The Massachusetts Health Connector Navigator Program

The Health Connector partners with a set of community organizations through a grant program to serve as Navigator organizations that provide community-based eligibility and enrollment assistance.

Overview

Navigators provide community-based eligibility and enrollment assistance to the uninsured and current Health Connector members across Massachusetts. Anyone can choose to work with a person at a Navigator organization who can act as a trusted adviser and provide one-on-one help.

Navigators assist with a wide range of activities, but are focused on helping with the following areas:

  • Assisting uninsured people to complete an application and select a health plan

  • Answering questions about members’ plans, Open Enrollment, and renewing coverage

  • Conducting outreach and assisting individuals in their communities to increase awareness about the Health Connector

Finding a Navigator

There are currently 24 Navigator organizations across Massachusetts. The current list of Navigators, where they are located and how to contact them is listed here:

Boston Public Health Commission

1010 Massachusetts Avenue
Boston, MA 02118

Phone: 1-800-847-0710 or 617-534-5050

https://www.boston.gov/government/cabinets/boston-public-health-commission/about-health-commission/mayors-health-line

Languages: English, Spanish, Portuguese, French, Haitian Creole, Cape Verdean Creole

 

Brazilian American Center (BRACE)

560 Waverly Street
Framingham, MA 01702

Phone: 508-628-0360

http://www.brazilianamericancenter.org

Languages: English, Spanish, Portuguese,  Japanese

 

Cambridge Economic Opportunity Committee (CEOC)

11 Inman Street
Cambridge, MA 02139

Phone: 617-868-2900

http://www.ceoccambridge.org

Languages: English, Amharic, Oromo, Haitian Creole, Tigrinya, Portuguese, Spanish, Italian

 

Caring Health Center

1049 Main Street
Springfield, MA 01103

Phone: 413-739-1100, Ext. 2137

http://www.caringhealth.org

Languages: English, Spanish

 

Caring Health Center

532 Sumner Avenue
Springfield, MA 01108

Phone: 413-739-1100, Ext. 2137

http://www.caringhealth.org

Languages: English, Spanish

 

Community Action Committee of Cape Cod & Islands Inc.

372 North Street
Hyannis, MA 02601

Phone: 508-771-1727

http://www.cacci.cc

Languages: Portuguese, Spanish

 

Community Action Committee of Cape Cod & Islands, Inc. Outpost Site – Falmouth Service Church*

611 Gifford Street
Falmouth, MA 02540

Phone: 508-771-1727

http://www.cacci.cc

Languages: English, Portuguese, Spanish

*Schedule:

  • First Monday of the month from 1:00 p.m. to 4:00 p.m.
  • Third and Fourth Mondays of the month from 9:00 a.m. to 4:00 p.m.

By appointment only. Call to schedule.

 

Community Action Committee of Cape Cod & Islands, Inc. Outpost Site – Falmouth Human Services*

744 Main Street
Falmouth, MA 02540

Phone: 508-771-1727

http://www.cacci.cc

Languages: English, Portuguese, Spanish

*Schedule:

  • First Monday of the month from 1:00 p.m. to 4:00 p.m.
  • Third and Fourth Mondays of the month from 9:00 a.m. to 4:00 p.m.

By appointment only. Call to schedule.

 

Community Action Committee of Cape Cod & Islands, Inc. Outpost Site – Brazilian Social Services*

70 Center Street
Barnstable, MA 02601

Phone: 508-771-1727

http://www.cacci.cc

Languages: English, Portuguese, Spanish

*Schedule:

  • Every Wednesday from 2:00 p.m. to 7:00 p.m.

By appointment only. Call to schedule.

