The Massachusetts Health Connector Navigator Program

The Health Connector partners with a set of community organizations through a grant program to serve as Navigator organizations that provide community-based eligibility and enrollment assistance.

Overview

Navigators provide community-based eligibility and enrollment assistance to the uninsured and current Health Connector members across Massachusetts. Anyone can choose to work with a person at a Navigator organization who can act as a trusted adviser and provide one-on-one help.

Navigators assist with a wide range of activities, but are focused on helping with the following areas:

  • Assisting uninsured people to complete an application and select a health plan

  • Answering questions about members’ plans, Open Enrollment, and renewing coverage

  • Conducting outreach and assisting individuals in their communities to increase awareness about the Health Connector

Finding a Navigator

There are currently 24 Navigator organizations across Massachusetts. The current list of Navigators, where they are located and how to contact them is listed here:

OrganizationContactRegionLanguagesWebsiteNotesMap
Boston Public Health Commission1-800-847-0710 or 617-534-50501010 Massachusetts AvenueBostonMA02118Greater BostonEnglish, Spanish, Portuguese, French, Haitian Creole, Cape Verdean Creolehttps://www.boston.gov/government/cabinets/boston-public-health-commission/about-health-commission/mayors-health-linehttps://maps.app.goo.gl/2oG3zS8ua13iK6BU8
Brazilian American Center (BRACE)508-628-0360560 Waverly StreetFraminghamMA01702MetroWestEnglish, Spanish, Portuguese, and Japanesehttp://www.brazilianamericancenter.orghttps://maps.app.goo.gl/WtYdJVXqp9peoN1v9
Cambridge Economic Opportunity Committee (CEOC)617-868-290011 Inman StreetCambridgeMA02139Greater BostonEnglish, Amharic, Oromo, Haitian Creole, Tigrinya, Portuguese, Spanish, Italianhttp://www.ceoccambridge.orghttps://maps.app.goo.gl/bTVGPSGh2mxEfyDu6
Caring Health Center413-739-1100, Ext. 21371049 Main StreetSpringfieldMA01103WesternEnglish, Spanishhttp://www.caringhealth.orghttps://maps.app.goo.gl/nco4uqdLvipu38R26
Caring Health Center413-739-1100, Ext. 2137532 Sumner AvenueSpringfieldMA01108WesternEnglish, Spanishhttp://www.caringhealth.orghttps://maps.app.goo.gl/UDdSBXfFihWqq1KB6
Community Action Committee of Cape Cod & Islands Inc.508-771-1727372 North StreetHyannisMA02601Cape and IslandsPortuguese, Spanishhttp://www.cacci.cchttps://maps.app.goo.gl/5HBHmHZpahwZRWX78
Community Economic Development Center New Bedford508-979-4684235 North Front StreetNew BedfordMA02746SoutheastEnglish, Spanish, Portuguese, Cape Verdean Kriolu, and Maya K?iche?https://cedcnewbedford.orghttps://maps.app.goo.gl/ro3Arzw7uPonS4H29
Community Health Center of Franklin County, Inc. - Greenfield413-325-8500102 Main StreetGreenfieldMA01301WesternEnglish, Spanishhttp://http://www.chcfc.orghttps://maps.app.goo.gl/C8WW39angkCqjXQf7
Community Health Center of Franklin County, Inc. - Orange978-544-7800119 New Athol RoadOrangeMA01364WesternEnglish, Spanishhttps://www.chcfc.orghttps://maps.app.goo.gl/Z8V8QvDevjUdUUGU8
Community Health Programs - Adams413-743-108019 Depot StreetAdamsMA01220WesternEnglishhttps://www.chpberkshires.orghttps://maps.app.goo.gl/TPtfNMjoBxaFPzos8
Community Health Programs - Great Barrington413-528-9311444 Stockbridge RoadGreat BarringtonMA01230WesternEnglish, Spanish, Portuguesehttp://www.communityhealthprograms.orghttps://maps.app.goo.gl/6BMS37peQf3Z9vUL7
Community Health Programs - Pittsfield413-447-2351510 North StreetPittsfieldMA01201WesternEnglish, Spanish, Portuguesehttps://www.chpberkshires.orghttps://maps.app.goo.gl/pMwDekmEnXYaWJEU8
Dukes County Health Care Access Program508-696-0020114 New York AvenueOak BluffsMA02557Cape and IslandsEnglish, Tagalog, Portuguesehttp://mvhealthcareaccess.orghttps://maps.app.goo.gl/PsJjDkH3sNfqsQ336
