As a Health Connector member, you have a right to cancel your health or dental plan at any time. But the day of the month when you cancel your plan is very important.
If you need to cancel a health or dental plan, you must do so by the end of the current month.
Your coverage end date is the last day of the month that you request your plan cancellation, even if you cancel on the last day of that month.
Here is an example:
- You started a new job and will have health insurance through a new employer starting on October 1.
- You must cancel your plan through the Health Connector by September 30 in order for your plan to end by September 30 right before your job-based plan starts on October 1st so you can avoid having—and paying for—two health plans.
Special note for members who make automatic payments
If you make payments automatically, then you should either cancel your plan or cancel your automatic payment before it is deducted from your account for the following month. You can learn how to cancel your automatic payments here →
Plan cancellations can’t be retroactive
This means that if you miss the cancellation deadline in the month you want to cancel your plan, then you will not be able to cancel your plan for that month or any previous month. You will only be able to cancel for the next month. You will be responsible for paying all premiums for that month.
For example, you got a new job and now have health insurance through your new employer that started on October 1st. On October 8th you realized that you did not cancel your Health Connector plan and are covered by two health plans.
- You will not be able to have your Health Connector plan canceled back to October 1st.
- You are responsible for paying the premium with the Health Connector for the month of October.
- You will not be able to get a refund of your October premium from the Health Connector if you have already paid it.
- You will still need to take steps to cancel your Health Connector plan.
- Your coverage will continue through the end of October and November will be the first month that you don’t have coverage through the Health Connector.
How to cancel your plan
There are 3 ways to cancel your health or dental plan:
Online
- Step 1: Log into your account
- Step 2: Go to “Plans”
- Step 3: Select the tab for the current application year (during Open Enrollment, you will see two plan years. For example, “Current 2025 Enrollment.”)
- Step 4: Click the “Cancel Plans” button
- Step 5: Confirm your cancellation
Special note: If you gave permission for automatic enrollment in a $0 Health Connector plan if found eligible, and you no longer want to be automatically enrolled, please update your application to remove that permission.
By phone
Call Health Connector Customer Service at 1-877-MA-ENROLL (1-877-623-6765), or TTY: 711 for people who are deaf, hard of hearing, or speech disabled.
In writing
You can cancel your plan by mail or fax. Mail cancellation requests to:
Health Connector Processing Center
P.O. Box 4404
Taunton, MA 02780
Special note: If you are mailing your request, please be sure to mail your request by the 10th month so that we have time to receive your request and process it before the last day of the month deadline.
Fax cancellation requests to 617-887-8745
Signed up for AutoPay?
Remember, if you are signed up for automatic payments through the Health Connector, be sure to cancel your plan or recurring payments before it is deducted from your account on the 15th or 23rd of the month.
If you have set up online payments to the Health Connector through your bank’s online bill payment system, be sure to update your account to cancel those payments.