Health Connector Member Renewal Information
Massachusetts Open Enrollment ended January 23, 2024.
Now is the time when you can choose to renew or change health insurance plans for 2024. In general, if you keep paying your monthly premiums, you can renew for 2024 into:
- Your current plan, if it is available in 2024, or
- A similar plan from the same insurance carrier, if your current plan is not available for 2024.
If you want to enroll in a different plan, you can shop and change plans during Open Enrollment.
Shop during Open Enrollment to save money. Many of our health plans have similar benefits, which makes them easier to compare. If you shop during Open Enrollment, you may be able to find a plan that costs you less but still covers the benefits you need and the doctors you want in 2024.
Health Connector Member Renewals
Open Enrollment is November 1, 2022 through January 23, 2023. Now is the time when you can choose to renew or change health insurance plans for 2023. In general, if you keep paying your monthly premiums, you can renew for 2023 into:
- Your current plan, if it is available in 2023, or
- A similar plan from the same insurance carrier, if your current plan is not available for 2023.
If you want to enroll in a different plan, you can shop and change plans during Open Enrollment.
Shop during Open Enrollment to save money. Many of our health plans have similar benefits, which makes them easier to compare. If you shop during Open Enrollment, you may be able to find a plan that costs you less but still covers the benefits you need and the doctors you want in 2023.
HERE IS WHAT YOU NEED TO DO
Important Dates and Deadlines
The 2024 Open Enrollment period starts on November 1, 2023, and ends on January 23, 2024.
If you need coverage before January 1, 2024, you can enroll any time of the year if you are eligible for certain programs or experience a qualifying life event. Learn more now →
- November 1, 2023: Open Enrollment begins
- November 23, 2023: Last day for people who have a special enrollment period to shop and enroll in health insurance, dental insurance, or both, that starts December 1, 2023
- December 23, 2023: Last day to shop and enroll in health insurance, dental insurance, or both, that starts January 1, 2024
- January 1, 2024: The 2024 plan year begins
- January 23, 2024: Open Enrollment ends. Last day to enroll in a Health Connector or ConnectorCare health insurance plan—or switch plans—that starts February 1 or March 1, 2024 (you will be able to choose your preferred start date in your application).
Check your 2024 eligibility online
If you are saving on the cost of your 2023 health coverage because you have a ConnectorCare plan or a monthly Advance Premium Tax Credit and see that you no longer qualify for those savings in 2024, you may need to take action to update OR confirm your 2024 income information online.
By confirming or updating their 2024 income, most members may still qualify for savings through the Health Connector.
Follow these steps to check your 2024 eligibility:
- Sign into your account
- Click on My Eligibility
- On the My Eligibility page, open Year 2024
- Under the Actions column, click on the Detail link to see your 2024 Eligibility Results
- If your 2024 eligibility seems incorrect, you may need to update or confirm your 2024 income information. This is easy to do by following the the steps in the Report Changes section of this page.
Important: Even if your income will not change from 2023 to 2024, you still need to go through the income change process to confirm your income and resubmit your application. Once you do so, your eligibility should update.
If updating or confirming your income for 2024 does not update your eligibility, there could be another cause. Find out more about these reasons here.
If you are still not sure, please call Health Connector customer service for assistance at 1-877-623-6765 (TTY 1-877-623-7773) or contact a Navigator in your area.
Report Changes
You can update your application information online at anytime by signing into your account. Here’s a list of the application information you can update:
Updates you can’t make online
Some updates you can’t make yourself online and you will need to call customer service to make. These are:
How to update your information, step-by-step:
Step 1: Sign into your account and go to your “My Eligibility” page. You will see “Year 2024” and “Year 2023” applications listed.
Step 2: On the “My Eligibility” page, click “Edit Application” under the Actions column. If you don’t see this link, skip to Step 3.
Step 3: On the next page, you will need to click the “Report a Change” link under the Actions column.
Step 4: On the next page, you will be able to choose the change (or changes) you need to report. Then, click the “Report Changes” button to make your updates.
Note: If you report a change to your 2023 application, you will be asked if the change will continue into 2024.
For example, if you are reporting a move to a new address that you will be living at into until at least January 2024, you will be able to choose to have this information automatically updated for next year as well.
I see both a Year 2024 and a Year 2023 application. Which application should I make changes to?
- If you have any changes that happened in 2023, make those to your Year 2023 application.
For example: You moved on November 5, 2023 and now have a new home address. You should make this change to your Year 2023 application. - If you have changes that happened in 2023 and will continue in 2024, make those changes on your 2023 application and then choose YES when you are asked if you want to apply those 2023 changes to your 2024 application.
For example: If you expect to still live at your new address you moved to on November 5, 2023 into 2024, click “Yes” to update this information in both Year 2023 and Year 2024 applications. - If you have changes that will happen in 2024, make those to your Year 2024 application, only.
For example: If you are planning to move to a new address on January 2, 2024, you should make this change to your Year 2024 application, only.
Shopping for a 2024 plan
If you are currently enrolled in Health Connector coverage for 2024, follow these simple steps to shop for a 2024 plan.
Step 1: Sign into your account
Step 2: Go to “My Eligibility” section of your account
Step 3: Under the “Year 2024” section, click on the “Detail” link:
Step 4: From there, you will be able to browse 2024 plans by clicking the “Find a Plan for 2024” button:
Step 5: Click the “Continue” button on the next page
Step 6: On the “Health Plan Shopping” page, you will see your Renewal Plan for 2024 that includes the costs. From there, you can compare your 2023 and 2024 plans, or shop for a new plan.
Don’t see a “Find a Plan for 2024” button?
- First, check your eligibility. Only households eligible for Health Connector and ConnectorCare plans can shop online through your account.
- Next, see if you already have a plan in your shopping cart. If you have a plan already waiting in your cart, go to your cart to view it. If you want to shop for a different plan, you can do so from your shopping cart.
- Also, check your enrollments. If you already have a future enrollment pending through auto-enrollment or because you already checked out a plan, you can check by clicking on “My Enrollments” in your account’s left-hand navigation. Then, under your 2024 Future Enrollments, you will see a button to Change Enrollment. Click this button to start shopping for a different plan for 2023.