2024 Health Connector Board Meeting Records
December 12, 2024
Annual Meeting Records
- Annual Meeting Agenda (posted December 9, 2024 at 1:20 p.m.)
- Election of Vice Chair (VOTE)
Board Meeting Records
- Board Meeting Agenda (posted December 9, 2024 at 1:20 p.m.)
- Minutes from the September 12, 2024 Board Meeting
- Smartronix Amazon Web Services (AWS) for Contact Center (VOTE)
- 2024-2028 Health Connector Strategic Plan Update and Conversation
- December 2024 Customer Experience Summary Report
- December 2024 Enrollment Summary Report (PDF)
- Media Roundup for November 2024
November 14, 2024
Note: No meeting scheduled for this month.
Board Records
October 10, 2024
Note: No meeting scheduled for this month.
Board Records
- October 2024 Customer Experience Summary Report (coming soon)
- October 2024 Enrollment Summary Report (PDF) (coming soon)
- October 2024 Enrollment Summary Report (Excel) (coming soon)
- Media Roundup for September 2024 (coming soon)
September 12, 2024
Board Meeting Records
- Agenda (posted September 6, 2024 at 2:50 p.m.)
- Minutes from the July 11, 2024 Board Meeting
- Final Award of 2025 Seal of Approval (VOTE)
- Health Connector Business Process Documentation Project (VOTE)
- Contact Center Procurement (VOTE) and Contact Center Technology Procurement (VOTE)
- Strategic Plan Milestone Report for September 2024
- September 2024 Customer Experience Summary Report
- September 2024 Enrollment Summary Report (PDF)
- Media Roundup for August 2024
August 8, 2024
Note: No meeting scheduled for this month.
Board Records
July 11, 2024
Board Meeting Records
June 13, 2024
Board Meeting Records
- Agenda (posted June 10, 2024 at 2:25 p.m.)
- Minutes from the April 11, 2024 Board Meeting
- 2024-2028 Health Connector Strategic Plan Update
- Language Access Plan Overview
- Federal Policy Updates
- Smartronix, Inc. Amendment (VOTE)
- June 2024 Customer Experience Summary Report
- June 2024 Enrollment Summary Report (PDF)
May 29, 2024
Administration and Finance Subcommittee Meeting Records
- Agenda (posted May 22, 2024 at 1:38 p.m.)
- Minutes from the February 5, 2024 Administration and Finance Subcommittee Meeting
- FY24 and FY25 Health Connector Financial Update
May 9, 2024
Note: No meeting scheduled for this month.
Board Meeting Records
April 11, 2024
Board Meeting Records
- Agenda (amended – posted April 11, 2024 at 7:34 a.m.)
- Update on MassHealth Redeterminations
- Administrative Burdens Assessment
- April 2024 Customer Experience Summary Report
- April 2024 Enrollment Summary Report (PDF)
March 14, 2024
Note: No meeting scheduled for this month.
Board Meeting Records
February 8, 2024
Board Meeting Records
- Agenda (posted February 6, 2024, 12:26 a.m.)
- Minutes from the January 11, 2024 Board Meeting
- Update on MassHealth Redeterminations and Open Enrollment
- Individual Mandate Policy Items:
- Affordability Schedule Updates for 2025 (VOTE)
- Minimum Creditable Coverage Updates for 2025 (VOTE)
- Seal of Approval 2025 Preview
- February 2024 Customer Experience Summary Report
- February 2024 Enrollment Summary Report (PDF)
February 5, 2024
Administration and Finance Subcommittee Meeting Records
- Agenda (amended – posted January 31, 2024 at 3:41 p.m.)
January 11, 2024
Board Meeting Records
- Agenda (posted January 8, 2024, 2:05 p.m.)
- Annual Meeting Agenda
- Minutes from the November 9, 2023 Board Meeting
- Update on MassHealth Redeterminations and Open Enrollment
- 2024–2028 Health Connector Strategic Plan (VOTE)
- January 2024 Customer Experience Summary Report
- January 2024 Enrollment Summary Report (PDF)