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About Health Connector

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So far Health Connector has created 92 blog entries.

Manager, Quality and Training

The Manager, Quality and Training is responsible for creating, implementing and maintaining comprehensive quality and training programs for the Health Connector. The Manager, Quality and Training will work collaboratively with internal staff and external vendors and stakeholders to develop a quality and training program that will educate consumers and lead to improved service for Health Connector members. Responsibilities include: Work with internal staff, vendors and members of other agencies to implement an umbrella management function that brands, centralizes, and standardizes training, job support, and quality management across all outreach and service channels; provide the direction needed for long-term scalability and consistency. Provide expertise and support related to instructional/informational design and development, appropriate content treatment and media, and effective delivery strategies. Lead the streamlining of current reference material and documentation; identify the need for new job aids, etc. Set and maintain standards for training templates, communications, review cycle and methodology. Coordinate review process and ensure approval of learning and support materials. Oversee design, implementation and maintenance of training program for system releases, program changes as well as small and large scale projects and initiatives. Work with call center, outreach and communications staff to develop streamlined, consistent training materials across all channels. Ensure consistency and ongoing maintenance for training documentation, knowledge management, user guides and policies and procedures. Play a hands-on and visible role with vendor(s) call centers related to training and quality; collaborate with internal staff and vendor(s) to assure standardization, communication, calibration, and consistency. Provide oversight to vendor(s) and lead [...]

Monday, April 24th, 2017|

Web Marketing Intern – Summer 2017

The Health Connector is seeking an intern to join the team for Summer 2017 to assist its Communications activities. This individual will participate in ongoing operational activities as well as implementation for the upcoming open enrollment period with a particular focus on web content development and social media marketing. Key responsibilities include: Assist the Associate Director of Web Marketing in planning for the 2017/2018 non-group open enrollment. Assist with website and social media social content creation and campaign planning that includes developing a weekly editorial calendar for social media through developing a content strategy, story sharing, and influencer engagement that fits in to the larger marketing plan. Monitor messages and post replies on Facebook, Twitter, Google+, and our website to drive engagement with our consumers. Reviewing social media and web stats and metrics and report findings to the team. Stay on top of social and web marketing trends in the health care space. Uploading, transcribing, and annotating videos and photos. Proofreading and editing web and social media content. Other marketing activities and projects as needed. Skills: Knowledge of social media – Facebook, Twitter, LinkedIn, YouTube, Instagram, blogs, etc. Familiarity with front-end web design, SEO, and content management (WordPress) is preferred Ability to create and upload Twitter, Facebook, Google+, Instagram, and YouTube digital assets Knowledge of video editing software such as Adobe Captivate, Premier Pro, or Windows Live Movie Maker is a plus Graphic design experience and knowledge of digital media software – Photoshop or other graphic design software, etc. is preferred [...]

Monday, April 3rd, 2017|

IT Implementation Intern – Summer 2017

The Health Connector is seeking an intern to join the team for Summer 2017 to assist its Information Technology activities. This individual will participate in activities related to the Health Connector’s Open Enrollment period, as well as the ongoing implementation of new functionality. Key Responsibilities include: Support the Information Technology (IT) team in all aspects of Open Enrollment (OE) preparation Assist in the development and tracking of all activities related to IT activities, including carrier enrollment testing, deployment of new functionality to production, and improving user experience (UX) Assist in the coordination of internal and external meetings related to IT activities Assist Release Management efforts by ensuring that testing is comprehensive for all functional Releases by working collaboratively with colleagues as well as external state partners Assist with the development and design of test cases, assist with oversight of testing progress, report on testing success/failure Assist with the tracking of defects uncovered in testing and support efforts to prioritize these defects to be resolved in upcoming Releases Experience and Qualifications: Strong MS Office Suite skills, including – but not limited to – Outlook, Excel, PowerPoint, and Visio Strong writing skills (Writing samples may be required) Experience with Redmine, JIRA, ALM, or SharePoint are a plus, but not required Interest and education focused on health care, health reform, the ACA, Exchanges, health insurance, etc. Interest and education in Information Technology (IT), including software design, testing, and defect management Ability to work independently and collaboratively, as required Previous internship/work experience in a [...]