 

Community Economic Development Center New Bedford

235 North Front Street
New Bedford, MA 02746

Phone: 508-979-4684

https://cedcnewbedford.org

Languages: English, Spanish, Portuguese, Cape Verdean Kriolu, Maya Kʼicheʼ

 

Community Health Center of Franklin County, Inc. – Greenfield

102 Main Street
Greenfield, MA 01301

Phone: 413-325-8500

http://http://www.chcfc.org

Languages: English, Spanish

 

Community Health Center of Franklin County, Inc. – Orange

119 New Athol Road
Orange, MA 01364

Phone: 978-544-7800

https://www.chcfc.org

Languages: English, Spanish

 

Community Health Programs – Adams

19 Depot Street
Adams, MA 01220

Phone: 413-743-1080

https://www.chpberkshires.org

Languages: English

 

Community Health Programs – Great Barrington

P.O. Box 30
444 Stockbridge Road
Great Barrington, MA 01230

Phone: 413-528-9311

http://www.communityhealthprograms.org

Languages: English, Spanish, Portuguese

 

Community Health Programs – Pittsfield

510 North Street
Pittsfield, MA 01201

Phone: 413-447-2351

https://www.chpberkshires.org

Languages: English, Spanish, Portuguese

 

Dukes County Health Care Access Program

114 New York Avenue
Oak Bluffs, MA 02557

Phone: 508-696-0020

http://mvhealthcareaccess.org

Languages: English, Tagalog, Portuguese

 

Ecu-Health Care

99 Hospital Avenue, Suite 208
North Adams, MA 01247

Phone: 413-663-8711

http://ecuhealth.boxcarexpress.com

Languages: English

 

Edward M. Kennedy Community Health Center

19 Tacoma Street
Worcester, MA 01605

Phone: 508-852-1805 or 1-800-853-2288

http://www.kennedychc.org

Languages: Spanish, Portuguese

 

Edward M. Kennedy Community Health Center

354 Waverly Street
Framingham, MA 01702

Phone: 508-370-0113 or 1-800-853-2288

http://www.kennedychc.org

Languages: Spanish, Portuguese

 

Edward M. Kennedy Community Health Center

41 Cape Road
Milford, MA 01757

Phone: 508-270-5750 or 1-800-853-2288

http://www.kennedychc.org

Languages: Spanish, Portuguese

 

Edward M. Kennedy Community Health Center

605 Lincoln Street
Worcester, MA 01605

Phone: 508-595-0750

http://www.kennedychc.org

Languages: Spanish, Portuguese

 

Family Health Center  to  HOAP (Homeless Outreach and Advocacy Program)

199 Chandler Street
Worcester, MA 01609

Phone: 508-860-7700

https://www.fhcw.org

Languages: English, Albanian, Bosnian, Spanish, Portuguese

 

Family Health Center of Worcester

26 Queens Street
Worcester, MA 01610

Phone: 508-860-7700

http://www.fhcw.org

 Languages: Spanish, Portuguese, Lao, Vietnamese, Arabic, French, Nepali, Hindi, Sanskrit, Spanish, Albanian, Bosnian, Arabic, French, Berber, German, Italian

 

Fathers’ UpLift

12 Southern Avenue
Boston, MA 02124

Phone: 617-798-1061

https://www.fathersuplift.org

Languages: English

 

Fishing Partnership Support Services – Chatham

6J Munson Meeting Way
Chatham, MA 02633

Phone: 774-840-9393 or 888-282-8816

http://www.fishingpartnership.org/about/navigators-and-offices/

Languages: English, Spanish

 

Fishing Partnership Support Services – Gloucester

2 Blackburn Center
Gloucester, MA 01930

Phone: 978-282-4847 or 888-282-8816

http://www.fishingpartnership.org/about/navigators-and-offices/

Languages: English, Italian

 

Fishing Partnership Support Services – New Bedford

398 County Street
New Bedford, MA 02740

Phone: 508-991-3043 or 888-282-8816

http://www.fishingpartnership.org/about/navigators-and-offices/

Languages: English, Spanish, Portuguese

 

Fishing Partnership Support Services – Plymouth

139 Court Street, Unit 101A
Plymouth, MA 02360

Phone: 508-746-5400 or 888-282-8816

http://www.fishingpartnership.org/about/navigators-and-offices/

Languages: English

 

Greater Lawrence Community Action Council

305 Essex Street
Lawrence, MA 01840

Phone: 978-681-4900

http://www.glcac.org

Languages: English, Spanish

 

HealthFirst Family Care Center, Inc.

