The Health Connector is dedicated to making sure that all members have access to information in their language. As a member of the Health Connector, you have a right to access to interpretation services, at no cost to you. The Health Connector has dedicated Spanish-speaking customer service representatives. You can access a Spanish speaking representative or be connected to a telephonic interpreter for other languages by calling Health Connector Customer Service at 1-877-623-6765 (TTY: 711). A Customer Service representative will connect you to telephonic interpreters who can speak in your preferred language. This service is also available through our walk in center locations, and at hearings for appeals.
You may also ask for an American Sign Language (ASL) interpreter. These interpreters can provide ASL interpretation at the Health Connector’s walk in center locations or at the Appeals unit after an appointment or hearing date is requested. Appointments are requested through the walk-in centers, through the Health Connector Appeals staff, or by phone with a Customer Service representative.
You can find more information about access for members who speak other languages in our Language Access Plan, available on our website at www.MAhealthconnector.org/site-policies/language-rights