Use this guide to help you choose a health insurance plan through the Massachusetts Health Connector.
Step 1: Know which plans are available to you
First, you’ll need to know which plans are available to you. If you applied online, you’ll be able to review your plan choices after you complete your application and click the Find a Plan button. If you applied by paper application or by phone, you can search for plans available in your area by going to your account and clicking on Preview Plans halfway down the homepage. You can also call Customer Service.
Step 2: Compare costs
The total cost of your coverage will include your monthly premium payments and your out-of-pocket costs. In general, the lower your monthly premium, the higher your out-of-pocket costs will be when you get covered services. You can find a list of benefits included in all Health Connector plans below.
Our plans are organized by metallic tiers (levels) to make plan premiums and out-of-pocket costs easier to compare. Learn more about metallic tiers on page 5.
Use our worksheet on page 3 to see how much your out-of-pocket costs might be, based on health services you think you’ll need during the plan year.
Step 3: Check the providers and prescription medicines covered by plans
Once you’ve narrowed your plan choices down, check to see if providers you want to use for care (such as doctors, hospitals, or health centers) and any prescription medicines you need are covered by a plan before you enroll. To find out which plans cover your providers and medicines, use our online Plan Finder tool.
Step 4: Choose your new plan and enroll
After you’ve learned more about a plan’s costs and checked to see if the providers you want are in its network, you will need to complete your enrollment. You can enroll online, or call Customer Service to enroll by phone at 1-877 MA ENROLL (1-877-623-6765) or TTY: 711.
After you choose a plan, you’ll need to pay your first premium to complete enrollment. Payment is always due by the 23rd of the month before your coverage begins.
Questions to help you get started
Answer the questions below before you start shopping for health insurance. Your answers will help you decide which health plans are best for you and your family. Your answers will also help you know how much you might have to pay in out-of-pocket costs for the year.
Compare your choices
Use this chart to compare up to three plans. Use the rest of this guide to answer questions you have while you are filling out the chart.
To fill out the chart, you’ll need to look at the Summary of Benefits and Coverage (SBC) for each plan. You can find the summaries on the plans’ websites, as well as on the Plan Information page.
You will also need to know if your providers are in the plans. You can find out by using our Plan Finder tool. You can also check the insurer’s (insurance company) website or call the insurer directly.
To help you compare out-of-pocket costs for the year with different plans, you can multiply the co-pays you list below for each plan by the number of visits or prescriptions that you listed earlier.
| Plan A | Plan B | Plan C | |
|---|---|---|---|
| Name of plan | |||
| Monthly premium | |||
| Are the providers and hospitals you want in the plan network? | ☐ Yes ☐ No | ☐ Yes ☐ No | ☐ Yes ☐ No |
| Deductible amount | |||
| Maximum out-of-pocket (MOOP) amount | |||
| Can this plan be paired with a Health Savings Account (HSA)? | ☐ Yes ☐ No | ☐ Yes ☐ No | ☐ Yes ☐ No |
| Is dental coverage included? | ☐ Yes ☐ No | ☐ Yes ☐ No | ☐ Yes ☐ No |
Is there co-insurance for any services you may need?
|
☐ Yes ☐ No | ☐ Yes ☐ No | ☐ Yes ☐ No |
| How much are co-pays for visits to a Primary Care Physician (PCP)? | |||
| How much are co-pays for visits to specialists? | |||
Are the prescription medications you take covered by this plan?
|
☐ Yes ☐ No | ☐ Yes ☐ No | ☐ Yes ☐ No |
What benefits do the health plans cover?

All of the health plans you can choose through the Health Connector offer these health benefits:
- Outpatient care – Treatment you get without being admitted to a hospital
- Inpatient care – Treatment you get in the hospital
- Emergency room – Treatment you get in an emergency room
- Prenatal and postnatal care – Care before and after your baby is born
- Mental health and substance use disorder services – This includes behavioral health treatment, counseling, and psychotherapy
- Prescription drugs – These are medications prescribed by your physician that you take at home
- Services and items to help you recover if you are injured, or have a disability or chronic condition – This includes physical and occupational therapy, speech-language pathology, psychiatric rehabilitation, and more
- Lab tests – These include tests such as blood work or Pap smears
- Preventive services – Services to help keep you healthy, like counseling, screenings, and vaccines
- Pediatric services – Services for children, including vision care
How do the health plans differ?

