Individuals & Families

When is Open Enrollment and when do Health Connector plans start?

The 2027 Open Enrollment is October 23, 2026, through January 23, 2027. In general, Open Enrollment is the only time of year when you can purchase or change insurance plans for any reason. However, you may be allowed to enroll at any time of year if you experience certain life events, such as losing your current insurance. If you qualify for MassHealth, or for a ConnectorCare plan, or want to purchase a standalone dental plan, you may enroll at any time during the year. Find out more now → When you enroll in a health or dental plan by the enrollment deadline - which is the 23rd day of each month - then the earliest plan start date is the first day of the following month. For example, if you complete enrollment by September 23, then your coverage start date will be October 1.

How can an Enrollment Assister help me?

Enrollment Assisters, like Navigators and Certified Application Counselors (CACs), can help you understand new coverage options available as a result of national health care reform and find the most affordable coverage that meets your needs. These trained and certified individuals can help you from application through enrollment into new health insurance plans and answer your questions about your eligibility, application, payments, plan details, and health care reform rules and requirements. To find an Enrollment Assister organization near you, go to the online search tool. Call to make an appointment.

What is an Advance Premium Tax Credit (APTC)?

An Advance Premium Tax Credit (APTC) is money from the federal government that helps lower the cost of your health insurance. It goes straight to your insurance company each month. That means you pay less for your monthly premium.You do not have to wait until tax time to get this help. If you qualify, you can use the tax credit right away to make your plan more affordable.How APTC lowers your monthly costWhen you enroll in a plan through the Health Connector, you can choose how much of your tax credit to use each month. Here is how it works:The tax credit is sent directly to your insurance company.The credit is applied to your monthly premium.You pay less out of your own pocket.Your APTC is based on an estimateYour APTC amount is based on the income you tell us when you apply. Because it uses the income you expect to earn, it is an estimate.Real life changes, though. Your actual income for the year is often a little higher or lower than what you first reported. That is normal.Your final tax credit is set at tax timeThe government does not decide your final tax credit until you file your federal taxes for the year. That final number is based on your actual income for the whole year.When you file, the government compares two things:The amount of APTC you used during the year.The amount you actually qualified for.This comparison decides whether your advance credit was the right amount.What this means for [...]

What are ConnectorCare plans?

ConnectorCare plans are a set of plans that offer lower monthly premiums and lower out-of-pocket costs, because they are partially paid for by the state. If you qualify for a ConnectorCare plan, you will be able to get the most savings possible. Learn more about ConnectorCare plans

How do I get started?

Click "Get Started" now to learn what you need to do to apply for and enroll in coverage. Or, visit the "Getting Started Guide" section for important information that can help you get started. It includes information you should have on-hand as well as step-by-step instructions.

Where should I call to find out about the status of a paper application?

If you have questions about an application for health insurance without financial assistance, contact the Health Connector’s Customer Service Center at 1-877-623-6765. If you have a question about an application for help paying for health coverage, contact the MassHealth Customer Service Center at 1-800-841-2900. Health Connector Customer Service 1-877-623-6765 TTY: 711 For hours, visit the "Contact"page. MassHealth Customer Service 1-800-841-2900 TTY: 711 8:30 a.m. – 5:00 p.m., Monday through Friday

What kind of health insurance are Massachusetts students required to have?

Massachusetts law requires students enrolled in higher education programs with a 75% full-time curriculum to be covered by health insurance that offers reasonably comprehensive coverage of health care services. Reasonable comprehensive coverage could include (but is not limited to) MassHealth, Health Connector plans, or an employer health plan. All of the plans offered by the Health Connector have been awarded the state’s Seal of Approval, so you can be sure the plan you choose meets both state and national coverage standards.

How much do plans cost?

The Health Connector offers a tool to estimate what programs you may qualify for and monthly plan premium costs. Go get started, go to the "Get and Estimate" tool now.          

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