People who are applying for health coverage can fill out an application even if they do not have a Social Security Number (SSN). Please note that if you have household members included on your application, but do not need insurance, you will still be asked to enter their SSN, if they have one, or you will need to choose a reason why they do not have one from the choices in the application.
Your Electronic Signature—or e-Signature—allows you sign documents or legal agreements online. If you are having trouble with the e-Signature on the "Review & Sign" page of the application, like getting an error message—for example, “Your e-Signature does not match the Head of Household’s name. Please note that this field is case-sensitive”—first, check and make sure that the name you typed into the e-Signature box is exactly how you typed it when you created an account. If it looks right, then check to make sure you did not accidentally include any extra spaces or punctuation. EXAMPLE: How you entered your name on your account information: John S Doe Jr. How you should enter your e-Signature: Correct Not Correct John S Doe John S Do e (includes an extra space in the last name) John DOE (case does not match) John S. Doe (do not include a period after the middle initial) John Doe John S Doe, Jr. (do not include a suffix or extra punctuation) Other tips: If you entered a middle initial when you created your account, you may not need to include it in your e-Signature. If you do enter your middle initial and get an error message, try entering your signature without it. Do not use a period after your middle initial. Do not include your suffix (like Jr., Sr., etc.) that you selected when you created your account. If you accidentally put an extra space in your name when you created your account, this may cause errors because your signature [...]
As a Health Connector member, you have a right to cancel your health or dental plan at any time. But the day of the month when you cancel your plan is very important. If you need to cancel a health or dental plan for next month, then you must cancel the plan by the 23rd of the current month. Your coverage end date is the last day of the month that you request your plan cancellation even if you cancel before the 23rd of the month. Otherwise, your coverage will end the last day of the following month. So, if you cancel your plan on or before the 23rd of the month, you will still be covered through the last day of that same month. If you cancel your coverage the 24th of the month or later, you will be covered for the entire following month if you paid your monthly premium. Here is an example: You started a new job and now will have health insurance through your new employer that starts on October 1. You must cancel your plan through the Health Connector between September 1 and September 23 in order for your plan to end by September 30 right before your job-based plan starts on October 1st so you can avoid having—and paying for—two health plans. You will not be able to take action to cancel your plan between the 24th and the last day of the month. Special note for members who make automatic payments If [...]
What is ID proofing? ID proofing is one of the first steps of the process to apply for health coverage through the Health Connector website and is required by the Affordable Care Act (ACA). ID proofing is used to verify your identity by asking you customized questions based on your personal and financial history to protect your privacy and information and prevent fraud. Id proofing is performed through external services How ID proofing works To protect your personal information, you have to take a few steps to verify your identity before you can complete an application. First you will provide information when you create your profile. This information will be used for the first step of ID proofing. Once your information is verified, the ID proofing process will ask you questions that only you would be likely to know the answers to, based on your financial accounts and personal information in your credit report. This process is meant to prevent an unauthorized person from creating an account and applying for health coverage in your name without your knowledge. The ID proofing service will show you several multiple choice questions for you to answer. These questions will be based on Credit and Non-Credit information. Sample question types include: Auto Loan Lender (Credit) Previous Street Name (Non-Credit) Last 4 digits SSN (Non-Credit) Employer Name (Credit) Year of Birth (Credit) Previous Address (Non-Credit) Previous Phone Number (Non-Credit) If your identity cannot be verified online, we need to receive proper documentation such as [...]
