If you don't remember your login information, you can reset your username or password. If you forget your username or password, you can go to the account sign in page and click on the link “Forgot Username” or “Forgot Password” to get an email from MA Login that will include information and instructions to get back into your account.   Please note that these emails will come from MA Login (noreply@login.mahix.org). If you do not get an email within a few minutes, check your email’s spam or junk email folder. If this happens, please add the email address noreply@login.mahix.org to your safe-senders list. Please note: The only required information for this form is your first name and your last name.   I am locked out of my MA Login account. What should I do? First, follow the instructions above to reset your username or password. If you are not able to get back into your account by clicking the “Forgot Username” or “Forgot Password” links (see above), you can call Health Connector customer service for help at 1-877-MA-ENROLL (1-877-623-6765), or TTY 1-877-623-7773 for people who are deaf, hard of hearing, or speech disabled. When I try to sign in, I get a message that there is already an MA Login account If you get a message that there is already an account created with your login information, you may need to go through the “I forgot my account username and/or password” process as described above. If you continue to get this [...]

The amount of time it takes to complete your application depends on many things, such as whether or not you are applying for help paying for coverage, your family size, your income sources, and other information. You do not have to complete your application all at once. The application is separated into different sections. Each section has an introduction page that explains: What the section is about, What you will need to complete the section, and An estimated time to complete that section. If you do not think you will have the time to complete the application in one sitting, you can always save your application at the end of a section and come back later to complete it. Please review the Important Dates and Deadlines page so you know when you need to act.

Before you apply for coverage, did you know you can preview plans available in your area? To get started, Click here to go to the application home page. Then, under the “Preview Health and Dental Plans and Prices” paragraph, click the button that reads “Preview Plans.” A window will open that asks a few basic questions about your household, like your zip code, the month and year of birth of the primary applicant, your coverage start date, if you want to see health and/or dental plans, the number of family members to be covered, and their month and year of birth. When you are finished, click the “Preview Plans Now” button to view coverage options in your area. Because the information you enter to preview plans is anonymous, none of your information will be saved. Please note that premiums shown are just an estimate and do not include Advance Premium Tax Credits or cost-sharing reductions. You will need to complete an application to see if you qualify for help paying for costs to see your actual premiums.

The Health Connector uses an account creation service, called MA Login. Why do I have to create an MA Login account? Applying online is the fastest way to get covered, and requires you to create a secure, identity management account (the Health Connector uses the MA Login service) to sign into and start or update your application. What information do I need to set up an MA Login account? To set up an account, you will need the following information: An email account, Your first and last name, Your year of birth, You will need to enter a username, You will need to enter a strong password, and Answers to security questions (also called challenge questions) for added protection of your information and in case you forget your username or password. Important: While you are creating your account, don't click the back or forward buttons on your web browser or refresh the page at any time as the system is processing your information. I don’t have an email address, how do I get one? If you don’t have an email address, you can set up an account for free. Some popular email providers include: Google Gmail → Microsoft Outlook → Yahoo! Mail → AOL Mail → Zoho Mail → To set up a free email account, go to the provider’s website by clicking one of the links above and follow the instructions to set up a new email account. Please note these are just a few of [...]

If you are applying for coverage with the help of an Enrollment Assister, family member, or friend, there is a section of the application that allows you to indicate if someone is helping you. You will need to select “Yes” or “No” before you can continue. Please note that you are not required to have someone help you in order to apply or receive benefits. If you are applying with help from another person, when you select “Yes,” you will also need to provide information about that person on that screen. If you are getting help, you will need to provide the required information on the “Who is helping you” screen during the application before you can continue your application. For some of the types of people that help you, like a Navigator or Certified Application Counselor (CAC), you will also be asked to fill out a form that gives them permission to help you: Enrollment Assister Type Form(s) to Complete Navigator Navigator Designation Form (NDF) Certified Application Counselor Certified Application Counselor Designation Form (NDF)and sometimes also  a Permission to Share Information (PSI) Form Issuer Enrollment Assister Issuer Enrollment Assister Designation Form When you meet with an Enrollment Assister, they will provide you with the form to complete. Who can help you? You can get help from a friend, family member, relative, or other person or organization of your choosing who agrees to help you. Or, you can get help for a certified Enrollment Assister such as [...]