Service Alert Information – Massachusetts Health Connector

Our walk-in centers have re-opened
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Our walk-in centers have re-opened

Announcements, Help Center, Member Updates, Plan Helper, Service Alert Information

Our walk-in centers have re-opened

Have you heard? Our walk-in centers in Boston, Springfield, and Worcester have re-opened! Now our members and applicants can receive in-person assistance as Open Enrollment continues through January 23, 2022 and beyond for ongoing assistance and enrollment needs. Visitors to our newly reopened walk-in centers must adhere to face covering, social distancing, and capacity requirements to maintain health and safety to visitors and staff. Boston Walk-in Center is located at 133 Portland Street, Boston, MA 02114 Open Monday through Friday, 8 a.m. to 6 p.m. Springfield Walk-in Center is located at 88 Industrial Avenue, Suite D, Springfield, MA 01104 Open Monday through Friday, 9 a.m. to 5 p.m. Worcester Walk-in Center is located at 146 Main Street, Worcester, MA 01608 Open Monday through Friday, 9 a.m. to 5 p.m. If you need health insurance, or are already a Health Connector members and you need to update your account or pick a new plan for 2022, please visit www.MAhealthconnector.org to apply and enroll in a plan. If you need assistance, you can visit a walk-in center, find a local Navigator or Certified Enrollment Counselor through the website, or call the Health Connector at 1-877-MA-ENROLL (TTY 1-877- 623-7773). Let’s get covered together. Don’t forget to follow us on Facebook, Instagram, and Twitter @HealthConnector to countdown Open Enrollment!

Health Connector Customer Service Alert

The Health Connector call center is experiencing a telecommunications system outage. Our team is working urgently to resolve this issue. Please check back later and follow us on social media as we provide updates. If you need to apply for coverage, update your information, reset your login, cancel your plan, submit proof, or make a payment, Please use the self-service functions in your account. You can also contact a Navigator for assistance. We apologize for the inconvenience.

What does this mean for me?

When the online application is unavailable, this means that you will not be able to sign into your account to complete an application, update your information, shop for a plan, or view your Health Connector notices online. If you need to make a payment to your Health Connector account right away, please use an alternative method. Otherwise, check back later to create or access your account when the maintenance is completed. We apologize for the inconvenience.

More ways to get help and information

More ways to get help and information The Health Connector call center is temporarily unavailable due to a system outage. For the best experience possible, we recommend you call back at a later time. Normal Health Connector Customer Service Hours are Monday–Friday: 8:00 a.m. to 6:00 p.m. Saturday: Closed Sunday: Closed Other ways to get help and information: Visit an Enrollment Assister near you How to update your account How to make a payment How to cancel your insurance plan Recover your login information Find more answers in the Help Center →

What does this mean for me?

What does this mean for me? During the Federal Data Services Hub (FDSH) maintenance, you may still create an account and complete an application during the maintenance time, but you may not be able to get your eligibility determination until the Federal Hub is available again after the maintenance period. Find out more about the FDSH Find out more about Advance Premium Tax Credits and eligibility For individuals who complete applications or make changes to their health care coverage during the federal hub’s downtime, you may need to log back into the Health Connector system after the maintenance period is finished to submit your application and complete your plan selection. Please plan accordingly to avoid decision and enrollment delays.

What does this mean for me?

During the Federal Data Services Hub (FDSH) maintenance, you can still Create an account and complete an application up to the e-signature page where you will need to come back after the maintenance to sign and submit your application. Make updates to your application up to the e-signature page where you will need to come back after the maintenance to sign and submit your application changes. If you already have an eligibility determination, you can shop for plans, complete checkout, and make a payment. You can make a payment on your current plan if you are already enrolled. Again, for individuals who need to complete an application or make changes during the FDSH downtime, you may need to log back into the Health Connector system after the maintenance period is finished to submit your application. Please plan accordingly to avoid decision and enrollment delays. Find out more about the FDSH →

What does this mean for me?

If you already have an account with the Health Connector that has already passed ID Proofing, this maintenance will have no impact for you. You can log into your account as usual. If you are new to the Health Connector and are creating an account for the first time, you will need to come back after the maintenance is completed to create your account. Find out more about ID Proofing

What does this mean for me?

The Federal Data Services Hub (FDSH) is what allows state-based Marketplaces, including the Health Connector, to electronically verify your information with federal information sources, such as the IRS, Department of Homeland Security, Social Security Administration, Department of Veterans Affairs, and others. Find out more about the FDSH → If you are planning to fill out or update an application, you may not be able to do so while the FDSH is unavailable. You will need to come back after the maintenance period to finish your application.