Send your ID Proofing documents to the Health Connector

Because your identity could not be verified electronically through the service used to protect individuals’ personal information, you must send ID proofing verification documentation to the Health Connector. Learn more about what ID Proofing is and why it matters →

What documentation can be sent for ID Proofing?

ID Proofing Accepted Documents

Send one of the following documents:

  • Driver’s license issued by state or territory
  • School identification card
  • U.S. Voter Identification card
  • U.S. military draft card or draft record
  • Identification card issued by the federal, state, or local government
  • U.S. passport or U.S. passport card
  • Certificate of Naturalization (Form N-550 or N-570) or Certificate of U.S. Citizenship (Form N-560 or N-561)
  • Permanent Resident Card or Alien Registration Receipt Card (Form I-551)
  • Employment Authorization Document that contains a photograph (Form I-766)
  • Military dependent’s identification card
  • Native American Tribal document
  • Coast Guard Merchant Mariner card
  • Foreign passport, or identification card issued by a foreign embassy or consulate that contains a photograph
  • I-797 (Notice of Action)
  • I-327 (Re-Entry Permit)
  • I-571 (Refugee Travel Document)
  • U.S. Visas (such as B1/B2, R-Visa, Border Crossing Card, J/F/M)
  • Office of Refugee Resettlement certifications (ORR certifications) – More information
  • Foreign identification (ID) cards that include identifying information and a photograph (must include an ID number, photo, full name, and date of birth)
  • Foreign Driver’s License that includes identifying information and a photograph (must include a photo, full name, and date of birth)
  • Any issuing document by the US government that is sufficient on its own to establish identity (must include a photo, full name, and date of birth)

If you can’t provide a copy of one of the above documents, you can send us a copy of two of the following documents instead:

  • Birth certificate
  • Social Security card
  • Marriage certificate
  • Divorce decree
  • Employer identification card
  • High school or college diploma (including high school equivalency diplomas)
  • Property deed or title
  • Clinic, doctor, hospital, or school record if under age 19
  • Consular report of a birth abroad
  • Medicare card with name and signature
  • Veteran Administration ID card
  • Federal or state agency employee ID card with signature and photo.
  • Court-issued adoption papers
  • Ward of the court decree/order of dependency
  • School yearbook or copy certified by the school
  • School transcript or record with date of birth, school biographical data sheet with photo, or forms I-20 or DS-2019 for foreign exchange students
Please don’t send original documents. The document(s) you send must have either a photograph or other identifying information such as name, age, sex, race, height, weight, eye color, or address. We may ask you additional questions about your documentation in order to verify your identity.

How to send documentation to the Health Connector

You can send us documents in the following ways:

Online: Use the Document Upload feature in your account to send your ID proofing document(s). Sign into your account to get started, or find out how →

 Fax: Fax your documents to 617-887-8745

 Mail:

Health Connector Processing Center
P. O. Box 4404
Taunton, MA 02780

In Person: Call Customer Service at 1-877-MA ENROLL (1-877-623-6765) or TTY: 711 if you would like to bring your documents to one of our walk-in centers:

Walk-in Center Locations

Boston
Massachusetts Health Connector
133 Portland Street, 1st Floor
Boston, MA 02114-1707
Hours

Springfield
88 Industry Avenue
Springfield, MA 01104
Hours

Worcester
Massachusetts Health Connector
146 Main Street, Suite 201/202
Worcester, MA 01608
Hours

What happens next?

After your documentation is received and processed, you will be able to proceed with our application. It will take up to 48 hours the Health Connector to process your documentation after it is received. You can log into your application and check back periodically after you send your document to see if you can continue your application. You will not be able to complete your application until your documentation is processed.

What if I have sent in documents but I received a notice that they are not accepted?

Please contact the Health Connector Customer Service Center to check for a status update at 1-877-MA-ENROLL (1-877-623-6765), or TTY: 711 for people who are deaf, hard of hearing, or speech disabled.