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So far Health Connector has created 99 blog entries.

Join the Massachusetts Health Connector for a “Day of Coverage” January 18, 2018

On Thursday, January 18, 2018, the Massachusetts Health Connector is embarking on a one-day, multi-city tour that includes stops at six locations across the Commonwealth to remind Massachusetts residents there is still time to get 2018 health coverage before the last day of Open Enrollment, which is January 23. Teams from the Health Connector with Archipelago Strategies Group, Navigator organizations, local businesses, and local health care leaders and will be hitting the road visiting 6 locations around the state as part of the "Day of Coverage" to remind Massachusetts residents that there's still time to get health insurance for 2018. The tour is days away from the January 23, 2018 deadline to enroll in coverage through the Health Connector that starts February 1, 2018. At each stop, the teams will be speaking with local residents, placing enrollment signs at local businesses, and answer questions about the benefits of getting health insurance through the Health Connector that includes ConnectorCare, which provides plans with low premiums and co-pays, and no deductibles, to those who qualify. Plus, there is a free Open Enrollment event in Lawrence with Navigator organization Greater Lawrence Community Action Council (GLCAC) from 10:00 a.m. to 6:00 p.m. where residents can sign up for coverage with an enrollment expert. See more details below. Here's where we'll be throughout the day on January 18th. We hope you'll join us, or help spread the word. Day of Coverage Locations & Times Quincy Quincy Center Red Line MBTA Station TIME: 8:30 a.m. to 10:00 [...]

2018-01-17T22:27:28+00:00 Wednesday, January 17th, 2018|

Program Analyst, Health and Dental Plans

The Program Analyst, Health and Dental Plans provides day-to-day management of the Health Connector’s Qualified Health Plan (QHP) and Qualified Dental Plan (QDP) product offerings. The Program Analyst will engage in the full lifecycle of product development and implementation, including procurement of plans via the Seal of Approval process, review and analysis, and testing and implementation. The Program Analyst will serve as a liaison between the Health Connector policy, business, and IT teams, as well as technology partners, to manage and ensure the quality of the plan management data required for the sale of individual and small group QHPs and QDPs through the Health Connector’s web applications. In this capacity, the Program Analyst will play a key role in the Health Connector’s offering of health and dental products to more than 250,000 individuals and small business employees throughout Massachusetts. The position reports to the Senior Product Manager, Health and Dental Plans, with opportunities to interact with a variety of teams and senior leadership. Key responsibilities: Support the annual Seal of Approval process, whereby QHP and QDP product design requirements are issued to potential insurance carriers seeking to sell on the exchange, including the development of new strategic initiatives Manage the collection and review of carriers’ Seal of Approval submission materials, including the analysis of plan designs and data elements used to populate plan and rate information in individual and small group platforms Support policy development and implementation for unsubsidized and subsidized non-group programs, as well as products sold to small [...]

2018-01-08T11:53:59+00:00 Monday, January 8th, 2018|

Contact Center Performance Coordinator

The Contact Center Performance Coordinator, under the direction of the Director of Customer Experience, provides day-to-day monitoring of the key contact center performance metrics and call forecasting.  Metrics are used to inform training needs and ensure agents are providing best possible service to Health Connector members. This position requires close and collaborative work with the vendor responsible for contact center delivery. This is a key role in the delivery of exceptional service to Health Connector members. Responsibilities include: Gathering of contact center performance metrics, monitoring staffing levels and overseeing development and usage of contact center forecast models; assist with the creation and  modification of plans as needed In concert with the director, support the development and maintenance of contact center forecast(s) and associated staffing/training plans in order to ensure vendor(s) meets contractual requirements and best practice performance standards Monitor contact center service level agreements and recommend appropriate incentives or penalties per contractual agreements with vendor Monitor Customer Satisfaction results, oversee vendor’s action plan to address negative responses and identify alternative methods to collect and respond to member feedback Serve as liaison with vendor(s) call centers related to training and quality; collaborate with internal staff and vendor(s) to assure standardization, communication, calibration, and consistency Participate in cross functional and cross organizational groups which are designing and implementing optimization and efficiency programs including but not limited to new technologies, quality improvement or workflow changes Participate in planned publicity, marketing and customer communications strategy development with goal of improving member education and experience; [...]

