The Massachusetts Health Connector Navigator Program
The Health Connector partners with a set of community organizations through a grant program to serve as Navigator organizations that provide community-based eligibility and enrollment assistance.
Overview
Navigators provide community-based eligibility and enrollment assistance to the uninsured and current Health Connector members across Massachusetts. Anyone can choose to work with a person at a Navigator organization who can act as a trusted adviser and provide one-on-one help.
Navigators assist with a wide range of activities, but are focused on helping with the following areas:
Finding a Navigator
There are currently 24 Navigator organizations across Massachusetts. The current list of Navigators, where they are located and how to contact them is listed here:
Boston Public Health Commission
1010 Massachusetts Avenue
Boston, MA 02118
Phone: 1-800-847-0710 or 617-534-5050
Languages: English, Spanish, Portuguese, French, Haitian Creole, Cape Verdean Creole
Brazilian American Center (BRACE)
560 Waverly Street
Framingham, MA 01702
Phone: 508-628-0360
http://www.brazilianamericancenter.org
Languages: English, Spanish, Portuguese, Japanese
Cambridge Economic Opportunity Committee (CEOC)
11 Inman Street
Cambridge, MA 02139
Phone: 617-868-2900
Languages: English, Amharic, Oromo, Haitian Creole, Tigrinya, Portuguese, Spanish, Italian
Caring Health Center
1049 Main Street
Springfield, MA 01103
Phone: 413-739-1100, Ext. 2137
Languages: English, Spanish
Caring Health Center
532 Sumner Avenue
Springfield, MA 01108
Phone: 413-739-1100, Ext. 2137
Languages: English, Spanish
Community Action Committee of Cape Cod & Islands Inc.
372 North Street
Hyannis, MA 02601
Phone: 508-771-1727
Languages: Portuguese, Spanish
Community Action Committee of Cape Cod & Islands, Inc. Outpost Site – Falmouth Service Church*
611 Gifford Street
Falmouth, MA 02540
Phone: 508-771-1727
Languages: English, Portuguese, Spanish
*Schedule:
- First Monday of the month from 1:00 p.m. to 4:00 p.m.
- Third and Fourth Mondays of the month from 9:00 a.m. to 4:00 p.m.
By appointment only. Call to schedule.
Community Action Committee of Cape Cod & Islands, Inc. Outpost Site – Falmouth Human Services*
744 Main Street
Falmouth, MA 02540
Phone: 508-771-1727
Languages: English, Portuguese, Spanish
*Schedule:
- First Monday of the month from 1:00 p.m. to 4:00 p.m.
- Third and Fourth Mondays of the month from 9:00 a.m. to 4:00 p.m.
By appointment only. Call to schedule.
Community Action Committee of Cape Cod & Islands, Inc. Outpost Site – Brazilian Social Services*
70 Center Street
Barnstable, MA 02601
Phone: 508-771-1727
Languages: English, Portuguese, Spanish
*Schedule:
- Every Wednesday from 2:00 p.m. to 7:00 p.m.
By appointment only. Call to schedule.
