How do I make a payment and what resources are available?

As a Health Connector member, you must pay your bill, in full, each month to stay enrolled in coverage. For members with a monthly premium

  • You will get your monthly bill in the mail by the 10th of every month.
  • If you are enrolled in both, health and dental coverage, you will receive a separate bill for each and must make two separate payments.
  • Health Connector must receive your payment by the 23rd of the month. The payment is for the next month of coverage.

There are 4 ways to make payments:

  • Online through the new member portal
  • By mail through a check or money order
  • By phone by calling Health Connector customer service
  • In-person at a walk-in center

Paying online

Log into your account to access the Payment Center from the “My Enrollments” page of your account. You can make a one-time payment, or set up AutoPay (automatic recurring payments). Or, you can make a Guest Payment. Find out more on the How to Pay page →

Only payments by checking or saving account are accepted at this time.

You can pay by mail using a check or money order (do not mail cash).

  • Fill out a check or a money order making it payable to: Health Connector
  • Include the detachable payment coupon (bottom part of your bill) with the payment.

Important: Clearly write your 9-digit billing account number beginning with 7 in the memo field of the check or money order. Your billing account number can be found in the top left corner of your Health Connector insurance bill.

  • Mail your payment to the following address. If you are enrolled in both health and dental coverage, you must make two payments. You may mail both payments and coupons in one envelope:

Health Connector
P.O. BOX 412612
Boston, MA 02241-2612

Important: If you are mailing a check or a money order and do not have the payment coupon, include all of the following information with your payment:

  • Your full name
  • Your Member ID number starting with 7
  • Phone number where you can be reached
  • Your mailing address

Only payments by check or money order are accepted online at this time.

Fill out a check or money order following steps 1 and 2 above, making sure that you include the required account information as described above. You can bring your payment to a Health Connector walk-in center with year-round locations in Boston, Springfield, and Worcester. Go to our Contact page for locations and hours.