2017-12-22T14:59:52+00:00 Friday, December 22nd, 2017|

Join the Massachusetts Health Connector for a “Day of Coverage” December 18, 2017

On Monday, December 18, 2017, the Massachusetts Health Connector is embarking on a one-day, multi-city tour that includes stops at six locations across the Commonwealth to remind Massachusetts residents there is still time to get 2018 health coverage. Teams from the Health Connector with Archipelago Strategies Group, Navigator organizations, local businesses, and local health care leaders and will be hitting the road visiting 6 locations around the state as part of the "Day of Coverage" to remind Massachusetts residents that there's still time to get health insurance for 2018. The tour is days away from the December 23, 2017 deadline to enroll in coverage through the Health Connector that starts January 1, 2018. At each stop, the teams will be speaking with local residents, placing enrollment signs at local businesses, and answer questions about the benefits of getting health insurance through the Health Connector that includes ConnectorCare, which provides plans with low premiums and co-pays, and no deductibles, to those who qualify. Plus, there is a free Open Enrollment event in Fall River with Navigator organization SSTAR Family HealthCare Center from 4:00 p.m. to 8:00 p.m. where residents can sign up for coverage with an enrollment expert. See more details below. Here's where we'll be throughout the day on December 18th. We hope you'll join us, or help spread the word. Day of Coverage Locations & Times Dorchester Field’s Corner Red Line MBTA Station, Dorchester TIME: 7:30 a.m. to 9:00 a.m. A team will be handing out coffee, donuts, and [...]

2017-12-18T02:03:55+00:00 Monday, December 18th, 2017|

Senior Financial/Actuarial Analyst

The Senior Financial Analyst will assist with all aspects of financial analysis for Connector programs including financial modeling, analysis of enrollment and financial data, leading financial management processes and reporting, and coordination of analytic efforts across the organization. Key Responsibilities: Working primarily with the Chief Actuary and in close coordination with the Finance team, assist with the management of all aspects of financial analyses for Connector programs. Key activities include: Development and maintenance of multiple financial models for forecasting and analytical reporting Analysis of enrollment and financial data to track spending against budget Identification of opportunities to improve Connector programs cost structures and the development and communication of analyses and documentation to help advance strategic initiatives Assist with CSR reconciliation Claims analyses for various projects As a core member of the Finance and Accounting department and working with other Connector staff, develop strategies to promote continual innovation of the Exchange model, produce business cases, perform financial analyses and lead key elements of internal and external communications Assists the team with ACA activities, specifically financial management processes, including financial analyses, state and federal reporting and other tasks as required Act as a primary point of contact representing Finance for other constituents (e.g., other state agencies, federal partners, health plans, advocates, etc.),manage day-to-day interactions, respond to requests and participate in or lead meetings and other communications Assume analytical leadership and coordinate analytical efforts across multiple teams within the Connector. Over time, help to improve data/analytical infrastructure and enhance overall analytical capabilities of [...]

2017-12-15T19:00:47+00:00 Friday, December 15th, 2017|

Finish your enrollment by December 23rd for January 1, 2018 coverage

If you are renewing your health insurance through the Health Connector for 2018, or are applying for the first time, the deadline to complete your enrollment for coverage that starts January 1 is December 23, 2017. Take action now to be sure that you’ve completed these steps to finish your January 1st enrollment: Complete all of the required information to find out what type of coverage or savings you qualify for, like tax credits, a ConnectorCare plan, or MassHealth. Make sure your information is as up-to-date as possible if you are a renewing member. If you qualify for a Health Connector or ConnectorCare plan, you can use our Shopping Guides and new Plan Comparison tool to help find a quality health and dental plan to meet your needs and budget. Once you choose a plan, you must make your first premium payment, in full, by December 23, 2017 for your coverage to start January 1, 2017. You can set up monthly recurring payments online so your bill will always be paid on time each month. There are 3 ways to make a payment: online, by mail, or in-person at a Walk-in Center. Learn about them now → If you are a renewing member and have already set up automatic recurring payments, then you do not need to set up a new recurring payment. Your new premium will be deducted on December 22nd, even if you enrolled in a plan with a different insurance company.  [...]

2017-12-11T18:09:27+00:00 Monday, December 11th, 2017|

Reminder: Massachusetts Health Connector Deadline for January 2018 Coverage is Dec. 23

BOSTON – December 11, 2017 – Massachusetts residents who want health insurance have until Dec. 23 to sign up for coverage through the Massachusetts Health Connector, which holds Open Enrollment longer than the federal government. While the deadline for states that use the federal Healthcare.gov portal is Friday, Dec. 15, since Massachusetts is a state-based exchange, the Health Connector uses different deadlines. For people who want to start the new year with health insurance or change their plan for 2018, the deadline to select and pay for the plan is Saturday, Dec. 23. Residents seeking 2018 coverage can go to MAhealthconnector.org to apply and pick a plan. “December 23 is our most important deadline of the year, as new applicants get into coverage and our current members review their plan status for 2018, and it’s important that people know that they have more time in Massachusetts beyond the federal deadline,” said Louis Gutierrez, the Executive Director of the Massachusetts Health Connector. “We understand how important it is to have health insurance – for people to be able to go to the doctor and have it cost them less to be healthy – and we want to extend to them every opportunity to sign up.” Throughout Open Enrollment, the Health Connector is providing full outreach and support services to Massachusetts residents as it has in past years. This includes an Open Enrollment period that runs through Jan. 23, 2018 (for coverage starting in February 2018), fully supporting 16 Navigator organizations throughout [...]