Community Economic Development Center New Bedford
235 North Front Street
New Bedford, MA 02746
Phone: 508-979-4684
Languages: English, Spanish, Portuguese, Cape Verdean Kriolu, Maya Kʼicheʼ
Community Health Center of Franklin County, Inc. – Greenfield
102 Main Street
Greenfield, MA 01301
Phone: 413-325-8500
Languages: English, Spanish
Community Health Center of Franklin County, Inc. – Orange
119 New Athol Road
Orange, MA 01364
Phone: 978-544-7800
Languages: English, Spanish
Community Health Programs – Adams
19 Depot Street
Adams, MA 01220
Phone: 413-743-1080
Languages: English
Community Health Programs – Great Barrington
P.O. Box 30
444 Stockbridge Road
Great Barrington, MA 01230
Phone: 413-528-9311
http://www.communityhealthprograms.org
Languages: English, Spanish, Portuguese
Community Health Programs – Pittsfield
510 North Street
Pittsfield, MA 01201
Phone: 413-447-2351
Languages: English, Spanish, Portuguese
Dukes County Health Care Access Program
114 New York Avenue
Oak Bluffs, MA 02557
Phone: 508-696-0020
Languages: English, Tagalog, Portuguese
Ecu-Health Care
99 Hospital Avenue, Suite 208
North Adams, MA 01247
Phone: 413-663-8711
http://ecuhealth.boxcarexpress.com
Languages: English
Edward M. Kennedy Community Health Center
19 Tacoma Street
Worcester, MA 01605
Phone: 508-852-1805 or 1-800-853-2288
Languages: Spanish, Portuguese
Edward M. Kennedy Community Health Center
354 Waverly Street
Framingham, MA 01702
Phone: 508-370-0113 or 1-800-853-2288
Languages: Spanish, Portuguese
Edward M. Kennedy Community Health Center
41 Cape Road
Milford, MA 01757
Phone: 508-270-5750 or 1-800-853-2288
Languages: Spanish, Portuguese
Edward M. Kennedy Community Health Center
605 Lincoln Street
Worcester, MA 01605
Phone: 508-595-0750
Languages: Spanish, Portuguese
Family Health Center to HOAP (Homeless Outreach and Advocacy Program)
199 Chandler Street
Worcester, MA 01609
Phone: 508-860-7700
Languages: English, Albanian, Bosnian, Spanish, Portuguese
Family Health Center of Worcester
26 Queens Street
Worcester, MA 01610
Phone: 508-860-7700
Languages: Spanish, Portuguese, Lao, Vietnamese, Arabic, French, Nepali, Hindi, Sanskrit, Spanish, Albanian, Bosnian, Arabic, French, Berber, German, Italian
Fathers’ UpLift
12 Southern Avenue
Boston, MA 02124
Phone: 617-798-1061
Languages: English
Fishing Partnership Support Services – Chatham
6J Munson Meeting Way
Chatham, MA 02633
Phone: 774-840-9393 or 888-282-8816
http://www.fishingpartnership.org/about/navigators-and-offices/
Languages: English, Spanish
Fishing Partnership Support Services – Gloucester
2 Blackburn Center
Gloucester, MA 01930
Phone: 978-282-4847 or 888-282-8816
http://www.fishingpartnership.org/about/navigators-and-offices/
Languages: English, Italian
Fishing Partnership Support Services – New Bedford
398 County Street
New Bedford, MA 02740
Phone: 508-991-3043 or 888-282-8816
http://www.fishingpartnership.org/about/navigators-and-offices/
Languages: English, Spanish, Portuguese
Fishing Partnership Support Services – Plymouth
139 Court Street, Unit 101A
Plymouth, MA 02360
Phone: 508-746-5400 or 888-282-8816
http://www.fishingpartnership.org/about/navigators-and-offices/
Languages: English
Greater Lawrence Community Action Council
305 Essex Street
Lawrence, MA 01840
Phone: 978-681-4900
Languages: English, Spanish
HealthFirst Family Care Center, Inc.
387 Quarry Street, Suite 100
Fall River, MA 02723
Phone: 508-679-8111
Languages: English, Portuguese, Cape Verdean Creole
Hilltown Community Health Center – Huntington
9 Russell Road
Huntington, MA 01050
Phone: 413-667-2203
Languages: English, Spanish
Hilltown Community Health Centers, Inc. – Amherst
70 Boltwood Walk
Amherst, MA 01002
Phone: 413-667-2203
Languages: English, Spanish, Interpreter services are available for other languages.
