Plan Information

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AllWays Health Partners

Note that Neighborhood Health Plan will become AllWays Health Partners starting January 1, 2019. If you are looking for 2018 plan information for Neighborhood Health Plan, click here →

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Meet Us

“With over 30 years of experience, AllWays Health Partners comes from a tradition of innovation, value, and customer service, built on the combined strengths of Neighborhood Health Plan and Partners HealthCare. And we’ve been delivering on our promise in many ways already with first-to-market programs like our performance guarantees and our customer loyalty program for employers.

Here at AllWays Health Partners, we’re changing the game by challenging the status quo. How do we do that? By listening and acting. From our online member community to the in-person forums we hold for a range of customers — every day we are listening, so we can find fresh solutions to improve the health care experience by asking what matters most to you.”

From “Meet Us”

2019 Plan Information

NCQA Accreditation Star Ratings

Overall
3 out of 4 stars
This is the health insurer’s accreditation score from NCQA. NCQA evaluates the insurer’s quality measures and ongoing improvement.
Access and Service
3 out of 4 stars
NCQA evaluates how well the insurer provides access to needed care and with good customer service. To evaluate these activities, NCQA reviews the insurer’s appeals and denials, interviews the insurer’s staff and grades the results from consumer surveys.
Qualified Providers
3 out of 4 stars
NCQA evaluates the insurer’s efforts to confirm that each doctor is licensed and trained to practice medicine and that the health plan’s members are happy with their doctors. To evaluate these activities, NCQA uses records of doctors’ credentials, interviews the insurer’s staff, and grades the results from consumer surveys.
Staying Healthy
3 out of 4 stars
NCQA evaluates the insurer’s activities that help people maintain good health and avoid illness. To evaluate these activities, NCQA reviews the insurer’s records, grades independently verified clinical data and reviews materials sent to members.
Getting Better
3 out of 4 stars
NCQA evaluates health plan activities that help people recover from illness. To evaluate these activities, NCQA reviews the insurer’s records and interviews the insurer’s staff.
Living with Illness
3 out of 4 stars
NCQA evaluates health plan activities that help people manage chronic illness. NCQA grades independently verified clinical data and interviews the insurer’s staff.

About these ratings:
NCQA LogoThe National Committee for Quality Assurance (NCQA) is a private non-profit dedicated to improving health care quality. NCQA accredits and certifies health care organizations and recognizes physicians in key clinical areas. Visit www.ncqa.org to learn more.

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