Tip for entering income that is suddenly lower than expected:
Enter your income as it is right now when asked on your application how much you are currently earning. Then adjust your expected yearly income based on what you think you’ll end up making over the course of the year.
You can update your application information online at anytime by logging into your account. Here’s a list of the application information you can update:
Change contact information and preferences
Click on this link to change your mailing address, language preferences, email address, phone number without resubmitting your application.- Add someone to your application or tell us if someone is now applying for coverage
Update if a household member recently got married, had a baby, adopted a child, took custody of a child from foster care or was ordered by a court to provide care for someone. Also select to change someone to applying for coverage. Update income and additional questions about health insurance
Special Note about income changes
Update this information if you now make more or less money than when you applied, or if you have a new income source, or if you need to make a change to the information about the insurance offered by your employer, other insurance coverage (such as Medicare, TRICARE, Peace Corps, or VA Healthcare Program), or MassHealth-specific questions.Change a status
The types of status that can be changed include your tax filing status, immigration status, citizenship status, disability status, pregnancy status, American Indian/Alaska Native Tribal status, incarceration status and foster care status.Change home address, name, sex, or add SSN
Update your home address, name, sex, or add a Social Security Number for someone on your application.Change application type
Update questions on whether you want to see if you can get help paying for insurance for you or your family.Change information about past tax credits
If you’ve received an Advanced Premium Tax Credit or ConnectorCare plan in a past year, you can tell us if you’ve filed taxes and reconciled all past tax credit with the IRS. If you already answered this question once this year, you may not be able to change your response at this time.
Updates you can’t make online
Some updates you can’t make yourself online and you will need to call customer service to make. These are:
Updating an existing Social Security number (SSN)
If you need to update an SSN, you will not be able to do so online, You will need to call customer service to request this change.Updating an existing date of birth
If you need to update an incorrect date of birth, a customer service representative will need to take this request as updating a date of birth can affect things like your eligibility, your monthly premium amount, and more.
How to update your information, step-by-step:
Step 1: Sign into your account and on the My Account page, click the “Report a Change” button.
Step 2: On the next page, you will be able to choose the change (or changes) you need to report. Then, click the “Report Changes” button to make your updates.
Special Note about Income Changes
- If you receive an Advance Premium Tax Credit (APTC) and you report an income increase, you may see a decrease in APTC.
- If you report an income that is less, you may see an increase in APTC.
- If you are now enrolled in a Health Connector plan with no APTC and your income is lower and you applied for coverage and help paying costs, then you may become eligible for APTC.
- If you report an income that is at or below 500% FPL, you may be eligible for ConnectorCare plans.
- If you are enrolled in ConnectorCare and report an increase or decrease in income that is still at or below 500% FPL, then your Plan Type may change. Learn more about Plan Types →
- If you report an income that is at or below 133% FPL, you may qualify for MassHealth coverage.
How do I update my income that now includes unemployment benefits and/or federal assistance in response to COVID-19?
If you are applying for the first time, or a current Health Connector or MassHealth member updating your income, you may have new types of income to enter, including
- Unemployment Income
- Federal Pandemic Unemployment Compensation $300 unemployment “bump” (see sample benefit statement)
- Federal “recovery rebates” or “stimulus payments“
When filling out your income information, use the chart below to help complete your application:
| Type of Income | Include in Current Income? | Include in Projected Annual Income? |
| Unemployment extension to up to 39 weeks of benefits | Yes, regular unemployment should be reported as long as it is received | Yes, make your best prediction about your yearly income accounting for how long you expect to receive unemployment |
| $300 unemployment “bump” (Federal Pandemic Unemployment Compensation) | No, do not include this amount in the unemployment benefits you report | Yes! Do add the $300 per week in when reporting expected yearly income. |
| One-time “recovery rebate” or “stimulus payment” of $1,400 per adult and $1,400 per qualifying child | No, do not include this income | No, do not include this income |
Tips for entering income:
- If you are applying or updating your income, you should enter your current income (as it is right now) without the $300 in additional unemployment income, then update your expected yearly income based on what they think they’ll make over the course of the year
- When entering your yearly income, consider how much has been earned so far this year, add any unemployment, including the extra $300 per week, and include what might be earned if and when you return to work later this year
- If your income changes later, update your income information again so it is as correct as possible
- If you receive an Advance Premium Tax Credit (APTC), you can always adjust the amount you take by using the slide on the Eligibility Results page of your application