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So far Jean Bernard has created 3 blog entries.

Massachusetts Health Connector Selects Faneuil to Strengthen Customer Service for its 300,000 Members

BOSTON – Aug. 21, 2019 – The Massachusetts Health Connector has selected Faneuil as its new customer service vendor due to its extensive experience in supporting state-based exchanges and demonstrated ability to improve existing communication channels and create new platforms for customer interaction. Starting in June 2020, Faneuil will operate the Health Connector’s contact center and walk-in locations and deliver new ways for the Health Connector’s more than 300,000 health and dental insurance members to get information and help about their coverage. “Our top priority is delivering accurate information and support to our members in the way most convenient to them, to ensure they have the access to affordable coverage they deserve,” said Louis Gutierrez, the Executive Director of the Massachusetts Health Connector. “We are looking forward to working with Faneuil and delivering high-quality customer service to our members.” “The Massachusetts Health Connector is considered a trailblazer and leader in health care reform by insuring nearly 98 percent of state residents,” said Faneuil President and Chief Executive Officer Anna Van Buren. “We are honored to partner with Massachusetts Health Connector and welcome the opportunity to serve its customers by increasing the communication channels available to customers and leveraging our many years of expertise supporting state-based exchanges.” The Health Connector handles more than 1 million phone calls year, and walk-in centers in Boston, Worcester, Springfield and Brockton provide in-person support to nearly 83,000 visitors per year. Faneuil will take over operations of the contact center and walk-in centers, bringing along the [...]

Friday, August 23rd, 2019|

Consumer Alert: Shop smart to avoid health insurance scams

Not all companies selling health insurance are actually selling you good coverage. Some companies may try to sign you up for a “scam plan” that doesn’t meet legal requirements or may not even be real. These plans look affordable on the surface, but they may not offer the services or benefits you need to meet state standards. They may end up leaving you with big bills if you need care. That’s why it’s important to be a smart insurance shopper. Use these tips to watch out for plans that won’t be there for you when you need them, and learn how to find a health plan you can trust. Checklist for choosing health insurance you can trust Beware of unsolicited offers of health coverage over the phone or online. Many predatory companies will call you on your phone. They may use high-pressure sales tactics and claim that they can offer you low-cost access to name-brand health plans. If you get a call from a salesperson offering you health insurance, follow these tips to protect yourself: Research a phone number or company online to check its history. Never share personal information with an unsolicited telemarketer. Know that legitimate calls from the Health Connector about your coverage will only come from 1-877-623-6765, and state that “we’re calling from the Massachusetts Health Connector.” Check with the Division of Insurance (DOI) to make sure the health plan is legitimate. You should only buy health insurance from a company that is licensed by the [...]

Thursday, October 11th, 2018|

Massachusetts Health Connector to provide premium waivers to residents and businesses in Lawrence, Andover and North Andover impacted by Columbia Gas incident

LAWRENCE – September 24, 2018 – To ensure residents impacted by the Columbia Gas incident on Sept. 13 are assured continued health insurance coverage, the Massachusetts Health Connector is expanding its existing premium hardship waiver program to members and small businesses who need assistance. The waivers, for Health Connector and Health Connector for Business members, including ConnectorCare, impacted by the incident, are available through the end of 2018, covering up to three months of premiums and coverage upon demonstrated need. “This crisis turned lives upside-down, and many people are going to be dealing with the impacts for months. Many residents need the financial reassurance that their health insurance is not in danger and they can continue to access care,” said Louis Gutierrez, the Executive Director of the Massachusetts Health Connector. “The waiver process is straightforward for members and small businesses, and will allow them to quickly move on to other concerns while ensuring their Health Connector coverage remains in place.” There are currently about 7,500 Health Connector members who live in the three communities impacted by the Sept. 13 gas fires, along with 23 small businesses that provide coverage to employees through Health Connector for Business. Additionally, affected residents who had been in the process of getting into coverage may apply for an extension so they have more time to complete the process. To request a waiver, a member who purchases health insurance for themselves or their family through the Health Connector must contact the Health Connector’s customer service center [...]

Monday, September 24th, 2018|Tags: |