If you have trouble finding your document or a number on your document, but you know your alien or I-94 number, select “Other documents or status types” when asked to select your document. Then, you’ll see another drop-down list where you should select “Other.” Then, enter a description of your document in the text field and your alien and/or I-94 number.
If you have trouble finding information on your document or you’re getting errors when trying to submit your application, answer “Yes” if you have eligible immigration status when asked this question, then continue your application without entering your document numbers. If you don’t enter your document information, you may be asked to provide a copy of your document after you submit your application.