Contact

Health Connector Customer Service Call Center

1-877-MA-ENROLL (1-877-623-6765), or TTY: 711 for people who are deaf, hard of hearing, or speech disabled.

Business Hours

Monday–Friday: 8:00 a.m. to 6:00 p.m.
Saturday: Closed
Sunday: Closed

Health Connector Walk-In Centers Are Closing in 2025

The Springfield walk-in center closed on March 28, 2025. Worcester and Boston locations remain open until May 23 and June 27, respectively.
Find out more about these closures →

Holiday Closures

May 26, Memorial Day
June 19, Juneteenth (Walk-in centers closed, only)
July 4, Independence Day
September 1, Labor Day
October 13, Indigenous Peoples’ Day
November 11, Veterans Day
November 27, Thanksgiving Day
December 25, Christmas Day

Health Connector Walk-In Center Locations

Boston

133 Portland Street
Boston, MA 02114

Business Hours:

Monday–Friday: 9:00 a.m. to 5:00 p.m.
Saturday: Closed
Sunday: Closed

Worcester

146 Main Street
Worcester, MA 01608

Business Hours:

Monday–Friday: 9:00 a.m. to 5:00 p.m.
Saturday: Closed
Sunday: Closed

Contact MassHealth

Need assistance? You can schedule a video or phone appointment online with a MassHealth representative using the MassHealth Appointment Scheduling Tool.

If you are a current MassHealth member and need to update your account, enroll in or change your health plan, need to choose your doctor, or have questions about your coverage, call the MassHealth Customer Service Center at

1-800-841-2900, or TTY: 1-800-497-4648 for people who are deaf, hard of hearing, or speech disabled.

Business Hours

Monday–Friday: 8:00 a.m. to 5:00 p.m.
Saturday: Closed
Sunday: Closed

Self-service available 24 hrs/day in English and Spanish.

Go to the MassHealth website for more information

Contact the Health Connector Ombuds Office

The Health Connector is dedicated to improving our member experience. If you have an issue that has not been resolved by Customer Service or have a complaint regarding your experience with the Health Connector, you can report your experience and a Health Connector Ombudsperson will respond to help you. You have the option to send your complaint by mail or online. Please follow the steps below.

In your message, please include important information:

Dates of conversations with Health Connector Customer Service.
Dates and descriptions of letters you received related to your issue.
If the complaint is payment related, include dates, amounts, and payment methods (such as through our online payment portal, through your bank’s bill payment system, by mail, or dropped off in-person at Health Connector walk-in center).
DO NOT include any additional personal information such as Social Security numbers, date of birth, addresses, bank account numbers, or personal health information.

Emergency Help: Do not use this form to ask for emergency help. Instead, if you need emergency assistance, you must contact emergency services in your local area by calling 911.

STEP 1: First, see if your issue is resolved with one of the frequently asked for information by clicking the next button below.

I need to update my application
You can update your application online by signing into your account and clicking the "Report Changes" button.

Find step-by-step instructions here →
I need to update my mailing address, but not my home address (where I live)
You can update your application online by signing into your account and clicking the "Report Changes" button. From there, click the link that reads "Change your contact information and preferences" that will take to you change your address or other contact information and follow the on-screen instructions to make your changes.

Find more information about making changes here →
How do I cancel my health or dental plan?
To cancel your health plan, you can do so online by signing into your account, go to "Plans." Click the "Cancel Plans" button and follow the steps on the screen.

To cancel dental plan only, you must call customer service at 1-877-MA-ENROLL (1-877-623-6765), or TTY: 711 for people who are deaf, hard of hearing, or speech disabled.

Click here now to find out how to cancel your plan and more important information about canceling your Health Connector, ConnectorCare, or dental plan.
I need to confirm my enrollment status
If you are enrolled in a plan through the Health Connector, such as a Health Connector Plan or ConnectorCare Plan, you can call Health Connector customer service to confirm your enrollment status at 1-877-MA-ENROLL (1-877-623-6765), or TTY: 711 for people who are deaf, hard of hearing, or speech disabled.