2017-12-11T16:15:57+00:00 Monday, December 11th, 2017|Tags: , , |

Distribution Channel and Account Manager

The Commonwealth Health Insurance Connector Authority (the Health Connector) was created in 2006 to implement Massachusetts' landmark health reform law that has served as the model for national health reform. The Health Connector is an independent state authority that has been designated as the official Massachusetts health benefits Exchange (or Marketplace) under the federal Affordable Care Act (ACA). In addition to overseeing the implementation of both state and federal health reform, the Health Connector is committed to enhancing the experience, services and health insurance products for individuals and small businesses shopping through the Exchange. The Health Connector is also responsible for overseeing policy and regulations geared toward furthering the goals of health reform combined with implementing ACA regulations. For more information about the Health Connector go to: www.MAhealthconnector.org Position Summary: The Distribution Channel and Account Manager provides day-to-day operational and account management support to brokers and small employer groups regarding the Health Connector for Business platform and associated products.  The Distribution Channel and Account Manager is also responsible for tracking and pursuing new business opportunities through all distribution channels, and supporting the development and execution of a sales strategy. The position reports to the Director of Health Plans and Operations. Responsibilities will include, but will not be limited to: Key Responsibilities include: Act as the primary service and sales liaison for direct small employer groups, brokers, and other distribution channels. Provide accurate and timely responses, assistance and guidance on all Health Connector product, plan and policy-related needs Provide telephonic and [...]

2017-12-11T14:14:15+00:00 Monday, December 11th, 2017|

Massachusetts Health Connector Members and New Applicants Take Early Action at Start of 2018 Open Enrollment

BOSTON – November 20, 2017 – With a stable system and user process complemented by a proactive outreach and education effort, the Massachusetts Health Connector has seen members and new applicants more active in the first two weeks of Open Enrollment compared to last year. Through Nov. 15, plans selected and enrollments are more than 40 percent higher than last year at the same time, new program determinations for Health Connector are up nearly 70 percent, and plans selected and enrollments by new members are up more than 15 percent. “It is encouraging to see people hearing our message to shop for new coverage, and taking early advantage of Open Enrollment and finding the plan that best fits their needs for the new year,” said Louis Gutierrez, the Executive Director of the Massachusetts Health Connector. “We hope all of our current members take time to review their coverage for next year, and people who don’t currently have health insurance sign up so they have the health and financial security that comes with having coverage next year.” In the first 15 days of Open Enrollment, 26,343 people selected a plan or enrolled by paying their first premium for 2018, compared to 18,695 in the first 15 days of last year’s Open Enrollment. Of those plan selections and enrollments, 7,219 people are getting new coverage through the Health Connector, compared to 6,200 last year. So far in the first 15 days of Open Enrollment, 15,713 new people were determined eligible for Health [...]

2017-11-20T14:55:14+00:00 Monday, November 20th, 2017|Tags: , , |

Baker-Polito Administration Secures Additional Year of Flexibility to Maintain Health Insurance Market Stability for Small Businesses

BOSTON – November 13, 2018 – The Baker-Polito Administration today announced it has secured from the U.S. Department of Human Services the flexibility to extend another year the existing use of small group rating factors to hold down premium increases and maintain stability in the market for small employers. The rating factors are permitted under state law, but are not aligned with requirements under federal law. Through a series of requests to the federal government, the Commonwealth has been able to maintain those state rating factors in order to avoid market disruption and maintain premium consistency for small employers. “We thank our federal partners for authorizing the continued use of state rating factors to provide stability and stabilize premium costs for small businesses in Massachusetts,” said Governor Charlie Baker. “With this important flexibility in place, we can continue to provide predictability to the market and continue to make health insurance more affordable to companies and their employees.” Massachusetts received a waiver in 2013 to allow a gradual transition to full compliance with the Affordable Care Act, and the waiver recognized the success of Massachusetts’ state health reform law passed in 2006 in expanding coverage. Massachusetts has the highest insured rate in the nation, with 97.5 percent of residents covered, an achievement supported by the latitude to continue some state insurance practices, such as rating factors permitted under state law. These state rating factors offer insurers greater flexibility to price insurance plans according to the traditional practices of the Massachusetts market, [...]

2017-11-15T14:39:34+00:00 Wednesday, November 15th, 2017|Tags: , |