Due to recent severe weather, the deadline to apply, shop, and pay your first premium for March 1, 2015 coverage has been extended to February 23.

The federal Open Enrollment period ends Sunday, February 15, 2015. However, because the recent series of snowstorms caused some closures in our call and walk-in centers and longer wait times for consumers looking for help, the Baker-Polito Administration, along with the federal Centers for Medicare and Medicaid Services, has approved an extension for Massachusetts residents.

Related: Read the February 13, 2015 Press Release

 

What does this mean for you?

If you have not yet completed your application or selected a plan, this means that you have an extra week to apply, pick a plan, and make a payment to complete your enrollment in a plan that starts March 1, 2015. If you or your family members are eligible for MassHealth, your coverage will start right away.

 The payment deadline for coverage that starts March 1 has not changed.

Applicants still must also make their first premium payment no later than Feb. 23, 2015 to complete their enrollment in a plan that starts March 1. Because members who apply and pick a plan by the 23rd will not receive their first bill by the payment due date, you can find out how to make a payment without a bill in-hand on our “How to Pay” page. You have the option to

  • Pay online,
  • In-person, or
  • By mail.

 

If you need help applying or completing your enrollment, you have several choices available:

Online Help

Read our Getting Started Guide for information about applying and enrolling in a plan including step-by-step instructions.

In-Person Help with an Enrollment Assister

For free, in-person help, you can make an appointment with a Navigator or Certified Application Counselor. These are people who have been trained to answer questions and help with applications. Click here to find Navigators and Certified Application Counselors nearby.

In-Person Help at a Health Connector or MassHealth Walk-In Center

You can also get in-person help at one of the following Health Connector walk-in centers (no appointment needed):

  • Boston: 133 Portland Street, 1st Floor
  • Worcester: 146 Main Street, Suite 201/202

Special Hours During Open Enrollment:

  • Monday through Friday, 7:00 a.m. to 7:00 p.m.
  • Saturday, 9:00 a.m. to 3:00 p.m.
  • Sunday, Closed
  • Extra help at the Boston walk-in center will be available the following days and hours:*
    • Friday, February 20, 9:00 a.m. to 5:00 p.m.
    • Saturday, February 21, 9:00 a.m. to 3:00 p.m.
    • Monday, February 23, 9:00 a.m. to 7:00 p.m.

You can also get help at one of the following MassHealth Enrollment Centers open Monday–Friday, 8:00 a.m.–5:00 p.m. (no appointment needed):

  • Chelsea: 45-47 Spruce Street
  • Tewksbury: 367 East Street
  • Taunton: 21 Spring Street, Suite 4
  • Springfield: 333 Bridge Street

 

Help by Phone

Call MassHealth Customer Service at 1-800-841-2900 or TTY: 1-800-497-4648
Hours: Monday through Friday, 8:00 a.m. to 5:00 p.m.

Call Health Connector Customer Service at 1-877-MA ENROLL (1-877-623-6765) or TTY: 711

Special Extended Hours*:

  • Monday through Friday, 7:00 a.m. to 7:00 p.m.
  • Saturday, 9:00 a.m. to 3:00 p.m.
  • Sunday, Closed
  • Special extended hours on the following dates:*
    • Friday, February 20,  7:00 a.m. to 9:00 p.m.
    • Saturday, February 21,  9:00 a.m. to 5:00 p.m.
    • Sunday, February 22,  9:00 a.m. to 5:00 p.m.
    • Monday, February 23,  7:00 a.m. to 9:00 p.m.