387 Quarry Street, Suite 100
Fall River, MA 02723

Phone: 508-679-8111

http://www.healthfirstfr.org

Languages: English, Portuguese, Cape Verdean Creole

 

Hilltown Community Health Center – Huntington

9 Russell Road
Huntington, MA 01050

Phone: 413-667-2203

https://www.hchcweb.org

Languages: English, Spanish

 

Hilltown Community Health Centers, Inc. – Amherst

70 Boltwood Walk
Amherst, MA 01002

Phone: 413-667-2203

https://www.hchcweb.org

Languages: English, Spanish, Interpreter services are available for other languages.

 

Hilltown Community Health Centers, Inc. – Huntington

9 Russell Road
Huntington, MA 01050

Phone: 413-667-2203

http://www.hchcweb.org

Languages: English, Spanish

 

Hilltown Community Health Centers, Inc. – Worthington

58 Old North Road
Worthington, MA 01098

Phone: 413-667-2203

http://www.hilltowncdc.org

Languages: English

 

Joint Committee for Children’s Health Care in Everett

484 Broadway
Everett, MA 02149

Phone: 617-394-2414

http://jcchce.org

Languages: English, Spanish, Portuguese, Haitian Creole, French, Bosnian, Serbian, Croatian

 

Joint Committee for Children’s Health Care in Everett – East Boston

150 Orient Avenue
Boston, MA 02128

Phone: 617-394-2414

Languages: Spanish, English, Portuguese

 

Joint Committee for Children’s Health Care in Everett – Somerville

15 Tower Court
Somerville, MA 02143

Phone: 617-394-2414

https://jcchce.org

Languages: Spanish, English, Portuguese

 

Lowell Community Health Center

161 Jackson Street
Lowell, MA 01852

Phone: 978-937-9700

http://www.lchealth.org

Languages: English, Spanish, Urdu, Punjabi, Hindi, Portuguese, Khmer, Arabic

 

Lynn Community Health Center

269 Union Street
Lynn, MA 01901

Phone: 781-581-3900

http://www.lchcnet.org

Languages: Spanish, Haitian Creole, Khmer, Russian

 

Manet Community Health Center

1 Washington Street
Taunton, MA 02780

Phone: 508-822-5500

http://www.manetchc.org

Languages: English, Spanish

 

Manet Community Health Center

110 W Squantum Street
North Quincy, MA 02171

Phone: 617-376-3000

http://www.manetchc.org

Languages: English, Spanish, Portuguese, French, Italian, Vietnamese, Chinese, Cantonese, Mandarin, Arabic

 

Manet Community Health Center

9 Bicknell Street
Quincy, MA 02169

Phone: 617-471-4716

http://www.manetchc.org

Languages: English, Chinese, Cantonese, Mandarin

 

Manet Community Health Center

1193 Sea Street
Quincy, MA 02169

Phone: 617-471-8683

http://www.manetchc.org

Languages: English, Vietnamese, Cantonese

 

Manet Community Health Center

180 George Washington Boulevard
Hull, MA 02045

Phone: 781-925-4550

http://www.manetchc.org

Languages: English, Chinese, Cantonese, Mandarin

 

Manet Community Health Center

8 North Main Street
Attleboro, MA 02703

Phone: 508-205-4600

https://www.manetchc.org

Languages: English, Spanish

 

Manet Community Health Center

39 Broad Street
Quincy, MA 02169

Phone: 857-358-7280

https://www.manetchc.org

Languages: English, Chinese, Cantonese, Mandarin

 

Massachusetts Alliance of Portuguese Speakers (MAPS) – Cambridge

1046 Cambridge Street
Cambridge, MA 02139

Phone: 617-864-7600

https://maps-inc.org

Languages: Portuguese, English

 

