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Enrollment assisters, like Navigators and Certified Application Counselors (CACs), can help you understand new coverage options available as a result of national health care reform and find the most affordable coverage that meets your needs. These trained and certified individuals can help you from application through enrollment into new health insurance plans and answer your questions about your eligibility, application, payments, plan details, and health care reform rules and requirements. Find a Free Enrollment Expert

If you have questions about an application for health insurance without financial assistance, contact the Health Connector’s Customer Service Center at 1-877-623-6765. If you have a question about an application for help paying for health coverage, contact the MassHealth Customer Service Center at 1-800-841-2900. Health Connector Customer Service 1-877-623-6765 TTY: 711 For hours, visit the "Contact"page. MassHealth Customer Service 1-800-841-2900 TTY: 1-800-497-4648 8:30 a.m. – 5:00 p.m., Monday through Friday

The most recent Open Enrollment period ended January 23, 2024. If it is outside the Open Enrollment period, there are still ways to get health insurance! If you qualify for coverage through the Health Connector, certain life events (“qualifying events”) allow you to get coverage during a 60-day special enrollment period, even though open enrollment has ended. You can enroll any time of the year if: You qualify for MassHealth. You now qualify for a ConnectorCare plan through the Health Connector after not having qualified in the past, or after applying for the first time. You are applying for dental coverage. You are a member of a federally recognized tribe or Alaska Native shareholder. Find out more about Special Enrollment Period to get started → If you are not sure if you qualify, you can get help by calling customer service or calling an Enrollment Assister near you to make an appointment.

Here is a list of information and documents that you may want to gather before you start your new insurance application. You can still apply for help paying for health coverage if you have most of the information below. Social Security numbers for all people who are applying or An immigration document for all non-U.S. citizens who are applying. If you are applying for help paying for insurance: a copy of your federal tax return from last year. If you did not file taxes last year, or your income has changed since last year, have information about your current income ready (such as recent pay stubs or an unemployment award letter). Home or mailing address for everyone in your household who needs insurance. If your employer or your spouse’s employer offers health insurance, ask their Human Resources department these questions: Do any of the health plans that the employer offers meet the“minimum value” standard? What is the employee contribution to the lowest-cost health plan offered for an individual? How often? Weekly Every 2 weeks Twice a month Monthly

A paper application can take up to several weeks to process. If you are applying for coverage starting January 1, 2015, if you use a paper application, it is recommended you submit it no later than December 6, 2014. If you want to confirm that your application and/or supporting documentation has been received, you can contact MassHealth Customer Service at 1-800-841-2900.

Yes, you can download an application for health insurance coverage on the Health Connector on the Forms page. Everyone who needs insurance should try and complete an application online instead of a paper application, if possible. An online application is the fastest way to get coverage. [button link="https://mahealthconnector.optum.com/individual" color="default" size="" type="" shape="" target="_blank" title="" gradient_colors="|" gradient_hover_colors="|" accent_color="" accent_hover_color="" bevel_color="" border_width="1px" shadow="" icon="" icon_divider="yes" icon_position="left" modal="" animation_type="0" animation_direction="down" animation_speed="0.1" alignment="left" class="" id=""]Apply Online[/button]

Yes, you can log back in to your account any time. If you are filling out an application, you can save your work and come back later to finish. Once you have completed and submitted your online application, you can only make a change by contacting the Health Connector’s Customer Service Center at 1-877-623-6765 (TTY: 711).