KB Category Getting Started Guide

Reset your MA Login information

If you don't remember your login information, you can reset your username or password. If you forget your username or password, you can go to the account sign in page and click on the link “Forgot Username” or “Forgot Password” to get an email from MA Login that will include information and instructions to get back into your account. Please note that these emails will come from MA Login ([email protected]). If you do not get an email within a few minutes, check your email’s spam or junk email folder. If this happens, please add the email address [email protected] to your safe-senders list. Please note: The only required information for this form is your first name and your last name. I am locked out of my MA Login account. What should I do? First, follow the instructions above to reset your username or password. If you are not able to get back into your account by clicking the “Forgot Username” or “Forgot Password” links (see above), you can call Health Connector customer service for help at 1-877-MA-ENROLL (1-877-623-6765), or TTY 711 for people who are deaf, hard of hearing, or speech disabled. When I try to sign in, I get a message that there is already an MA Login account If you get a message that there is already an account created with your login information, you may need to go through the “I forgot my account username and/or password” process as described above. If you continue to get this [...]

How to update your income information

You can update your application information online at anytime by logging into your account and reporting a change. Follow the steps below to update your 2024 income. Important: Reporting a change to your income may change the how much help paying for costs you receive if you applied for subsidies. If you receive an Advance Premium Tax Credit (APTC) and you report an income increase, you may see a decrease in your Advance Premium Tax Credits if you currently receive them. If you report a decrease in income, you may see an increase in Advance Premium Tax Credit. If you report an income that is at or below 500% FPL, you may be eligible for ConnectorCare plans. If you are enrolled in ConnectorCare and report an increase or decrease in income that is still at or below 500% FPL, then your Plan Type may change. Learn more about Plan Types → If you report an income that is at or below 133% FPL, you may qualify for MassHealth coverage. View FPL Chart → OR Get a Quick Estimate → Steps to update your income Step 1: Sign into your account and visit the “My Eligibility” page. You will see your “Year 2024” application listed. Step 2: On the "My Eligibility" page, click “Edit Application” under the Actions column. If you don't see this link, skip to Step 3. Step 3: On the next page, you will need to click the “Report a Change” link under the Actions column. Step 4: [...]

How to make changes to (update) your application

Tip for entering income that is suddenly lower than expected: Enter your income as it is right now when asked on your application how much you are currently earning. Then adjust your expected yearly income based on what you think you'll end up making over the course of the year. You can update your application information online at anytime by logging into your account. Here's a list of the application information you can update: Update income and additional questions about health insurance Update this information if you now make more or less money than when you applied, or if you have a new income source, or if you need to make a change to the information about the insurance offered by your employer, other insurance coverage (such as Medicare, TRICARE, Peace Corps, or VA Healthcare Program), or MassHealth-specific questions. Special Note about income changes Update home address, mailing address, or both Update your addresses on your application. If you have moved, make sure you report this change as soon as possible. Add someone to your application or tell us if someone is now applying for coverage Update if anyone in your household recently got married, had a baby, adopted a child, took custody of a child from foster care or was ordered by a court to provide care for someone. Also select to change someone to applying for coverage. Remove someone from your application or tell us if someone is no longer applying for coverageUpdate if [...]

Upload Documents (Proof)

When you apply for coverage, renew, or update your information, you may be asked to send proof of some information that could not be electronically verified. Your proof can be sent to the Health Connector and MassHealth By uploading online through your account. By Mail, By Fax, and Bringing documents in-person to a MassHealth Enrollment Center or Health Connector Walk-in Center. Important: If you are sending proof, don't send the same document in more than one way. For example, don't fax and upload the same document for proof. How to upload your documents Step 1 Sign in to your online account. (If you don't have an online account or or locked out, call Customer Service for assistance.) Step 2 In the main menu of your account, go to "Documents." This will take you to the Manage Documents page. Step 3 On the Manage Documents page, click the "Upload Documents" button, which will take you to the upload interface. If you submitted proof before, you may see those documents listed on the page. Step 4 Drag and drop your files, or you can click the "Browse" link and go to where your documents are saved on your computer or mobile phone to upload. If you use the "Browse" link, use your device's file browser to add your documents. While you can submit up to 5 documents at a time, each file must be uploaded one at a time. Supported file formatsBitmap Image File (.bmp)Portable Document Format File (.pdf)Graphical Interchange Format File [...]

