Coronavirus (COVID-19) Update

Important Coronavirus (COVID-19) updates and reminders

During this important time, we want to let you know that we are making every effort to make sure there will be no interruption in service for our members on account of the current coronavirus health crisis. All actions that members need to complete to maintain coverage are still available—such as making payments, sending documents, and updating account information.

However, to protect people’s safety, our walk-in centers are closed until further notice. Our call center will stay open, but it may be operating with longer wait times as we work to help members.

We’re asking all members to use our online resources as much as possible in the coming days to reduce exposure to other people in Massachusetts and help us keep our call center services as available to as many people as possible.

Please update your information if your income has dropped

We know that many people might not be able to work the same number of hours or make as much money as they normally do because their work is affected by changes related to the coronavirus. For this reason, it’s very important for Health Connector members to update their account information if they find their income has changed.

If you are making less money than usual, you may be able to qualify for lower-cost health insurance. Learn how to update your income information online now →

If you know anyone who needs health insurance

Please help us make sure that everyone has health insurance. Having health insurance will help people stay healthy and safe during this important time. If you know someone who isn’t covered, please encourage them to apply online as soon as possible. We’ve opened up a special period until April 25 for people without health insurance to apply and enroll. Learn more


Massachusetts insurers are required to cover the cost of testing and treatment related to coronavirus and many have set up special helplines to answer specific questions you may have. Learn more

Wednesday, March 18th, 2020|