You were able to enroll in a Health Connector Plan, but proof may be required when we need to know more about you
The Health Connector uses federal and state electronic data sources to validate (confirm) information you enter in your application. These data sources include agencies like the IRS, Social Security Administration, Massachusetts Department of Revenue, Department of Homeland Security, and others. It’s important that the information in your application is as accurate as possible so that your household gets the correct eligibility determination as well as help paying for costs, if you are eligible.
Why do we request information?
When you first apply for coverage or make changes to your application during the year, there may be times when the state and federal electronic data sources we use could not validate (confirm) the information you provided. If this happens, you will need to send information to us so we can confirm information that could not be validated electronically.
Where can I find what documents I need to send and how do I know I need to send documents?
We will send you a letter telling you what proof we needed to confirm and examples of the documents you can send. This information is also available in your online account. A generic list of acceptable documentation for all kinds of verifications is on our website at MAhealthconnector.org/proof.
When should I send the documents?
You should send in the documents as soon as possible after your receive the request letter in the mail. However, you have up to 90 days to send the information if you need time to gather your proof.
How long will it take to process these documents?
Because some times of the year may be busier than others, it may take 10 to 45 days to process documents after they are received.
How can I check online to see if the documents have been processed?
Yes. If you needed to send proof, your Eligibility Results page (under “My Eligibility” in your account) would show the type (category) of proof listed you need to send in the column headed “We need proofs from these categories.”
Once the document is approved and processed, that list will no longer be on your Eligibility Results page.
What will happen if I do not send these documents in?
If you do not send in the requested documents by the deadline in your letter, then you may lose some or all of the financial help you are getting to pay for your coverage, or you could lose your coverage altogether. Usually you have 90 days to send your documents, but you should send the documents as soon as possible to avoid problems with your coverage.
What should I do if I missed my deadline?
If you lose coverage because you did not send your documents by the deadline, then you will need to see if you are eligible to re-enroll in coverage outside of Open Enrollment. Learn more about the special enrollment period→