If you applied for coverage by phone, by paper, or with help from a Navigator or Certified Application Counselor and never created an account login to access your application online, you can do so at anytime. You should not create a new account.
What are the benefits?
By signing into your account, you will be able to do a number of things you may normally call customer service for. For example:
- Update your account information, like if you move to a new address, have an income change to report, update you contact information, and much more.
- View your current enrollment information.
- View bills, notices, and tax forms online.
- Management payments and payment methods.
- View your payment history and scheduled payments.
- Sign up for paperless bills and notices.
And much more. If you would like this access but don’t have an account login, follow these steps to get started.
What you will need
- An email address. If you do not have one, you can sign up for a free account. Learn how to get a free email account now →
- The name and date of birth for the head of household (primary subscriber) on your Health Connector account. If you are not the primary subscriber, you may need to have an Authorized Representative Designation (ARD) Form on file with the Health Connector. Don’t have an ARD form? Go to the “Forms” page to download a copy now to fill out and send →
To set up your online account
Call Health Connector customer service at 1-877-623-6765 (TTY 1-877-623-7773) with your email address you want to use ready and head of household information. Make sure you are able to access that email account as you will get email notices during the setup process. The customer service representative you speak with will help you through the process with additional steps you will follow.
After you set up your login information
You can sign into your account by going to the application home page and clicking the “Sign In” button. You will enter your login information there to access your account.