The 2024 Report to the Massachusetts Legislature highlights a 40 percent increase in enrollment, reaching more than 360,000 members. This growth includes a rise in ConnectorCare enrollment, which expanded eligibility to individuals earning up to 500 percent of the federal poverty level. Thanks to effective outreach and community support, over 145,000 residents transitioned to new coverage after losing MassHealth during the unwinding of the Medicaid continuous enrollment provision. Additionally, the new 2024-2028 Strategic Plan focuses on simplifying processes, improving user experiences, and making coverage more affordable, particularly for those with chronic conditions. Key updates, such as the expanded Navigator programs and enhanced communication, have increased member satisfaction, reinforcing Massachusetts’ leadership in health coverage.
Published May 2025
