Individuals & Families

How to check your current and future health and dental plans with the Health Connector

Check your Health Connector plan details by following these steps: First, sign in to your account In the main menu at the top of the page on desktop, or by clicking the "Menu" on mobile, go to "Plans." On the Plans page, you can review your current, future, or both health and dental plans.   Desktop Detail If you selected a plan and have not made a payment yet, note that your enrollment in your chosen plan will not be complete until your first premium payment is made. If you change plans, you will need to make a payment to complete enrollment in that new plan. If you are not sure if you made a payment, you can go back to the Dashboard in the main menu and click the "Make Payment" button, or go to the "Enrollment and Notices" menu and select "Health Connector Billing, Notices and Tax Forms" to go to the member portal. In the member portal, you can find payment information, including AutoPay, scheduled payments, payment history, and more. Check your Health Connector plan details by following these steps: First, sign in to your account In the main menu at the top of the page on desktop, or by clicking the "Menu" on mobile, go to "Plans." On the Plans page, you can review your current, future, or both health and dental plans.   Desktop Detail Mobile [...]

What if a student wants to waive the SHIP plan with a plan that isn’t based in the United States, such as a plan in which they’re enrolled in their home country or a plan offered by their home country’s embassy?

Plans from insurance carriers outside of the United States and coverage by foreign national health service programs are not able to be used to waive participation in the SHIP plan. More details on what plans can and cannot be used to waive participation can be found at 956 CMR 8.05.

Can I leave my employer-sponsored insurance (ESI) in the middle of the plan year?

When someone enrolls in health coverage through their employer, they are generally making that selection for the full plan year under federal rules. They may only make changes during their employer’s annual open enrollment period. However, federal rules provide specific scenarios when an employee can make mid-year plan changes. To make any mid-year changes, the employee must experience a qualifying mid-year election change event recognized by federal rules and allowed by their employer. Some examples of these qualifying events include: Marriage, divorce, or legal separation Change in number of dependents (for example, childbirth or adoption) Involuntary loss of coverage under another plan Change in employment status For any questions regarding mid-year plan changes, including dropping coverage through your employer, it’s important to speak to your employer.[1] If you have questions and would like to speak with someone, call Customer Service at 1-877-MA-ENROLL (1-877-623-6765) or TTY: 711, or find an Enrollment Assister location near you. For more information, please see: What to Know If You Get Help Paying for Health Insurance from Both the Health Connector and Your Employer – Massachusetts Health Connector Job-based Insurance Affordability Calculator - Premium Tax Credit Department of Labor information on Continuation of Health Coverage – COBRA Massachusetts Division of Insurance MiniCobra Continuation of Coverage Benefits Guide Tax Treatment of Cafeteria Plans – Final Regulation __________ [1] See Tax Treatment of Cafeteria Plans on IRS.gov: https://www.irs.gov/pub/irs-regs/td8921.pdf 

Can I get Health Connector coverage if I do not want my employer-sponsored insurance (ESI)?

You can switch out of your employer’s plan to a Health Connector plan during your employer’s annual open enrollment period. Even if you could continue on your employer’s plan, the ending of that plan would trigger a special enrollment opportunity for you to sign up for Health Connector coverage. An employee is not eligible to receive subsidies through the Health Connector if their employer-sponsored coverage is considered affordable (according to a federal definition) and provides minimum value coverage. However, as noted below, an employee is not eligible to receive subsidies through the Health Connector if their employer-sponsored coverage is considered affordable (according to a federal definition) and provides “minimum value” coverage. If you are not in your employer’s annual open enrollment period, you would need to experience a qualifying mid-year election change event to leave the employer’s plan. If you leave your employer’s plan, you may apply for and enroll in Health Connector coverage. If you do not have a qualifying mid-year election change event to leave your employer’s plan, and you still want to apply for and enroll in Health Connector coverage, please know that you will need to experience a qualifying event to enroll with the Health Connector and you would be covered by both your employer plan and Health Connector plan. That means that you would be paying for double coverage.

Can I get subsidies through the Health Connector if I choose to leave my employer-sponsored insurance (ESI)?

An employee is not eligible to receive subsidies through the Health Connector if their employer-sponsored coverage is considered affordable (according to a federal definition) and provides “minimum value” coverage. Employer-sponsored coverage is considered affordable if the portion of the annual premium you must pay for self-only coverage does not exceed the annually adjusted percentage of household income set by the IRS, which is9.02% in 2025 and 9.96% in 2026. Employer-sponsored coverage is considered to meet “minimum value” standards if the plan covers at least 60 percent of the total allowed cost of benefits expected to be incurred under the plan. The plan also must provide substantial coverage of in-patient hospitalization and physician services. Most employer plans meet this standard. The Health Connector has a tool located here to help you calculate the affordability of your job-based coverage.

I’m not able to afford to pay my monthly health or dental premium in full each month. Does the Health Connector offer a payment plan or other help?

