Where can I learn more about plans and coverage?
Visit the "Plan Information" section for information, summaries of benefits and coverage, and service area maps for health and dental carriers.
Where should I call to find out about the status of a paper application?
If you have questions about an application for health insurance without financial assistance, contact the Health Connector’s Customer Service Center at 1-877-623-6765. If you have a question about an application for help paying for health coverage, contact the MassHealth Customer Service Center at 1-800-841-2900. Health Connector Customer Service 1-877-623-6765 TTY: 711 For hours, visit the "Contact"page. MassHealth Customer Service 1-800-841-2900 TTY: 1-800-497-4648 8:30 a.m. – 5:00 p.m., Monday through Friday
How much do plans cost?
The Health Connector offers a tool to estimate what programs you may qualify for and monthly plan premium costs. Go get started, go to the "Get and Estimate" tool now.
Do I qualify for free or low-cost coverage?
The Health Connector offers a tool to estimate what programs you may qualify for and monthly plan premium costs. Go get started, go to the "Get and Estimate" tool now.
Where can I find in-person help near my home?
Enrollment assisters, like Navigators and Certified Application Counselors (CACs), can help you understand new coverage options available as a result of national health care reform and find the most affordable coverage that meets your needs. These trained and certified individuals can help you from application through enrollment into new health insurance plans and answer your questions about your eligibility, application, payments, plan details, and health care reform rules and requirements. Find a Free Enrollment Expert
How can I make a premium payment?
There are 4 ways to make payments to the Health Connector: Online at payment.mahealthconnector.org with your checking or savings account. By mail with a check or money order. In-person at one of our customer service walk-in centers with a check or money order. Through your bank’s online bill payment system. We do not accept cash, PayPal, credit or debit cards, mobile pay, or other forms of electronic payments at this time. You can read in detail about each of these ways to pay on our How to Pay page now → It's important to note that Premium payments for individual and family health and dental plans are due the 23rd of the month before coverage effective (start) date. See the table below. If you purchased both a health and a dental plan, each plan’s premium must be paid separately.
After I finish my online application, can I log back into my account?
Yes, you can log back in to your account any time. If you are filling out an application, you can save your work and come back later to finish. Once you have completed and submitted your online application, you can only make a change by contacting the Health Connector’s Customer Service Center at 1-877-623-6765 (TTY: 711).
How long does it take to process a paper application?
A paper application can take up to several weeks to process. If you are applying for coverage starting January 1, 2015, if you use a paper application, it is recommended you submit it no later than December 6, 2014. If you want to confirm that your application and/or supporting documentation has been received, you can contact MassHealth Customer Service at 1-800-841-2900.
I would like to apply for health insurance coverage using a paper application, can I download an application?
Yes, you can download an application for health insurance coverage on the Health Connector on the Forms page. Everyone who needs insurance should try and complete an application online instead of a paper application, if possible. An online application is the fastest way to get coverage. [button link="https://mahealthconnector.optum.com/individual" color="default" size="" type="" shape="" target="_blank" title="" gradient_colors="|" gradient_hover_colors="|" accent_color="" accent_hover_color="" bevel_color="" border_width="1px" shadow="" icon="" icon_divider="yes" icon_position="left" modal="" animation_type="0" animation_direction="down" animation_speed="0.1" alignment="left" class="" id=""]Apply Online[/button]
What information do I need to apply?
Here is a list of information and documents that you may want to gather before you start your new insurance application. You can still apply for help paying for health coverage if you have most of the information below. Social Security numbers for all people who are applying or An immigration document for all non-U.S. citizens who are applying. If you are applying for help paying for insurance: a copy of your federal tax return from last year. If you did not file taxes last year, or your income has changed since last year, have information about your current income ready (such as recent pay stubs or an unemployment award letter). Home or mailing address for everyone in your household who needs insurance. If your employer or your spouse’s employer offers health insurance, ask their Human Resources department these questions: Do any of the health plans that the employer offers meet the“minimum value” standard? What is the employee contribution to the lowest-cost health plan offered for an individual? How often? Weekly Every 2 weeks Twice a month Monthly