Health Connector Member Renewal Information

Open Enrollment is November 1, 2019 through January 23, 2020

Now is the time when you can choose to renew or change health insurance plans for 2020. In general, if you keep paying your monthly premiums, you can renew for 2020 into:

  • Your current plan, if it is available in 2020, or
  • A similar plan from the same insurance carrier, if your current plan is not available for 2020.

If you want to enroll in a different plan, you can shop and change plans during Open Enrollment.

Shop during Open Enrollment to save money. Many of our health plans have similar benefits, which makes them easier to compare. If you shop during Open Enrollment, you may be able to find a plan that costs you less but still covers the benefits you need and the doctors you want in 2020.

Health Connector Member Renewals

Open Enrollment is November 1, 2019 through January 23, 2020. Now is the time when you can choose to renew or change health insurance plans for 2020. In general, if you keep paying your monthly premiums, you can renew for 2020 into:

  • Your current plan, if it is available in 2020, or
  • A similar plan from the same insurance carrier, if your current plan is not available for 2020.

If you want to enroll in a different plan, you can shop and change plans during Open Enrollment.

Shop during Open Enrollment to save money. Many of our health plans have similar benefits, which makes them easier to compare. If you shop during Open Enrollment, you may be able to find a plan that costs you less but still covers the benefits you need and the doctors you want in 2020.

HERE IS WHAT YOU NEED TO DO

Important Dates and Deadlines

The 2020 Open Enrollment period is November 1, 2019 through January 23, 2020.

If you need coverage before January 1, 2020, you can enroll any time of the year if you are eligible for certain programs or experience a qualifying life event. Learn more now →

  • November 1, 2019: Open Enrollment begins
  • November 23, 2019: Last day for people who have a special enrollment period to shop and enroll in health insurance, dental insurance, or both, that starts December 1, 2019
  • December 23, 2019: Last day to shop and enroll in health insurance, dental insurance, or both, that starts January 1, 2020
  • January 1, 2020: The 2020 plan year begins
  • January 23, 2020: Last day to enroll in a Health Connector or ConnectorCare health insurance plan—or switch plans—that starts February 1, 2020

 Check your 2020 eligibility online

If you are saving on the cost of your 2019  health coverage because you have a ConnectorCare plan or a monthly Advance Premium Tax Credit and see that you no longer qualify for those savings in 2020, you may need to take action to confirm your 2020 income information online.

By confirming or updating your 2020 income, most members may still qualify for savings through the Health Connector. 

Follow these steps to check your 2020 eligibility:

  1. Sign into your account
  2. Click on My Eligibility
  3. On the My Eligibility page, open Year 2020
  4. Under the Actions column, click on the Detail link to see your 2020 Eligibility Results
  5. If your 2020 eligibility seems incorrect, you may need to update or confirm your 2020 income information. This is easy to do by following the the steps in the Report Changes section of this page.

Important: Even if your income will not change from 2019 to 2020, you still need to go through the income change process to confirm your income and resubmit your application. Once you do so, your eligibility should update. If updating or confirming your income for 2020 does not update your eligibility, there could be another cause. Find out more about these reasons here. 

If you are still not sure, please call Health Connector customer service for assistance at 1-877-623-6765 (TTY 1-877-623-7773) or visit a Navigator in your area.

Report Changes

You can update your application information online at anytime by logging into your account. Here’s a list of the application information you can update:

  • Change contact information and preferences
    Click on this link to change your mailing address, language preferences, email address, phone number without resubmitting your application.

  • Add someone to your application or tell us if someone is now applying for coverage
    Update if a household member recently got married, had a baby, adopted a child, took custody of a child from foster care or was ordered by a court to provide care for someone. Also select to change someone to applying for coverage.
  • Update income and additional questions about health insurance
    Update this information if you now make more or less money than when you applied, or if you have a new income source, or if you need to make a change to the information about the insurance offered by your employer, other insurance coverage (such as Medicare, TRICARE, Peace Corps, or VA Healthcare Program), or MassHealth-specific questions.

    Special Note about income changes
  • Change a status
    The types of status that can be changed include your tax filing status, immigration status, citizenship status, disability status, pregnancy status, American Indian/Alaska Native Tribal status, incarceration status and foster care status.

  • Change home address, name, sex, or add SSN
    Update your home address, name, sex, or add a Social Security Number for someone on your application.

  • Change application type
    Update questions on whether you want to see if you can get help paying for insurance for you or your family.

  • Change information about past tax credits
    If you’ve received an Advanced Premium Tax Credit or Connector care plan in a past year, you can tell us if you’ve filed taxes and reconciled all past tax credit with the IRS. If you already answered this question once this year, you may not be able to change your response at this time.