The Health Connector does not offer payment plans. If you can no longer afford your monthly premium because your income has changed, make sure to report the change in income. By updating your income, you may be eligible for lower or no premium coverage. To see if you qualify for a lower-cost plan, you can update your income information by Signing into your online account and updating your income information. Learn how →  Calling Customer Service representative at 1-877-623-6765 (TTY 711 for people who are deaf, hard of hearing, or speech disabled), or Contact a state-certified Enrollment Assister. Find contact information for organizations near you → If you are enrolled in a ConnectorCare plan and believe you are experiencing extreme financial hardship, you can apply for a Premium Waiver or Reduction. To understand what extreme financial hardship means, how to apply, and what documents you will need to send with your application, go to find out more about Premium Waiver or Reduction →

Consumer Protections Against Surprise Billing through the No Surprises Act

The No Surprises Act protects people from getting surprise medical bills when they have an emergency, get services from an out-of-network provider at an in-network facility, or get services from an out-of-network air ambulance service provider. It also establishes a process for payment disputes between plans and providers. It provides new opportunities for dispute resolution for people who are uninsured or self-pay individuals when they receive a medical bill that is much greater than the good faith estimate they get from the provider. If you have private health insurance, the protections ban most types of surprise bills. If you're uninsured or decide not to use your health insurance for a service, you can get an estimate of the cost of care before your visit. If you disagree with your bill, you may be able to dispute the charges. Here are some frequently asked questions about the No Surprises Act: Am I protected against surprise medical bills? In 2022, the federal No Surprises Act (NSA) established new protections that prevent surprise medical bills for individuals covered under group and individual health plans. These new protections ban the most common types of surprise bills. What types of surprise medical bills does the No Surprises Act protect against? The No Surprises Act protects people covered under group and individual health plans from receiving surprise medical bills when they receive: most emergency services; non-emergency services from out-of-network providers at in-network facilities; and services from out-of-network air ambulance service providers. It also establishes a [...]

Federal Poverty Level (FPL)

The Federal Poverty Level, or FPL, is a measure of income level published each year by the Department of Health and Human Services. Federal poverty levels are used to help determine your eligibility for certain programs and benefits. 2026 The 2025 Federal Poverty Levels are used to determine who may be eligible for Health Connector or ConnectorCare plans during the 2026 plan year, January 1 through December 31, 2026. 2025 MassHealth Income Standards and Federal Poverty Guidelines, Effective March 1, 2025 Family Size MassHealth Income Standards 100% Federal Poverty Level 133% Federal Poverty Level 150% Federal Poverty Level 190% Federal Poverty Level   Monthly Yearly Monthly Yearly Monthly Yearly Monthly Yearly Monthly Yearly 1 $522 $6,264 $1,305 $15,660 $1,735 $20,820 $1,957 $23,484 $2,478 $29,736 2 $650 $7,800 $1,763 $21,156 $2,345 $28,140 $2,644 $31,728 $3,349 $40,188 3 $775 $9,300 $2,221 $26,652 $2,954 $35,448 $3,332 $39,984   4 $891 $10,692 $2,680 $32,160 $3,564 $42,768 $4,019 $48,228 5 $1,016 $12,192 $3,138 $37,656 $4,173 $50,076 $4,707 $56,484 6 $1,141 $13,692 $3,596 $43,152 $4,783 $57,396 $5,394 $64,728 7 $1,266 $15,192 $4,055 $48,660 $5,393 $64,716 $6,082 $72,984 8 $1,383 $16,596 $4,513 $54,156 $6,002 $72,024 $6,769 $81,228 For each additional person, add $133 $1,596 $459 $5,508 $610 $7,320 $688 $8,256 These figures are rounded and may not reflect the figures used in program determination. The Institutional Income Standard is $72.80. Family Size 200% Federal Poverty Level 225% Federal Poverty Level 250% Federal Poverty Level 300% Federal Poverty Level 400% Federal [...]

Some Schools are considering whether SHIP enrollment can be extended beyond the term of its expiration for Students who have just graduated. Are these extensions of SHIP coverage permissible?

The Health Connector’s regulations at 956 CMR 8.00 only describe the obligation for Schools to offer a SHIP, and for Students to either enroll in the SHIP or waive the SHIP by demonstrating they have comparable coverage. To the degree Schools have questions about who may validly be considered eligible to enroll in the SHIP, the Health Connector encourages Schools to work with their health insurance carriers, Third-Party Administrators, and the Division of Insurance (as applicable) to ensure that enrollment flexibility and extension of coverage modifications are permitted and, if so, are clearly explained in SHIP evidences of coverage, are available according to clear and consistently applied standards across all eligible newly graduated students, and remain consistent with applicable state law and federal requirements, including 45 CFR § 147.145.  

Some Schools have already opened their SHIP waiver processes for the upcoming academic year. If a School decides to move to remote-only learning, or if a Student decides to access courses remotely, after Students have already enrolled in the SHIP, should Students be allowed a SHIP premium refund?

The Health Connector strongly encourages Schools to work with their health insurance carriers and Third-Party Administrators to ensure they can timely disenroll individuals from the SHIP if Students have comparable coverage as defined in Question 3. To avoid undue operational complexity associated with disenrollment requests after SHIP coverage has begun for the academic year, the Health Connector urges Schools to offer an additional opportunity for Students to waive their SHIP.   Note: Student Health Insurance Program (SHIP) and COVID-19 Under 956 CMR 8.00, institutions of higher education, referred to as Schools in this Frequently Asked Question (FAQ), in Massachusetts are required to offer a Student Health Insurance Program (SHIP) to Students, and Students must either enroll in the SHIP or provide proof of comparable coverage. Due to the COVID-19 pandemic, some Schools are considering expanding remote coursework beginning in Academic Year (AY) 2020-2021, as well as arrangements to support graduating Students. This FAQ aims to help stakeholders understand options for Schools that are consistent with SHIP regulatory requirements as stakeholders consider the impact of a transition to remote learning or post-graduation arrangements on SHIP offerings and enrollment.

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