 p.m.
- Saturday: Closed
- Sunday: Closed
Open Enrollment Special Hours
Weekend Hours
- Saturday, December 21, 2024: 9:00 a.m. to 3:00 p.m.
Extended Hours
- Tuesday, January 21, 2025: 8:00 a.m. to 8:00 p.m.
- Wednesday, January 22, 2025: 8:00 a.m. to 8:00 p.m.
- Thursday, January 23, 2025: 8:00 a.m. to 8:00 p.m.
Note: Extended and special Saturday hours are for the call center only. The walk-in centers will only be open for normal business hours, as listed for each location below.
Holiday Closures
2024
- December 25, Christmas Day
2025
- January 1, New Year’s Day
- January 20, Martin Luther King, Jr. Day (Springfield walk-in center is closed, only)
- February 17, Presidents Day
- April 21, Patriots’ Day (All walk-in centers are closed, only)
- May 26, Memorial Day
- June 19, Juneteenth (All walk-in centers are closed, only)
- July 4, Independence Day
- September 1, Labor Day
- October 13, Indigenous Peoples’ Day
- November 11, Veterans Day
- November 27, Thanksgiving Day
- December 25, Christmas Day
Health Connector Walk-In Center Locations
Boston
133 Portland Street
Boston, MA 02114
Business Hours:
- Monday–Friday: 9:00 a.m. to 5:00 p.m.
- Saturday: Closed
- Sunday: Closed
Face coverings are optional while in the building. Please follow social distancing protocols.
Springfield
88 Industry Avenue, Suite D
Springfield, MA 01104
Business Hours:
- Monday–Friday: 9:00 a.m. to 5:00 p.m.
- Saturday: Closed
- Sunday: Closed
Face coverings are optional while in the building. Please follow social distancing protocols.
Worcester
146 Main Street
Worcester, MA 01608
Business Hours:
- Monday–Friday: 9:00 a.m. to 5:00 p.m.
- Saturday: Closed
- Sunday: Closed
Face coverings are optional while in the building. Please follow social distancing protocols.
Contact MassHealth
Need assistance? You can schedule a video or phone appointment online with a MassHealth representative using the MassHealth Appointment Scheduling Tool.
If you are a current MassHealth member and need to update your account, enroll in or change your health plan, need to choose your doctor, or have questions about your coverage, call the MassHealth Customer Service Center at
1-800-841-2900, or TTY 1-800-497-4648 for people who are deaf, hard of hearing, or speech disabled.
Business Hours
- Monday–Friday: 8:00 a.m. to 5:00 p.m.
- Saturday: Closed
- Sunday: Closed
Self-service available 24 hrs/day in English and Spanish.
Contact the Health Connector Ombuds Office
The Health Connector is dedicated to improving our member experience. If you have an issue that has not been resolved by Customer Service or have a complaint regarding your experience with the Health Connector, you can report your experience and a Health Connector Ombudsperson will respond to help you. You have the option to send your complaint by mail or online. Please follow the steps below.
In your message, please include important information:
- Dates of conversations with Health Connector Customer Service.
- Dates and descriptions of letters you received related to your issue.
- If the complaint is payment related, include dates, amounts, and payment methods (such as through our online payment portal, through your bank’s bill payment system, by mail, or dropped off in-person at Health Connector walk-in center).
- DO NOT include any additional personal information such as Social Security numbers, date of birth, addresses, bank account numbers, or personal health information.