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Recent Press Releases
Last Chance: Open Enrollment at the Massachusetts Health Connector Ends January 31
BOSTON – January 25, 2016 – Open Enrollment at the Massachusetts Health Connector, when anyone that needs health insurance can apply and potentially get access to financial help paying for coverage, ends on Jan. 31, and assistance applying is available throughout the state for those who still need health insurance. The Health Connector is the only way people in Massachusetts can access low cost health plans through the ConnectorCare program and federal advance premium tax credits. For those who apply and pick a plan by Jan. 31, their coverage will start on March 1. People that miss the deadline may [...]
Massachusetts Health Connector Ombudsman Program Creates Additional Customer Service Avenue
BOSTON – September 28, 2015 – As it works to improve customer service and prepare for the next Open Enrollment period, the Massachusetts Health Connector announced the establishment of an Ombudsman Office effective today, which will give members an advocate to help resolve serious service issues. “The Health Connector continues to reshape and improve our Customer Service experience based primarily on feedback from our members,” said Louis Gutierrez, the Executive Director of the Health Connector. “The goal is to have our members’ needs met each time they contact us. However, in those cases where members are highly dissatisfied and have [...]
Health Connector Announces Community Partners for 2015–16 through the Navigator Grant Program
BOSTON – Thursday, Aug. 13, 2015 – The Massachusetts Health Connector today announced the 14 community groups that will work as a Navigator to provide enrollment and renewal support to residents throughout the Commonwealth during Open Enrollment. As the Health Connector prepares for 2016 Open Enrollment, which starts on Nov. 1 and runs through Jan. 31, 2016, it will work with Navigators to ensure outreach is penetrating communities with higher rates of uninsured residents and those without insurance are encouraged to apply for coverage. Navigators can also assist current members who have questions about coverage renewing Jan. 1, 2016. “Massachusetts [...]