Differences between plans include:
- Which health insurance company offers the plan
- Provider networks (the doctors, hospitals, and other providers in the plan)
- Costs, including monthly premium, and out-of-pocket costs like co-pays and deductible
In Questions to help you get started, you wrote the names of doctors and hospitals you want in the plan you choose. Before you enroll in a plan, use our online tools at PlanFinder.MAhealthconnector.org to make sure the providers you want and the prescription drugs you need are in the plan’s network. You can also call the insurance company directly for this information.
When you search or call an insurance company to ask about a provider, be sure to give the plan’s full name. For example, say: “Fallon Health Select Care Platinum Connector” and not just “Fallon Health.”
What kinds of costs do health plans have?

There are five kinds of costs in health plans:
- Premium: This is the cost you pay each month, whether or not you use health care services. You will pay your monthly premium bill to the Health Connector. The premium is always due by the 23rd of the month.
- Deductible: This is the total cost you must pay in a plan year before your plan will pay for part or all of your services.
- Co-pay: This is the cost you pay at the time you get certain health care services. Usually, you start to pay co-pays after you meet your deductible.
- Co-insurance: If a health care service has co-insurance, you pay a percentage (part) of the cost for that service. Usually, you start to pay co-insurance after you meet your deductible. It is not a fixed cost like a co-pay. The amount depends on the total cost of the service.
- Maximum out-of-pocket (MOOP) cost: This is the most you pay in one year for health care services. Once you have paid this amount, your plan pays for all of your covered services for the rest for the year.
What is the difference between Platinum, Gold, Silver and Bronze health plans?
Here’s how it works:
- Platinum and Gold plans have the highest premiums (monthly cost) but the lowest costs (deductibles and co-pays) when you get health care services.
- Silver plans have premiums that are usually lower than Gold plans but have higher costs when you get health care services.
- Bronze plans have the lowest premiums but the highest costs when you get health care services.

What is Catastrophic coverage?
Catastrophic plans are only available to certain people. To qualify, you must be less than 30 years old or have a qualifying hardship exemption from the federal government. Catastrophic plans only cover you in a major health event. They have very high deductibles. You must pay for almost all of your health care until you reach the deductible. If you enroll in a Catastrophic plan you will not be able to get help paying for your coverage, even if you would otherwise qualify. To learn more, go to MAhealthconnector.org/catastrophic-plans.
Which metallic tier (Platinum, Gold, Silver or Bronze) should I choose?

To choose a tier, think about how often you use health care services. You may want to pay less each month and pay more when you get care. Or you may want to pay more each month and pay less when you get care.
A Platinum or Gold plan may be best for you if:
- You have a chronic condition (like diabetes) or think you will use a lot of health care services (like going to the doctor, getting a prescription filled, or having an operation).
- You would rather pay a higher premium each month so you pay less in co-pays and co-insurance when you use health care services.
A Silver plan may be best for you if:
- You use some health care services and don’t want to pay very high out-of-pocket costs when you get care.
A Bronze plan may be best for you if:
- You do not use many health care services, except for preventive care.
- You would rather pay less for your premium each month and pay more when you use health care services.
- You can afford to pay a high deductible and high out-of-pocket costs if you need care.
What is a Health Savings Account (HSA)?
A Health Savings Account (HSA) is a way to set aside money before taxes, to use for certain medical costs. All Bronze and Catastrophic plans available through the Health Connector are “HSA compatible,” which means that you may be able to set up an HSA if you are enrolled in one of those plans. You can usually set up an HSA at a financial institution, like a bank. To learn more about HSAs, go to MAhealthconnector.org/hsa.
How do I compare my choices?
Once you choose a metallic tier (Platinum, Gold, Silver or Bronze) it will be easier to compare your plan choices. If you are shopping for a plan at MAhealthconnector.org, you can choose up to three plans to compare online.
What does Limited or Smaller Network mean?
A Limited or Smaller Network is a plan with fewer providers and lower premiums than other plans offered by the same insurer (insurance company). When you shop for plans online, you will see “Network Note” appear if you are looking at one of these plans. It may be a good choice for you if it has the providers you want. Before you enroll, use the Find a Provider tool to see if your providers are in the plan.

Glossary of Terms
Below is a list of terms you will see and hear when choosing your health plan. These terms may be new to you. Learning them will help you better understand your health insurance.


