If you don’t remember your login information, you can reset your username or password.

If you forget your username or password, you can go to the account sign in page and click on the link “Forgot Username” or “Forgot Password” to get an email from MA Login that will include information and instructions to get back into your account.

Please note that these emails will come from MA Login (noreply@login.mahix.org). If you do not get an email within a few minutes, check your email’s spam or junk email folder. If this happens, please add the email address noreply@login.mahix.org to your safe-senders list.

Please note: The only required information for this form is your first name and your last name.

MA login screenshot with forgot user name and forgot password links highlighted

I am locked out of my MA Login account. What should I do?

First, follow the instructions above to reset your username or password. If you are not able to get back into your account by clicking the “Forgot username” or “Forgot Password” links (see above), you can call Health Connector customer service for help at 1-877-MA-ENROLL (1-877-623-6765), or TTY 711 for people who are deaf, hard of hearing, or speech disabled.

When I try to sign in, I get a message that there is already an MA Login account

If you get a message that there is already an account created with your login information, you may need to go through the “I forgot my account username and/or password” process as described above. If you continue to get this message, you can call Health Connector customer service for help at 1-877-MA-ENROLL (1-877-623-6765), or TTY 711 for people who are deaf, hard of hearing, or speech disabled.

If you are still having login issues

  1. Try closing and restarting your web browser. This may resolve your login issues.
  2. Clear your browser’s cache (read the information in the section below to learn how to do this).

 

If you use a web browser that does not support the online application, some functions may not work as they are supposed to and can result in difficulties when browsing the site or completing your application. You should upgrade your current browser to a later version or install one of the following browsers to take full advantage of this website:

  • Chrome version 30 or later
  • Firefox version 30 or later
  • Microsoft Edge
  • Safari

Chrome version 30 or later

How can I find out what version of Chrome I’m using?
Open your Chrome web browser and select the menu icon (three horizontal bars in the top right corner on the browser toolbar) on the top right of your browser window to open your browser’s “Customize and control Google Chrome” menu and look for “About Google Chrome.” Click it to see the version number. If you are using a version less than 30.0, you can update the browser from this screen.

Firefox version 30 or later

How can I find out what version of Firefox I’m using?

Depending on your browser versions, there are 2 ways to find this information. When you open your Firefox web browser:

  1. If you have an older version of the browser: Click on the main menu button in the top left corner of your browser window. Choose “Help” and “About Firefox.” Click it to see the version number. If you are using a version less than 30.0, you can update the browser from this screen.
  2. If you have a newer version of the browser: Click the icon on the top right of your browser window to open your browser’s main menu and look for the “Open Help Menu” icon (three horizontal bars in the top right corner on the browser toolbar). Click it and look for “About Firefox.” Click it to see the version number. If you are using a version less than 30.0, you can update the browser from this screen.

Microsoft Edge

How can I find out what version of Microsoft Edge I’m using?

  • Open the new Microsoft Edge , select Settings and more  at the top of the window, and then select Settings .
  • Scroll down and select About Microsoft Edge.

If you experience technical issues while using this website, many can be resolved by clearing your browser’s memory (also called “cache”). Below are instructions on how to do this in the recommended web browsers:

Chrome version 30 or later

  1. Click the Chrome menu button (three horizontal bars in the top right corner on the browser toolbar).
  2. Select “Tools.”
  3. Select “Clear browsing data.”
  4. In the dialog that appears, select “Empty the cache” and deselect other items.
  5. Use the menu at the top to select the amount of data that you want to delete. Select “beginning of time” to delete everything.
  6. Click “Clear browsing data.”

Get more detailed instructions on how to clear your cache in Google Chrome

Firefox version 30 or later

  1. Select “History,” and select “Clear Recent History.”
  2. For the “Time range to clear” section, select “Everything.”
  3. Click on the dropdown for the “Details” menu and check the box “Cache.”
  4. Click “Clear Now.”

Get more detailed instructions on how to clear your cache in Mozilla Firefox

Microsoft Edge

  1. Select Settings and more  > Settings  > Privacy and services .
  2. Under Clear browsing data, select Choose what to clear.
  3. Choose a time range from the Time range drop-down menu.
  4. Choose the types of data you want to clear (see the table for descriptions). For example, you may want to remove browsing history and cookies but keep passwords and form fill data.
  5. Select Clear now.

Get more detailed instructions on how to clear your cache in Edge