Friday, March 31st, 2017|

Operations Training Intern – Summer 2017

The Health Connector’s Operations Team is seeking an intern to join the team in June 2017 for the summer. This individual will participate in ongoing operational activities with particular focus on the design and development of the new call center and operations training program with the out-sourced vendor. Key Responsibilities include: Assist the Manager of Quality and Training in the design and development of the call center and operations training program with collaboration from the out-sourced vendor. Work across the Operations Team to analyze, identify and document training needs that will be used in the design and development of the training program. Assist in creating performance metrics, reporting needs, and evaluation methods to assess the effectiveness of the training program. Additional Responsibilities include: Assist with review of current training material and new resources created to support operations staff. Provide training program project management tracking, as needed Assist with other business and operations projects, as needed Experience and Qualifications: Strong MS Office Suite skills, including but not limited to Excel and PowerPoint Understanding of adult learning theory and instructional design methodologies preferred Strong writing skills (writing sample may be required) Interest in healthcare reform and healthcare operations Ability to work in a team setting Ability to take initiative and work independently on projects Education: Graduate student in public health preferred; bilingual skills a plus Salary: This is a paid internship. Length of Internship: June- August 2017 (minimum of 20 hours a week) Interested: Send cover letter and resume to Connector-jobs@state.ma.us. About the Health Connector [...]

Friday, March 31st, 2017|

Vendor Management and Outsourcing Strategy Intern – Summer 2017

The Health Connector’s Vendor Management and Strategy Organization is seeking an intern to join the team for the spring/summer of 2017. This individual will participate in ongoing vendor contract management and outsourcing strategy with particular focus on research and benchmarking activities related to future outsourcer procurement efforts.  The individual will also prepare summary memos and scorecards and present findings to staff comparing vendor capabilities. Key Responsibilities include: Assist in the creation of outsourcer requirements doc Conduct research activities to determine field of potential outsourcers Create and support comprehensive scorecard evaluation of potential outsourcers Assist in the creation of comprehensive RFI document Additional Responsibilities include: Assist the Manager of Vendor Relations and Strategy in the management of existing contract compliance Assist in the processing/tracking of Vendor invoices Assist with other business and operations projects, as needed Experience and Qualifications: Strong MS Office Suite skills, including but not limited to Excel and PowerPoint Strong research and writing skills Ability to work under pressure with tight timelines Ability to work in a team setting Ability to take initiative and work independently on projects Education: Undergraduate or Graduate Student in Business or Operations Management   About the Health Connector The Health Connector is an independent state authority that has been designated as the official Massachusetts health benefits Exchange under the federal Affordable Care Act. In addition to overseeing the implementation of both state and federal health reform, the Connector is committed to enhancing the experience, services, and health insurance products for individuals and small businesses [...]

Monday, March 13th, 2017|

Reporting Team Intern – Summer 2017

The Health Connector’s Reporting Team is seeking an intern to join the team for the 2017 summer.  This individual will participate in ongoing operational activities as well as projects related to the implementation of the upcoming open enrollment period. Key Responsibilities include: Support the Reporting Team in planning and preparing for the 2017-18 open enrollment period Review existing library of reports to identify gaps and development opportunities for new reports Attend design sessions and interface with Connector Business Leads and Subject Matter Experts (SMEs) to document report requirements based on business needs Update business requirements documentation to reflect updated business needs Work with Reporting Team to update and/or build reports using Reporting Team database and visualization tools Createand manage recurring reports Run additional ad hoc reports, as needed Perform data analysis to identify trends and insights valuable to the business Assist with preparing materials and scheduling report designsessions Take notes during design/requirements sessions as needed Experience and Qualifications: Undergraduate or Graduate student Strong MS Office Suite skills, including but not limited to Word, Excel and PowerPoint Experience with databases analytics and visualization tools (eg. MS SQL Server, Tableau, SAP BOE, Crystal, etc) Interest in healthcare reform and healthcare operations Ability to work in a team setting Ability to take initiative and work independently on projects Ability to work under pressure with tight timelines About the Health Connector The Commonwealth Health Insurance Connector Authority (Health Connector) is an independent public authority serving as the Affordable Care Act (ACA)-compliant marketplace for the Commonwealth.  The organization is charged with providing subsidized and unsubsidized health insurance to individuals and small employers.  The Health Connector also oversees policy [...]

