Report Changes

You can update your application information online at anytime by signing into your account. Here’s a list of the application information you can update:

• Change contact information and preferences
  Click on this link to change your mailing address, language preferences, email address, phone number without resubmitting your application.

• Add someone to your application or tell us if someone is now applying for coverage
  Update if a household member recently got married, had a baby, adopted a child, took custody of a child from foster care or was ordered by a court to provide care for someone. Also select to change someone to applying for coverage.

• Update income and additional questions about health insurance
  Update this information if you now make more or less money than when you applied, or if you have a new income source, or if you need to make a change to the information about the insurance offered by your employer, other insurance coverage (such as Medicare, TRICARE, Peace Corps, or VA Healthcare Program), or MassHealth-specific questions.

  Special Note about income changes

• Change a status
  The types of status that can be changed include your tax filing status, immigration status, citizenship status, disability status, pregnancy status, American Indian/Alaska Native Tribal status, incarceration status and foster care status.

• Change home address, name, sex, or add SSN
  Update your home address, name, sex, or add a Social Security Number for someone on your application.

• Change application type
  Update questions on whether you want to see if you can get help paying for insurance for you or your family.

• Change information about past tax credits
  If you’ve received an Advanced Premium Tax Credit or Connector care plan in a past year, you can tell us if you’ve filed taxes and reconciled all past tax credit with the IRS. If you already answered this question once this year, you may not be able to change your response at this time.

• Updating an existing Social Security number (SSN)
  If you need to update an SSN, you will not be able to do so online, You will need to call customer service to request this change.

• Updating an existing date of birth
  If you need to update an incorrect date of birth, a customer service representative will need to take this request as updating a date of birth can affect things like your eligibility, your monthly premium amount, and more.

How to update your information, step-by-step:

Step 1: Sign into your account and go to your Applications page. You will see “Year 2027” and “Year 2026” applications listed.

Step 2: On the Applications page, click “Edit Application” button.

Step 4: On the next page, you will be able to choose the change (or changes) you need to report. Then, click the “Report Changes” button to make your updates.

How to Send Your Verification Documents

Why you need to send verification documents

After you apply, we may ask you to send documents that prove the information on your application. We do this when we can’t confirm your details through official databases.

Sending your documents helps make sure you:

• Get the right type of coverage
• Receive the right amount of financial help
• Avoid problems with your enrollment

Send your documents as soon as you can. You usually have 90 days to send your documents. If you miss the deadline, you risk losing your coverage or financial help.

How to find out which documents to send

Sign in to your account. On your Dashboard, you can find information about documents (proof) you owe. You can also go to Documents in the menu to both find out what you may owe and upload them.

Don’t have an online account? Call customer service and we can help.

Check your mail

Each household member will also get a letter in the mail listing the required documents. You may get letters from both the Health Connector and MassHealth. Both are valid. Respond to each one.

Ways to send your documents

Pick the option that works best for you.

1. Online
   Upload documents through your account. This is the fastest option.
2. Mail
   Send copies to:

Health Connector Processing Center
P.O. Box 4404
Taunton, MA 02780

3. Fax
   Fax copies to 857-323-8300.
   This fax is for eligibility verification documents only.
4. In personVisit a MassHealth Enrollment Center or get free help from Local Navigators and Certified Application Counselors near you.

Tips for sending documents correctly

Follow these steps to avoid delays.

• Send copies only. Do not send original documents.
• Write your name and member ID on each document you send.
• If you are mailing your documents, include a copy of the request letter you received in the mail.
• Send clear copies. We can’t use documents that are hard to read.

What happens after you send your documents

We’ll review your documents and send you a notice if we need more information. Processing can take several weeks.

While you wait, keep paying your monthly premium on time, if you have one, to stay covered.

For more details on acceptable documents and how to send them, visit our verification documents page.

Received a warning letter? If you missed the 90-day deadline, we’re here to help. You usually have 30 days from the date of your warning letter to send your documents before your coverage is at risk. Send them as soon as you can.