December 15, 2021 – The Massachusetts Health Connector is reopening its public walk-in center in Springfield today, providing the option to members and applicants to receive in-person assistance as Open Enrollment continues through January 23, 2022, and beyond for ongoing assistance and enrollment needs.
The full-service walk-in center will provide assistance to members regarding their coverage and assisting applicants completing their application and enrollment process. Members may also make their premium payments at the walk-in center in the form of check or money order.
“Many of our members appreciate the in-person support offered by our walk-in centers, and reopening during Open Enrollment is a priority for the Health Connector,” said Louis Gutierrez, the Executive Director of the Massachusetts Health Connector. “Members in Springfield can access quality, in-person help starting this week, through Open Enrollment and beyond.”
The Health Connector closed its walk-in centers in March 2020 due to the COVID-19 pandemic. Visitors to the newly reopened walk-in center must adhere to mask and capacity requirements to maintain health and safety to visitors and staff.
The Springfield walk-in center is located at the MassHealth Enrollment Center at 88 Industrial Ave., and is open Monday-Friday, 9 a.m.-5 p.m.
People who need health insurance, or members who need to update their accounts or pick a new plan for 2022 can visit www.MAhealthconnector.org to apply and enroll in a plan. Those who need assistance can visit a walk-in center, find a local Navigator or Certified Enrollment Counselor through the website, or call the Health Connector at 877-MA-ENROLL (TTY 1-877-623-7773).
About the Massachusetts Health Connector
The Massachusetts Health Connector is the Commonwealth’s health insurance exchange, and currently serves 300,000 individuals and small-employer members with health and dental insurance. Massachusetts residents who do not have health insurance from an employer or other entity can use the exchange to gain coverage. Through the ConnectorCare program, income-qualifying residents can access coverage that includes free and low-cost premiums and co-pays, and no deductibles. Access to health coverage for individuals and small businesses can be found at the Health Connector’s website, MAhealthconnector.org.
###
