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MassHealth Resources

• MassHealth Member Guides and Handbooks: MassHealth Member Guides and Handbooks | Mass.gov
• For Member information about renewing MassHealth coverage http://www.mass.gov/masshealthrenew
• Schedule an appointment with a MassHealth representative. Use the online scheduling tool at www.mass.gov/info-details/schedule-an-appointment-with-a-masshealth-representative
• If someone is under 65 years of age, the easiest way to update MassHealth information and report changes is using the MA Login Account at www.mahix.org/individual.
• If someone is over 65 years of age, and the renewal notice has an eSubmission number, it can submitted online via document upload or fillable form at https://mhesubmission.ehs.mass.gov/esb
• For information about the MassHealth Premium Assistance Program www.mass.gov/masshealth/pa
• Learn more about Massachusetts Medicaid (MassHealth) Estate Recovery here: www.mass.gov/estaterecovery

Health Connector Resources

• To get an estimate for the Health Connector plans that may be available for individuals and families: Get an Estimate Tool
• To search by a provider and medication preferences: Health Connector’s Plan Comparison Tool
• For help getting started with the online application: https://www.mahealthconnector.org/get-ready-to-enroll

Medicare Information

For Medicare questions, please reach out to the SHINE Program  – Medicare Counseling (Serving the Health Insurance Needs of Everyone): https://www.mass.gov/health-insurance-counseling

Need additional help?

If you have a unique situation or question that you would like to discuss further with Customer Service

• MassHealth Customer Service can be reached by phone at (800)-841-2900, TDD/TTY: 711  MassHealth | Mass.gov
• Health Connector Customer Service can be reached by phone at: 1-877-MA-ENROLL (1-877-623-6765), or TTY: 711 for people who are deaf, hard of hearing, or speech disabled.

In addition, virtual support and in-person support is available from Certified Assisters and Navigators in your community for free.  It’s important to call ahead and schedule an appointment if you’d like their assistance.

To find help in your community or to find help in a language other than English, review the list of Certified Assisters:  https://my.mahealthconnector.org/enrollment-assisters