Updates you can’t make online

Some updates you can’t make yourself online and you will need to call customer service to make. These are:

  • Updating an existing Social Security number (SSN)
    If you need to update an SSN, you will not be able to do so online, You will need to call customer service to request this change.

  • Updating an existing date of birth
    If you need to update an incorrect date of birth, a customer service representative will need to take this request as updating a date of birth can affect things like your eligibility, your monthly premium amount, and more.

Sign into your account to report changes now

How to update your information, step-by-step:

Step 1: Sign into your account and go to your “My Eligibility” page. You will see “Year 2020” and “Year 2019” applications listed.

Screenshot of an example My Eligibility page that shows Year 2018 and Year 2019 application links

Step 2: On the “My Eligibility” page, click “Edit Application” under the Actions column. If you don’t see this link, skip to Step 3.

Screenshot of the Edit Application Link

Step 3: On the next page, you will need to click the “Report a Change” link under the Actions column.

Screenshot of the Report a Change Link in the application

Step 4: On the next page, you will be able to choose the change (or changes) you need to report. Then, click the “Report Changes” button to make your updates.

Screenshot of the change your information page in the application

Note: If you report a change to your 2019 application, you will be asked if the change will continue into 2020.

For example, if you are reporting a move to a new address that you will be living at into until at least January 2020, you will be able to choose to have this information automatically updated for next year as well.

I see both a Year 2020 and a Year 2019 application. Which application should I make changes to?

  • If you have any changes that happened in 2019, make those to your Year 2019 application.
    For example:
    You moved on November 5, 2019 and now have a new home address. You should make this change to your Year 2019 application.
  • If you have changes that happened in 2019 and will continue in 2020, make those changes on your 2019 application and then choose YES when you are asked if you want to apply those 2019 changes to your 2020 application.
    For example: If you expect to still live at your new address you moved to on November 5, 2019 into 2020, click “Yes” to update this information in both Year 2019 and Year 2020 applications.
  • If you have changes that will happen in 2020, make those to your Year 2020 application.
    For example:
    If you are planning to move to a new address on January 1, 2020, you should make this change to your Year 2020 application, only.
Sign into your account to report changes now

Shopping for a 2020 plan

If you are currently enrolled in Health Connector coverage for 2020, follow these simple steps to shop for a 2020 plan.

Remember, you will be enrolled into the same or similar plan if you take no action to shop. By shopping and comparing your options during Open Enrollment, you may be able to find a health plan that costs you less but still covers the benefits you need and the doctors you want. 

Step 1: Sign into your account

Step 2: Go to “My Eligibility” section of your account

Step 3: Under the “Year 2020” section, click on the “Detail” link:

Screenshot detail of the My Eligibility landing page with the detail link highlighted

Step 4: From there, you will be able to browse 2020 plans by clicking the “Find a Plan for 2020” button:

Screenshot detail of the Eligibility results page with the find a 2020 plan button highlighted

Step 5: Click the “Continue” button on the next page

Step 6: On the “Health Plan Shopping” page, you will see your Renewal Plan for 2020 that includes the costs. From there, you can compare your 2019 and 2020 plans, or shop for a new plan.

Don’t see a “Find a Plan for 2020” button?

  • First, check your eligibility. Only households eligible for Health Connector and ConnectorCare plans can shop online through your account.
  • Next, see if you already have a plan in your shopping cart. If you have a plan already waiting in your cart, go to your cart to view it. If you want to shop for a different plan, you can do so from your shopping cart.
  • Also, check your enrollments. If you already have a future enrollment pending through auto-enrollment or because you already checked out a plan, you can check by clicking on “My Enrollments” in your account’s left-hand navigation. Then, under your 2020 Future Enrollments, you will see a button to Change Enrollment. Click this button to start shopping for a different plan for 2020.

Screenshot of change enrollment button highlighted

Whether you plan to enroll into the same (or similar) plan as you were in 2019, or shop for a new plan for 2020, you will need to continue to make your premium payments on time to avoid a gap in coverage.

ConnectorCare Plan Shopping Guide

ConnetorCare 2017 Shopping Guide thumbnail

The ConnectorCare Shopping Guide for 2020 offers step-by-step instructions for choosing and enrolling in a ConnectorCare health plan.

Download in English

Health Connector Plan Shopping Guide

QHP 2017 Shopping Guide thumbnail

The Health Plan Shopping Guide offers step-by-step instructions to help you choose and enroll in a Health Connector (unsubsidized) health plan.

Download in English

Plan Finder Tool

This tool can help you see which of your preferred providers and prescription drugs are covered by the health plans available to you through the Massachusetts Health Connector.

Find Plans Now

Plan Benefit Comparison Tool

If you’re enrolled in a 2019 Health Connector health or dental plan, this tool can help you compare 2019 and 2020 plan benefits and costs, apples-to-apples.

Compare Plans Now