The current open enrollment period closes on March 31. However, if you tried to apply through the Health Connector during open enrollment for health insurance without help paying for costs, but were unable to complete enrollment because of IT systems issues (such as website errors), you will now have until April 15 to enroll in a plan.
Because of IT system issues, not everyone who tried to apply for health insurance has been able to complete the process. Trouble with completing enrollment will now be considered a qualifying event that allows you to shop through the Health Connector after open enrollment has ended during this limited time only (April 1 – April 15).
If this situation applies to you, you will need to pick a plan by April 15 that starts either May 1 or June 1, and pay the first premium by its due date in order to be enrolled. You will need to confirm that you tried to apply online or over the phone during the open enrollment period, but were not successful in doing so.
In general, the open enrollment period is the only time of year when people who are applying for coverage without help paying for costs can enroll or change a plan for any reason. However, when a person experiences a qualifying event such as birth of a child, marriage, or loss of insurance through a job, the Health Connector allows that person to enroll in health insurance outside of open enrollment. People who can qualify for help paying for coverage through ConnectorCare, MassHealth, Children’s Medical Security Plan (CMSP), or Health Safety Net, and people who currently have coverage and now qualify for premium tax credits for the first time are able to enroll at any point during the year.
Applications can be completed online at MAhealthconnector.org. If you have questions, please call Health Connector Customer Service at 1-877-MA ENROLL (1-877-623-6765) or TTY: 711.
Contact Us
Call Customer Service at 1-877-623-6765 (TTY: 711). Support is available in all languages.
Hours:
Monday–Friday,
8:00 a.m.–6:00 p.m.
Need Help?
Contact Us by Phone
If you have any questions or need help with applying, you can get help! Call Customer Service at 1-877 MA ENROLL (1-877-623-6765), TTY: 711 and choose from available options. Support is available in all languages.
Open Enrollment Hours (through April 30):
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Standard Hours (outside of open enrollment):
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Find In-Person Help
You can also contact a Navigator or Certified Application Counselor to make an appointment. These are people who have been trained to help people apply through the Health Connector. You can find a searchable list of Navigators and Certified Application Counselors at BetterMAHealthconnector.org/get-help.
