How do I make a payment and what resources are available?

As a Health Connector member, you must pay your bill, in full, each month to stay enrolled in coverage. For members with a monthly premium

  • You will get your monthly bill in the mail by the 10th of every month. If you signed up for paperless notices, you will get a notice to see your bill online by signing into your account.
  • If you are enrolled in both, health and dental coverage, you will receive a separate bill for each and must make two separate payments.
  • Health Connector must receive your payment by the 23rd of the month. The payment is for the next month of coverage.

There are 3 ways to make payments:

  • Online through the new member portal
  • By mail through a check or money order
  • By phone by calling Health Connector customer service

Paying online

Log into your account to access the Payment Center from your Dashboard by clicking the “Make Payment” button. You can make a one-time payment, or set up AutoPay (automatic recurring payments). Or, you can make a Guest Payment. Find out more on the How to Pay page →

If you do not have your login information, you can make a Guest Payment.

Only payments by checking or saving account are accepted at this time.

Paying by phone

You can now call customer service to pay your bill. Dial 1-877-623-6765, or TTY: 711 for people who are deaf, hard of hearing, or speech disabled.

What you will need:

  • Your 12-digit Member ID number (found on any bill or notice from the Health Connector) or the phone number associated with your account
  • Your checking or savings account routing and account number

What to do:

  1. Follow the system prompts and press or say “3” if you have existing health or dental coverage with the Massachusetts Health Connector
  2. Then, press or say “1” to use self-service features, including make a payment
  3. Follow the automated system prompts to complete your payment by phone.

You can pay by mail using a check or money order (do not mail cash).

  • Fill out a check or a money order making it payable to: Health Connector
  • Include the detachable payment coupon (bottom part of your bill) with the payment.

Important: Clearly write your 9-digit billing account number beginning with 7 in the memo field of the check or money order. Your billing account number can be found in the top left corner of your Health Connector insurance bill.

  • Mail your payment to the following address. If you are enrolled in both health and dental coverage, you must make two payments. You may mail both payments and coupons in one envelope:

Health Connector
P.O. BOX 412612
Boston, MA 02241-2612

Important: If you are mailing a check or a money order and do not have the payment coupon, include all of the following information with your payment:

  • Your full name
  • Your Member ID number starting with 7
  • Phone number where you can be reached
  • Your mailing address

Only payments by check or money order are accepted online at this time.

Last Update: November 1, 2025
Member Guide, Responsibilities

Related Posts