Eligibility Results - Massachusetts Health Connector

Upload Documents (Proof)

Use the guide to learn how to upload your documents through your account.Important: If you are sending proof, don't send the same document in more than one way. For example, don't fax and upload the same document for proof. Video: How to upload your documents “How to Upload Documents” Video Transcript Did you receive a letter from the Health Connector asking for verification documents?The quickest way to submit them is to upload them to your account.Here are the steps you need to follow.Go to the Health Connector website and sign in to your account with your username and password.From your account dashboard menu, choose “Documents” to take you to the “Manage Documents” page.On the Manage Documents page, click the Documents Required link to see what documents you need to submit and when they are due.Click the Upload Documents button to submit your documents.Remember, the Health Connector only accepts documents in these formats: PDF, JPEG, PNG, GIF, BMP, TIFF, and WEBP.Be sure your documents are in the correct format before uploading.Also, each file must be no larger than 9.5 megabytes.Be sure your document is not too large before attempting to upload.You can drag and drop your files onto the Upload Documents screen, or you can click the Browse link and go to where your documents are saved on your computer.Once you upload a file, click on the down arrow under Document Description to choose the type of proof the document is for.Do this for every file you upload.You can check more [...]

What are Catastrophic plans?

Catastrophic health plans meet all of the requirements applicable to other Health Connector plans, but they don’t cover any benefits other than 3 primary care visits per year before the plan’s deductible is met. The premium amount you pay each month for health care is generally lower than for other health plans, but the out-of-pocket costs for deductibles, co-payments, and co-insurance are generally higher. To qualify for a Catastrophic plan, you must be under 30 years old OR get a “hardship exemption” because the Marketplace determined that you’re unable to afford health coverage. Catastrophic health plans: For people under 30 or with certain exemptions Catastrophic health insurance plans have low monthly premiums and very high deductibles. They may be an affordable way to protect yourself from worst-case scenarios, like getting seriously sick or injured. But you pay most routine medical expenses yourself. Who can buy a Catastrophic plan Only the following people are eligible: People under 30 People of any age with a hardship exemption or affordability exemption (based on Marketplace or job-based insurance being unaffordable, including those ineligible for APTC or CSRs) As of November 1, 2025, individuals who are ineligible for advance premium tax credits (APTC) or cost-sharing reductions (CSR) due to their projected annual income will be eligible for a hardship waiver. Consumers with a projected annual income below 100 percent or above 400 percent of the federal poverty level (FPL) will be eligible for a hardship exemption and can enroll in Catastrophic coverage. To [...]

What happens if you or some of your household members qualify for MassHealth coverage?

The Health Connector website is the allows Massachusetts residents to use just one website to apply for health coverage in Massachusetts that includes public programs like MassHealth, the Children’s Medical Security Plan, and the Health Safety Net. If you or some of your household members have been approved for coverage through MassHealth, those people will get a letter from MassHealth in 3–5 business days with more information about their coverage and health plan options available. People who qualify for MassHealth coverage after completing the online application cannot shop for Health Connector or ConnectorCare plans. If you have any questions, you can visit the MassHealth website and find out more in the Member Booklet for Health Coverage and Help Paying Costs or call MassHealth Customer Service at 1-800-841-2900, or TTY 711 for people who are deaf, hard of hearing, or speech disabled.