Health Connector Customer Service Call Center

1-877-MA-ENROLL (1-877-623-6765), or TTY 1-877-623-7773 for people who are deaf, hard of hearing, or speech disabled.

Business Hours

  • Monday–Friday: 8:00 a.m. to 6:00 p.m.
  • Saturday: Closed
  • Sunday: Closed

2024 Holiday Closures

  • New Year’s Day, January 1
  • January 15, Martin Luther King Jr. Day – Springfield walk-in center is closed
  • February 19, Presidents’ Day
  • April 15, Patriots’ Day – All walk-in centers are closed
  • May 27, Memorial Day
  • June 19, Juneteenth National Independence Day – All walk-in centers are closed
  • July 4, Independence Day
  • September 2, Labor Day
  • October 14, Indigenous Peoples’ Day
  • November 11, Veterans’ Day
  • November 28, Thanksgiving Day
  • December 25, Christmas Day

Health Connector Walk-In Center Locations

Boston

133 Portland Street
Boston, MA 02114

Business Hours:

  • Monday–Friday: 9:00 a.m. to 5:00 p.m.
  • Saturday: Closed
  • Sunday: Closed

Face coverings are optional while in the building. Please follow social distancing protocols.

Springfield

88 Industry Avenue, Suite D
Springfield, MA 01104

Business Hours:

  • Monday–Friday: 9:00 a.m. to 5:00 p.m.
  • Saturday: Closed
  • Sunday: Closed

Face coverings are optional while in the building. Please follow social distancing protocols.

Worcester

146 Main Street
Worcester, MA 01608

Business Hours:

  • Monday–Friday: 9:00 a.m. to 5:00 p.m.
  • Saturday: Closed
  • Sunday: Closed

Face coverings are optional while in the building. Please follow social distancing protocols.

Contact MassHealth

Need assistance? You can schedule a video or phone appointment online with a MassHealth representative using the MassHealth Appointment Scheduling Tool.

If you are a current MassHealth member and need to update your account, enroll in or change your health plan, need to choose your doctor, or have questions about your coverage, call the MassHealth Customer Service Center at

1-800-841-2900, or TTY 1-800-497-4648 for people who are deaf, hard of hearing, or speech disabled.

Business Hours

  • Monday–Friday: 8:00 a.m. to 5:00 p.m.
  • Saturday: Closed
  • Sunday: Closed

Self-service available 24 hrs/day in English and Spanish.

Contact the Health Connector Ombuds Office

The Health Connector is dedicated to improving our member experience. If you have an issue that has not been resolved by Customer Service or have a complaint regarding your experience with the Health Connector, you can report your experience and a Health Connector Ombudsperson will respond to help you. You have the option to send your complaint by mail or online. Please follow the steps below.

In your message, please include important information:

  • Dates of conversations with Health Connector Customer Service.
  • Dates and descriptions of letters you received related to your issue.
  • If the complaint is payment related, include dates, amounts, and payment methods (such as through our online payment portal, through your bank’s bill payment system, by mail, or dropped off in-person at Health Connector walk-in center).
  • DO NOT include any additional personal information such as Social Security numbers, date of birth, addresses, bank account numbers, or personal health information.
Emergency Help: Do not use this form to ask for emergency help. Instead, if you need emergency assistance, you must contact emergency services in your local area by calling 911.