If you are enrolled in MassHealth coverage, such as MassHealth Standard or CarePlus, you can call MassHealth customer service to confirm your enrollment status at 1-800-841-2900, or TTY 711 for people who are deaf, hard of hearing, or speech disabled.
I need to confirm my payment to the Health Connector was received
Please note that if you made an online payment, you can check your payment status at any time by:

Signing into your account and click on the "Make Payment" button to go to the member portal. There you can find your payment history.

You can also call customer service at 1-877-MA-ENROLL (1-877-623-6765), or TTY: 711 to check a payment status.

If you made a payment in person at a walk-in center or by mail, you can check on the status or confirm receipt by calling Health Connector customer service.
I need help filling out an application
Did you know you can get free help completing an application by phone or in person with an enrollment expert? If you need help applying or choosing a plan, you can call Health Connector customer service at 1-877-MA-ENROLL (1-877-623-6765), or TTY: 711 for people who are deaf, hard of hearing, or speech disabled.

Get free in-person help near your home. There are hundreds of Enrollment Assisters throughout Massachusetts that can help you fill out an application and help you choose a plan. Find one in your area now →

You can also find information and answers to questions online in the Help Center →
I can't sign in / I'm locked out of my account
If you don't remember your login information, you can reset your username or password.

If you forget your username or password, you can go to the account sign-in page and click on the link "Forgot Username" or "Forgot Password" to get an email from MA Login that will include information and instructions to get back into your account. Please note that these emails will come from MA Login (noreply@login.mahix.org).

If you do not get an email within a few minutes, check your email's spam or junk email folder. If this happens, please add the email address noreply@login.mahix.org to your safe senders list.

Please note: The only required information for this form is your first name and your last name.

I am locked out of my MA Login account. What should I do?

First, follow the instructions above to reset your username or password. If you are not able to get back into your account by clicking the "Forgot username" or "Forgot Password" links (see above), you can call Health Connector customer service for help at 1-877-MA-ENROLL (1-877-623-6765), or TTY: 711 for people who are deaf, hard of hearing, or speech disabled.

When I try to sign in, I get a message that there is already an MA Login account

If you get a message that there is already an account created with your login information, you may need to go through the "I forgot my account username and/or password" process as described above. If you continue to get this message, you can call Health Connector customer service for help at 1-877-MA-ENROLL (1-877-623-6765), or TTY: 711 for people who are deaf, hard of hearing, or speech disabled.

If you are still having login issues, try clearing your browser's cache and restarting your web browser.
I need help choosing a plan
Did you know the Health Connector has health plan Shopping Guides that can help you choose a plan? The shopping guides include important information on how to compare plans as well as help you understand what plan benefits mean. You can fill out the guide online, or save and print them out.

You can find the Guides as well as a link to the Plan Comparison tool on our Resource Download Center page →

Need more help? Get free, in-person help from an Enrollment Assister! There are hundreds of Enrollment Assisters throughout Massachusetts that can help you fill out an application and help you choose a plan. You can find one in your area using our Enrollment Assister Search→
How can I make a payment?
There are currently 4 ways to make your payment:

Online by signing into your account, or making a one-time guest payment.

By phone by calling customer service,

By mail, or

In-person at a walk-in center.

Learn how on our "How to Pay" page →
Was your question answered in the frequently requested information above?*
- Yes
- No
Thank you If you have any additional questions, please call Health Connector Customer Service at 1-877-MA-ENROLL (1-877-623-6765), or TTY 1-877-623-7773 for people who are deaf, hard of hearing, or speech disabled.

Contact

Health Connector Customer Service Call Center

Business Hours

Health Connector Walk-In Centers Are Closing in 2025

Holiday Closures

Health Connector Walk-In Center Locations

Boston

Worcester

Contact MassHealth

Contact the Health Connector Ombuds Office

I need to update my application

I need to update my mailing address, but not my home address (where I live)

How do I cancel my health or dental plan?

I need to confirm my enrollment status

I need to confirm my payment to the Health Connector was received

I need help filling out an application

I can't sign in / I'm locked out of my account

I need help choosing a plan

How can I make a payment?

Please call Customer Service for assistance

Health Connector Ombuds

MassHealth Feedback