Ecu-Health Care413-663-871199 Hospital Avenue, Suite 208North AdamsMA01247WesternEnglishhttp://ecuhealth.boxcarexpress.comhttps://maps.app.goo.gl/RcQBqvaCbaNPfDZo9
Edward M. Kennedy Community Health Center508-852-1805 or 1-800-853-228819 Tacoma StreetWorcesterMA01605CentralSpanish, Portuguesehttp://www.kennedychc.orghttps://maps.app.goo.gl/BRh4veXqo1b9h7p67
Edward M. Kennedy Community Health Center508-370-0113 or 1-800-853-2288354 Waverly StreetFraminghamMA01702MetroWestSpanish, Portuguesehttp://www.kennedychc.orghttps://maps.app.goo.gl/9ZUY1Y8gnP1j9Avd6
Edward M. Kennedy Community Health Center508-270-5750 or 1-800-853-228841 Cape RoadMilfordMA01757MetroWestSpanish, Portuguesehttp://www.kennedychc.orghttps://maps.app.goo.gl/orEq2cmqjcZaG5ta8
Edward M. Kennedy Community Health Center508-595-0750605 Lincoln StreetWorcesterMA01605CentralSpanish, Portuguesehttp://www.kennedychc.orghttps://maps.app.goo.gl/Pe1w8qX6jJUPoLib9
Family Health Center to HOAP (Homeless Outreach and Advocacy Program)508-860-7700199 Chandler StreetWorcesterMA01609CentralEnglish, Albanian, Bosnian, Spanish, Portuguesehttps://www.fhcw.orghttps://maps.app.goo.gl/caBUJiiW62DkjTrk7
Family Health Center of Worcester508-860-770026 Queens StreetWorcesterMA01610CentralSpanish, Portuguese, Lao, Vietnamese, Arabic, French, Nepali, Hindi, Sanskrit, Spanish, Albanian, Bosnian, Arabic, French, Berber, German, Italianhttp://www.fhcw.orghttps://maps.app.goo.gl/GVCGvtWR8Bb46La37
Fishing Partnership Support Services - Gloucester978-282-4847 or 888-282-88162 Blackburn CenterGloucesterMA01930NortheastEnglish, Italianhttp://www.fishingpartnership.org/about/navigators-and-offices/https://maps.app.goo.gl/GcVeX7dqZeGAL3u26
Fishing Partnership Support Services - New Bedford508-991-3043 or 888-282-8816398 County StreetNew BedfordMA02740SoutheastEnglish, Spanish, Portuguesehttp://www.fishingpartnership.org/about/navigators-and-offices/https://maps.app.goo.gl/DZQRni9zMEWjZgUt7
Fishing Partnership Support Services - Plymouth508-746-5400 or 888-282-8816139 Court Street, Unit 101APlymouthMA02360SoutheastEnglishhttp://www.fishingpartnership.org/about/navigators-and-offices/https://maps.app.goo.gl/coXHLTDFc7gB7yBm6
Greater Lawrence Community Action Council978-681-4900305 Essex StreetLawrenceMA01840Northeast English, Spanishhttp://www.glcac.orghttps://maps.app.goo.gl/bLJHiDjviiGjf7p46
HealthFirst Family Care Center, Inc.508-679-8111387 Quarry Street, Suite 100Fall RiverMA02723Southeast English, Portuguese, Cape Verdean Creolehttp://www.healthfirstfr.orghttps://maps.app.goo.gl/6cvgzFn7oAzT7QyB8
Hilltown Community Health Center - Huntington413-667-22039 Russell RoadHuntingtonMA01050WesternEnglish, Spanishhttps://www.hchcweb.orghttps://maps.app.goo.gl/84aYXohAnZT3VqJW8
Hilltown Community Health Centers, Inc. - Amherst413-667-220370 Boltwood WalkAmherstMA01002WesternEnglish, Spanish, Interpreter services are available for other languageshttps://www.hchcweb.orghttps://maps.app.goo.gl/8jeMLRGHTxUKtev99
Hilltown Community Health Centers, Inc. - Huntington413-667-22039 Russell RoadHuntingtonMA01050WesternEnglish, Spanishhttp://www.hchcweb.orghttps://maps.app.goo.gl/bgktqoWu4ZtPo76h6
Hilltown Community Health Centers, Inc. - Worthington413-667-220358 Old North RoadWorthingtonMA01098WesternEnglishhttp://www.hilltowncdc.orghttps://maps.app.goo.gl/2uKPVuR97vUc5UcX8
Joint Committee for Children's Health Care in Everett617-394-2414484 BroadwayEverettMA02149Greater BostonEnglish, Spanish, Portuguese, Haitian Creole, French, Bosnian, Serbian, Croatianhttp://jcchce.orghttps://maps.app.goo.gl/WUrSu1R1275BGxsd9
Joint Committee for Children's Health Care in Everett - East Boston617-394-2414150 Orient AvenueBostonMA02128Greater BostonSpanish, English, Portuguesehttps://jcchce.orghttps://maps.app.goo.gl/2pLdFH18wdWzEkLq8
