KB Category Payments

I’m not able to afford to pay my monthly health or dental premium in full each month. Does the Health Connector offer a payment plan or other help?

The Health Connector does not offer payment plans. If you can no longer afford your monthly premium because your income has changed, make sure to report the change in income. By updating your income, you may be eligible for lower or no premium coverage. To see if you qualify for a lower-cost plan, you can update your income information by Signing into your online account and updating your income information. Learn how → Calling Customer Service representative at 1-877-623-6765 (TTY 711 for people who are deaf, hard of hearing, or speech disabled), or Contact a state-certified Enrollment Assister. Find contact information for organizations near you → If you are enrolled in a ConnectorCare plan and believe you are experiencing extreme financial hardship, you can apply for a Premium Waiver or Reduction. To understand what extreme financial hardship means, how to apply, and what documents you will need to send with your application, go to find out more about Premium Waiver or Reduction →

Your coverage end date and renewing your coverage

When you buy health and dental insurance through the Health Connector, your coverage period ends on December 31 regardless of your coverage start date. But, don’t worry. You have the opportunity to review coverage each year during the Open Enrollment period. Before your coverage end date for the year, you will get letters in the mail that will let you know about your coverage options for the next year. Your plan renewal information will tell you if your plan will be available for the next year, or, if it is not, will give your information about the new plan you are matched to. During open enrollment you can shop for a different plan, even if the plan you have is available. By shopping during open enrollment, you may be able to find plans with lower costs. If your plan is available for the next year and you do not want to change it, then all you have to do is continue to pay your monthly premium. About plan premiums It is important to know that plan premiums change each year. Premiums are calculated based on The ages of covered household members, The number of people covered on the plan, Where you live, and Rates set by health insurers, approved by the Massachusetts Division of Insurance If you are eligible for savings that help lower your monthly premium cost, this may change, too. For example, if you are eligible for an Advance Premium Tax Credit, how much you are eligible for [...]

Set up an account login for your existing application

If you applied for coverage by phone, by paper, or with help from a Navigator or Certified Application Counselor and never created an account login to access your application online, you can do so at anytime. You should not create a new account. If you already have an account but forgot your login or are locked out, click here now for information and help → What are the benefits? By signing into your account, you will be able to do a number of things you may normally call customer service for. For example: Update your account information, like if you move to a new address, have an income change to report, update you contact information, and much more. View your current enrollment information. View bills, notices, and tax forms online. Management payments and payment methods. View your payment history and scheduled payments. Sign up for paperless bills and notices. And much more. If you would like this access but don't have an account login, follow these steps to get started. What you will need An email address. If you do not have one, you can sign up for a free account. Learn how to get a free email account now → The name and date of birth for the head of household (primary subscriber) on your Health Connector account. If you are not the primary subscriber, you may need to have an Authorized Representative Designation (ARD) Form on file with the Health Connector. Don't have an [...]

How can I make a premium payment?

There are 4 ways to make payments to the Health Connector: Online at payment.mahealthconnector.org with your checking or savings account. By mail with a check or money order. In-person at one of our customer service walk-in centers with a check or money order. Through your bank’s online bill payment system. We do not accept cash, PayPal, credit or debit cards, mobile pay, or other forms of electronic payments at this time. You can read in detail about each of these ways to pay on our How to Pay page now → It's important to note that Premium payments for individual and family health and dental plans are due the 23rd of the month before coverage effective (start) date. See the table below. If you purchased both a health and a dental plan, each plan’s premium must be paid separately.