You can update your application information online at anytime by logging into your account. Here’s a list of the application information you can update:

  • Update income and additional questions about health insurance
    Update this information if you now make more or less money than when you applied, or if you have a new income source, or if you need to make a change to the information about the insurance offered by your employer, other insurance coverage (such as Medicare, TRICARE, Peace Corps, or VA Healthcare Program), or MassHealth-specific questions.

    Special Note about income changes
  • Update home address, mailing address, or both
    Update your addresses on your application. If you have moved, make sure you report this change as soon as possible.

  • Add someone to your application or tell us if someone is now applying for coverage
    Update if anyone in your household recently got married, had a baby, adopted a child, took custody of a child from foster care or was ordered by a court to provide care for someone. Also select to change someone to applying for coverage.

  • Remove someone from your application or tell us if someone is no longer applying for coverage
    Update if you need to remove family members from your application due to death, divorce/annulment/legal separation, or for other reasons. 

  • Change a status
    The types of status that can be changed include your tax filing status, immigration status, citizenship status, disability status, pregnancy status, American Indian/Alaska Native Tribal status, incarceration status, and foster care status.

  • Change application type
    Update application type to see if you can get help paying for insurance for you or your family. When making this update, you will answer questions on whether you want to see if you can get help paying for insurance for you or your family and will need to add information about your household and income. 

  • Change home address, name, sex, or add SSN
    Update your home address, name, sex, or add a Social Security Number for someone on your application.

  • Change information about past tax credits
    If you’ve received an Advanced Premium Tax Credit or ConnectorCare plan in a past year, you can tell us if you’ve filed taxes and reconciled all past tax credit with the IRS. If you already answered this question once this year, you may not be able to change your response at this time.

  • Change contact information and preferences
    Click on this link to change your mailing address, language preferences, email address, phone number without resubmitting your application.

Updates you can’t make online

Some updates you can’t make yourself online and you will need to call customer service to make. These are:

  • Updating an existing Social Security number (SSN)
    If you need to update an SSN, you will not be able to do so online, You will need to call customer service to request this change.

  • Updating an existing date of birth
    If you need to update an incorrect date of birth, a customer service representative will need to take this request as updating a date of birth can affect things like your eligibility, your monthly premium amount, and more.

Sign into your account to report changes now

How to update your information, step-by-step:

Step 1: Sign into your account and on the Dashboard page, click the “Report Changes” button.

Step 2: On the next page, you may need to choose which year’s application to change. For example, if the change has already happened or will happen by December 31 of the current year, you will choose to update the current year’s application. If, for example, it is December, and you are expecting the change to start in January of the following year, then update next year’s application.

Step 3: Once you choose the application year to update, click the Edit Application button which will take you to the Change Your Information page. There, you be able to choose the change (or changes) you need to report. Then, click the “Report Changes” button to make your updates.

Screenshot of the Change your information screen
Sign into your account to report changes now