Joint Committee for Children's Health Care in Everett - Somerville617-394-241415 Tower CourtSomervilleMA02143Greater BostonSpanish, English, Portuguesehttps://jcchce.orghttps://maps.app.goo.gl/6tN4JP7CCNTrNqdQA
Lowell Community Health Center978-937-9700161 Jackson StreetLowellMA01852NortheastEnglish, Spanish, Urdu, Punjabi, Hindi, Portuguese, Khmer, Arabichttp://www.lchealth.orghttps://maps.app.goo.gl/c5xh8xY1Bymiab7LA
Lynn Community Health Center781-581-3900269 Union StreetLynnMA01901NortheastSpanish, Haitian Creole, Khmer, Russianhttp://www.lchcnet.orghttps://maps.app.goo.gl/PhATuMUAafxBWbaj8
Manet Community Health Center508-822-55001 Washington StreetTauntonMA02780SoutheastEnglish, Spanishhttp://www.manetchc.orghttps://maps.app.goo.gl/e7i26eDL6CJbWtRg9
Manet Community Health Center617-376-3000110 W Squantum StreetNorth QuincyMA02171SoutheastEnglish, Spanish, Portuguese, French, Italian, Vietnamese, Chinese, Cantonese, Mandarin, Arabichttp://www.manetchc.orghttps://maps.app.goo.gl/Tyq6s8N6uNss5i4f7
Manet Community Health Center617-471-47169 Bicknell StreetQuincyMA02169SoutheastEnglish, Chinese, Cantonese, Mandarinhttp://www.manetchc.orghttps://maps.app.goo.gl/7o1doMRDjXkxhxzd6
Manet Community Health Center617-471-86831193 Sea StreetQuincyMA02169SoutheastEnglish, Vietnamese, Cantonesehttp://www.manetchc.orghttps://maps.app.goo.gl/CW8RAjAHGr2v6SqGA
Manet Community Health Center781-925-4550180 George Washington BoulevardHullMA02045SoutheastEnglish, Chinese, Cantonese, Mandarinhttp://www.manetchc.orghttps://maps.app.goo.gl/nY1fcYQhS4zJ6rGa9
Manet Community Health Center508-205-46008 North Main StreetAttleboroMA02703SoutheastEnglish, Spanishhttps://www.manetchc.orghttps://maps.app.goo.gl/iQcsWipQNCmPnuJcA
Manet Community Health Center857-358-728039 Broad StreetQuincyMA02169SoutheastEnglish, Chinese, Cantonese, Mandarinhttps://www.manetchc.orghttps://maps.app.goo.gl/NSZY1y7rwBd4Yqu2A
Massachusetts Alliance of Portuguese Speakers (MAPS) - Cambridge617-864-76001046 Cambridge StreetCambridgeMA02139Greater BostonPortuguese, Englishhttps://maps-inc.orghttps://maps.app.goo.gl/ufBmvCKcjvKzJK5W7
Massachusetts Alliance of Portuguese Speakers (MAPS) - Somerville617-764-2091362 Somerville AvenueSomervilleMA02143Greater BostonPortuguesehttps://maps-inc.orghttps://maps.app.goo.gl/QQE1iVKrvny5ykd56
Massachusetts Alliance of Portuguese Speakers (MAPS) - Brighton617-787-0557697 Cambridge Street, Suite 203BostonMA02135Greater BostonPortuguese, Englishhttps://maps-inc.orghttps://maps.app.goo.gl/XQvaJCk1C1foEuB9A
Massachusetts Alliance of Portuguese Speakers (MAPS) - Dorchester617-825-58971 Stoughton StreetBostonMA02125Greater BostonPortuguese, English, Cape Verdean Creolehttps://maps-inc.orghttps://maps.app.goo.gl/SX2YcGyBZVqQksD69
Massachusetts Alliance of Portuguese Speakers (MAPS) - Lowell978-970-1250490 Central StreetLowellMA01852NortheastPortuguese, Englishhttps://maps-inc.orghttps://maps.app.goo.gl/Vx67xau6MAiNpbCH9
Massachusetts Alliance of Portuguese Speakers (MAPS) - Framingham508-872-265222 Union AvenueFraminghamMA01702MetroWestPortuguese, Englishhttps://maps-inc.orghttps://maps.app.goo.gl/2G1GsN9sZQhkdoK56
Massachusetts Alliance of Portuguese Speakers (MAPS) - Everett617-917-4556792 BroadwayEverettMA02149Greater BostonPortuguese, Englishhttps://maps-inc.orghttps://maps.app.goo.gl/czC8Cv4UJoyiiK2N8
People Acting in Community Endeavors (PACE)508-999-9920477 Park StreetNew BedfordMA02740SoutheastEnglish, Portuguese, Haitian Creole, Italian, Spanish, Frenchhttp://www.paceinfo.orghttps://maps.app.goo.gl/sJfF5zeCkWhkohy56
Upham's Corner Health Center617-287-8000415 Columbia RoadDorchesterMA02125Greater BostonEnglish, Spanish, Vietnamese, Cape Verdean Creole, Portuguesehttp://uphamscornerhealthcenter.orghttps://maps.app.goo.gl/HPvCmZwU7BBNuzQN9
Community Action Committee of Cape Cod & Islands, Inc. Outpost Site - Falmouth Service Church*508-771-1727611 Gifford StreetFalmouthMA02540Cape and IslandsEnglish, Portuguese, Spanishhttp://www.cacci.cc

