The Massachusetts Health Connector Navigator Program
The Health Connector partners with a set of community organizations through a grant program to serve as Navigator organizations that provide community-based eligibility and enrollment assistance.
Overview
Navigators provide community-based eligibility and enrollment assistance to the uninsured and current Health Connector members across Massachusetts. Anyone can choose to work with a person at a Navigator organization who can act as a trusted adviser and provide one-on-one help.
Navigators assist with a wide range of activities, but are focused on helping with the following areas:
Finding a Navigator
There are currently 22 Navigator organizations across Massachusetts. The current list of Navigators, where they are located and how to contact them is listed here:
How Navigators Help
Navigators focus their work on helping consumers with eligibility applications and questions and health plan enrollment. Navigators offer virtual and in-person assistance in many different languages and can help with a range of activities, including:
Navigators are not Health Connector customer service agents. They cannot process documents or accept and process payments.
Protect Yourself from Fraud: How to Identify a Certified Navigator
When working with a certified Navigator, they will be able to show you their certification, provided by the Health Connector. Consumers should note that organizations and individuals cannot serve as Navigators in Massachusetts without a grant award and training from the Health Connector to perform Navigator duties. All Navigator services are free and are open to anyone.
When working with an applicant or member for the first time, Navigators will require that you sign a Navigator Designation form to designate the organization as your Navigator site. The Navigator Designation Form allows the Navigator to receive some information about your application. Navigators are unbiased and always present individuals with all health plan options.