Important Update & Upcoming Maintenance

Important Update & Upcoming Maintenance

The Health Connector and MassHealth application will undergo planned maintenance Friday, July 31 at 8 p.m. through Sunday, August 2 at 12 p.m. During this maintenance period, you will not be able to access the application. Please plan ahead if you are applying for the first time, or need to update an existing account.

Why is this maintenance happening?

The Massachusetts Health Connector and MassHealth application is moving to a new website address. Starting Sunday, August 2, 2020, our new application web address will be at https://mahix.org/individual.

If you already have an account, don’t worry. Your information is not changing. You won’t have to create a new login, all of your application information will be the same, and your enrollment information will not be impacted. This move does not impact Health Connector for Business.

To make this happen, the website will be unavailable July 31 at 8:00 p.m. through August 2 at 12:00 p.m. and you won’t be able to complete the following activities during this time:

  • Apply for health coverage
  • Update your account information
  • Upload documents
  • View Health Connector notices
  • Shop for a ConnectorCare or Health Connector plan

Payments to the Health Connector

If you are a Health Connector member and want to pay your premium, you will be able to do so through the guest payment portal.

Important

If you need to complete any actions that will be unavailable during the maintenance time as we move, we kindly ask that you do so before July 31 at 8:00 p.m. or wait until the application is available again on August 2.

Thank you for your cooperation.

Friday, July 31st, 2020|