*Schedule:

  • First Monday of the month from 1:00 p.m. to 4:00 p.m.
  • Third and Fourth Mondays of the month from 9:00 a.m. to 4:00 p.m.
By appointment only. Call to schedule.		https://maps.app.goo.gl/yq4jf8xdBYPRRGAs9
Community Action Committee of Cape Cod & Islands, Inc. Outpost Site - Falmouth Human Services*508-771-1727744 Main StreetFalmouthMA02540Cape and IslandsEnglish, Portuguese, Spanishhttp://www.cacci.cc

*Schedule:

  • First Monday of the month from 1:00 p.m. to 4:00 p.m.
  • Third and Fourth Mondays of the month from 9:00 a.m. to 4:00 p.m.
By appointment only. Call to schedule.		https://maps.app.goo.gl/bLTAgSUR9rtZWRLV8
Community Action Committee of Cape Cod & Islands, Inc. Outpost Site - Brazilian Social Services*508-771-172770 Center StreetBarnstableMA02601Cape and IslandsEnglish, Portuguese, Spanishhttp://www.cacci.cc

*Schedule:

  • Every Wednesday from 2:00 p.m. to 7:00 p.m.
By appointment only. Call to schedule.		https://maps.app.goo.gl/zM4SuiKageLUb6cD6
Fathers' UpLift, Inc.617-798-106112 Southern AvenueBostonMA02124Greater BostonEnglishhttps://www.fathersuplift.orghttps://maps.app.goo.gl/NkK8jnCdFDDnFi3s8
Fishing Partnership Support Services - Chatham774-840-9393 or 888-282-88166J Munson Meeting WayChathamMA02633Cape and IslandsEnglish, Spanishhttp://www.fishingpartnership.org/about/navigators-and-offices/https://maps.app.goo.gl/bHpE11oRb7xJKFC49

How Navigators Help

Navigators focus their work on helping consumers with eligibility applications and questions and health plan enrollment. Navigators offer virtual and in-person assistance in many different languages and can help with a range of activities, including:

  • Completing the online eligibility application

  • Helping members renew their plans during Open Enrollment

  • Assisting member to compare health plans and enroll in the plans that best suits their needs

  • Reporting any life changes, or qualifying events like a new baby or job, to the Health Connector

  • Advising members about advance premium tax credits and the need for members receiving them to file taxes

  • Interpreting member notices and advising on any appropriate actions

  • Sending in proof of information (like an ID or paystubs) that may be necessary to remain insured

  • Escalating and resolving complex issues through established customer service channels

Navigators are not Health Connector customer service agents. They cannot process documents or accept and process payments.

Protect Yourself from Fraud: How to Identify a Certified Navigator

When working with a certified Navigator, they will be able to show you their certification, provided by the Health Connector. Consumers should note that organizations and individuals cannot serve as Navigators in Massachusetts without a grant award and training from the Health Connector to perform Navigator duties. All Navigator services are free and are open to anyone.

When working with an applicant or member for the first time, Navigators will require that you sign a Navigator Designation form to designate the organization as your Navigator site. The Navigator Designation Form allows the Navigator to receive some information about your application. Navigators are unbiased and always present individuals with all health plan options.

Questions and Answers

Yes, if you are uninsured and looking for help, Navigator Organizations can provide in-person assistance to help you get covered and answer questions.

Yes, you can seek a Navigator’s assistance at any point during the application or enrollment process. Members actively enrolled in coverage can also work with Navigators to make updates or ask questions about their coverage.

No, Navigators are available to anyone seeking assistance. There are no income requirements for receiving free assistance from Navigators.

All Navigators train each year with in-person sessions and online courses on how to help consumers with eligibility, the online application, health plan selection, and enrollment. They are also trained on how to assist individuals to troubleshoot problems.

Click on this link to see all of the information you need to complete your application: https://www.mahealthconnector.org/start