Hilltown Community Health Centers, Inc. – Huntington
9 Russell Road
Huntington, MA 01050
Phone: 413-667-2203
Languages: English, Spanish
Hilltown Community Health Centers, Inc. – Worthington
58 Old North Road
Worthington, MA 01098
Phone: 413-667-2203
Languages: English
Joint Committee for Children’s Health Care in Everett
484 Broadway
Everett, MA 02149
Phone: 617-394-2414
Languages: English, Spanish, Portuguese, Haitian Creole, French, Bosnian, Serbian, Croatian
Joint Committee for Children’s Health Care in Everett – East Boston
150 Orient Avenue
Boston, MA 02128
Phone: 617-394-2414
Languages: Spanish, English, Portuguese
Joint Committee for Children’s Health Care in Everett – Somerville
15 Tower Court
Somerville, MA 02143
Phone: 617-394-2414
Languages: Spanish, English, Portuguese
Lowell Community Health Center
161 Jackson Street
Lowell, MA 01852
Phone: 978-937-9700
Languages: English, Spanish, Urdu, Punjabi, Hindi, Portuguese, Khmer, Arabic
Lynn Community Health Center
269 Union Street
Lynn, MA 01901
Phone: 781-581-3900
Languages: Spanish, Haitian Creole, Khmer, Russian
Manet Community Health Center
1 Washington Street
Taunton, MA 02780
Phone: 508-822-5500
Languages: English, Spanish
Manet Community Health Center
110 W Squantum Street
North Quincy, MA 02171
Phone: 617-376-3000
Languages: English, Spanish, Portuguese, French, Italian, Vietnamese, Chinese, Cantonese, Mandarin, Arabic
Manet Community Health Center
9 Bicknell Street
Quincy, MA 02169
Phone: 617-471-4716
Languages: English, Chinese, Cantonese, Mandarin
Manet Community Health Center
1193 Sea Street
Quincy, MA 02169
Phone: 617-471-8683
Languages: English, Vietnamese, Cantonese
Manet Community Health Center
180 George Washington Boulevard
Hull, MA 02045
Phone: 781-925-4550
Languages: English, Chinese, Cantonese, Mandarin
Manet Community Health Center
8 North Main Street
Attleboro, MA 02703
Phone: 508-205-4600
Languages: English, Spanish
Manet Community Health Center
39 Broad Street
Quincy, MA 02169
Phone: 857-358-7280
Languages: English, Chinese, Cantonese, Mandarin
Massachusetts Alliance of Portuguese Speakers (MAPS) – Cambridge
1046 Cambridge Street
Cambridge, MA 02139
Phone: 617-864-7600
Languages: Portuguese, English
Massachusetts Alliance of Portuguese Speakers (MAPS) – Somerville
362 Somerville Avenue
Somerville, MA 02143
Phone: 617-764-2091
Languages: Portuguese
Massachusetts Alliance of Portuguese Speakers (MAPS) – Brighton
697 Cambridge Street, Suite 203
Boston, MA 02135
Phone: 617-787-0557
Languages: Portuguese, English
Massachusetts Alliance of Portuguese Speakers (MAPS) – Dorchester
1 Stoughton Street
Boston, MA 02125
Phone: 617-825-5897
Languages: Portuguese, English, Cape Verdean Creole
Massachusetts Alliance of Portuguese Speakers (MAPS) – Lowell
490 Central Street
Lowell, MA 01852
Phone: 978-970-1250
Languages: Portuguese, English
Massachusetts Alliance of Portuguese Speakers (MAPS) – Framingham
22 Union Avenue
Framingham, MA 01702
Phone: 508-872-2652
Languages: Portuguese, English
Massachusetts Alliance of Portuguese Speakers (MAPS) – Everett
792 Broadway
Everett, MA 02149
Phone: 617-917-4556
Languages: Portuguese, English
People Acting in Community Endeavors (PACE)
477 Park Street
New Bedford, MA 02740
Phone: 508-999-9920
Languages: English, Portuguese, Haitian Creole, Italian, Spanish, French
Upham’s Corner Health Center
415 Columbia Road
Dorchester, MA 02125
Phone: 617-287-8000
http://uphamscornerhealthcenter.org
Languages: English, Spanish, Vietnamese, Cape Verdean Creole, Portuguese
How Navigators Help
Navigators focus their work on helping consumers with eligibility applications and questions and health plan enrollment. Navigators offer virtual and in-person assistance in many different languages and can help with a range of activities, including:
Navigators are not Health Connector customer service agents. They cannot process documents or accept and process payments.
Protect Yourself from Fraud: How to Identify a Certified Navigator
When working with a certified Navigator, they will be able to show you their certification, provided by the Health Connector. Consumers should note that organizations and individuals cannot serve as Navigators in Massachusetts without a grant award and training from the Health Connector to perform Navigator duties. All Navigator services are free and are open to anyone.
When working with an applicant or member for the first time, Navigators will require that you sign a Navigator Designation form to designate the organization as your Navigator site. The Navigator Designation Form allows the Navigator to receive some information about your application. Navigators are unbiased and always present individuals with all health plan options.