Eligibility Results - Massachusetts Health Connector

Upload Documents (Proof)

Important: If you are sending proof, don't send the same document in more than one way. For example, don't fax and upload the same document for proof. How to upload your documents Step 1 Sign in to your online account. (If you don't have an online account or or locked out, call Customer Service for assistance.) Step 2 In the main menu of your account, go to "Documents." This will take you to the Manage Documents page. Step 3 On the Manage Documents page, click the "Upload Documents" button, which will take you to the upload interface. If you submitted proof before, you may see those documents listed on the page. Step 4 Drag and drop your files, or you can click the "Browse" link and go to where your documents are saved on your computer or mobile phone to upload. If you use the "Browse" link, use your device's file browser to add your documents. While you can submit up to 5 documents at a time, each file must be uploaded one at a time. Supported file formats Bitmap Image File (BMP) Portable Document Format File (PDF) Graphical Interchange Format File (GIF) Portable Network Graphic (PNG) JPEG Image (JPEG or JPG) Tagged Image Format File (TIF or TIFF) Maximum Size 5 MB (Megabyte) Step 5 Once you upload a file, a dropdown selector called "Document Description" will show next to your file's name. Use this dropdown to select the type [...]

What are Catastrophic plans?

Catastrophic health plans meet all of the requirements applicable to other Health Connector plans, but they don’t cover any benefits other than 3 primary care visits per year before the plan’s deductible is met. The premium amount you pay each month for health care is generally lower than for other health plans, but the out-of-pocket costs for deductibles, co-payments, and co-insurance are generally higher. To qualify for a Catastrophic plan, you must be under 30 years old OR get a “hardship exemption” because the Marketplace determined that you’re unable to afford health coverage. Catastrophic health plans: For people under 30 or with certain exemptions Catastrophic health insurance plans have low monthly premiums and very high deductibles. They may be an affordable way to protect yourself from worst-case scenarios, like getting seriously sick or injured. But you pay most routine medical expenses yourself. Who can buy a Catastrophic plan Only the following people are eligible: People under 30 People of any age with a hardship exemption or affordability exemption (based on Marketplace or job-based insurance being unaffordable, including those ineligible for APTC or CSRs) As of November 1, 2025, individuals who are ineligible for advance premium tax credits (APTC) or cost-sharing reductions (CSR) due to their projected annual income will be eligible for a hardship waiver. Consumers with a projected annual income below 100 percent or above 400 percent of the federal poverty level (FPL) will be eligible for a hardship exemption and can enroll in Catastrophic coverage. To [...]

What happens if you or some of your household members qualify for MassHealth coverage?

The Health Connector website is the allows Massachusetts residents to use just one website to apply for health coverage in Massachusetts that includes public programs like MassHealth, the Children’s Medical Security Plan, and the Health Safety Net. If you or some of your household members have been approved for coverage through MassHealth, those people will get a letter from MassHealth in 3–5 business days with more information about their coverage and health plan options available. People who qualify for MassHealth coverage after completing the online application cannot shop for Health Connector or ConnectorCare plans. If you have any questions, you can visit the MassHealth website and find out more in the Member Booklet for Health Coverage and Help Paying Costs or call MassHealth Customer Service at 1-800-841-2900, or TTY 711 for people who are deaf, hard of hearing, or speech disabled.