Monday, March 6th, 2017|

Legal Intern – Summer 2017

The Health Connector is seeking a legal intern to join the team for the summer of 2017.  This individual will work with the General Counsel and three Assistant General Counsels to assist in providing legal advice and counsel to the Health Connector’s program staff.  This paid internship will provide an opportunity to be part of a dynamic, mission-driven organization that is at the leading edge of health care reform and policy.  The legal intern will get the chance to work on a broad range of issues in the health care field. Key Responsibilities include: Research and analyze legal issues in a wide range of substantive areas, including health law, insurance regulation, employment law and administrative law Assist in developing and drafting policies, trainings and compliance programs in a range of substantive areas Interpret regulations and statutes governing Connector operations Assist in reviewing and documenting administrative appeals procedures Provide support for ongoing litigation as needed Participate in other legal projects as needed Experience and Qualifications: JD students only. Prefer students who have completed at least 2 years of law school, but students who have completed 1 year of law school and have prior health care experience are encouraged to apply. Strong academic background Demonstrated research and writing abilities Demonstrated interest in health care reform and health law Ability to work in a team setting Ability to take initiative and work independently on projects Ability to work under pressure with tight timelines Strong MS Office Suite skills, including but not limited Word, [...]

Monday, March 6th, 2017|

Massachusetts Health Connector and DC Health Link Create a First-in-the-Nation Partnership

The Health Connector Board of Directors today approved a first-in-the-nation collaboration with DCHBX, which manages and operates DC Health Link, the online health insurance marketplace in the District of Columbia. Through this partnership, starting this fall the Health Connector will use a separate branch of DC Health Link’s existing online platform to improve available offerings to small businesses and their employees – including the ability for employees to potentially select their own plan from a range of choices – while reducing long-term operational costs for the small-group online system. Continue Reading Massachusetts Health Connector and DC Health Link Create a First-in-the-Nation Partnership

Thursday, February 23rd, 2017|

Identity (ID) Proofing: What you need to know

Identity Proofing (or ID Proofing) is one of the first steps of the process to apply for health coverage through the Health Connector website. ID proofing is a requirement of the Affordable Care Act (ACA) and must be completed in order for you to submit an application through the Health Connector website. ID proofing is used to verify your identity and is done by asking you questions based on your personal and financial history. When you check credit report after ID Proofing, you may see an inquiry from the Centers for Medicare & Medicaid Services (CMS). CMS uses credit reporting agencies like Experian to verify the information on your eligibility application. This is only an inquiry and does not affect your credit score. Your eligibility application and credit score will not be affected by the inquiries from Experian or CMS. To protect your personal information, you have to take a few steps to verify your identity before you can complete an application. First, you will provide information when you create your profile. This information will be used for the first step of ID proofing. Once your information is verified, the ID proofing process will ask you questions that only you would be likely to know the answers to, based on your financial accounts and personal information on your credit report. This process is meant to prevent an unauthorized person from creating an account and applying for health coverage in your name without your knowledge. You should [...]

Tuesday, February 21st, 2017|Tags: |

Finish your enrollment by December 23rd for January 1, 2017 coverage

If you are renewing your health insurance through the Health Connector for 2017, or are applying for the first time, the deadline to complete your enrollment for coverage that starts January 1 is December 23, 2016. Take action now to be sure that you’ve completed these steps to finish your January 1st enrollment: Complete all of the required information to find out what type of coverage or savings you qualify for, like tax credits, a ConnectorCare plan, or MassHealth. Make sure your information is as up-to-date as possible if you are a renewing member. If you qualify for a Health Connector or ConnectorCare plan, you can use our Shopping Guides and new Provider Search tool to help find a quality health and dental plan to meet your needs and budget. Once you choose a plan, you must make your first premium payment, in full, by December 23, 2016 for your coverage to start January 1, 2017. You can set up monthly recurring payments online so your bill will always be paid on time each month. There are 4 ways to make a payment. Learn about them now → If you are a renewing member and have already set up automatic recurring payments, then you do not need to set up a new recurring payment. Your new premium will be deducted on December 22nd, even if you enrolled in a plan with a different insurance company.  Congratulations. Once you have finished your enrollment, [...]

Monday, December 19th, 2016|