How do I access health or dental services before I receive my member ID card?
Click the name of your new health or dental insurer to skip down the page and learn more
Important information for new members
Once you make your first payment, it will take about five business days before your insurance carrier will be able to confirm your enrollment. Once your enrollment is confirmed, you will receive a Welcome Letter from the Health Connector.
Most insurers will send your ID card within about 2 weeks after the Health Connector receives your full payment. However, your health insurance will still cover you going back to the 1st day of the month your insurance starts. See information about each insurer below for more information.
Due to the time it takes to process payments, if you made your first premium payment for health or dental insurance on the 23rd day of the month or later, your enrollment will not show up in your health insurance carrier’s member services system right away when you call their customer service number.
If you need pharmacy, health, or dental services before your member ID card has arrived, please find your insurance company below to see what you can do to fill prescriptions or receive health or dental services.
Altus Dental
Member ID cards are mailed within 10–14 business days after membership information is received by Altus Dental from the Health Connector.
For dental services, members can call Altus Dental’s Customer Service at 1-877-223-0588 to verify their coverage. If covered, representatives can give members their ID number.
Blue Cross Blue Shield of Massachusetts (BCBSMA)
BCBSMA member ID cards are started on the day the member information received from the Health Connector has been added to our system. There could be a delay of one to two days from when member information is received from the Health Connector and when BCBSMA processes it depending on the processing schedule. Most members can expect to receive their member ID cards within 7–10 business days (but this could be slightly longer for January 1 due to the holiday period and high volume of new members).
If a member does not have an ID card or member ID #, then they may have to pay for prescriptions out-of-pocket and can then submit a reimbursement request to BCBSMA. Please note that some pharmacies may dispense part of a prescription for a member while they are waiting for their ID card, but that would need to be arranged between the member and pharmacy.
If a member does not have an ID card or ID #, then they may have to pay for services out-of-pocket and can then submit a reimbursement request to BCBSMA. Please note that most, if not all, physicians will not bill in advance, but that would need to be arranged between the member and the provider.
Delta Dental
Member ID cards are mailed within 10 business days after membership information is received by Delta Dental from the Health Connector.
Members can contact Delta Dental customer service at 1-800-872-0500 for assistance.
Fallon Health
Member ID Cards are mailed within 5 business days from date membership information is received by Fallon Health from the Health Connector.
Members can contact Fallon Health’s Customer Service at 1-800-868-5200, who will assist by providing the members with their ID number as well as enter the member in the Fallon Health pharmacy system if their information is not already entered. Member ID cards are also available through Fallon Health’s member web portal and mobile application after about 2 business days after membership information is received from the Health Connector.
Members can contact Fallon Health’s Customer Service at 1-800-868-5200 who will assist by providing members with their ID number as well as enter the member in the Fallon Health pharmacy system, if information is not already entered. Member ID cards are also available through Fallon Health’s member web portal and mobile application after about 2 business days after membership information is received from the Health Connector.
Harvard Pilgrim Health Care
Member ID cards are mailed within 7–10 business days after membership information is received by Harvard Pilgrim from the Health Connector.
Harvard Pilgrim members can submit claims to be reimbursed for covered services. For prescriptions, members can pay the pharmacy directly, then have two options:
- Members can submit a Prescription Drug Reimbursement Claim Form to Harvard Pilgrim, along with the required documentation listed on the form.
Or - If a member receives their Harvard Pilgrim member ID card within 30 days of paying for their prescription, they typically may request reimbursement directly from the pharmacy. (Some pharmacies may have a 10-day limit, so members must be sure to ask about their pharmacy’s policy when filling a prescription.)
To access Harvard Pilgrim claim forms, go to www.harvardpilgrim.org/members and click the Member Forms link on the left side of the page. Login is not required.
Harvard Pilgrim members can submit claims to be reimbursed for covered services. For medical services, members must pay their provider, then submit a Medical Claim Form to Harvard Pilgrim, along with the required receipt or documentation listed on the form. For behavioral health services, members must pay the provider, then submit a Behavioral Health Claim Form to Harvard Pilgrim, along with the required documentation listed on the form. To access Harvard Pilgrim claim forms, go to www.harvardpilgrim.org/members and click the Member Forms link on the left side of the page. Login is not required.
