Making Payments to the Health Connector
Premium payments for individual and family health and dental plans are due the 23rd of the month before coverage start date.
There are 4 ways to make payments:
Pay Online
The quickest and easiest way to make a payment to the Health Connector is online.
Please sign-in through your existing account. When you sign in, you can update your application, contact preferences, and make payments.
Make a Guest Payment
Pay your bill without logging in to your account.
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Pay by Phone
You can now call customer service to pay your bill. Dial 1-877-623-6765, or TTY 711 for people who are deaf, hard of hearing, or speech disabled.
What you will need:
- Your 12-digit Member ID number (found on any bill or notice from the Health Connector) or the phone number associated with your account
- Your checking or savings account routing and account number
What to do:
- Follow the system prompts and press or say “3” if you have existing health or dental coverage with the Massachusetts Health Connector
- Then, press or say “1” to use self-service features, including make a payment
- Follow the automated system prompts to complete your payment by phone.
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Pay In-person at a Walk-in Center
You can make a payment in-person at one of our customer service walk-in centers during normal business hours, Monday through Friday, 9:00 a.m. to 5:00 p.m. Walk-in center hours and holiday hours are listed here →
Walk-in center locations:
| BOSTON 133 Portland Street, 1st Floor Boston, MA 02114 |
| WORCESTER 146 Main Street, Suite 201/202 Worcester, MA 01608 |
| SPRINGFIELD 88 Industry Avenue Springfield, MA 01104 |
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Mail Your Payment
You can log into view your paperless bills after you you choose your plan if you wish to print your payment coupon. If you are not signed up for paperless bills, your invoice will be mailed and you can expect to receive it within 3–5 business days. You can mail a check or money order for the full amount of your premium payment to the Health Connector.
Mail a check or money order made payable to “Health Connector” along with the payment slip from your bill to:
Health Connector
P.O. BOX 412612
Boston, MA 02241-2612
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If you need to mail a payment and don’t have your payment slip
If you need to mail a payment and do not have your bill payment slip, please make sure to include the following information with your payment. All this information can be found on the top of your Health Connector bill.
You can write this information on your check or money order. Please make sure to write all information clearly.
- Primary Subscriber Member ID
- Primary Subscriber first and last name
- Primary Subscriber mailing address, if different from the address on the check
- Health or dental insurance company name for the plan you are paying for
Health Connector Preferred and Nonpreferred Payment Methods
Summary:
- The Health Connector offers four preferred payment methods above: online payments, phone payments, mail payments, and in-person at a Walk-in Center.
- Examples of nonpreferred, third-party payment methods include Bill Pay through your bank/credit union; Mint bills (acquired by Intuit); DOXO; Prism or other personal banking bill payment sites; and My CheckFree.
- Third-party payment methods are discouraged as the Health Connector cannot help resolve any issues with these services if they arise.
The best way to pay your Health Connector bill is by using a payment method offered by the Health Connector. Our four preferred payment methods are:
- Online payment through the Health Connector’s member portal and guest payment system.
- Payments by phone by calling 1-877-MA-ENROLL
- Payment by mail to the address included on your bill.
- In-person at a Health Connector Walk-in Center in Boston, Springfield, or Worcester.
When you use a non-preferred payment method, if there is an issue with a payment, you would need to resolve it with the bank or third-party site.
Examples of nonpreferred third-party payment methods may include:
- Bill Pay through your bank/credit union
- Mint bills (acquired by Intuit)
- DOXO
- Prism or other personal banking bill payment sites
- My CheckFree
These methods are NOT the best way to pay and are discouraged. This is because if there are any issues with a third-party service, the Health Connector cannot help resolve them, and payment would still be required.
Did you just shop for a plan?
Your enrollment is not complete until you make your first payment
Please note you will not be enrolled in your health or dental plan until you pay the first month’s premium in full by the due date.
Once you make your first payment, it will take about five business days before your insurance carrier will be able to confirm your enrollment. Once your enrollment is confirmed, you will receive a Welcome Letter from the Health Connector. Your insurance carrier will send you an ID card within approximately 2 weeks after the Health Connector receives your full payment.