Massachusetts Alliance of Portuguese Speakers (MAPS) – Somerville

362 Somerville Avenue
Somerville, MA 02143

Phone: 617-764-2091

https://maps-inc.org

Languages: Portuguese

 

Massachusetts Alliance of Portuguese Speakers (MAPS) – Brighton

697 Cambridge Street, Suite 203
Boston, MA 02135

Phone: 617-787-0557

https://maps-inc.org

Languages: Portuguese, English

 

Massachusetts Alliance of Portuguese Speakers (MAPS) – Dorchester

1 Stoughton Street
Boston, MA 02125

Phone: 617-825-5897

https://maps-inc.org

Languages: Portuguese, English, Cape Verdean Creole

 

Massachusetts Alliance of Portuguese Speakers (MAPS) – Lowell

490 Central Street
Lowell, MA 01852

Phone: 978-970-1250

https://maps-inc.org

Languages: Portuguese, English

 

Massachusetts Alliance of Portuguese Speakers (MAPS) – Framingham

22 Union Avenue
Framingham, MA 01702

Phone: 508-872-2652

https://maps-inc.org

Languages: Portuguese, English

 

Massachusetts Alliance of Portuguese Speakers (MAPS) – Everett

792 Broadway
Everett, MA 02149

Phone: 617-917-4556

https://maps-inc.org

Languages: Portuguese, English

 

People Acting in Community Endeavors (PACE)

477 Park Street
New Bedford, MA 02740

Phone: 508-999-9920

http://www.paceinfo.org

Languages: English, Portuguese, Haitian Creole, Italian, Spanish, French

 

Upham’s Corner Health Center

415 Columbia Road
Dorchester, MA 02125

Phone: 617-287-8000

http://uphamscornerhealthcenter.org

Languages: English, Spanish, Vietnamese, Cape Verdean Creole, Portuguese

How Navigators Help

Navigators focus their work on helping consumers with eligibility applications and questions and health plan enrollment. Navigators offer virtual and in-person assistance in many different languages and can help with a range of activities, including:

  • Completing the online eligibility application

  • Helping members renew their plans during Open Enrollment

  • Assisting member to compare health plans and enroll in the plans that best suits their needs

  • Reporting any life changes, or qualifying events like a new baby or job, to the Health Connector

  • Advising members about advance premium tax credits and the need for members receiving them to file taxes

  • Interpreting member notices and advising on any appropriate actions

  • Sending in proof of information (like an ID or paystubs) that may be necessary to remain insured

  • Escalating and resolving complex issues through established customer service channels

Navigators are not Health Connector customer service agents. They cannot process documents or accept and process payments.

Protect Yourself from Fraud: How to Identify a Certified Navigator

When working with a certified Navigator, they will be able to show you their certification, provided by the Health Connector. Consumers should note that organizations and individuals cannot serve as Navigators in Massachusetts without a grant award and training from the Health Connector to perform Navigator duties. All Navigator services are free and are open to anyone.

When working with an applicant or member for the first time, Navigators will require that you sign a Navigator Designation form to designate the organization as your Navigator site. The Navigator Designation Form allows the Navigator to receive some information about your application. Navigators are unbiased and always present individuals with all health plan options.

Questions and Answers

Yes, if you are uninsured and looking for help, Navigator Organizations can provide in-person assistance to help you get covered and answer questions.

Yes, you can seek a Navigator’s assistance at any point during the application or enrollment process. Members actively enrolled in coverage can also work with Navigators to make updates or ask questions about their coverage.

No, Navigators are available to anyone seeking assistance. There are no income requirements for receiving free assistance from Navigators.

All Navigators train each year with in-person sessions and online courses on how to help consumers with eligibility, the online application, health plan selection, and enrollment. They are also trained on how to assist individuals to troubleshoot problems.

Click on this link to see all of the information you need to complete your application: https://www.mahealthconnector.org/start