Your coverage end date and renewing your coverage

When you buy health and dental insurance through the Health Connector, your coverage period ends on December 31 regardless of your coverage start date. But, don’t worry. You have the opportunity to review coverage each year during the Open Enrollment period. Before your coverage end date for the year, you will get letters in the mail that will let you know about your coverage options for the next year. Your plan renewal information will tell you if your plan will be available for the next year, or, if it is not, will give your information about the new plan you are matched to. During open enrollment you can shop for a different plan, even if the plan you have is available. By shopping during open enrollment, you may be able to find plans with lower costs. If your plan is available for the next year and you do not want to change it, then all you have to do is continue to pay your monthly premium. About plan premiums It is important to know that plan premiums change each year. Premiums are calculated based on The ages of covered household members, The number of people covered on the plan, Where you live, and Rates set by health insurers, approved by the Massachusetts Division of Insurance If you are eligible for savings that help lower your monthly premium cost, this may change, too. For example, if you are eligible for an Advance Premium Tax Credit, how much you are eligible for [...]

Information you will need before you start your application

Before you start your application, it will help you to have the information listed below ready to look at as you fill out your application. Also, you may be asked to send us copies of some of these documents or others if we need more proof from you after we get your application. Basic information you will need Identification, like a driver’s license or passport. The birth dates and social security numbers (if they have one) for all members in your household who want to apply. See people you can include on your application → Immigration documents for all non-U.S.citizens who are applying. Find more information about immigration documents → A copy of your latest federal tax return. If you did not file taxes last year, or your income has changed since last year, then have a recent pay stub or unemployment award letter. Home or mailing addresses for everyone in the household who wants insurance, unless they are homeless. Your e-mail address, if you have one. If you don't have one, find out how you can sign up for one for free → I don’t have an email address, how do I get one? If you don’t have an email address, you can set up an account for free with a web-based email provider. Some popular providers include: Google Gmail Microsoft Outlook.com Yahoo! Mail AOL Mail Zoho Mail To set up an email account, go to the provider’s website by clicking one of the links [...]

How long does it take to fill out an application?

The amount of time it takes to complete your application depends on many things, such as whether or not you are applying for help paying for coverage, your family size, your income sources, and other information. You do not have to complete your application all at once. The application is separated into different sections. Each section has an introduction page that explains: What the section is about, What you will need to complete the section, and An estimated time to complete that section. If you do not think you will have the time to complete the application in one sitting, you can always save your application at the end of a section and come back later to complete it. Please review the Important Dates and Deadlines page so you know when you need to act.

Previewing plans

Before you apply for coverage, did you know you can preview plans available in your area? To get started, Click here to go to the application home page. Then, under the “Preview Health and Dental Plans and Prices” paragraph, click the button that reads “Preview Plans.” A window will open that asks a few basic questions about your household, like your zip code, the month and year of birth of the primary applicant, your coverage start date, if you want to see health and/or dental plans, the number of family members to be covered, and their month and year of birth. When you are finished, click the “Preview Plans Now” button to view coverage options in your area. Because the information you enter to preview plans is anonymous, none of your information will be saved. Please note that premiums shown are just an estimate and do not include Advance Premium Tax Credits or cost-sharing reductions. You will need to complete an application to see if you qualify for help paying for costs to see your actual premiums.

How to create an MA Login account

The Health Connector uses an account creation service, called MA Login. Why do I have to create an MA Login account? Applying online is the fastest way to get covered, and requires you to create a secure, identity management account (the Health Connector uses the MA Login service) to sign into and start or update your application. What information do I need to set up an MA Login account? To set up an account, you will need the following information: An email account, Your first and last name, Your year of birth, You will need to enter a username, You will need to enter a strong password, and Answers to security questions (also called challenge questions) for added protection of your information and in case you forget your username or password. Important: While you are creating your account, don't click the back or forward buttons on your web browser or refresh the page at any time as the system is processing your information. I don’t have an email address, how do I get one? If you don’t have an email address, you can set up an account for free. Some popular email providers include: Google Gmail → Microsoft Outlook → Yahoo! Mail → AOL Mail → Zoho Mail → To set up a free email account, go to the provider’s website by clicking one of the links above and follow the instructions to set up a new email account. Please note these are just a few of [...]

How to use the “Who is helping you?” page

If you are applying for coverage with the help of an Enrollment Assister, family member, or friend, there is a section of the application that allows you to indicate if someone is helping you. You will need to select “Yes” or “No” before you can continue. Please note that you are not required to have someone help you in order to apply or receive benefits. If you are applying with help from another person, when you select “Yes,” you will also need to provide information about that person on that screen. If you are getting help, you will need to provide the required information on the “Who is helping you” screen during the application before you can continue your application. For some of the types of people that help you, like a Navigator or Certified Application Counselor (CAC), you will also be asked to fill out a form that gives them permission to help you: Enrollment Assister Type Form(s) to Complete Navigator Navigator Designation Form (NDF) Certified Application Counselor Certified Application Counselor Designation Form (NDF)and sometimes also a Permission to Share Information (PSI) Form Issuer Enrollment Assister Issuer Enrollment Assister Designation Form When you meet with an Enrollment Assister, they will provide you with the form to complete. Who can help you? You can get help from a friend, family member, relative, or other person or organization of your choosing who agrees to help you. Or, you can get help for a certified Enrollment Assister such as [...]