Health New England (HNE)
Including the day membership information is received by from the Health Connector, HNE mails ID cards on the 4th or 5th business day after receiving the information.
Members can either call HNE and get their ID number and necessary pharmacy information needed to fill a prescription, or they could print a temporary ID card from my.hnedirect.org, use the HNE mobile app for an ID card, or pay out of pocket and then be reimbursed once they receive their cards.
Members could either call HNE customer service and get their member ID number and necessary information in order to receive health services, or they could print a temporary ID card from my.hnedirect.org, use the HNE mobile app for an ID card, or pay out of pocket and then be reimbursed once they receive their cards.
Mass General Brigham Health Plan
You should expect to receive your ID card within 7–10 calendar days after your payment is processed, and information has been received by Mass General Brigham Health Plan from the Health Connector. Once enrolled by Mass General Brigham Health Plan, you can access your member ID number or print a temporary ID card at any time before you receive your permanent member ID card.
Go to the Mass General Brigham Health Plan member portal to register your member account. That member portal is member.massgeneralbrighamhealthplan.org. Through the website, you will be able to print a temporary ID card. The temporary card includes all information needed to fill a prescription. If you are at the pharmacy without a card, the pharmacy can call Mass General Brigham Health Plan Customer Service at 1-866-414-5533 (TTY: 711) for assistance.
Go to the Mass General Brigham Health Plan member portal to register your member account. That member portal is member.massgeneralbrighamhealthplan.org. Through the member portal, you will be able to print a temporary ID card. The temporary card includes all information needed to see a provider for health services. If you have questions about benefits, that information is also available at member.massgeneralbrighamhealthplan.org. Or you can call Mass General Brigham Health Plan Customer Service at 1-866-414-5533 (TTY: 711). They are available Monday – Friday from 9 AM to 6 PM and Thursdays from 9 AM to 8 PM.
Tufts Health Plan
Member ID cards are mailed within 5 business days after membership information is received by Tufts from the Health Connector.
If members needs pharmacy services and have not received an ID card, but are in the Tufts member system, they will be able to get pharmacy services one of two ways:
- Providers or members can call Tufts customer service for eligibility and pharmacy benefit information.
Or - A Tufts customer service representative would also be able to fax a copy of and/or email a PDF version of the ID card to the member or pharmacy as soon as it is available (if needed before the card is mailed).
If members needs health services and have not received an ID card, but are in the Tufts member system, they will be able to get health services one of two ways:
- Providers or members can call Tufts customer service for eligibility and medical benefit information.
Or - A Tufts customer service representative would also be able to fax a copy of and/or email a PDF version of the ID card to the member or provider as soon as it is available (if needed before the card is mailed).
Individuals and Families: 877-856-2429
Small Groups: 877-856-2430
UnitedHealthcare
Member ID cards are mailed within 7–10 business days after membership information is received by UnitedHealthcare from the Health Connector.
If a member needs pharmacy services and has not received an ID card, but are enrolled in the UnitedHealthcare system, they will be able to get pharmacy services one of two ways:
- Providers or members can call UnitedHealthcare member services at 877-856-2429 for eligibility and pharmacy benefit information.
OR - The member can register online at myuhc.com and after 72 hours will be able to print a temporary ID Card.
If a member needs health services and has not received an ID card, but are enrolled in the UnitedHealthcare system, they will be able to get health services one of two ways:
- Providers or members can call UnitedHealthcare member services at 877-856-2429 for eligibility and medical benefit information.
OR - The member can register online at myuhc.com and after 72 hours will be able to print a temporary ID Card.
WellSense Health Plan
Member ID cards are mailed within 5–7 business days after membership information is received from the Health Connector.
Your pharmacy can call our provider line at 888-566-0008 (ext. 4) to obtain the member information needed to fill your prescription. Or you can contact WellSense Health Plan’s Member Services Department at 1-855-833-8120 (TTY: 711) and request the information needed to fill a prescription, including your Member ID number, BIN, PCN, and Group Number .
New members can call WellSense Health Plan’s Member Services Department at 1-855-833-8120 (TTY: 711) to request their member ID number, which they can provide to their physician. Also, providers are able to confirm eligibility through our portal or interactive phone system using the member’s name and date of birth.